4.6
From 1
to 5
Reviews
21598
Recommend
10 / 10
TrustScore
9.29 / 10
Genevieve-Andree L
Verified Buyer
Adjustable Pillow (Retail)
Excellent product and sooooo comfyyy
Response from Silk & Snow
Mar 07, 2022
Hi Genevieve,
We are so thrilled to hear you find your new pillow so comfy and thank you for taking the time to share your feedback. Here's to many more nights of happy sleep to come!
All the best,
Michelle
Kaylyn H
Verified Buyer
Flax Linen Fitted Sheet & Pillowcases
A little bit tough at first but, as usual with linen, they soften after washing and only get softer. Love supporting a Canadian company.
Response from Silk & Snow
Mar 07, 2022
Hi Kaylyn,
Amazing feedback! We really appreciate your support and appreciate you reaching out to share your insight. Wishing you many more comfortable nights of cozy sleep ahead!
All the best,
Michelle
Kathie B
Verified Buyer
Flax Linen Duvet Cover
Le drap de lin avec un défaut dans le tissage, ce qui peut arriver. Par contre, je suis extrêmement déçue du service que j’ai reçu de Silk and Snow. Bien que le service soit courtois, j’ai passé beaucoup de temps de d’énergie pour finalement avoir le remboursement d’un produits ( et non un échange tel que je demandais). Je n’ai plus confiance en Silk and Snow.
Response from Silk & Snow
Feb 22, 2022
Bonjour Kathie,
Merci d'avoir pris le temps de nous écrire et de nous faire part de vos commentaires concernant votre expérience. Nous sommes désolés pour le retard rencontré dans la réception de votre remboursement. Encore une fois, nous sommes désolés de la façon dont votre expérience s'est déroulée et nous allons faire part de cette situation à notre équipe pour une discussion plus approfondie, car nous souhaitons toujours améliorer nos services là où nous le pouvons.
Sincèrement,
Michelle
Jonathan L
Verified Buyer
S&S Hybrid Mattress
Very comfortable. Even for a big guy (6’1, 230lbs)
Response from Silk & Snow
Mar 07, 2022
Hi Jonathan,
We appreciate you taking the time to write to us and share your positive comments. Happy sleeping!
All the best,
Michelle
Scott M
Verified Buyer
S&S Organic Mattress
Excellent mattress. Very supportive, yet soft. Breathable for a cool sleep. No odour whatsoever. Super fast shipping. We will definitely purchase from Silk & Snow again.
Response from Silk & Snow
Mar 07, 2022
Hi Scott,
Thank you so much for reaching out and sharing your excellent feedback with us. We wish you many more nights of comfortable sleep to come!
All the best,
Michelle
Alex
Verified Email
Hand Knitted Weighted Blanket
Purchased a while back, new colours came out like a week later. Company was unable to work with me on an exchange as mine was still new, unused. I was out of my 100 day/night return window. A strict policy, no exceptions, so be sure and watch your calendar. Really wanted to try out one of the new colours, but can't afford to buy another one.
Response from Silk & Snow
Feb 22, 2022
Hi Alex,
Thank you for taking the time to write to us and share your experience. We are sorry we were unable to assist you with an exchange but will be sure to bring this up with the team for further discussion as we are always looking for ways to improve our brand.
Sincerely,
Michelle
Sharon
Verified Email
I recently got rid of my Beauty Rest Black mattress that made my back hurt in the morning. I purchase a Silk & Snow organic and I LOVE MY NEW MATTRESS wake up every morning rested!
Very Happy!
Very Happy!
Response from Silk & Snow
Feb 25, 2022
Hi Sharon,
That is great news! We are thrilled you love your new Organic mattress and wake up feeling so rested. Wishing you many more nights of happy sleep!
All the best,
Michelle
Michelle T
Verified Buyer
S&S Mattress
We are loving our new S&S mattress. It is the perfect combination of softness and support - I can sleep on my side comfortably again! Also, greatly appreciate the wonderful customer service we experienced with Silk and Snow. Thank you for everything!
Response from Silk & Snow
Mar 07, 2022
Hi Michelle,
Excellent news! We are so thrilled to learn about your positive experience with our brand. We wish you many more cozy nights of rest to come!
All the best,
Michelle
Patricia d
Verified Buyer
Storage Bed
The installation of the bed frame was quick except for the storage pull-out assembly — and the pull-out unit is not as good of quality as the bed frame.
Response from Silk & Snow
Mar 07, 2022
Hi Patricia,
We appreciate your insight regarding your experience with your new Storage Bed. We will be sure to inform the team of your feedback for further discussion as we are always looking to enhance our products and services where we can.
Sincerely,
Michelle
Steven S
Verified Buyer
Adjustable Pillow (Retail)
Absolutely love my pillow!!! It’s so comfortable in any sleeping position. I was having neck pain and headaches most days but not since sleeping on this pillow. Great customer service too!
Response from Silk & Snow
Mar 07, 2022
Hi Steven,
That's excellent to hear! Thank you so much for letting us know your neck pain and headaches are gone. Happy sleeping!
All the best,
Michelle
KENDALL F
Verified Buyer
Adjustable Pillow (Retail)
It doesn’t feel natural enough for me. It’s nice but not fantastic
Response from Silk & Snow
Feb 22, 2022
Hi Kendall,
Thank you for sharing your feedback regarding your experience with your pillows. If you ever find that they are not working out, please reach out within your 100 Night Trial so we can assist you with a return if need be.
Sincerely,
Michelle
Kathleen K
Verified Buyer
Hand Knitted Weighted Blanket
I love this blanket! I’ve used it every night since it arrived. It’s never too hot but warm enough to use with just a sheet if I can’t be bothered to arrange my duvet as well. Maybe it’s just me but I could have gone with the 20lb over the 15lb even though I’m only about 105lb myself.
Response from Silk & Snow
Mar 07, 2022
Hi Kathleen,
Thank you so much for sharing your feedback regarding your new Weighted Blanket. We are so happy you love it! Here's to many more nights of happy sleep ahead!
All the best,
Michelle
Bonnie S
Verified Buyer
Egyptian Cotton Sheet Set
The quality of the sheets seems to be reasonable but the true test will be to see if after time they pill. I would have rated them higher but I was disappointed to see that the double sheet set comes with a queen size flat sheet that is too large for the bed and hangs down below the comforter, that and the pillow cases do not have an envelope closing. Otherwise, the sheets seem to be okay at this point. I will rate them again after a few washes.
Response from Silk & Snow
Feb 25, 2022
Hi Bonnie,
We thank you for writing to us and providing your feedback on your experience. We apologize that your Egyptian Cotton Sheet Set was not as expected and will mention these comments to the rest of the team for further discussion. As you are within your 100 Night Trial please reach out find that these sheets are not suitable for your needs and you would like to return them.
Sincerely,
Michelle
Ray T
Verified Buyer
S&S Organic Mattress
Love my King bed. We were looking for a really firm matteress and we were hesitant at first because when you push down with your hand the matteress has give. But once you lie down on it it’s extremely supportive. Very happy with our purchase. Ended up buying two more for our family.
Response from Silk & Snow
Mar 07, 2022
Hi Ray,
Fantastic news! We are very pleased to learn that you enjoyed your experience so much you had to share it with the rest of your family. Here's to many more nights of happy sleep all around!
All the best,
Michelle
Brittany L
Verified Buyer
Muslin Duvet Cover
So incredibly soft and the color is perfect.
Response from Silk & Snow
Mar 07, 2022
Amazing, Brittany! We are thrilled to hear of your positive experience. Thank you for taking the time to share your feedback. Stay cozy!
All the best,
Michelle
Isabelle P
Verified Buyer
Adjustable Pillow (Retail)
Après des années de recherche. Enfin trouvé mon oreiller… Parfait!
Response from Silk & Snow
Mar 07, 2022
Bonjour Isabelle,
Nous apprécions vraiment que vous preniez le temps de nous écrire et de partager vos commentaires positifs. Bon dodo !
Cordialement,
Michelle
Elaine B
Verified Buyer
Flax Linen Pillowcase Set
These are just slip on pillowcases Would of liked the option of envelope cases .
Response from Silk & Snow
Feb 22, 2022
Hi Elaine,
We appreciate you taking the time to write to us and share your experience regarding your Flax Linen pillowcases. In the future we would like to offer this enclosure for all of our pillowcases and are actively working to make this happen. However, in the meantime, we understand that this type of enclosure would be more suitable for you and if need be you can return them as you are within your 100 Night Trial. To do so, simply email us at hello@silkandsnow.com.
Sincerely,
Michelle
Elaine B
Verified Buyer
Adjustable Pillow (Retail)
Not happy with my purchase. My top sheet came with some dark stain on it..I contacted the company and they asked for a picture..I sent it and have not heard back from them.This was over two weeks ago.
Response from Silk & Snow
Feb 22, 2022
Hi Elaine,
Thank you for sharing your experience with the Silk & Snow team. We are sorry for the state in which you received your sheet and can confirm you have since been in communications with our customer service team to resolve this issue promptly.
Sincerely,
Michelle
Elijah D
Verified Buyer
S&S Organic Mattress
First time buy. It arrived in good time. Opened up the cardboard box, unwrapped the mattress and it sprang to life. Thought it best to let it sit for a few hours to off-gas, but it’s just fine. Wonderful comfort. Very happy, thank you.
Response from Silk & Snow
Mar 07, 2022
Hi Elijah,
Thank you for reaching out to share your positive feedback regarding your new Organic mattress. We are so pleased you are very happy and wish you many more nights of comfortable rest ahead!
All the best,
Michelle
Manpreet B
Verified Buyer
S&S Hybrid Mattress
Very good amtress and price
Response from Silk & Snow
Mar 07, 2022
Hi Manpreet,
We are so happy you are enjoying your new Hybrid mattress! Thank you for taking the time to reach out to share your experience with our company. Happy sleeping!
All the best,
Michelle
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
Top Rated Products
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S&S Hybrid Mattress |
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Egyptian Cotton Sheet Set |
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Adjustable Pillow (Retail... |
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