4.6
From 1
to 5
Reviews
21593
Recommend
10 / 10
TrustScore
9.29 / 10
sheila b
Verified Buyer
S&S Hybrid Mattress
The delivery was terrible, our order was tossed in the middle of our driveway and no one was home.Amazing it wasn't stolen. The mattress was sewn in such a way that the filling was sticking out at the seams. We were told that was because of new staff during covid.I really wanted to buy something made in Canada but if I had of known the poor quality of this mattress I would have ordered elsewhere.
Response from Silk & Snow
Apr 28, 2021
Hi Sheila,
We're very sorry to hear that you have had a negative experience with our courier and product. We understand the disappointment and frustration of seeing your package left out in the open. As this is something we never want our customers to experience, we will speak with our courier partners about this concern. As for the mattress, we apologize that the mattress came with these issues and will be passing this feedback onto our manufacturer. We appreciate you bringing this to our attention so that we can improve our product for the future and avoid these concerns. If you have any questions or concerns regarding your mattress, please reach out to our team at hello@silkandsnow.com and we will be happy to assist further. as it is important we make things right for you.
All the best,
Claire
john c
Verified Buyer
Hybrid Mattress
it was a great mattress and i have had no problems with it
Response from Silk & Snow
Apr 28, 2021
Hi John,
We're happy to hear that the mattress has worked well for you. We appreciate the feedback!
All the best,
Claire
john c
Verified Buyer
Flax Linen Fitted Sheet & Pillowcases
the sheets are great just started to use them and find them very comfortable
Response from Silk & Snow
Apr 28, 2021
Hi John,
Great news! We're excited to hear that you have had great first impressions of our sheets and we hope they keep you cozy and cool in the coming hotter months. Thank you for your feedback!
All the best,
Claire
Joanne L
Verified Buyer
S&S Hybrid Mattress
We've had the mattress for a week now, very comfortable seem to get better sleep. So far so great !!
Response from Silk & Snow
Apr 28, 2021
Hi Joanne,
Great! We're excited to see what you think over time and are happy you are enjoying your new mattress so far. Here's to many more cozy nights!
All the best,
Claire
Tara B
Verified Buyer
I am so pleased to have found a great quality organic mattress made in Canada. And so affordable relative to any others I have bought or searched for. Perfect firm support but still soft enough to be super comfortable. I love it! Thanks Silk and Snow. I am likely to purchase another in the future for my kids or a spare room.
Response from Silk & Snow
Apr 21, 2021
Hi Tara,
Thank you for your kind feedback and continued support! We're thrilled that you are loving your new mattress. Here's to many nights of comfortable sleep! :)
All the best,
Claire
Maria D
Verified Buyer
Down Alternative Duvet
.
Response from Silk & Snow
Apr 21, 2021
Hi Maria,
Thank you for the 5 stars! Stay cozy!
All the best,
Claire
Gail D
Verified Buyer
Adjustable Pillow (Retail)
I love the ability to adjust the depth of the pillow with the foam chips and the feel of the fibre outer layer. Really, really comfortable.
Response from Silk & Snow
Apr 21, 2021
Hi Gail,
Amazing! We're glad you were able to adjust the pillow to make it just right and comfortable for you. Thank you for the lovely review!
All the best,
Claire
Robin L
Verified Buyer
Adjustable Pillow (Retail)
love this pillow - lives up to the hype
Response from Silk & Snow
Apr 21, 2021
Hi Robin,
Thank you for your feedback! We're happy that our pillow meets all expectations and hype. Amazing to hear! :)
All the best,
Claire
Robin L
Verified Buyer
S&S Hybrid Mattress
Fantastic value - very happy with the price and the quality
Response from Silk & Snow
Apr 21, 2021
Hi Robin,
We're thrilled that you are enjoying your new mattress. We appreciate your kind words and supporting Canadian! Here's to many nights of comfortable sleep!
All the best,
Claire
David O
Verified Buyer
S&S Hybrid Mattress
very happy with our purchase, great experience and mattress is very comfortable
Response from Silk & Snow
Apr 21, 2021
Hi David,
Amazing news! We love hearing that you've had a positive experience with our product and brand. We hope you enjoy many more cozy and comfortable nights on your new mattress!
All the best,
Claire
Don H
Verified Buyer
S&S Hybrid Mattress
mattress great. better communication on shipping date would help improve service.
Response from Silk & Snow
Apr 21, 2021
Hi Don,
Thank you for this feedback! We are happy to hear you are loving your new mattress. As for communication on shipping, we will pass this along to our fulfillment team so that we can improve this for the future. We appreciate you letting us know and bringing it to our attention!
All the best,
Claire
Steve F
Verified Buyer
S&S Hybrid Mattress
great
Response from Silk & Snow
Apr 21, 2021
Hi Steve,
Thank you for the review! Stay cozy!
All the best,
Claire
Cassie F
Verified Buyer
S&S Hybrid Mattress
We ordered the hybrid coil / foam mattress, frame and headboard. Everything arrived quickly and was very easy to put together. I was expecting some challenges with assembly, but instructions were straightforward and the tools to put the frame together were provided as well - very helpful! The mattress is quite comfortable and I found temperature control was good too - I wasn't too hot or too cold when sleeping, which was something I had originally worried about. I would recommend this mattress. It is good value for money.
Response from Silk & Snow
Apr 21, 2021
Hi Cassie,
Great news! We really appreciate your feedback regarding our frame and mattress. We're always working to ensure our instructions are clear and concise and we're thrilled that you found this to be the case. As for the mattress, we love hearing that it is keeping you nice and cool. Especially with those upcoming warmer months approaching! Here's to many nights of cool and comfortable sleep!
All the best,
Claire
Jan H
Verified Buyer
S&S Hybrid Mattress
Made an excellent choice! No more hip pain at night.
Response from Silk & Snow
Apr 21, 2021
Hi Jan,
Hooray! No pain is always a reason to celebrate. We're happy that our mattress has provided you with some relief. Thank you for your support! Here's to many more nights of peaceful and comfortable sleep!
All the best,
Claire
Pritima N
Verified Buyer
Egyptian Cotton Duvet Cover
I love my Egyptian Cotton Duvet Cover so much! The fabric feels amazing. I’m happy with my choice. Just wish that it came in more colours. Would be nice in charcoal grey. Happy to support a Canadian company.
Response from Silk & Snow
Apr 21, 2021
Hi Pritima,
Wonderful! We are excited to hear that you are loving the duvet cover and its luxe feel. Our team is always working to expand our colour range so we've definitely noted this suggestion down for future consideration. Feel free to email us any colour requests you have any time! Thank you for your continued support!
All the best,
Claire
April B
Verified Buyer
S&S Hybrid Mattress
Generally, a very good mattress. It's very supportive, and keeps you well aligned. My only complaint is that it isn't as comfortable if you are a side-only sleeper. I did find it was a little tough on the hip and shoulder, but I bought a mattress topper and now it's perfect!
Response from Silk & Snow
Apr 21, 2021
Hi April,
Thank you for your feedback! We're glad to hear that the mattress is giving you the support you need. Memory foam can take some time to break in for side sleepers (it is much like a good leather for shoes) but we're happy you were able to find an accommodation to make this easier and comfortable! Here's to many more cozy nights!
All the best,
Claire
Connor O
Verified Buyer
S&S Hybrid Mattress
WOW! Definitely worth every penny, the Hybrid Mattress has given me some of the best sleep in years.
Response from Silk & Snow
Apr 21, 2021
Hi Connor,
This is amazing news! We're happy we could provide some quality sleep and that you are loving your new mattress. Here's to many more of those same great nights!
All the best,
Claire
Jennifer D
Verified Buyer
S&S Hybrid Mattress
It’s a good bed
Response from Silk & Snow
Apr 21, 2021
Hi Jennifer,
Thank you for your feedback! Stay cozy!
All the best,
Claire
Kyle B
Verified Buyer
Storage Bed
This is a great bed frame, especially for the price! The only negative which isn’t even a big deal is the storage space underneath the bed could be better fastened together. 5 stars for a great bed and a solid company!
Response from Silk & Snow
Apr 21, 2021
Hi Kyle,
Great news! We're thrilled you are loving your new frame. Good or bad we want to hear it and we've taken this suggestion into account and will consider this for future design changes. We appreciate you bringing this to our attention! Thank you for your continued support!
All the best,
Claire
Carrie D
Verified Buyer
Adjustable Pillow (Retail)
I was suffering from a sore neck and shoulders. I thought I needed to go to the chiropractor, but my husband thought it could be our pillows, he wasn’t sleeping well either. I’ve never thought much about the quality of my pillow. So I decided to do some research. I had no idea what I was looking for or the amount of information out there.
I wanted a Canadian made pillow, being a small business owner, I try to stick with local and Canadian made.
I have never spent any money on pillows before either. These pillows, I feel, are very well priced for the quality and make. I love that there is an option of removing the stuffing to change the bulk of the pillow and I love the fact that they can be washed.
My neck and shoulder pain is gone and my husband and I are sleeping so much better.
Thank you making making an awesome product! I am telling everyone! Oh, my kids loved the packaging, they’ve made themselves little side tables for their bean bag chairs!!
I wanted a Canadian made pillow, being a small business owner, I try to stick with local and Canadian made.
I have never spent any money on pillows before either. These pillows, I feel, are very well priced for the quality and make. I love that there is an option of removing the stuffing to change the bulk of the pillow and I love the fact that they can be washed.
My neck and shoulder pain is gone and my husband and I are sleeping so much better.
Thank you making making an awesome product! I am telling everyone! Oh, my kids loved the packaging, they’ve made themselves little side tables for their bean bag chairs!!
Response from Silk & Snow
Apr 21, 2021
Hi Carrie,
This is amazing to hear! We're so happy that the pillow has been able to provide relief and that you could customize it to your personal preference. It is always a nice bonus when the kids can use the packaging as well. We hope they're enjoying their new tables! Thank you for supporting local!
All the best,
Claire
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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