Very happy with my Hybrid mattress so far, it’s been a month. A slight cosmetic defect on arrival was quickly remedied by the company. Excellent communication. Prompt delivery. A great company to deal with and Canadian!

I bought this mattress for my eight year old. He says he would give it 100 stars if he could! It’s so comfortable. The mattress is supportive yet plush and cozy. He says he falls asleep quickly and wakes up feeling amazing. This is the second S&S mattress we have bought and we couldn’t be more pleased with the quality. When it’s time to replace the next family member’s mattress I will be buying Silk and Snow for her as well.

I liked my first one so much ,when l moved l bought my second one with the bed frame.
The Hybrid was a good firm but not hard.

Best investment in a very long time!!! Thank you S&S for some of the best sleep I’ve ever had.

Great mattress for me and my growing family!

We bought this mattress (hybrid Queen) for our guest room..it took a long time to arrive because of the floods and road closures in BC but got it just in time for Christmas. I found the support team to be responsive and helpfull. I've had 2 guests since and both said the bed was very comfortable. I slept in for a night to see for myself and yes it is firm but conforming. Kinda wishing our primary matress was a Silk and Snow. We also purchased the storage foundation and are pleased with it we did have to add a couple of clips on yhe drawer to keep it in place though. Might be something for them to consider. I like it and would purchase again

Amazingly comfortable

I I have had this mattress for less than a year and already it is EXTREMELY uncomfortable. As soon as I lay down I sink into the mattress and it already has indentations. I have a 5 month old baby and you can clearly see the imprint in the mattress when he is picked up. I expected a longer life from this hybrid mattress and the apparent “good” reviews this had upon purchasing. I have been sleeping in the guest room for now 2 months because of this mattress. I will be contacting the consumer protection bureau in order to get a refund without the hoops and hurdles they place on their website once there’s an issue, I will also make sure to leave an honest review on the appropriate sites and my vlog with over 300k followers.

So far we love our bed!! We are excited to see how it changes as it has gotten softer every night since we opened the box!

I have only had bed for about a week. So far very comfortable. Product arrived quickly .

The service:
Awesome service, I had a few issues buying from another country but customer service were so helpful and replied emails so fast.

The mattress:
Only one night spent yet but I'm very very pleased. I usually get up during the night, last night I slept through the whole night.

Shipping:
I'm 95% percent happy with this. The box came a bit damaged, nothing big but made it hard to carry it from one end.

Overall I'd give it a 4.9/5 taking that 0.1 out because of the box.

If this let's me updated my review I'll do it within the first month of use.

UPDATE:

Great mattress for me, I have a minor injury on my spine and these have been the best nights in a while. I have it about a month now.

My GF sadly says her body aches the last few nights, according to her it is too soft for her although it could be also because now she moves around more and out cat keeps waking her up. Or might be anxiety over moving countries. We'll see.

If they let me, I'll update even one more time.

Very disaster that this mattress is just not right for us. We feel it’s far too soft, there is not nearly enough support in the coils, we felt like it “collapsed” almost flat under our weight. There is absolutely no edge support and no motion isolation at all, you can feel every little movement from your partner. Quality is decent so if you want soft and bouncy give it a try, if you need support this is not right for you. We will be returning ours sadly.

I am so disappointed 😔 I was expecting much more. After a week, it did not recover the shape it’s suppose to have. It is harder than I thought so not good for my back pain. And what to say about the FedEx delivery guy!!! Worst experience ever. Maybe that was his first day at work!

I loved my products. High quality, great comfort. Stylish and worht every penny

Smell of mattress lasted too long. Sleeping is fine so far.

Great comfort and great service by Silk & Snow. So far I have not seen any issue, mattress is very comfortable.

LOVE our new mattress, bed frame, duvet, duvet cover and sheets! We don’t have a single complaint. We were skepticle about going with a lesser know company (we had never heard of silk and snow) but the experience was amazing and I am so happy with our choice. I stupidly ordered two bed frames and didn’t catch my mistake before checking out but about an hour after my order I received a call from their customer support, which I didn’t answer cause I didn’t recognize the number so they then sent me an email just to verify that I meant to order two frames, which I did not so the situation was resolved and our order was delivered quickly and was so easy to set up! The products are high quality. The frame is super sturdy, the sheets are soft and silky, the duvet is perfect not to hot for my husband who sleeps very warm, but keeps me very cozy and I get cold very quick. The mattress is so comfortable and has the perfect amount of edge support which is sooooo hard to find! Honestly don’t have a single complaint about any of our purchases. Just wish they had a bigger variety of colour choices.

The mattress came in the timeframe advised. It was ready to sleep on 36 hrs after we opened the package. It was comfortable from the start.

Pros: 1. Awesome customer service 2. Impressive website, marketing material, shopping experience, and packaging.
Cons: 1. Mattress is extremely uncomfortable. My body aches after sleeping on the bed. 2. The mattress is smaller than the storage bed frame that they sell on the same website. I do not know if this is because the mattress is smaller than queen size or if the bed is larger than a queen size. There is a significant gap between the mattress and the bed. The customer service tried convincing me that it is a normal gap but I know it isn't. My friends have also commented on the significant gap. 3. The storage portion of the storage bed isn't actually connected to rest of the bed. Many seem to have complained about this problem.

The hybrid king bed is great. It unfolded beautifully, corners and all. We deliberately had planned to let it have several days, to be safe, but it looked promising even after just 8 hours. Have now slept on it a few nights, and very pleased.
Our only problem was with delivery by FedEx. I know COVID has created issues, but they not only failed to deliver on the promised date (a Monday - I had registered for updates), they "surprised us" by subsequently delivering on a Saturday, which they typically never do for Ground Service.
Unfortunately that was despite our telling Silk and Snow --10 minutes after ordering, thus prior to shipping--the dates we would be away, so Silk and Snow had provided a caution to FedEx. It was also after I had called FedEx when it did not arrive as initially scheduled, and no online updates were being shown. I was then told delivery was due to occur that day (Wednesday- it didn't).
So we ended up sitting home for 3 days in a row, then it came when we were gone.
Had not realized no signature would be required, but learned the hard way after it was left on our front porch.