938
Reviews
Reviews
938
Recommend
9 / 10
TrustScore
9.49 / 10
Graham
Verified Buyer
Excellent Service
Still the same values now towards customer service as when I first used them many years ago .
Still the same values now towards customer service as when I first used them many years ago .
James
Verified Buyer
Silmid i will use again, good website, ordering was easy, very helpful and fast delivery!
Silmid i will use again, good website, ordering was easy, very helpful and fast delivery!
Silmid i will use again, good website, ordering was easy, very helpful and fast delivery!
Margaret
Verified Buyer
superb service
I ordered goods at 9.30am, by 10.00am I had received an acknowledgement saying that the goods had been despatched today, service doesn't get any better that that!
I ordered goods at 9.30am, by 10.00am I had received an acknowledgement saying that the goods had been despatched today, service doesn't get any better that that!
Jeremy
Verified Buyer
not happy initially, but very happy soon after
The order delivered on time, earlier today - can't complain there. I opened the box and the packaging was great, lots of polystyrene chips, all good so far......However, I took the boxes of Lotoxane out from the polystyrene and both were wet and smelling of Lotoxane. 3 loose bottle tops in one box and 4 in the other - one of which was only 1/2 ******* on - and probably 1/4 of a bottle spilt. All the other "loose" bottles have lower levels that the bottles with secure tops, but not by much. Giving you 2* because of this - not happy.
Sil-Mid contacted me within 45 minutes of my posting this comment above. Very rapid response from Sales Director to resolve my problem - Excellent 5* service for the resolution. Thank you
The order delivered on time, earlier today - can't complain there. I opened the box and the packaging was great, lots of polystyrene chips, all good so far......However, I took the boxes of Lotoxane out from the polystyrene and both were wet and smelling of Lotoxane. 3 loose bottle tops in one box and 4 in the other - one of which was only 1/2 ******* on - and probably 1/4 of a bottle spilt. All the other "loose" bottles have lower levels that the bottles with secure tops, but not by much. Giving you 2* because of this - not happy.
Sil-Mid contacted me within 45 minutes of my posting this comment above. Very rapid response from Sales Director to resolve my problem - Excellent 5* service for the resolution. Thank you
Response from Sil-Mid Limited
Sep 22, 2014
I have spoken with Jeremy about this issue and agreed a solution which he is satisfied with, we will also review our processes when supplying this particular product.
Piper
Verified Buyer
Many thanks for the excellent service
My online order arrived promptly and was extremely well packed.
Many thanks for the service
My online order arrived promptly and was extremely well packed.
Many thanks for the service
A Happy Customer ...
Verified Buyer
Excellent service ...
What an efficient company! Easy to order on-line. The order arrived promptly - and was exceptionally well packed.
Well done to all concerned at Sil-Mid.
What an efficient company! Easy to order on-line. The order arrived promptly - and was exceptionally well packed.
Well done to all concerned at Sil-Mid.
Zarah
Verified Buyer
Sil-mid
Reply for a quote us given within one day.
Stock is 70% cheaper than competiters.
Stock delivered within 3 days.
Reply for a quote us given within one day.
Stock is 70% cheaper than competiters.
Stock delivered within 3 days.
Jerry
Verified Buyer
FIRST CONTACT !!!
Excellent service and great price.
Excellent service and great price.
Lisa
Verified Buyer
Very efficient company.
Service received was second to none. Dealt with Dave Burgess who I found very helpful.
Service received was second to none. Dealt with Dave Burgess who I found very helpful.
Kirsty
Verified Buyer
Great service
Very helpful when I needed to order over the phone rather than online and our goods came 2 weeks ahead of the stated lead time. I am a happy customer.
Very helpful when I needed to order over the phone rather than online and our goods came 2 weeks ahead of the stated lead time. I am a happy customer.
Kristina
Verified Buyer
Great support
Many thanks to Maria for all her great support with our orders.
Many thanks to Maria for all her great support with our orders.
Diane
Verified Buyer
Fantastic service - even when you ask the impossible!
Our company has placed many orders with Silmid in the last few months and we have always received outstanding customer service. We have been kept informed and the staff have always tried their very best to get orders to us in tight deadlines. Any problems are solved within the day.
Definitely recommend.
Our company has placed many orders with Silmid in the last few months and we have always received outstanding customer service. We have been kept informed and the staff have always tried their very best to get orders to us in tight deadlines. Any problems are solved within the day.
Definitely recommend.
Manuel Arias
Verified Buyer
Extremely fast service! Even with standard delivery I had my product the next day.
The service was really beyond the expected. Very fast and smooth, I got my products in less than 24 hrs, what is amazing.
The package is perfect and the prices are competitive. This is for sure, one of the best places tu buy this sort of products!
The service was really beyond the expected. Very fast and smooth, I got my products in less than 24 hrs, what is amazing.
The package is perfect and the prices are competitive. This is for sure, one of the best places tu buy this sort of products!
Kerry
Verified Buyer
Easy ordering - no fuss.
I have found Silmid to be competitively priced, they possess good product range availability and the website is easy to use and order from.
I have found Silmid to be competitively priced, they possess good product range availability and the website is easy to use and order from.
Dave
Verified Buyer
They do exactly what is it says on the tin.
I was looking for a relatively obscure product, hidden away deep with the ****** of an engineerig drawing. Locked away behind a mysterious code known only to a secret few, which had long since been lost in the mists of time.
Long I searched the mighty Google, until finally in almost abject desolation, it gave me after much searching an alternative to the ancient and mysterious code. I tracked down a mysterious tribe of merchants called the Silmids, hidden amongst the interweb and said, "Behold can you supply me with Everlube 9002?"
To which a reply came to me carried by the mystic winds, "Yes, but it's got a 59 day lead time!" I wandered off chuckling to myself, "lovely jubbly, and thank you very much."
I was looking for a relatively obscure product, hidden away deep with the ****** of an engineerig drawing. Locked away behind a mysterious code known only to a secret few, which had long since been lost in the mists of time.
Long I searched the mighty Google, until finally in almost abject desolation, it gave me after much searching an alternative to the ancient and mysterious code. I tracked down a mysterious tribe of merchants called the Silmids, hidden amongst the interweb and said, "Behold can you supply me with Everlube 9002?"
To which a reply came to me carried by the mystic winds, "Yes, but it's got a 59 day lead time!" I wandered off chuckling to myself, "lovely jubbly, and thank you very much."
Samiul
Verified Buyer
Awesome service!! Current delivery!!
Very helpful staff.. got connected quick and resolved in a minute. Great!! Very happy.
Very helpful staff.. got connected quick and resolved in a minute. Great!! Very happy.
Chris Hawthorne
Verified Buyer
Best of the best
I tell you, I ordered the spray, 5 mins later I had a mail telling me it had been despatched! Arrived the very next day, no worries and no fuss - and that was their standard delivery rate...
Super impressed!
I tell you, I ordered the spray, 5 mins later I had a mail telling me it had been despatched! Arrived the very next day, no worries and no fuss - and that was their standard delivery rate...
Super impressed!
Anne
Verified Buyer
Friendly company
A good friendly company, speedy replies with a quick turnaround. Staff are very polite and courteous.
A good friendly company, speedy replies with a quick turnaround. Staff are very polite and courteous.
Bill Cowe
Verified Buyer
Quick responses to e-mail questions.
Very helpful & fast service.
Very helpful & fast service.
Vitrochem Technology Pte Ltd
Verified Buyer
Good Ah!
Easy to navigate and ordering friendly. Good source for material requistion for uncommon parts that are not easily available in South East Asia region.
Easy to navigate and ordering friendly. Good source for material requistion for uncommon parts that are not easily available in South East Asia region.
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