Silk & Snow https://www.silkandsnow.com/ Retail
4.6 From 1 to 5
Overall Ratings
5 Stars
16245
4 Stars
3164
3 Stars
1484
2 Stars
329
1 Star
343
Reviews 21593
Recommend 10 / 10
TrustScore 9.29 / 10
Dwayne S
Apr 29, 2021
Verified Buyer
S&S Hybrid Mattress
I’ve had a bad back since I bought this bed but it is comfortable
Response from Silk & Snow
Jun 24, 2021
Hi Dwayne, we're very sorry to hear about your back issues. If you'd like, feel free to send our customer service team a message at hello@silkandsnow.com and we'd be happy to share some tips we've found to help reduce back pain :) All the best - Dane
John W
Apr 29, 2021
Verified Buyer
S&S Hybrid Mattress
Purchasing was easy and customer support was pretty decent. Received in a reasonable time. One of my hybrid mattresses had a strong factory smell that dissipated in a few days, my other hybrid had hardly any new smell. My king expanded perfectly but my queen has a few spots that haven't yet and it's slightly a disappointment. Overall, still satisfied with the quality and the comfort that the hybrid mattress has brought us.
Response from Silk & Snow
Jun 14, 2021
Hi John, thank you for your feedback! We're glad that despite some small issues, you are still satisfied with your order :) All the best - Dane
Dan &
Apr 29, 2021
Verified Email
Hybrid Mattress
Was time to get rid of our aging pillow top mattress and we selected this one! There was no off smell from ours. It did take our backs a couple days to adjust (while it took it's full shape for the 72 hours). Two weeks later it is exactly what we researched and were expecting! It looks and feels like luxury. So happy to have a quality mattress. Thank you!
Response from Silk & Snow
Jun 14, 2021
We're more than happy to help, Dan! We love knowing that our customers are happy and sleeping well on our products :) All the best - Dane
Cathy H
Apr 29, 2021
Verified Buyer
Adjustable Pillow (Retail)
This was literally the worst pillow, and the most uncomfortable sleep I've ever had. No amount of removing or adding foam seemed to help. Good idea in theory but not in practice.
Response from Silk & Snow
Jun 24, 2021
We're sorry that the pillow didn't work out for you, Cathy. We know that our pillows can't be the right fit for everyone. We hope that you're able to find your dream pillow soon :) All the best - Dane
cathy H
Apr 29, 2021
Verified Buyer
Flax Linen Duvet Cover
Mixed feelings. Sheets are great overall...but the big draw back is that they shed like crazy. We love the feel of linen so we decided to keep them, but those who have allergies to dust, this might not be a good pick.
Response from Silk & Snow
Jun 24, 2021
Hi Cathy, thank you so much for your feedback! We will definitely pass your note along to our Product Development team. We're glad that despite the issue with the shedding, you are enjoying the sheets on the whole :) All the best and happy sleeping! - Dane
Louise R
Apr 29, 2021
Verified Buyer
Alpaca Throw
This is a beautiful throw. The wool is wonderfully soft and luxurious. It is almost too nice to use. It is a perfect gift for most anyone.
Response from Silk & Snow
Jun 14, 2021
Thank you so much, Louise! All the best :) - Dane
Trevor T
Apr 29, 2021
Verified Buyer
S&S Hybrid Mattress
A great nights sleep awaits. The mattress is very comfortable. I’m a side sleeper and I’m sleeping better as my arms aren’t going numb as often. The only issue was with the shipping, I was concerned that the mattress may have been damaged when I saw the condition that the box arrived in. It was holy and all chewed up with the hand holds ripped out, but the mattress itself was fine. Overall I’m very happy with our purchase for the price.
Response from Silk & Snow
Jun 14, 2021
Hi Trevor, thank you so much for your feedback on your purchase. We're sorry about the damage to the box during shipping; we're glad that the mattress was unharmed! We wish you nothing but happy sleeping from here on out :) - Dane
Natalie M
Apr 28, 2021
Verified Buyer
Hand Knitted Weighted Blanket
Hello relaxation! Perfect weight and great size for my double bed!
Response from Silk & Snow
Jun 14, 2021
We're so glad to hear that, Natalie! Happy sleeping :) - Dane
David V
Apr 28, 2021
Verified Buyer
Have had the Organic mattress for four months now. The bed is very well made and very supportive. The coil system gives you the correct amount of support where you need it. Good for heavier people.
The organic latex is not as soft as I wished it to be but hopefully it will soften up over time. The wool top layer is breathable and not hot at all. My wife who likes a firm mattress loves the bed. I do not wake up in the morning with a sore back or stiff joints anymore. The mattress will off gas for about two weeks though. I would highly recommend this mattress to heavier people, who like firm support and completely organic materials.
****One warning though, this bed is very heavy and putting sheets on is difficult. Also the mattress is shipped rolled from the sides in, not from the ends in. In other words the mattress is packed long and not so thin. Package length is the beds length. Getting this mattress upstairs from my front door took four people and much trouble. The shippers dumped it on my steps in the snow, the packaging the mattress is wrapped in is thin cardboard and was falling off from all the rough handling. I have had other "bed in a box" mattresses that came in a small, easy to maneuver box. Not this mattress. It's a brut. Be warned. ****

Response from Silk & Snow
Jun 24, 2021
Hi David, thank you so much for your review! With the Organic King-sized mattress, we can only roll them from the sides. I'm certain your note will be constructive for others thinking of purchasing the same size as you. We're glad that despite the issues with the set-up and delivery that you're having better quality sleeps and less pain! We wish you all the best :) - Dane
Namrata A
Apr 28, 2021
Verified Buyer
S&S Hybrid Mattress
Best sleep i've ever had!!
Response from Silk & Snow
Jun 14, 2021
We're delighted to know your sleep quality has improved so much, Namrata! We hope it only gets better from here :) All the best - Dane
Joy G
Apr 28, 2021
Verified Buyer
Storage Bed
easy to set up. Solid construction. Love it.
Response from Silk & Snow
Jun 14, 2021
Thank you so much, Joy! Happy sleeping :) - Dane
Emily C
Apr 28, 2021
Verified Buyer
Is a super soft mattress which is my preference. Really comfy, still loving it
Response from Silk & Snow
Jun 14, 2021
Glad to hear it, Emily! Happy sleeping :) - Dane
Matthew B
Apr 28, 2021
Verified Buyer
S&S Hybrid Mattress
We have had the mattress for about a month and it has been exactly as advertised. It’s a good quality mattress and we have found it quite comfortable. So I believe that deserves three stars not the requisite five companies would prefer.

We experienced no issues in adjusting to it. The edges are a little soft but that’s not really a major issue. Delivery was easy, although the box was in a rough condition, but the plastic bag around a plastic wrapped mattress was a little much. Unpacking the mattress was fairly easy, although their instructions on where to place the mattress were lacking. All it said was lengthwise, but not where on the bed. I placed it in the middle but it spring open quite fast and went all over. Luckily I moved the end tables so our lamps didn’t get knocked off, but our headboard got whacked pretty hard.
Response from Silk & Snow
Jun 14, 2021
Hi Matthew, thank you very much for your feedback! While we're glad that you are enjoying the mattress, we're always happy to get this type of information. Your experience has been brought to the Customer Experience and Product Development teams. We wish you all the best :) - Dane
George R
Apr 28, 2021
Verified Buyer
Love the hybrid mattress. Great customer service.
Response from Silk & Snow
Jun 14, 2021
We're glad that the team was able to give you a positive experience, George! We wish you nothing but the best sleeps from here on out :) - Dane
Feng L
Apr 28, 2021
Verified Buyer
S&S Mattress
comfy
Response from Silk & Snow
Jun 14, 2021
Thank you, Feng! All the best :) - Dane
Melissa L
Apr 28, 2021
Verified Buyer
Hand Knitted Weighted Blanket
This is such a cozy blanket, and solidly constructed. Would definitely recommend.
Response from Silk & Snow
Jun 14, 2021
Thank you so much, Melissa! Happy sleeping :) - Dane
Melissa L
Apr 28, 2021
Verified Buyer
This bed takes a while to break in and it also does not come as clean and well made as the photos. We have weird stitching going on in places and some of the green bias tape edging is not put on cleanly. Thankfully it's covered by our bedding. Now that this bed is broken in, we dream about it when we are away! We've become lame homebodies. I definitely think that Silk & Snow should consider putting in handles onto this mattress because it is ridiculously heavy and unwieldy to maneuver. Three stars because it's comfortable as heck, but could use some more attention to detail for the price point.
Response from Silk & Snow
Jun 24, 2021
Hi Melissa, thank you so much for your feedback! We will definitely pass along your notes to our Product Development team. Regarding the stitching, since all our mattresses are hand-sewn, there can be some minor cosmetic imperfections. Rest assured, they will not impact the performance of your mattress. We're glad to know that you are enjoying your sleep despite these problems and wish you nothing but wonderful nights of rest :) All the best - Dane
Jordan W
Apr 28, 2021
Verified Buyer
S&S Hybrid Mattress
Very comfortable
Response from Silk & Snow
Jun 14, 2021
Thank you for your review, Jordan! All the best :) - Dane
chris m
Apr 28, 2021
Verified Buyer
S&S Hybrid Mattress
great mattress, firm, sleeps warm. Well built.

Response from Silk & Snow
Jun 14, 2021
Thanks, Chris! Happy sleeping and all the best :) - Dane
MARY B
Apr 28, 2021
Verified Buyer
Upholstered Bed Frame with Headboard
Mattress is very comfortable and the head board/frame is attractive and easy to put together. The edges do seem a little soft and unsupported. I notice this because with my husband on one side and the dog between us, I often sleep close to the edge!
Response from Silk & Snow
Jun 14, 2021
Hi Mary, thank you so much for your feedback! We're glad you are enjoying the bed and wish you all wonderful nights of rest :) - Dane
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.

Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.

With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.

Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
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Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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