Silk & Snow https://www.silkandsnow.com/ Retail
4.6 From 1 to 5
Overall Ratings
5 Stars
16245
4 Stars
3164
3 Stars
1484
2 Stars
329
1 Star
343
Reviews 21593
Recommend 10 / 10
TrustScore 9.29 / 10
Rob &
Dec 17, 2020
Verified Email
Hybrid Mattress
After years of sleeping on a supposedly-high-quality mattress, where the side support just disappeared, and I woke up in back-screaming agony every morning, we bit the bullet on a S&S Hybrid, King Size. I was skeptical, I will admit.

First morning after, Michelle felt great, no pain. I was still hobbling like I'd just had major spinal surgery.
Second morning after, Michelle still felt great, no pain. I was still hobbling like I'd been kicked in the spine by an angry mule.
Third morning after, Michelle still felt great, no pain. I was merely hobbling like an 90 yr old with two knee and hip replacements. So, a little better.
Fourth morning after. The heavens parted, the heavenly light streamed down, angels and choirs sang...I woke up with no back pain.

This is now the 8th morning after. Four days in a row waking up with no back or body pain, after 5+ years of torture.

The best early Christmas gift anyone has ever given me. My quality of sleep has improved, my persistent, debilitating migraines have lessened, and most of all, I start my day feeling refreshed instead of dreading rolling over or trying to stand up upon waking.

Only complaint: the sidewall/edge support *could* be a *little* bit stronger/firmer, if it were possible to build it that way without compromising comfort.
Response from Silk & Snow
Dec 24, 2020
Hi Rob, We're glad the heavens parted, the angels sang and decided to bless you with a pain-free sleep. It was a pleasure reading your very entertaining feedback on our mattress. We'll gladly accept your feedback on the edge support, and pass it along to our product development team. Enjoy your new found vitality - gone are the days of feeling like a 90 year old with knee and hip replacements! - Brendan
Bob
Dec 14, 2020
Verified Email
Hybrid Mattress
We ordered the King mattress and frame along with a full mattress and frame.

The king has taken a while to work in (it's been almost three weeks) but is getting progressively more comfortable. I would suggest that everyone be prepared for this when they order. That said, as it is worn in (worn is likely too strong a word) it is amazing. The side sleep is very comfortable and I am also finding sleeping on my back or front just as comfortable. Side note, I would also suggest the pillows from Silk & Snow.

Now for the bad news. I ordered the full mattress and frame almost a month ago. I have received the frame and no mattress. I have contacted Silk & Snow and have no response. The FedEx order got cancelled, the UPS order was recently voided. I have not heard a single comment from Silk & Snow despite calling, emailing and using the chat on the website. This is the opposite of the experience above. My warning therefore to everyone is be cognizant of when you order that the dates are likely at the whims of the shipping companies/mattresses being made to order.
James Y
Dec 14, 2020
Verified Buyer
Down Duvet
Great duvet, we've only had it two months and have found it very comfortable!
Response from Silk & Snow
Dec 14, 2020
Wonderful to hear, James! Thank you for the review, we appreciate it! Happy sleeping, Yvonne
Debbie D
Dec 14, 2020
Verified Buyer
Silk & Snow Natural Hand Knit Weighted Blanket
I bought a weighted blanket for my daughter for her birthday. Rebecca went above and beyond to try and get me a blanket in time for the special day. She was going to have it delivered from the warehouse to the Toronto office and I would pick it up there the next day. When I got home that night one of the owners was actually dropping the blanket off at my house. I couldn’t believe it. Rebecca called me the next morning to followup. Talk about customer service. I am so impressed with the customer service and the quality of this product that I tell everyone my what happened. I certainly would buy another weighted blanket from Silk and Snow.
Response from Silk & Snow
Dec 14, 2020
Hi Debbie, Thank you for the kind words! We certainly do try to do what we can to have orders expedited when necessary and we're so glad that it all worked out. Thank you for taking the time to leave us a review and for spreading the word about S&S! All the best, Yvonne
Dustin M
Dec 12, 2020
Verified Email
Terry Bath Towels
I love my mattress (S&S original queen) and their customer service team. So easy to work with, always very professional and prompt responses - thanks especially to Tanya, Joanna, and Claire, you guys are awesome. So glad I chose Silk and Snow, and I would not hesitate to recommend them to any friends or family.
Response from Silk & Snow
Dec 13, 2020
Hi Dustin Great news! Thank you for taking the time to write a review for us, I will make sure to pass along your kind words to Tanya, Joanna and Claire :) All the best, Susan
Quoc D
Dec 12, 2020
Verified Buyer
S&S Hybrid Mattress
My old mattress was a really firm one and I got used to it. I was skeptical to get a soft mattress without trying it. I read the reviews, took a risk and got the S&S Hybrid...Turn out to be my best purchase! I really love the bed, I barely feel my partner moving in the bed. Ordering and shipping were easy. Good customers services. I love that it's a canadian company. I already recommended it to my friends!
Response from Silk & Snow
Dec 13, 2020
Hi Excellent news! We are thrilled to hear that you're enjoying your Hybrid mattress and getting a good night's sleep. Thank you for taking the time to write a review, we appreciate your feedback. Here's to many more restful nights! All the best, Susan
Davin P
Dec 11, 2020
Verified Buyer
Very nice.. Firm but not too firm. This bed feels different then a traditional mattress for sure. It sort of cradles you without any pressure points. I like it. I still am getting used to how low the bed is however. I liked how high my old bed sat, and it feels strange sleeping so low to the ground but this is a minor complaint. For the price it is a great bed but considering a "mattress topper" to add a bit of lux. It is very minimalist.
Response from Silk & Snow
Dec 13, 2020
Hi Davin Happy to hear you're sleeping well, despite still getting used to the mattress. All the best Susan
Tasha A
Dec 10, 2020
Verified Buyer
Silk & Snow Natural Hand Knit Weighted Blanket
Beyond happy with this purchase it looks beautiful draped on the couch or on the bed and of course it the perfect weight for when I need it .
Response from Silk & Snow
Dec 13, 2020
Hi Tasha Best news! Thanks for taking the time to let us know. All the best Susan
Linda M
Dec 10, 2020
Verified Buyer
We purchased one of each style, regular and hybrid. The first bed arrived with box opened but the bed was well wrapped and not damaged in any way. We will know more after one month of use as to how the mattresses hold up, or perform. We are satisfied at this time.
The only problem I found with the regular mattress was the 'off gassing ' of the foam. I let it air out for a week before setting it up. It seems ok now.
Response from Silk & Snow
Dec 13, 2020
Hi Linda Thank you for taking the time to send us a review, we appreciate your feedback. Please do keep us posted on how you're enjoying the mattress. What you’re smelling is very typical when you buy a new mattress. I wanted to assure you that all of our foams are CertiPUR certified, which means that they are tested by a third party to ensure that they are safe in terms of chemical emissions. I'm glad to hear that the smell dissipated after a week and not bothering you anymore. All the best Susan
Jonathan G
Dec 10, 2020
Verified Buyer
S&S Hybrid Mattress
I find the mattress conforms to much to your body leaving a hole. Not that it’s tool soft I just find I feel like rolling out of a hole side sleeper
Liva V
Dec 10, 2020
Verified Buyer
S&S Hybrid Mattress
Kept forgetting to submit a review, was busy sleeping on my new comfy mattress
Response from Silk & Snow
Dec 13, 2020
Love it! Your review made our day :)
Janice H
Dec 09, 2020
Verified Buyer
Silk Pillowcase
Love them. Good quality. Wash well.
Response from Silk & Snow
Dec 09, 2020
Thanks for the review, Janice! Happy sleeping, Yvonne
Janice H
Dec 09, 2020
Verified Buyer
S&S Hybrid Mattress
We are still waiting for a replacement piece for the bottom of the bed frame which arrived damaged
Response from Silk & Snow
Dec 13, 2020
Hi Janice We are so sorry to hear that a piece of your bed frame arrived damaged. We hope that when the replacement part arrives you are happier with your purchase. All the best Susan
Justin R
Dec 09, 2020
Verified Buyer
S&S Mattress
Amazing mattresses - so good I bought two! At first I thought it was too firm, but it's really helped with my back pain and I sleep much better than on my old mattress. Had a few issues with Support and a mixed up order but everything was corrected in the end. Don't hesitate to try these mattresses you won't regret it!
Response from Silk & Snow
Dec 09, 2020
Hi Justin, Hurrah! We're so pleased to hear you're getting a better night's sleep with your new mattress. We really appreciate you taking the time to leave us a review and for your patience in getting the mix up sorted out. All the best, Yvonne
Cheryl m
Dec 08, 2020
Verified Buyer
Flax Linen Flat Sheet
Nice sheet set.
Response from Silk & Snow
Dec 09, 2020
Thanks for the review, Cheryl! Happy sleeping, Yvonne
Jocelyn C
Dec 08, 2020
Verified Buyer
S&S Hybrid Mattress
We are really enjoying our mattress so far. We’ve had for over a month. Nice and cool as well.
Response from Silk & Snow
Dec 09, 2020
Hi Jocelyn, Wonderful to hear that you're enjoying your new hybrid mattress. Thank you for taking the time to leave us a review! Cheers, Yvonne
KENNETH HUI
Dec 08, 2020
Verified Buyer
S&S Hybrid Mattress
Hybrid mattress is good and supportive, satisfied with purchase. However, there was a bed frame slat issue that took a while to get resolved. Overall good products from silk and snow.
Response from Silk & Snow
Dec 08, 2020
Hi Kenneth, Thank you for your review! We're so pleased to hear that you're enjoying your new hybrid mattress. I'll definitely have someone look into your bed frame issue as soon as possible. All the best, Yvonne
Kristy S
Dec 08, 2020
Verified Buyer
So comfy. We love it. A lot less Back pain then our previous mattress.
Response from Silk & Snow
Dec 08, 2020
Hi Kristy, Wonderful to hear you're enjoying your new mattress and that it's helped solve your back pain! Thanks for taking the time to leave us a review, we appreciate it! Cheers, Yvonne
Lorraine K
Dec 08, 2020
Verified Buyer
Silk Pillowcase
purchased as a holiday gift
Response from Silk & Snow
Dec 08, 2020
Hi Lorraine, We hope your giftee loves the pillowcase as much as we do :) All the best, Yvonne
wanda l
Dec 07, 2020
Verified Buyer
S&S Mattress
We have our new Silk and Snow mattress for 4 weeks now and are very happy with it. We find we do not toss and turn as much, it just seems like it is a softer sleep even though the mattress is firm.
Also, I had a couple questions prior to getting our mattress and the customer service was Excellent!
Glad we bought a Silk and Snow
Response from Silk & Snow
Dec 08, 2020
Hi Wanda, We're so pleased you're getting a better nights' sleep with your new mattress. Thank you for taking the time to leave us a message, we really appreciate it! I'll pass on your kudos to the customer service team! Cheers, Yvonne
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.

Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.

With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.

Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
Facebook
RaveCapture Commitment
RaveCapture transforms how businesses collect and showcase customer experiences. We take authenticity seriously and only allow 100% verified buyer reviews and UGC.
Guarantee
  1. RaveCapture Companies Are Held Accountable
  2. All Reviews Are Verified Customers
  3. Negative Reviews Can Never Be Deleted
With RaveCapture, you’re not just managing a reputation — you’re sharing the voice of your raving fans.
RaveCapture loader