4.6
From 1
to 5
Reviews
2082
Recommend
10 / 10
TrustScore
9.29 / 10
Chris G
Verified Buyer
S&S Hybrid Mattress
Feels great!!
Response from Silk & Snow
Jul 02, 2021
We're thrilled to hear that, Chris! Happy sleeping :) - Dane
Brian M
Verified Buyer
S&S Hybrid Mattress
This is our second silk & Snow, but went with the hybrid this time and love them both equally.
Response from Silk & Snow
Jul 02, 2021
That's wonderful to hear, Brian. We're so happy that both mattresses are such great fits for you :) Happy sleeping on whatever bed you choose to go with! - Dane
Elena B
Verified Buyer
S&S Hybrid Mattress
I am extremely pleased with this purchase. It is very comfortable and gives my the perfect support. The mattress did not required any 'breaking in' period of time, and from the day one it was like sleeping on a cloud!
We loved it so much that we, actually, just placed another order for one of our family members. Great job, "Silk&Snow" and keep your standards high!
We loved it so much that we, actually, just placed another order for one of our family members. Great job, "Silk&Snow" and keep your standards high!
Response from Silk & Snow
Jul 02, 2021
Thank you so much for your review, Elena! We really appreciate your recommendation and we hope that your family members and you are sleeping on Cloud 9 :) All the best - Dane
Jeffrey H
Verified Buyer
S&S Hybrid Mattress
This is my favourite mattress I’ve ever owned
We had an Endy mattress previous to this one and we were happy with it but it slept very hot. The silk and Snow mattress while still feeling soft is both more supportive and cooler than our Endy was.
Customer service both phoned and emailed me multiple times to make sure everything was in order.
Love this bed
We had an Endy mattress previous to this one and we were happy with it but it slept very hot. The silk and Snow mattress while still feeling soft is both more supportive and cooler than our Endy was.
Customer service both phoned and emailed me multiple times to make sure everything was in order.
Love this bed
Response from Silk & Snow
Jul 02, 2021
We're so happy that both the mattress and the team left such a great impression, Jeffrey! We wish you nothing but wonderful nights of sleep :) - Dane
Jasmin B
Verified Buyer
S&S Hybrid Mattress
Great
Response from Silk & Snow
Jul 02, 2021
Thanks, Jasmin! Happy sleeping :) - Dane
Ray T
Verified Buyer
S&S Hybrid Mattress
Bed is not bad, not great though…harder than expected. Delivery was by a company other than what was specified and not trackable; shipping container was damaged, the bed was not. The “opening” tool was not included, the plastic wrap was difficult to remove.
Response from Silk & Snow
Jul 06, 2021
Hi Ray, we're incredibly sorry about the issues that you experienced during the delivery process. While it is hard to hear, we always appreciate all types of feedback, especially negative feedback, as it helps us grow. We will be passing your notes to our logistics team. We hope that you have been enjoying your sleep despite the mattress being slightly firmer than expected. We wish you nothing but the best - Dane
Karen W
Verified Buyer
S&S Hybrid Mattress
Mattress was too soft for me and I woke up with massive back and neck pain every day.
It has been two weeks since I contacted to return, which they indicated it would take about two weeks and I have not heard anything. I returned a mattress previously from a another company which was much faster and they had better communication.
It has been two weeks since I contacted to return, which they indicated it would take about two weeks and I have not heard anything. I returned a mattress previously from a another company which was much faster and they had better communication.
Response from Silk & Snow
Jun 30, 2021
Hi Karen, we're incredibly sorry for our lack of communication during the return process. While we never like hearing that we have disappointed our customers, it's vital feedback. We hope that you have been able to find the perfect mattress fit for you and wish you all the best - Dane
Melanie D
Verified Buyer
S&S Hybrid Mattress
Highly recommend! I sleep hot & was worried about purchasing a foam mattress. After months of searching & reading reviews I finally found this hybrid mattress. I'm so happy I waited. The mattress is firm but comfortable & does not make me hot. Great value for the price. As in other reviews I read, the box was a bit beat up & one or two threads were a bit off but nothing that compromised the mattress. Get the pillow too!!!
Response from Silk & Snow
Jun 30, 2021
Hi Melanie, we're glad that the box did its job and took the beating for the mattress! It's great to know that the Hybrid was worth the wait and we wish you nothing but good, quality rest :) All the best - Dane
Jeff T
Verified Buyer
S&S Hybrid Mattress
After a few weeks of research we decided to purchase two S & S Hybrids, a Twin XL & Full mattress for our girls, so happy to have chosen Silk & Snow, for three reasons a 100% Canadian product, comfort & quality. They don't want to get out of bed now, awesome mattress company!
Response from Silk & Snow
Jun 28, 2021
Thank you so much for trusting us, Jeff! We're thrilled your girls are enjoying their sleep :) We wish you and the family nothing but great rest - Dane
Beth a
Verified Buyer
S&S Hybrid Mattress
Best mattress I've ever slept on!
Response from Silk & Snow
Jun 28, 2021
Thank you so much, Beth! Happy sleeping :) - Dane
Lee R
Verified Buyer
S&S Hybrid Mattress
Great mattress. Best sleep 💤
Response from Silk & Snow
Jun 28, 2021
We hope you continue to sleep that well for many more years to come, Lee :) All the best - Dane
Sabrina L
Verified Buyer
S&S Hybrid Mattress
Love it, just buy it!
Response from Silk & Snow
Jun 28, 2021
We couldn't agree more, Sabrina ;) Happy sleeping! - Dane
Hayley S
Verified Buyer
S&S Hybrid Mattress
For the first time in years i have been sleeping fully throughout the night without waking up. I am a stomach sleeper with back pain but since sleeping on this mattress i have been waking up with zero stiffness or soreness in my back.
Response from Silk & Snow
Jun 28, 2021
We're so happy to know that the mattress has improved your sleep quality so drastically, Hayley! We hope you continue to sleep this well for many more years to come :) - Dane
Drew W
Verified Buyer
S&S Hybrid Mattress
Haven't slept this well in years! Their pillows are amazing as well!
Response from Silk & Snow
Jun 28, 2021
We're so glad that everything works so well for you, Drew! Happy sleeping :) - Dane
Rosanne D
Verified Buyer
S&S Hybrid Mattress
We love our mattress! It is firm when you lay down, but you kind of melt into the top layer that forms to your body. My partner loves that the sides don’t sag when you sit on the edge of the bed. We co-sleep with our newborn and there is no fear of the mattress being too soft. We would have gotten the organic, but I think it only came out after we purchased ours. There is a very strong smell fir a few weeks when you first open it. I suffer with migraines and definitely had some bad headaches because if it.
Response from Silk & Snow
Jun 30, 2021
Hi Rosanne, thank you so much for your feedback! We're sorry to hear that your mattress held onto the smell for so long; some can be quite stubborn. Otherwise, we're happy that all members of the family are enjoying this bed and we wish you all nothing but great nights of sleep :) - Dane
Gail S
Verified Buyer
S&S Hybrid Mattress
We specifically ordered this mattress because of the description stating that it is "seriously cool" and has a special cooling layer on it. Because I sleep very warm (even with only a sheet), the mattress we choose does have to be "seriously cool"! I knew that memory foam tends to be quite hot so we have always avoided a memory foam mattress or topper but because of the cooling layer in the description I thought we could give this one a try.
Well we have had it for almost 2 weeks and I have not had one good night's sleep on it. Yes, it is SUPER comfortable and just the right firmness - love that! And I can barely feel my husband move - love that as well. BUT it is SO VERY WARM I can't stand it. I'm so disappointed. I have had to go back sleeping on our old mattress in the spare room. If a "cooling miracle" does not take place, we will be requesting a refund after 30 days. Even my husband is finding it too warm. Too bad, as it is a beautiful mattress. But it is definitely not cool.
Well we have had it for almost 2 weeks and I have not had one good night's sleep on it. Yes, it is SUPER comfortable and just the right firmness - love that! And I can barely feel my husband move - love that as well. BUT it is SO VERY WARM I can't stand it. I'm so disappointed. I have had to go back sleeping on our old mattress in the spare room. If a "cooling miracle" does not take place, we will be requesting a refund after 30 days. Even my husband is finding it too warm. Too bad, as it is a beautiful mattress. But it is definitely not cool.
Response from Silk & Snow
Jul 06, 2021
Hi Gail, thank you very much for your feedback. We sincerely apologize for your experience with your mattress. We are glad that you could return it, and we wish you all the best in finding the perfect fit for both you and your husband. All the best :) - Dane
Rod O
Verified Buyer
S&S Hybrid Mattress
Surprisingly firm. It's a pretty good mattress.
Response from Silk & Snow
Jun 28, 2021
Thank you, Rod! Happy sleeping - Dane
Coel P
Verified Buyer
S&S Hybrid Mattress
Order, delivery, set up, was all very smooth and easy. Bed and frame came in perfect condition. My questions by email were answered quickly and responses were clear and friendly.
Response from Silk & Snow
Jun 28, 2021
We're so pleased to know the process was a breeze and the team was helpful, Coel! Happy sleeping :) - Dane
Colleen Grant
Verified Buyer
S&S Hybrid Mattress
I am undecided about our mattress. I feel it is sagging where we lay, should. We have now had our mattress for two months and I think it is great. I think it just took me longer to get use to this kind of mattress.
Response from Silk & Snow
May 17, 2021
Hi there Colleen, if you are experiencing issues with your Hybrid mattress, please reach out to the team at hello@silkandsnow.com, and they would be glad to assist you. All the best :) - Dane
Bernie Guerin
Verified Buyer
S&S Hybrid Mattress
it's only been a couple of weeks and i have been suffering a bad lower back for about 6 months
and decided to throw out my old mattress. Well my lower back has a 80% improvement .
I also dont wake up as often. I find it semi firm and i'm now counting sheep instead of therapy
sessions. LOL
and decided to throw out my old mattress. Well my lower back has a 80% improvement .
I also dont wake up as often. I find it semi firm and i'm now counting sheep instead of therapy
sessions. LOL
Response from Silk & Snow
May 17, 2021
We are delighted to hear that the mattress has made such a noticeable impact, Bernie! We wish you nothing but great, quality rest from here on out! Happy sleeping :) - Dane
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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