J'ai reçu mon matelas S&S il y a deux semaines. La boîte était passablement détériorée et sale, par contre le matelas était en parfait état. J'ai envoyé un courriel à la compagnie pour le signaler. Dans la demi-heure qui a suivi, j'ai reçu une communication téléphonique, en français, du service après-vente de la compagnie, pour s'excuser de l'inconvénient. Cinq étoiles pour le service après-vente.
L'information n'est pas facile à trouvé sur le temps de gonflement du matelas, durant cet appel il m'a été mentionné de 48 à72 heures sont nécessaire. Une fraction d'étoile en moins.
Pour le matelas. J'avais un matelas très mou. Il m'a fallu un certain temps pour m'habituer à la différence. Cette acclimatation terminée, je constate que mon ancien matelas était beaucoup trop mou, et beaucoup moins confortable. Cinq étoiles pour le confort.
Donc, si le confort est impeccable, le service à la clientèle rapide et courtois. A mon avis, il ne manque qu'un feuillet d'instruction pour indiquer la marche à suivre lors de l'arrivée du matelas. Alors les cinq étoiles sont très méritées.

Belle qualité. Il nous a fallu plusieurs jours avant de s'habituer au confort du matelas, puisque nous avions jamais essayé un matelas ferme. Mais maintenant on l'adore! Installation facile et excellent service à la clientèle!

Great service and product

Awesome bed...

I have always suffered with back problems, after switching to a silk and snow mattress, it’s so much better for my back. I didn’t realize a mattress could make that much of a difference!

Bought as a gift for Christmas, will let you know.

Wow!! I cannot believe how a good quality pillow can change one’s life! I have suffered from insomnia for the past couple of years. I never thought my cheap pillow was a huge part of the problem. The first night with my Silk and Snow pillow I had such a deep sleep. I wasn’t sure if it the super comfy pillow but I can tell you it’s going on two weeks now and I am sleeping better than I have in years! I tell everyone about Silk and Snow now 😊

to firm for my wife

Absolutely wonderful. Incredibly luxurious and temperature regulating. My husband sleeps cold , while I sleep warm but still like the weight of a blanket. This duvet meets both our needs!

perfect for my body. I have a permanent curve to my back.
supports it very well.

Good sleep thank you

Easy to unbox and very comfortable, still testing but I like it so far!

Very comfortable mattress, shipping was fast and communication was very good. I’d definitely purchase another if needed and would recommend to family and friends

I purchased this bed frame for my daughter along with the organic mattress. It was delivered on time to my new home. The quality is ok - I can say that the seams on the mattress are sloppy but it’s only cosmetic. The customer service however is terrible. I’ve been given the run around for over two months - as I have requested compensation as their delivery company damaged my staircase. One driver dragged the heavy vacuum sealed mattress and heavy bed frame by themselves and trashed my two guardrails. They have told me on many occasions that they will put me in contact with this third party so I can further waste my time. Their transport company is their vendor - not mine and they have no obligation to settle anything - yet they prefer to waste my time instead of showing some accountability for their incompetence in client service and management of their deliveries. How much does it take to ruin an opportunity to secure a client for life instead of disrespecting them and making a mockery of their time.

I was proud support a Canadian company. Take your money and spend it with a serious company.

Excellent quality bed and mattress, but putting the bed together was a major ordeal. Perhaps Silk and Snow could remedy this!

Super happy with the set. Love the feel!

Absolutely love the bed. It’s sturdy, was easy to put together and the fabric is great. I requested swatches ahead of time so I could be clear on the colour - I’d definitely recommend doing this with the granite because there is a bluish undertone to it. Would definitely buy again.

Great pillow. Easy to adjust to your comfort level

Very nice. As advertised

Thanks