4.6
From 1
to 5
Reviews
21593
Recommend
10 / 10
TrustScore
9.29 / 10
Devan D
Verified Buyer
S&S Hybrid Mattress
Nice and comfortable!
Response from Silk & Snow
Feb 11, 2021
Hi Devan, We appreciate the feedback, thank you! Happy sleeping, Yvonne
Dan B
Verified Buyer
This mattress was too firm for us.
Angela P
Verified Buyer
Adjustable Pillow (Retail)
Best pillow I’ve had
Response from Silk & Snow
Feb 11, 2021
Hi Angela,
We're so glad you think so too :) Thanks for the feedback! All the best, Yvonne
Kimberly K
Verified Buyer
S&S Hybrid Mattress
We purchased this mattress for our cabin and we love it. It works on our adjustable bed frame great and is super comfortable.
Response from Silk & Snow
Feb 11, 2021
Hi Kimberly,
Wonderful! Thanks for taking the time to leave us a message, we really appreciate it! Happy sleeping, Yvonne
Sarah R
Verified Email
Hybrid Mattress
Order and delivery was great and even spoke to a lovely person on the phone when I was making my decision. The mattress is good and I so wanted to love it. It turns out I am not much of a fan of memory foam. If there was less of it maybe it would be ok. So, returning the mattress for that reason.
When I asked to return the mattress, I received a reply pretty quickly and sent back the pictures and pick up instructions. I am now 4 weeks waiting to find out when pick may occur and by whom. I understand it is a busy time and phone and on-line chat have been removed from the website but 4 weeks waiting for a reply is too long.
When I asked to return the mattress, I received a reply pretty quickly and sent back the pictures and pick up instructions. I am now 4 weeks waiting to find out when pick may occur and by whom. I understand it is a busy time and phone and on-line chat have been removed from the website but 4 weeks waiting for a reply is too long.
Laura P
Verified Buyer
S&S Hybrid Mattress
We had needed a new mattress for awhile but with the pandemic didn't want to go try out a bunch of them in stores, so we turned to online and were all set to buy from another company when I quickly decided to try something made in Canada. BEST DECISION EVER! It came in fairly fast and we got it set up right away with no issues. We have never slept so well or comfortable before. Highly recommend this mattress and this company!
Response from Silk & Snow
Feb 11, 2021
Hi Laura,
We're so thrilled to hear that you're enjoying your new Hybrid Mattress. Thank you for taking the time to leave us a review, and for giving us a chance! Here's to many more nights of blissful sleep. Cheers, Yvonne
Jack S
Verified Buyer
S&S Mattress - King
24 months and still loving it.
Response from Silk & Snow
Feb 01, 2021
Hi Jack,
Thank you for taking the time to write to us, we appreciate your feedback! Here’s to many more nights of happy sleep!
All the best,
Yvonne
Remi O
Verified Email
Terry Bath Towels
Holy this mattress is so comfortable.
Best sleeps in a while!
Best sleeps in a while!
Response from Silk & Snow
Feb 11, 2021
Hi Remi,
This is music to our ears :) Thank you for the review! Here's to many more nights of blissful sleep. Cheers, Yvonne
Natasha
Verified Email
Terry Bath Towels
I have almost had this mattress for two years. For the first year I LOVED it, I fell asleep in minutes, it was perfect. Like a pair of shoes you buy that don't need to be broken in(but only cost 30$ and last not even a year)
Now I prefer to go to the spare room to sleep on the springy mattress we replaced it with, it's gotten waaaaaay too soft. If you like it right away, you will eventually dislike the softness that comes later since it's memory foam. And it doesn't have any indentations.
I should've stuck with the Douglas, which was extremely firm, too firm, but probably would ended up being the right softness over time. Time to go mattress shopping again -_-
Now I prefer to go to the spare room to sleep on the springy mattress we replaced it with, it's gotten waaaaaay too soft. If you like it right away, you will eventually dislike the softness that comes later since it's memory foam. And it doesn't have any indentations.
I should've stuck with the Douglas, which was extremely firm, too firm, but probably would ended up being the right softness over time. Time to go mattress shopping again -_-
Justin R
Verified Buyer
Hand Knitted Weighted Blanket
Wife loves it! Prefers the weight spread across her body above her ankle. The weight can be a bit heavy on the ankles if you're a back sleeper. Otherwise it's perfect, looks beautiful in the bedroom and the hue complements our linens.
Response from Silk & Snow
Feb 01, 2021
Hi Justin,
Wonderful! Here’s to many more nights of happy sleep!
All the best,
Yvonne
Tita B
Verified Buyer
I do not sleep on it everyday yet but so far mattress is very comfOrtable. I like it so far. I had problems with the delivery of the flat board but not with the mattress.
Response from Silk & Snow
Feb 01, 2021
Hi Tita,
Thank you for taking the time to write to us! Here's to many more nights of happy sleep!
Cheers,
Yvonne
sydney w
Verified Email
Silk & Snow Natural Hand Knit Weighted Blanket
silk & snow's handwoven weighted blanket has completely changed the quality of my sleep and my relationship with bedtime! Every night I look forward to cozying up under my blanket. It also looks really cute on my bed! It's a win-win.
Response from Silk & Snow
Feb 11, 2021
Hi Sydney,
Amazing news on all fronts! We're so thrilled to hear that you're getting a better nights' sleep with your new weighted blanket. Thank you for taking the time to leave us a message, we really appreciate it! Cheers, Yvonne
Marie R
Verified Buyer
S&S Hybrid Mattress
Amazing comfort, great quality and craftsmanship. Well packaged and quick delivery. In the future would it be possible to send us a copy of our p.o.for our records - thanks!
Response from Silk & Snow
Apr 16, 2021
Hi Marie
I do apologize for the delay in getting back to you - did you receive the invoice you were looking for? We are very happy to hear you're loving your mattress!
Thanks,
Susan
Christina M
Verified Buyer
Hand Knitted Weighted Blanket
I was a little unsure about this blanket at first but now I love it. I have struggled with weighted blankets being too hot but this one is definitely different and allows for much needed air flow. The design is different and takes some getting used to, especially since it can get pretty stretched and moved around when you're sleeping but easily goes back to it's normal shape and you'll love it in the end. It has a strong somewhat unpleasant smell when you receive it which I think is from the dye but it goes away after a few weeks.
Response from Silk & Snow
Feb 01, 2021
Hi Christina,
Thanks for taking the time to provide your feedback, and for giving your new weighted blanket a solid chance! We're happy to hear that you're enjoying it now.
All the best,
Yvonne
Tyler
Verified Email
Hybrid Mattress
We found that after a fews months my girlfriend and my body was getting more and more sore from the mattress. We felt as if it was getting firmer over time, unfortunately we just missed the return date. However, the sheets and blanket are great!
M-J.
Verified Email
Terry Bath Towels
We've had the mattress for many months now and my husband loves it. I am not quite there yet because I still notice a faint smell. Mind you, I don't notice it until I lift the quilt and sheet to crawl into bed. It's not off-putting as it its very faint, but I am surprised it has stayed around for so long. Also, I find it a little harder than expected but I think that will change in time. My husband finds it very comfortable and it has relieved the sore back he had from our old mattress. We ordered the mattress cover as well as the pillows. Both are great. Actually, the pillows were backordered and seem to take forever to arrive. We considered cancelling them because they were months late. I'm so glad we didn't as they are probably the best pillows we've ever had! No smell, fluffy yet supportive - absolutely perfect. There is an option to remove some of the stuffing to adjust to ones personal comfort. It would be nice if there was a proper bag to put the excess stuffing in, but as it turns out, it isn't an issue because the amount of stuffing they came with works well for us. One of your competitors does provide a zippered bag for the excess which can be used as a travelling pillow. It might be something to consider for those who do want to reduce the amount of stuffing in their pillow without throwing away the excess. Regardless, I highly recommend the pillows bag or no bag.
Élise V
Verified Buyer
Couverture lestée tissée à la main
The blanket is soft and nice. The colour is lovely. It really helps me fall asleep quicker at night. I love it
Response from Silk & Snow
Feb 01, 2021
Hi Élise,
Wonderful! Here’s to many more nights of happy sleep!
All the best,
Yvonne
Cheryne H
Verified Email
Terry Bath Towels
It’s been 10 days sleeping on our king hybrid so time to review. It arrived ahead of time which was very nice. The box is extremely heavy so we had to drag it into the house. Once we got it in we pulled it out of the bag, dragged it to the bedroom and lifted onto our box springs. Be careful when taking off the first layer of plastic, the mattress will spring open. We then opened the second layer of plastic and the mattress began expanding. We were impressed with the manufacturing and how quickly it opened up.
Our first night was not good. Had trouble getting comfortable. The second night was better for my husband and continues to be so. Not so much for me. I weigh 129 and the mattress has already receded where I sleep and also on my husband’s side. I thought it would spring back up but it hasn’t. I left it completely exposed for an entire day to see if that would help it spring back but it hasn’t and as a result I am sleeping in a sunken foam and don’t feel any give or support. It feels very hard and I can’t get comfortable. My hips and back ache because they are not getting support from the so called memory foam or anything under it. I will give it a bit more time but not happy with the memory foam pillow top. One more thing there is a smell that comes off it but disappears in a few days.
I hope the company has a suggestion or a better pillow top.
Our first night was not good. Had trouble getting comfortable. The second night was better for my husband and continues to be so. Not so much for me. I weigh 129 and the mattress has already receded where I sleep and also on my husband’s side. I thought it would spring back up but it hasn’t. I left it completely exposed for an entire day to see if that would help it spring back but it hasn’t and as a result I am sleeping in a sunken foam and don’t feel any give or support. It feels very hard and I can’t get comfortable. My hips and back ache because they are not getting support from the so called memory foam or anything under it. I will give it a bit more time but not happy with the memory foam pillow top. One more thing there is a smell that comes off it but disappears in a few days.
I hope the company has a suggestion or a better pillow top.
Response from Silk & Snow
Jan 31, 2021
Hi Cheryne,
Thank you for taking the time to provide a constructive and detailed review of your experience with our mattress. We are glad that the mattress arrived sooner than you had anticipated. I know that when you placed your order, the Hybrid was on backorder and had a 2-week delay before shipping due to raw material shortage. As you know, our mattresses are produced locally, and our manufacturer and Team have been working hard to minimize any delay. While some customers fall in love with their new bed right away, we have seen that it sometimes takes a little longer for others to get used it. There are several reasons for this, perhaps they are used to their old mattress and need time for their body to adjust to the new surface. As the mattress gets to know you and as you get to know the mattress, the feel slightly changes overtime. However, what you are describing does not sound entirely normal and we would be happy to investigate and have a closer look to understand where the issue lays. Although the foam should soften over time, there shouldn’t be any issue with the foam sinking in, especially so early on. We appreciate you being willing to give the mattress a longer try but rest assured, if you are not happy with it, your 100 Night Trial is still in full effect. Our Hybrid mattress has one of the densest foam available in the market as we use a thick layer of 4 lb memory foam which provides the plushness necessary to make it a true Hybrid. We will email you shortly to further discuss and share some suggestions to improve your sleep experience.
Joanne W
Verified Buyer
Flax Linen Fitted Sheet & Pillowcases
I purchased sheets for my girls for Christmas & linen for myself. They like their sheets & said they are comfy & easy care. We do like out linen sheets however they do wrinkle so I find it necessary to iron just the top edge that comes over my duvet as well as the edge of the pillow case, if I do not give a light press while damp, they roll up & look messy. So other that that the linen sheets feel nice, are light but warm.
I will eventually try the 500 Egyptian sheets for myself since they are less maintenance.
I will eventually try the 500 Egyptian sheets for myself since they are less maintenance.
Response from Silk & Snow
Feb 01, 2021
Hi Joanne,
Thank you for taking the time to write to us, we appreciate your feedback! Linen is a more relaxed fibre and will have that look more often that not, however a few tips that might help to minimize the wrinkles: - Washing & drying at a low temperature - Untangling and shaking out the wrinkles after washing, before putting the sheets into the dryer - Reducing the load in the washer/dryer - Removing the sheets promptly after washing, and setting the bed immediately after drying. I hope these tips help!
All the best,
Yvonne
Zachary K
Verified Buyer
Hand Knitted Weighted Blanket
Comfy!
Response from Silk & Snow
Feb 01, 2021
Hi Zachary,
Wonderful! We're glad to hear that you're enjoying your new weighted blanket.
All the best,
Yvonne
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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