4.6
From 1
to 5
Reviews
2082
Recommend
10 / 10
TrustScore
9.29 / 10
Cameron O
Verified Buyer
S&S Hybrid Mattress
Bed is extremely firm and not cooling
Response from Silk & Snow
Mar 26, 2023
Hello Cameron,
Thank you so much for sharing your valued input.
We sincerely apologize to hear you are not satisfied with your Hybrid Mattress. We always wish for our customers to like their mattresses as much as we do, but we also recognize that some people may require a different level of comfort to meet their demands. We do provide a 100-night trial period in case it's not precisely what you're looking for. In order to initiate a return, please email us at hello@silkandsnow.com.
Sincerely,
Jeanne
Asaf Z
Verified Buyer
S&S Hybrid Mattress
Truly a great mattress.
Caleigh M
Verified Buyer
S&S Hybrid Mattress
So far so good
Morgan B
Verified Buyer
S&S Hybrid Mattress
Delivered quickly but came damaged and dirty with missing pieces for the drawer. If I didn’t live so far away I would have returned immediately. Queen mattress seems smaller than should be. Wouldn’t purchase a bed frame from them again.
Response from Silk & Snow
Mar 27, 2023
Hello Morgan,
Thank you so much for sharing your experience.
We are sincerely sorry to hear about this, as it certainly does not represent the standards of quality we aim to provide. I can see that our team has been in contact to take a closer look at your concern. We appreciate your feedback and will ensure to pass it along to our team.
Sincerely,
Jeanne
GALO C
Verified Buyer
S&S Hybrid Mattress
Amazing, I am soo hlad I decided to buy from Silk and Snow I have never experienced a mattress likr this I sleep like I haven't slept in many years
Mary H
Verified Buyer
S&S Hybrid Mattress
Bed is very comfortable!
Zahir T
Verified Buyer
S&S Hybrid Mattress
5/5
Patti W
Verified Buyer
S&S Hybrid Mattress
Ordered this mattress and it was delivered in 3 days! The service is amazing! Finally no aches and pains when getting out of bed. Firm, yet so comfortable. Also enjoy the bonus freebies!
Keith C
Verified Buyer
S&S Hybrid Mattress
for the money its good value - sleeps a bit warm though.
hope it holds its shape over time.
i bought after reading other comments so testimonials work...
better than a like money mattress with soft springs!
and wasnt paying $2500 for a hotel bed
hope it holds its shape over time.
i bought after reading other comments so testimonials work...
better than a like money mattress with soft springs!
and wasnt paying $2500 for a hotel bed
Susan F
Verified Buyer
S&S Hybrid Mattress
It’s quite comfy and supportive. But I’m wondering if the Organic might be more supportive. I may request an exchange. The only reason only 4 stars is due to defective platform parts and multiple emails to get it sorted. That is no reflection on the mattress.
Scott K
Verified Buyer
S&S Hybrid Mattress
Most comfortable mattress I’ve had ever.
Stephen I
Verified Buyer
S&S Hybrid Mattress
Hybrid mattress came rolled and folded and I have a definate line along the fold line and what seems to be a wire running the length of the fold line just below the surface. Customer service have been notified and suggested testing the mattress to see if this issue goes away. Customer service has been excellent so am unduly worried about the situation. Mattress is very comfortable. My only worry is if i swap it out for another one will I have the same issue. Surely a spring mattress should not be folded.
Quinn F
Verified Buyer
S&S Hybrid Mattress
super solid mattress! very satisfied with this purchase!
Huda B
Verified Buyer
S&S Hybrid Mattress
The bed initially was good and we were trying to adjust but lately my partner and I both have developed a severe back pain and our sleep hasn’t been healthy causing discomfort and severe lower back pain
Response from Silk & Snow
Mar 17, 2023
Hello Huda,
We appreciate you taking the time to get in touch and offer our team your thoughts. We sincerely apologize that the Hybrid was insufficient for your requirements, and we will make sure to follow up with the team as we are constantly searching for ways to improve our goods. In order to initiate a return within your 100 night trial, please send us an email at hello@silkandsnow.com to arrange for your return and a full refund. If you have any more questions or issues, please do not hesitate to contact us.
Sincerely,
Jeanne
Dean F
Verified Buyer
S&S Hybrid Mattress
Easy to order and quick delivery. let the mattress expand for 72 hours before using. The mattress firmed up to a comfortable firmness for a heavier person like myself. So far, I am happy with the mattress.
Kelly A
Verified Buyer
S&S Hybrid Mattress
I have only had the mattress for a week, but every morning I wake up and all I can think about is when I get to crawl back into bed again. It is so comfortably soft yet firm. Very happy with my purchase.
Bruno G
Verified Buyer
S&S Hybrid Mattress
The mattress is so comfortable! It’s soft on top and firm at the base so it’s a great compromise for me. The online buying experience was smooth and the product shipped quickly.
Kimberley C
Verified Buyer
S&S Hybrid Mattress
The instructions are correct it does take 72 to appreciate the full comfort of the mattress.
Enjoying it thus far
Enjoying it thus far
Deborah L
Verified Buyer
S&S Hybrid Mattress
Wonderfully comfortable mattress. My old mattress was killing my back. I couldn't be happier with the Silk and Snow hybrid.
Lucy D
Verified Buyer
S&S Hybrid Mattress
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About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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