My one star rating is directly related my customer service experience. Prior to ordering my mattress, I read every single review several times and the consistent reviews about excellent customer services was one factor that drew me to this company. On Dec. 31st, I emailed customer service with a question about a possible defect. I sent a follow-up email on Jan 10th and a third one on Jan. 18th. Then a week later, I spoke to someone over "chat" who said he would ask a manager to reach out to me. A week after that, I called the company and got the same response- someone would get back to me. It's now Feb. 11th, and I still don't feel like my query has been addressed in a satisfactory manner by anyone. I wanted to be patient and understanding and I certainly did not want to resort to using a public platform to get some attention to the matter, but I feel like I have no choice.
As for the mattress itself, as a light-weight sleeper of less than 130 pounds, I find it uncomfortable to sleep on my side so I sleep on my back. I've never experienced this before with any other mattress. Due to the delay in hearing back from the company, I've exceeded the 100 day trial.

Rating 5 for comfort and quality.

Please note I am restraining from a 4 just for the 3 deliveries. You should ALWAYS offer clients if they prefer a one time and complete delivery. This would much better for the environment!

Comfort level is top notch.

I’m so glad I bought these- they make a huge difference on a hot memory foam mattress

Lovely, soft, wonderful drape and a great colour. Perfect for a hot memory foam mattress

We got the oatmeal color queen and love it. Very clean looking, elegant and matches his room perfectly with navy blue nightstand and dresser. My 9 year old was ready for a new look and this will carry him through to his teen years perfectly. I’m very happy. Drawer isn’t attached but easy to pull out and close. Great purchase!

Bed frame goes together very nicely, the pieces fit together very snug. One week on the bed frame and it hasn't made any noises. The wood looks very nice and it arrived undamaged.

Easy assembly, good construction and a nice fabric texture. This seems solid and durable as well as pretty 😊

I love this bed frame! It is well built, sturdy and looks amazing.

Love it. Quiet, cozy, and elegant. Getting great sleep!

This mattress is the most comfortable mattress we have ever slept on! My husband is a big guy and he finds it very comfortable.

The pillow is too firm. I have woken up with a burning sensation on my ear from pressure. I have woken up with numbness in my arms, so it is not helping my neck position either. I emailed the company to ask to return it snd they told me that I should try it for 100 days because I “will get used to it.” The only positive is it has a lot of Spring in it, almost like a mattress, which was promising but unfortunately did not deliver.

Great pillow!

We just started using this mattress, so far it seems great!

Love our new mattress we’ve had our best sleeping experience ever
The Mattress came highly recommended
We will do the same😊
Not sure the Quilt it came with was the correct
Size
A Bit Small kinda
The Duvet is too small

Thanks

Thanks

Good quality!
Very beautiful!

A little hard to assemble but overall I’m pleased with the frame

Very comfortable. Soft yet supportive.

bought 1 pillow a while back. loved it and had to buy another. then I replaced all our bed pillows and now have 4. Best pillow I've ever had!

Great product and shipping!