Although I decided this mattress wasn’t right for me, this company was as good as their word and arranged for the mattress to go to a local charity, refunded my money and were pleasant about it. Although I should add that this process takes a bit of time. I recommend people, especially seniors, consider carefully before buying a mattress on line. This looks like an easy way to replace an older mattress. However because it comes in a box doesn’t mean it is lightweight. I’m sure this is why so many reviewer report the outer box being damaged. The delivery man had trouble just lugging mine up the 4 steps to my door. You need a robust helper or two to set it up because as soon as the plastic comes off it becomes pretty unwieldy. As for the mattress itself, I found it hot, particularly with the mattress cover I purchased with it (and which I returned immediately) and, although it seemed firm I felt I was crawling out of a hole to turn over. I did not find the edges as stable as I expected either. I was able to find a mattress of similar style in a local store that does not present these problems. Less expensive, too. It appears a mattress is very much a matter of personal judgment and if you are at all fussy you perhaps shouldn’t purchase on line. The pillow with the adjustable level of stuffing is amazing though.

It’s really comfortable

I am so pleased with my purchase of a full size S&S hybrid! I was searching for a firm but still pressure-relieving mattress and this has met all of my expectations. Honestly, my expectations of blind-buying a mattress on the internet are were exceeded! The mattress is supportive while not aggravating old injuries, sore joints and bursitis, etc. The firmness and foam quality are a good fit for my build (tall-ish, 175-200 lbs) and sleep spot (all of the above). I’ve been sleeping on it for some weeks now and it has softened some overall but not in any particular spot. I’m usually a hot sleeper and have had no issues yet, even with a waterproof cover. Edge support has been adequate for those mornings the cat decides to sleep in the exact middle and I wake up clinging to the edge. The only thing that could make the mattress better is handles for rotating it, but in a twin or full size it still seems pretty manageable.

Customer service was phenomenal—many thanks to Joanna, Tiana, and others who helped me make my decision via chat and email. When I ordered, the mattress was backordered, but it ended up shipping a couple of days sooner than I expected and arrived in decent condition. The box lasted just long enough for me to pull it upstairs. The welcome kit and cutter tool are thoughtful additions! The mattress stayed rolled up for a couple of weeks until my bed frame arrived. It regained its shape quickly. The offgassing smell wasn’t terrible, as someone with sensitivities and allergies, and it dissipated quickly—it was a bit like getting something from IKEA.

All in all I have had a great experience. Thanks!

Absolutely love my blanket!!!!!

Very firm but will be cool in the summer

Unfortunately I had to return the mattress. With several disc protrusions, it wasn't comfortable for me. Service was good in delivery, and return and the in house customer care contact, Rebecca was great. Thanks Silk & Snow!

My siblings and I bought this blanket for my mum for Christmas, and she loves it! She sleeps with it every night, and raved about it so much that I bought one for myself. It's amazing! I'd love to buy one for every member of my family. So cozy, comfortable, and cool (which is really important for me, as I overheat easily).

Thank you!!

Good mattess. Was hoping it would be a bit firmer, and the firmness would hold up more in the first 60 days. But I would recommend this mattress to others. Time will tell more..

Love it! From the first night I was in heaven!

This mattress is just soft enough and just firm enough. It’s perfect for me and I’ve had many good sleeps since I got it. Easy delivery and set up. Totally recommend this.

Confort exceptionnel! Mon conjoint aime un matelas ferme, moi j’ai un matelas souple , tous les deux sommes 100% satisfait par ce matelas.

I was very happy to find this mattress because sleeping on a one-off gassing bed is important to me. I would give it 5 stars as it is good value for money (the quality is what would be expected from inexpensive mattress) but I needed to buy a softer topper because the mattress was too hard to be comfortable for me. I wish they made a softer version.

Excellent bed. Resolved huge issues with pain in the shoulder and hip to a very large degree. Has a solid feel that does not produce pressure points and yet is firm.

Very comfortable, friendly customer service, fast shipping and delivery, great price. Would definitely recommend this mattress to others

Firm Mattress but feel comfortable

We love this mattress and have no complaints! Never give a 5/5 and it did have a number of days of off-gassing but wow, do we sleep a LOT better on this beauty! Our old mattress was terrible and we didn’t realize how bad until how we’re now having such restful sleeps on our new mattress. Great support and we’re even reading more in bed now! Now if we could only do something about my husband’s snoring...

Oh my goodness, how did I endure 10 months of quarantine without this thing? Instant relaxation and looks pretty great at the end of my bed, too!

Love it!

This was a Christmas gift for my daughter who LOVES it!!
Keirstyn is bipolar and also has anxiety and finds her new ‘security’ blanket so comforting.

She is a mental health advocate, works with CHMA (Canadian Mental Health) as a facilitator in the Calgary area Junior and Senior High Schools. With her strong voice, she has a following of over 6500 Warriors on her “Dancing with Darkness” Instagram account ... ✨ Perhaps there’s some opportunity for you to collaborate!

On Christmas morning as soon as Keirstyn opened her gift (and every day since!) Keirstyns support dog, Miss Harley Queen has also been sharing her blanket!! We have the photos, she was absolutely enthralled with it!
As a loving Mama Bear, I was wondering whether Silk & Snow would consider making Miss Harley a “comfort blanket” of her own!

My sons girlfriend has since purchased a blanket from you as well as a mattress! We are going to purchase a mattress for my son now!

We are thrilled that through her research, Keirstyn ended upon “Silk & Snow” (for her blanket choice) as you’re changing our lives, for that ... I am grateful and truly THANK YOU! ✨

excellent service