4.6
From 1
to 5
Reviews
21598
Recommend
10 / 10
TrustScore
9.29 / 10
Dana G
Verified Buyer
S&S Hybrid Mattress
Who knew a bed in a box could be SO comfortable! Needed to find a mattress for my Daughter for University Residence. Bought a top-of-the-line Mattress Topper but it just wasn't cutting it and she was not getting solid sleep nor sleeping well. After many hours of online research I decided to go with a Canadian Company. My daughter is sleeping so much much better now and as a parent I am relieved to know she is getting the sleep she needs to focus on her studies. Thanks Silk and Snow!
Meghan J
Verified Buyer
S&S Hybrid Mattress
Easy and comfortable
Nancy S
Verified Buyer
Percale Cotton Sheet Set
Sheets are very coarse. Disappointed and will have to see how the next 100 sleeps go. The first sleep was terrible. Regretting buying sets for every bed in the house. Should have purchased the Egyptian cotton sheets as the reviews were very strong. I liked the tag for the long side in the fitted sheets. The delivery packaging was minimal plastic with the rest as recyclable cardboard, which I liked as well.
Response from Silk & Snow
Oct 28, 2022
Hi Nancy,
Thank you for taking the time to reach out and share your experience with our company. We are sorry your new percale sheets do not feel like you expected and if you find after further testing you would like to return them, please initiate this return during your 100 Night Trial by sending an email to hello@silkandsnow.com. Once again, we are sorry for the dissapointment you've experienced and remain available if you have any other questions or concerns.
Sincerely,
Michelle
Dainiel H
Verified Buyer
S&S Hybrid Mattress
The mattress gets five stars, the box it was delivered in gets zero.
Chantal L
Verified Buyer
Matelas S&S Hybride
Wasn't like the description.
Response from Silk & Snow
Oct 28, 2022
Hi Chantal,
We appreciate you taking the time to write to us and for sharing your feedback with your new hybrid mattress. We have taken a closer look at your order and can see you are in communication with our customer service team for the next steps in your return. If you have any other questions or concerns please let us know.
Sincerely,
Michelle
Anthony D
Verified Buyer
Egyptian Cotton Sheet Set
I'm very pleased with the sheets. Buying online through the Silk & Snow web sight was easy, and they provided a tracking number for the shipment as well.
Sheena H
Verified Buyer
Egyptian Cotton Sheet Set
Sheets are wonderful and wash well.
Deborah H
Verified Buyer
Muslin Duvet Cover
So soft. Perfect weight.
Karis I
Verified Buyer
Flax Linen Duvet Cover
Easy to wash, good material, cozy and cool. Highly recommend these sheets as affordable luxury!
Roxanne L
Verified Buyer
Too soon to tell bit these are what I like: i fall asleep instantly, only had the bed for a month so it is perfect haven't woke up with any joint pain. What I don't like, and it's the only thing is the smell. It seems to be fading but wow it was strong.
Lori R
Verified Buyer
Turkish Towel
Great quality
T-J K
Verified Email
S&S Hybrid Mattress - Twin
So we tried the Silk and Snow regular queen mattress. It was ok to start and became uncomfortable after a few nights. The mattress wasn't for us. Having said that, the return process has been rough. Question after question, picture after picture to prove the state of the mattress. We were told it was a simple, hassle free process. Not the case. Still trying to return it. If you're not enjoying your mattress, give yourself lots of time to return it. They apparently make it impossible to return it. I'm giving them a generous 2 stars because the first part of the process was good. If it keeps going....I'll drop it down to one star.
Response from Silk & Snow
Oct 31, 2022
Hi T-J,
Thank you for reaching out and taking the time to write to us and for sharing your feedback. We are very sorry for the way your situation has unfolded and apologize for your negative return experience. We will be sure to follow up with the team as we are always looking to enhance our services where we can. We have taken a closer look at your order and can see that you are in the final stages of the return process and you will be contacted soon with the pick up date for your mattress. We remain available if you have any other questions or concerns please let us know.
Sincerely,
Michelle
Millie W
Verified Buyer
S&S Organic Mattress Topper
I'm very happy with my new mattress topper. Delivery was quick and upon opening there was no odor at all. I'm thinking of eventually getting a silk and snow queen mattress as I'm not happy at all with another mattress type that's only a year old!!! Overall, it's the perfect topper!
Randy S
Verified Buyer
S&S Hybrid Mattress
Great Value, Excellent Product
Denise D
Verified Buyer
Egyptian Cotton Duvet Cover
Excellent quality, soft and inviting
Nancy M
Verified Buyer
S&S Hybrid Mattress
After sleeping on this hybrid mattress for 3 weeks, my husband and I both love it! I'm a side sleeper while my hubby prefers his back - we are both more than comfortable on this 12" mattress. The price was excellent compared to other similar ones; delivery was very fast and it was super easy to set up. Loving our cozy, comfortable nights!
Denise D
Verified Buyer
Egyptian Cotton Sheet Set
I am sold on the quality of Silk and Snow!
Béatrice B
Verified Buyer
Couverture lestée tissée à la main
A vraiment amélioré ma qualité de sommeil :)
Tamera B
Verified Buyer
Hand Knitted Weighted Blanket
Nice quality. Very beautiful
Sandy S
Verified Buyer
Terry Bath Robe
love it!!!
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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