4.6
From 1
to 5
Reviews
21593
Recommend
10 / 10
TrustScore
9.29 / 10
Chay C
Verified Buyer
Storage Bed
Louise from the company worked hard to get this to us on time ans it came on the day we requested in great shape. We love our bed!
Response from Silk & Snow
Dec 07, 2020
Hi Chay,
Louisa is certainly a superstar, I'll pass on your kudos! Great to hear that you're enjoying your new bed. Thanks for taking the time to leave us a review!
All the best,
Yvonne
Joan Q
Verified Buyer
I love it!! Very comfortable. Everyone in my family that lays on it has a nap lol
Response from Silk & Snow
Dec 07, 2020
Hi Joan,
Mission accomplished :) Great to hear that the new mattress is a hit with the whole family!
Thanks for taking the time to leave us a review.
All the best,
Yvonne
Stephanie G
Verified Buyer
Flax Linen Fitted Sheet & Pillowcases
The linen sheets are good but not great. They are much rougher than I was expecting. I hope they will soften up over time.
Response from Silk & Snow
Dec 23, 2020
Hi Stephanie, thank you for taking the time to write to us. I'm sorry they are rougher than you were expecting, linen sheets are by custom rougher than your typical cotton or silk sheets. That is the characteristics for this fabric and it will soften only a bit over time. You do have a 100-days return trial on this if you wish to have refund or exchange for softer sheets.
Take care,
Rébecca
Kelsey S
Verified Buyer
Silk Pillowcase
So comfortable and great for my tangly hair!
Response from Silk & Snow
Dec 07, 2020
Wonderful news! Thanks for the review, Kelsey.
Happy sleeping,
Yvonne
Lisa Howard
Verified Buyer
UPDATE:The return process has been horrible. It has now been nearly two months since we first contacted them for a return. They told us it would be a couple weeks and we still have this piece of foam sitting in our house. If your pick up is delayed, at least issue the refund. They are also extremely delayed in returning emails and there's no way to get through by phone (it says their call volume is high and then hangs up). Not worth this hassle!
............
I really wanted to like this mattress, but it was just too uncomfortable for us. My husband was waking up with a sore back and it was way too hard for me. I personally know others that love this mattress, so it must be individual preference.
............
I really wanted to like this mattress, but it was just too uncomfortable for us. My husband was waking up with a sore back and it was way too hard for me. I personally know others that love this mattress, so it must be individual preference.
Response from Silk & Snow
Nov 13, 2020
Hi Lisa,
Thank you for your honest feedback and for giving the mattress a fair try. We understand that it can be a little frustrating to want to like a product but it's just not working out. This is exactly why we have our 100 Night Trial in place. I see that you have reached out to us already in regards to initiating a return and we will get back to you shortly to get the process going. It is indeed a question of personal preference at the end of the day and we absolutely respect that one mattress type cannot accommodate all sleepers. We do certainly hope that you will find a mattress that will better meet your needs!
Best,
Louisa
Pierre J
Verified Buyer
Matelas S&S Hybride
Un excellent matelas, j'ai un probleme de nerf ciatique qui m'enpechait de dormir. Plus maintenant, je m'endors a tout coup en moins de 5 minutes quand je me couche.
Nous avons passé un ete chaque et humide et toujours un lit frais.
Nous avons passé un ete chaque et humide et toujours un lit frais.
Alisha G
Verified Buyer
Egyptian Cotton Sheet Set
I was in love with these sheets when I first purchased but unfortunately they’ve already begun to pill. I’ve had them for about 2 months.
Response from Silk & Snow
Dec 23, 2020
Hi Alisha, thank you for taking the time to write to us as we appreciate all feedback. I'm very sorry that this is happening already, we would be happy to offer some help. I verified our records and noted that my colleague messaged you on this. Please reach out to us if you are still experiencing some problems on this and I would be happy to help you!
Take care,
Rébecca
Merle
Verified Email
Hybrid Mattress
Would like to give it a positive review, but having ordered it almost a week ago I finally received the email to schedule the delivery for next Tuesday - a full week and a half after ordering it. I understand it's around black Friday, but when ordering it I took the estimated 2-3 business day delivery time in Ontario into consideration. I may have ordered somewhere else if I'd known it would take this long. I'm still looking forward to it, but am disappointed in the inaccurate estimate.
Response from Silk & Snow
Dec 23, 2020
Hi Merle, thank you for taking the time to write this to us. We appreciate the honest feedback, we do apologize this was inconvenient to you. Unfortunately we have done the best we could to keep on top of the shipment delays and have updated all of these shortly after the start of December. I understand this does not change your experience, though please know we truly did the best for your delivery. I see you have had the mattress for over 2 weeks now, I do hope you are enjoying it and it is alleviating the circumstances.
Take care,
Rébecca
Chris R
Verified Buyer
Flax Linen Fitted Sheet & Pillowcases
It was suggested to me to try linen bedding and I am 100% sold. It was a great decision. I am passing it on now.
Response from Silk & Snow
Dec 04, 2020
Hi Chris,
Welcome to team linen! Great to hear you're enjoying your new sheet set. Thanks for the review!
All the best,
Yvonne
David W
Verified Buyer
S&S Hybrid Mattress
After a month of "sleeps" the mattress is doing very well. I'm certainly happy with my purchase. No buyers remorse whatsoever.
Response from Silk & Snow
Dec 04, 2020
Hi David,
We're so glad to hear you have no regrets with your new hybrid mattress! Thanks for the review!
Happy sleeping,
Yvonne
Fiona G
Verified Buyer
Hand Knitted Weighted Blanket
I absolutely LOVE this!!! The best sleep I've ever had.
Response from Silk & Snow
Dec 04, 2020
Hi Fiona,
Hurrah! We're so thrilled to hear that you're enjoying your new weighted blanket. Here's to many more nights of happy sleep!
All the best,
Yvonne
Courtney S
Verified Buyer
Hand Knitted Weighted Blanket
The BEST weighted blanket! Because there are no beads that shift and move, the weight is perfectly evenly distributed. So cozy, so beautiful!
Response from Silk & Snow
Dec 04, 2020
Hi Courtney,
Thank you for the kind words! We're so pleased to hear you're enjoying your new weighted blanket.
Happy snuggling,
Yvonne
Giancarlo C
Verified Buyer
S&S Hybrid Mattress
Great mattress. Great comfort for someone at 230lbs, who enjoys a relatively firm bed (feels medium firm). Runs a little hot with or without a mattress cover but if you’re like me and set your place to 18-19C (64-66F) at night, you’ll be fine with a good choice of sheets/covers (where a lot of people seem to cheap out). It could do without the pillow top but that’s a personal preference. You really can’t ask for a better king size mattress at this price point.
Response from Silk & Snow
Dec 03, 2020
Hi Giancarlo,
Thank you for your honest review, we really appreciate it! Great to hear you're enjoying your new hybrid mattress!
All the best,
Yvonne
Dominick M
Verified Buyer
S&S Mattress
Great bed. Zero unboxing smell. The customer service was very pleasant to interact with .
Response from Silk & Snow
Dec 03, 2020
Hi Dominick,
Thanks for taking the time to leave us a review! I'll pass on your kudos to our customer service team.
Happy sleeping,
Yvonne
Tiffany
Verified Email
Terry Bath Towels
We chose the Organic King S & S for our new home and we are absolutely in love with this mattress! Wonderful customer service, quick delivery, but the bed is the star of this show. Sleeping on this mattress feels like physical therapy. Firm, supportive and comfortable; we are sleeping deeply. So happy we did the research and landed on S & S!
Response from Silk & Snow
Dec 13, 2020
Hi Tiffany
This is the best news! We are so happy you're loving your new mattress. Here's to many more nights of restful sleep!
Susan
Jeanne G
Verified Buyer
Matelas S&S Hybride
We love it! Really confortable!
Response from Silk & Snow
Dec 04, 2020
Hi Jeanne,
Wonderful! Great to hear you're enjoying your new hybrid mattress!
Cheers,
Yvonne
Mariah F
Verified Email
Flax Linen Duvet Cover
I was so excited to purchase these linen sheets to accompany my new mattress from Silk and Snow. However, when I put the fitted sheet on my mattress, it was clearly way too big. It did take a few tries to get a response from the customer care team, but once I had someone on the phone they set me up with a quick and easy exchange. The sheets themselves are beautiful and feel great.
Response from Silk & Snow
Dec 01, 2020
Hi Mariah! I am sorry to hear that your initial experience with our team went poorly. It was lovely speaking with you on the phone and I hope our conversation and the following actions has helped clear up all the issues you had with the sheets. While we would have preferred that we resolved this for you sooner, we are working hard to correct this now. The exchange order has been successfully placed and if you need anything else, please reach out to me! - Claire
Bobbie Salthouse
Verified Buyer
Hand Knitted Weighted Blanket
I love my Silk & Snow weighted blanket and am pleased with its excellent quality! I did a lot of research and decided this style was the best. It’s knitted, so even though it feels nice and heavy I don’t get too hot. Also, I wanted a natural fabric and not something containing glass beads that might fall out all over the place. And Silk and Snow’s price was better than other similar products.
Response from Silk & Snow
Dec 01, 2020
Hi Bobbie,
We're so thrilled that you're enjoying your new weighted blanket! Everything that you mentioned is exactly what we were hoping to deliver when we sought out to provide a better weighted blanket. Thank you for taking the time to leave us a review, we really appreciate it!
Cheers,
Yvonne
Tracy D
Verified Buyer
Hand Knitted Weighted Blanket
Love it!
Response from Silk & Snow
Dec 01, 2020
Hurrah! Thank you for your review, Tracy! All the best, Yvonne
Alexander S
Verified Buyer
S&S Hybrid Mattress
I've had my Silk and Snow mattress for about 30 nights, and really love it. I was pretty sure I was a side sleeper - although would usually end up with one leg out, knee bent at 90. Now I sleep fully on my side with adequate support that my body doesn't feel like it's falling over. It's so nice to sleep in this bed, which I find neither cool or hot, but just kind of a medium base temperature.
Response from Silk & Snow
Dec 01, 2020
Hi Alexander,
That's so wonderful to hear that you're enjoying your new hybrid mattress! Thank you for taking the time to leave us a review, we really appreciate it!
Cheers,
Yvonne
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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