I already did

The mattress is great and exactly what I was looking for but I'm very disappointed with the customer service. It took nearly two weeks for my mattress and bed frame to ship after I placed my order. The bed frame also came in separate boxes and will not fully pack into the headboard as advertised in the video.

Also, very carefully read the terms and conditions because despite advertising "free shipping and returns", I was informed to return a bed frame you need to keep your original box and also pay to ship it back based on a paragraph buried in the fine print.

The most comfortable bed I've ever owned!

Amazing memory foam mattress, perfect combination of support and comfort. Would highly recommend!

Although the individual pieces of the frame and bed arrived at different times, and the expensive item of the mattress was left outside of my door for a long time… I am extremely pleased with this product and how easy it was to assemble and how delightful it is to sleep on. Feeling very good about this bad purchase , after a couple of weeks of sleep.

The best matress I ever had, it's like sleeping on a cloud! I ordered a pillow too and it's great, I loved the customer services, everyone were nice.

I would recommand 100% to all my friend!

Livraison rapide, matelas de qualité et ferme (nous n’aimons pas les matelas mou)

Super matelas, vraiment confortable. Je n'ai plus mal au dos.
L'équipe est vraiment bonne, très bon service. J'adore mon Silk and Snow! Je le recommande . Merci.
Marie-Eve

i get the sleeping of my life

First I bought a Silk and Snow hybrid mattress and some sheets to match it. The customer service was excellent. I received my mattress almost immediately and was informed that because they were changing their supplier for sheets that my sheet set order would be delayed. I had an option of a refund on the sheets or waiting for the new sheets.
I tried putting my new mattress on an older box spring. In the old days people rarely bought new box springs. Well, my 15 year old box spring was past its prime. At first my new mattress seemed to work well, but about a week after my new mattress arrived, the back pains that I had experienced before my new mattress returned. I noticed that the mattress was sagging. Lesson learned: do not put a new mattress on an old box spring.
I immediately contact Silk and Snow and stated that I needed a new box spring and asked if I would harm my new mattress while I waited for a new bed. I was advised to toss out the old box spring and put the new mattress on the floor. A couple of days after doing that my back pain disappeared.
I then looked at ordering a bed frame from Silk and Snow to match the mattress. The one I wanted wasn't immediately available, but I waited. My new bed arrived a couple of weeks ago and I love it.
It was easy to assemble. The instructions suggest two people, but there's just me and I had no problems at all. It's a great looking bed and complements the Silk and Snow mattress extremely well.
As far as the mattress is concerned, now that it is sitting on a new bed it's easy to get a good night's sleep. It's exactly the perfect hardness for me: not too soft and not too hard.
I am thoroughly enjoying my new bedroom ensemble.

The height of the headboard makes it feel flimsy but the storage space underneath is a great feature. I like how the drawer isn't attached to the bed frame because it makes it easier open and close being on wheels

This is the best mattress I have had in many years.,so far.Ask me in 3 years time,it will be a more accurate review,in my opinion. So far,so good.

Pillow is great, but I wish we can add more fill to it.

After needing a new bed after 20 years, we thought it was time. My Husband and I purchased the King size S+S Hybrid in July of this year 2020.
It has been almost 2 months and I found just a tad hard, so I purchased a 3"mattress top which made it somewhat more comfortable. I am still waking up with backaches.
Also for $124.00 I purchase the sheets thinking to be out of this world. In my opinion for the price, they could have made a pocket to stop the pillow from coming out, other than that they are okay. I am not a complainer, its just I really thought an honest rebuttal was needed

acheter il y a environ 1 ans confortable seul b molle le desu du matela bouge et fait de gros plie comme sil netai plus cousue a sa place sinon il est bien

We've had ours for nearly 2 years. Fantastic!

The Mattress is a gift from God ....i never slept as well as i do since that purchase but the pillows are a BIG let down ......way overpriced and really nothing out of the ordinary.....i STRONGLY advise you to buy your pillows somewhere else !!!!

Just finished assembling and unpacking our new bed frame and King hybrid mattress. Looks great, solid frame, exactly as advertised. Just following instructions and waiting the appropriate time to let the mattress rise and acclimate. So excited for our first night's sleep. Thank you Silk and Snow.

Sleep like a babe!

Premièrement il n'a pas lles bonnes dimensions. Deuxièmement j'ai acheté un matelas pour bien dormir mais ce n'est pas.le cas.
Troisièmement j'avais parle avec joann pour savoir quoi faire par apport a ce problème et j'attends toujours de ses nouvelles