4.6
From 1
to 5
Reviews
21598
Recommend
10 / 10
TrustScore
9.29 / 10
Gord S
Verified Buyer
S&S Hybrid Mattress
Great product!
Response from Silk & Snow
Aug 26, 2022
Hi Gord,
We are so glad to hear that you’re enjoying your new S&S hybrid mattress! Thank you for taking the time to reach out. All the best, Kaitlyn.
Victoria P
Verified Buyer
Upholstered Bed Frame with Headboard
Stunning bed, made solid, came perfect packaging! Oatmeal colour is gorgeous. I would definitely recommend to family and friends
Response from Silk & Snow
Aug 26, 2022
Thank you for reaching out to share your fantastic news, Victoria! We are so pleased to hear that you're enjoying your new bed frame with headboard. Happy sleeping! All the best, Kaitlyn
Sharon O
Verified Buyer
I"m over the moon with my pillows. Great quality and the size is perfect. No adjustment of the fill is needed. Would highly recommend!
Response from Silk & Snow
Aug 26, 2022
Hi Sharon,
We’re so thrilled that you’re enjoying your new pillows! We appreciate you taking the time to write in to us to share your experience. Happy sleeping! All the best, Kaitlyn
Alex H
Verified Email
S&S Hybrid Mattress - Twin
I had really high hopes when I ordered this mattress, but unfortunately my experience with Silk and Snow has been very poor. I decided to return the mattress because it didn't work for me, and it has now been well over a week since the return was delivered back to S&S and I still haven't received a refund. I have sent emails, which have never been answered, and I have spoken to FOUR different employees over chat, all of whom assured me they would email me with a resolution. So far none have emailed me back. At this point, I don't expect this company to honour their return policy so I guess I will have to dispute the charge on my credit card. I absolutely do not recommend buying anything from this company.
Response from Silk & Snow
Aug 28, 2022
Hi Alex,
Thank you for taking the time to reach out and share your experience with our company. We are very sorry for the negative interaction you have had with our customer service team and for the speed of resolution regarding your return. We have taken a closer look at your order and can see you have since been issued your refund on our end. Once again, we apologize for the way your situation has developed and will be sure to follow up with the team. If you have any other questions or concerns please let us know.
Sincerely,
Michelle
Ellinor T
Verified Buyer
S&S Organic Mattress
Most comfortable mattress I have ever owned and the customer service was impeccable
Response from Silk & Snow
Aug 26, 2022
Hi Ellinor,
We are so glad you are enjoying your new organic mattress! Thank you so much for taking the time to share your experience. We will be sure to pass along your kudos to the customer service team. Wishing you many more comfortable nights of restful sleep ahead! All the best, Kaitlyn.
Nkaujlig L
Verified Buyer
fast shipping, and a very good client service for all questions and other details
Response from Silk & Snow
Aug 26, 2022
Hi Nkaujlig,
That is excellent to hear! Thank you for writing in to let us know your feedback. Here's to many more nights of happy sleep to come! All the best, Kaitlyn
Ellen K
Verified Buyer
Adjustable Pillow (Retail)
Nice pillow. Easy to make it as firm or soft as you want. It smells good. I don’t like VOCs and this pillow doesn’t have any. However, I wanted to buy a pillow made in the USA or Canada and was disappointed to find out it’s made in China. There was nothing on the website that stated it was made in a country other than Canada.
Response from Silk & Snow
Aug 26, 2022
Hi Ellen,
Thank you for taking the time to share your experience with your new pillow. We are glad you are enjoying your new purchase and understand that the country of origin is not located on the packaging. We will be sure to follow up with the team as we are always looking for ways to enhance our products and services. Once again, thank you for reaching out and taking the time to bring this to our attention. Sincerely, Kaitlyn
Darwin L
Verified Buyer
S&S Organic Mattress
A few months ago my hips told me (very painfully!) that my 20 year old mattress was no longer doing it's job. I'm a side sleeper, so after many days of reading reviews and recommendations, I select another Canadian company's foam mattress-in-a-box, which was supposed to be medium firm. After a month my hips were still loudly complaining, and my chiropractor agreed - I need a firmer mattress. I found the Silk & Snow Organic mattress, which was said to be very firm. Thankfully they have a showroom, and I was able to check it out - and yes - my hips gave two (yes two!) thumbs up as soon as I tried it out. Two months later now, and the mattress is the most comfortable one I have ever owned. I like the hybrid construction with latex instead of foam, I don't like the way foam retains it's shape - the immediate bounce-back of latex and springs is much better. And that it is all locally sourced - even the steel for the springs (but except for the New Zealand wool - but that's ok with me) and constructed was the final deciding factor. If you want a firm, extremely comfy high quality mattress, this is it.
Response from Silk & Snow
Aug 26, 2022
Hi Darwin,
That’s amazing! We’re so thrilled to hear that you’re enjoying your new organic mattress. Thank you for taking the time to reach out and share your experience! Happy sleeping! All the best, Kaitlyn.
JOHN P
Verified Buyer
S&S Hybrid Mattress
Very satisfied with purchase. Not too hard - Not too soft
Response from Silk & Snow
Aug 26, 2022
Hi John,
Thank you so much for taking the time to reach out to us. We’re so happy that you’re enjoying your new S&S hybrid mattress! Stay cozy! All the best, Kaitlyn.
Victoria B
Verified Buyer
Hand Knitted Weighted Blanket
I love my blanket! I went for the 20lb option, and it was the perfect choice based on their sizing guide. The knit and materials are great quality and super breathable, and the weight is very well distributed. A perfect option for a sleeper who runs hot, but still wants a weighted blanket., and layers easily with other blankets should you want more warmth.
Response from Silk & Snow
Aug 26, 2022
Hi Victoria,
Thank you for writing in and sharing your feedback with us. We’re so happy to hear that you’re loving your new weighted blanket! Wishing you many more comfortable nights of happy sleep to come! All the best, Kaitlyn
Silvana V
Verified Buyer
I love this pillow. Love the option to remove the foam to fit my needs.
Very plush.
Very plush.
Response from Silk & Snow
Aug 26, 2022
Hi Silvana,
Thank you so much for taking the time to reach out to us. We’re so pleased to hear that you’re loving your new pillows! Stay cozy! All the best, Kaitlyn.
Jo A
Verified Buyer
Surmatelas organique
Came quickly. Easy to unroll. Odor mild and gone quickly
Response from Silk & Snow
Aug 26, 2022
Hi Jo,
We’re so pleased that you’re enjoying your new S&S organic mattress topper! Thank you for reaching out to share your feedback. Happy sleeping! All the best, Kaitlyn.
Stacey B
Verified Buyer
Egyptian Cotton Sheet Set
First time buying sheets from Silk & Snow and definitely won’t be the last. The navy blue I purchased is such a nice shade and they feel so luxurious for the r price and they fit perfectly on my king size bed. I am curious to see how they hold up and how long it is before holes start to appear like my old sheets. Very happy with my purchase.
Response from Silk & Snow
Aug 26, 2022
Hi Stacey,
Thank you for writing in and sharing your feedback with us. We’re so happy that you’re enjoying your new Egyptian cotton sheet set! Wishing you many more comfortable nights of happy sleep to come! All the best, Kaitlyn
Tanya T
Verified Email
Down Duvet
The all season duvet is so plush and fluffy, by far the most luxurious duvet I've had so far. Compared to other all seasons I've had previously, it does sleep quite warm for me (with central air) so be mindful if you're a warm sleeper.
Response from Silk & Snow
Aug 26, 2022
Hi Tanya,
Thank you for writing in to share your feedback with us. We’re so glad that you’re enjoying your new down duvet! Stay cozy! All the best, Kaitlyn
Tanya T
Verified Email
Sheet Set - Twin (white)
These sheets are good quality but I unfortunately had to return mine for a couple of reasons: 1. My standard sized pillows stuck out the open end of the pillow cases so I would have much preferred an envelope style fold over rather than an open end on the pillow cases. 2. I had some embroidered logos on my pillows and mattress and the sheets are quite thin so it showed right through.
Response from Silk & Snow
Aug 23, 2022
Hi Tanya,
Thank you for reaching out and sharing your experience with our team. We appreciate your feedback regarding your sheets and will be sure to follow up with the team as we are always looking to enhance our products and services for the future. We remain available if you have any other questions or concerns please let us know by sending an email to hello@silkandsnow.com.
Sincerely,
Michelle
Tanya T
Verified Email
Pillow - Standard
These pillows are amazing! So fluffy yet perfectly firm. By far the best pillows I've ever bought.
Response from Silk & Snow
Aug 26, 2022
Hi Tanya,
Thank you so much for reaching out and sharing your great news! We are thrilled to hear that our pillows are by far the best you've ever bought. Happy sleeping! All the best, Kaitlyn.
Tanya T
Verified Email
Flax Linen Duvet Cover
I love the quality of this fabric, the zipper closure (a must since buttons always come apart) and the corner ties to hold the duvet in place. I ordered colour "Oat" hoping for a natural linen colour but the actual colour looks very pink (the reason I've deducted one star).
Response from Silk & Snow
Aug 26, 2022
Hi Tanya, We're pleased to hear that you're enjoying your new flax linen duvet cover. Thank you for your feedback on the colouring. We’re always looking for ways to enhance our products for the future and appreciate your insight. All the best, Kaitlyn.
Orisley D
Verified Buyer
S&S Hybrid Mattress
This mattress is so comfortable, the customer service was awesome, and it came right on time!! <3
Response from Silk & Snow
Aug 26, 2022
Hi Orisley,
We’re so glad that you’re enjoying your new S&S hybrid mattress! Thank you for taking the time to share your experience with the team. Wishing you many more nights of restful sleep to come! All the best, Kaitlyn
Michele E
Verified Buyer
S&S Mattress
We have been enjoying our mattress. It is a medium firmness which is perfect for us.
Response from Silk & Snow
Aug 26, 2022
Hi Michele,
We’re so glad to hear that you're enjoying your new S&S mattress! We really appreciate you taking the time to reach out. Happy sleeping! All the best, Kaitlyn.
Linda C
Verified Buyer
Down Alternative Duvet
Just what the bride-to-be wanted. Very quick delivery.
Response from Silk & Snow
Aug 26, 2022
Hi Linda,
Thank you so much for taking the time to write to us to share your experience! All the best, Kaitlyn
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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