4.6
From 1
to 5
Reviews
21591
Recommend
10 / 10
TrustScore
9.29 / 10
Marie-Claire M
Verified Buyer
S&S Mattress
Amazing! Like sleeping on a cloud.
Response from Silk & Snow
Sep 14, 2020
Hi Marie-Claire
Wonderful news! Here's to many more dreamy sleeps!
Susan
Christine N
Verified Buyer
S&S Hybrid Mattress
Probably the most comfortable mattress I’ve ever slept on. I got the hybrid version of the queen. The only issue is there is not quite enough support when I sit on the edge of the bed.
Response from Silk & Snow
Sep 14, 2020
Hi Christine
Thank you for taking the time to write to us, we appreciate your honest review and feedback. We are happy to hear that you're finding the mattress nice and comfy regardless of the edge support issues you're experiencing.
All the best
Susan
Yichen C
Verified Buyer
S&S Mattress
I was able to call and ask for an expedited shipment due to having moved already. The mattress is amazing too!
Response from Silk & Snow
Sep 14, 2020
Hi Yichen
Wonderful! I'm so happy to hear that you're loving the mattress and the process worked well :)
All the best,
Susan
Alicia S
Verified Buyer
Flax Linen Duvet Cover
These sheets are incredible. The color is stunning and I hate getting out of bed every morning.
Response from Silk & Snow
Sep 14, 2020
Hi Alicia
Oh wonderful! Your bedroom looks amazing :) Thank you for taking the time to write to us and send us pics, we appreciate your feedback!
All the best
Susan
Carole M
Verified Buyer
S&S Hybrid Mattress
Fabulous sleep. Not one bad night since purchase. Wake up in same spot as I fell asleep in 😊
Response from Silk & Snow
Sep 14, 2020
Hi Carole
Best news! Thank you for taking the time to write to us, we appreciate your feedback!
All the best
Susan
Julia W
Verified Buyer
It took me about two weeks to get used to the change, but I love my new bed!! My partner and I sleep like two little rocks. It's a nice balance between soft and firm - perhaps leans on the softer side (which may not be my preference, but it's an incredible improvement from my previous department store mattress). I still look forward to flopping into bed every day!
Response from Silk & Snow
Sep 14, 2020
Hi Julia,
Thank you for taking the time to write to us, we appreciate your honest review and feedback. What you're experiencing is very common when it comes to purchasing a new memory foam mattress and we want to thank you for giving it a good solid chance (and not giving up halfway)! We are happy to hear that you're sleeping well, here's to many more nights of blissful sleep!
All the best
Susan
Dianne L
Verified Buyer
S&S Mattress
I’m very happy with it now. It’s been a month. The first couple of nights I was afraid it was a bit hard but then realized that it was just fine. I think because I was expecting soft and huggy and it’s not I was concerned. However after realizing that it softens just enough under my body I am quite happy. I am a tall heavy woman and I feel very comfortable with this mattress.
Response from Silk & Snow
Sep 14, 2020
Hi Dianne,
Thank you for taking the time to write to us, we appreciate your honest review and feedback. It often takes a bit of time for a new foam mattress to 'break in' and what you're experiencing is very normal. We're thrilled to hear that you're finding it comfy now :)
All the best,
Susan
Philippe B
Verified Buyer
Matelas S&S Hybride
Très confortable. Comme sur un nuage !
Response from Silk & Snow
Sep 11, 2020
Bonjour Philippe,
Merci pour votre message. Nous sommes heureux de vous voir satisfait. Profitez de la fin de semaine pour faire un gros dodo. :)
Amicalement,
- Louisa
Shelley R
Verified Buyer
This is a beautiful mattress. It's a good balance between firm and soft and the quality of the materials and workmanship shows. The top layer provides the extra softness (making it feel softer than our other foam mattresses), while the remaining layers are firm. It's comfortable for both side and back sleepers. It fits perfectly on an Ikea bed frame. Highly recommended .
Response from Silk & Snow
Sep 14, 2020
Hi Shelley
Wonderful! We are happy to hear that you're enjoying your new S&S mattress and sleeping well. Thank you for taking the time to let us know!
All the best,
Susan
Adrian P
Verified Buyer
S&S Hybrid Mattress
Great customer service team as they were very helpful. Unfortunately the hybrid was a bit too firm for my wife and I and we will be giving it about a week or so more (we had the mattress for 2-3 months) before trying a different mattress out.
Response from Silk & Snow
Sep 14, 2020
Hi Adrian
Thank you for taking the time to write to us, we appreciate your honest feedback. I am sorry to hear that the Hybrid didn't work out for you and wife but we wanted to thank you for giving it a go and hanging in for 3 months! We hope you find your perfect mattress :)
All the best,
Susan
Katherine S
Verified Buyer
S&S Mattress
What can I say about the S&S Memory Foam Mattress I purchased? "I love it and I am never giving it up!"
For years I've been dealing with poor sleep quality, night sweats and back and body pain. I'd be lucky to get a four hours rest without tossing and turning and waking up to so much pain I could barely stand. In the two months since I purchased this mattress, I haven't dealt with any of that. I'm getting a better quality of sleep; I'm not waking up drenched in sweat. I'm getting a full nights rest and I'm not waking up in pain anymore. I would have to say that getting this mattress was one of the best purchases I've ever made in my life. Five Stars!!!
As for company communication and customer service, first, they didn't have the mattress in stock when I placed my order. However, they did a wonderful job keeping me posted, via email, as to when the mattress would be coming and when they would be shipping it. Once it did ship, it only took two days to arrive. Wow!
Second, I also purchased the mattress cover. When the box arrived and I opened it, I discovered the cover wasn't in the box. I thought to myself, "That's okay, I'll just email them and let them know." Turns out, I didn't have to worry about it. After I unpacked the mattress and rolled it out on the bed I noticed the mattress cover was already on it. So, that means they took the time to put the cover on before they even packed the mattress for shipping. That way, I didn't have to fight with it when it arrived. Wow, just wow!!! Now that's customer service right there folks. So, five stars across the board.
Would I purchase from Silk & Snow again? YES! Would I recommend them to friends and family? Already have. Thanks for everything!
Katherine
For years I've been dealing with poor sleep quality, night sweats and back and body pain. I'd be lucky to get a four hours rest without tossing and turning and waking up to so much pain I could barely stand. In the two months since I purchased this mattress, I haven't dealt with any of that. I'm getting a better quality of sleep; I'm not waking up drenched in sweat. I'm getting a full nights rest and I'm not waking up in pain anymore. I would have to say that getting this mattress was one of the best purchases I've ever made in my life. Five Stars!!!
As for company communication and customer service, first, they didn't have the mattress in stock when I placed my order. However, they did a wonderful job keeping me posted, via email, as to when the mattress would be coming and when they would be shipping it. Once it did ship, it only took two days to arrive. Wow!
Second, I also purchased the mattress cover. When the box arrived and I opened it, I discovered the cover wasn't in the box. I thought to myself, "That's okay, I'll just email them and let them know." Turns out, I didn't have to worry about it. After I unpacked the mattress and rolled it out on the bed I noticed the mattress cover was already on it. So, that means they took the time to put the cover on before they even packed the mattress for shipping. That way, I didn't have to fight with it when it arrived. Wow, just wow!!! Now that's customer service right there folks. So, five stars across the board.
Would I purchase from Silk & Snow again? YES! Would I recommend them to friends and family? Already have. Thanks for everything!
Katherine
Response from Silk & Snow
Sep 14, 2020
Hi Katherine
Oh wow! We loved reading your review :) We so happy to hear that your S&S Mattress has helped to solve your sleeping issues - everyone deserves a good night's sleep! I will pass your great feedback on to the customer service team too.
All the best
Susan
Leah
Verified Email
Terry Bath Towels
I Received my new headboard and mattress today I must say the customer service is fantastic!! I can’t wait to sleep on it tomorrow!.....I’ll be back with the mattress review in a few days!
Response from Silk & Snow
Sep 25, 2020
Hi Leah
Excellent! We are happy to hear that you love your new headboard. I will be sure to pass your great feedback along to the customer service team too :) Let us know how things went with the mattress!
All the best,
Susan
Chris D
Verified Buyer
Egyptian Cotton Duvet Cover
Good quality. The company needs to diversify the colors on their products as well.
Response from Silk & Snow
Sep 14, 2020
Hi Chris
Thanks for taking the time to write to us, we appreciate your feedback which I have passed on to our product development team.
All the best!
Susan
Roxanne C
Verified Buyer
S&S Hybrid Mattress
I have had my hybrid queen size mattress for just over a month. It has helped my back pain and sleep so much better than I have done in years.
I am so pleased I purchased this mattress and have recommended it to family and friends.
I am so pleased I purchased this mattress and have recommended it to family and friends.
Response from Silk & Snow
Sep 14, 2020
Hi Roxanne
Excellent news! We are so happy to hear that the Hybrid has helped with your back pain :) Here's to many more nights of comfy sleep.
All the best,
Susan
Kristen B
Verified Buyer
Everything was great from ordering to delivery to set up! We bought this for our guest room and everyone has loved it. The bed is super comfortable & we highly recommend it.
Response from Silk & Snow
Sep 14, 2020
Hi Kristen
Great news! We are happy to hear that you (and everyone) are enjoying the new mattress :) Thank you for taking the time to let us know.
All the best!
Susan
Jacques L
Verified Buyer
Matelas S&S Hybride
Comfortable
Response from Silk & Snow
Sep 10, 2020
Bonjour Jacques,
Merci pour cette belle note ! Nous sommes ravis de savoir que vous êtes à l'aise sur votre matelas.
Bon dodo,
- Louisa
Richard M
Verified Buyer
S&S Mattress
Excellent i had a sore back every morning i was hurting all my body and now top shape wow amazing mattress
Response from Silk & Snow
Sep 14, 2020
Hi Richard
Oh wow, we are so happy to hear that you're feeling better! Here's to many more nights of comfy sleep.
All the best,
Susan
Michelle B
Verified Buyer
S&S Hybrid Mattress
Love my new hybrid mattress! Fast shipping and easy set up. We were a little hesitate to buy a mattress without testing it first but so happy we did. Paying monthly is a nice option too. I have recommended Silk & Snow to all my friends who need a good night sleep.
Response from Silk & Snow
Sep 08, 2020
Hi Michelle, fantastic! We are so happy to hear that you found the process easy breezy and that you're enjoying your new Hybrid. Here's to many more nights of happy sleep! All the best, Susan
Bobby M
Verified Buyer
Matelas S&S - Simple
La qualité de mon sommeil c'est beaucoup amélioré. Ça fait plus de trois mois que dors sur ce matelas.
Response from Silk & Snow
Sep 10, 2020
Bonjour Bobby,
Merci d'avoir partagé votre expérience ! Nous avons la sensation d'avoir accompli notre mission, qui est d'offrir un meilleur sommeil à nos clients. Nous espérons que vous continuerez d'apprécier votre matelas.
Bon dodo,
Louisa
Lorraine B
Verified Buyer
Mattress Protector
Très bonne qualité. Ça vaut la peine de l’acheter.
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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