Hi Tina Thank you for taking the time to leave your feedback—we’re really sorry to hear that Feature Length by Raquel Welch didn’t meet your expectations. While we’re so pleased you liked the fibres, we completely understand how disappointing it is to experience matting, especially after only a few wears. Heat-friendly synthetic fibres can be a little more delicate with daily use, so we’ve sent an email over to you, with a dedicated care guide on heat friendly fibres. This has tips to help reduce tangling and keep the style looking its best for longer. If this happens again in the future, please don’t hesitate to get in touch—we’re here to help however we can and would love to turn your experience around. Warm wishes Bet Valentine Wigs

Hi Gail Thank you so much for your wonderful review! We're thrilled to hear that you found Sing by Ellen Wille easy to wear and that she fits perfectly. It’s great to know that you appreciate the quality of the fibers and the lace front as well. We always strive to provide excellent products and customer service, so your kind words about our team mean a lot to us. If you have any questions or need assistance in the future, please don't hesitate to get in touch. Enjoy your new look! Best regards, Valentin Wigs Team Xx

Hi Jayne Thank you so much for your lovely review for Heaven by Ellen Wille! We’re so glad to hear you loved the colour and curls. If there’s anything we could’ve done to make your experience a full 5 stars, we’d love to hear your feedback 💖 Warmest regards The Valentine Wigs Team Xx

Hi Lindsey Thank you so much for sharing your lovely feedback! We’re thrilled to hear that your mother, Shirley, has found a colour she loves in Sandy Silver. It’s wonderful to know that she feels great and she looks absolutely fantastic at 91! We appreciate your support and are honoured to be a part of her journey. If there’s anything else we can assist you with or if she’s looking to try new styles in the future, please don’t hesitate to get in touch. Warm wishes, The Valentine Wigs Team Xx

Hi Judith Thank you for taking the time to share your thoughts! We're glad to hear that you liked Daily Large by Ellen Wille and appreciated the color. We understand that weight is an important factor when it comes to comfort, and we're happy to hear that you enjoy the Daily full lace wig for that reason. Your feedback is invaluable to us and If you have any suggestions or would like assistance in choosing something a bit more lightweight, please don’t hesitate to get in touch. Best regards, The Valentie Wigs Team Xx

Hi Nicola Thank you so much for your kind and gracious review and we're so sorry about the mix-up in you receiving a review request for Arlo by Estetica 😅 every now and then, technology likes to keep us on our toes, but we're truly grateful for your understanding and good humour! While we’re disappointed, we couldn’t get her for you this time, it means a lot to know that you were happy with the service you received. Your support and patience are genuinely appreciated—and we promise to keep the surprises to a minimum in future! Wishing you all the best The Valentine Wigs Team Xx

Hi Suzanne Thank you so much for taking the time to leave such a wonderful review! We’re thrilled to hear that you’re enjoying Ignite Petite by Jon Renau. It’s great to know that the size fits you perfectly and that the Palm Springs Blonde color complements your fair skin tone. We're also glad that you appreciate the quality of the fibers and the lace front. Your feedback about the versatility of the style is much appreciated, and we’re delighted to hear that it’s easy to wear both for everyday use and special occasions. If you have any questions or need further assistance, please don’t hesitate to get in touch. Thank you for being a valued customer, and we look forward to serving you again! Best regards, The Valentine Wigs Team Xx

Hi Annette Thank you for your honest and thoughtful review! We're so glad to hear that, with a little personal styling, Tori by Rene of Paris has grown on you. The compliments while wearing her out must be helping as well!! And by your photo we can see why 😁 She suits you really well! It’s wonderful to know the softness and natural fall are working well for you too! We really appreciate you giving her a chance and sharing your experience with us! Thank you again for your fabulous review. Wishing you the very best The Valentine Wigs Team Xx

Hi Cathy Thank you so much for taking the time to share your thoughts! We’re so glad to hear you found great value in Casino by Ellen Wille and that she's become one of your favourites. It’s great that a little steam and dry shampoo helped you achieve the perfect look and feel, which are excellent tips for others, thank you! We appreciate your helpful insights about the fit and we definatly couldn't agree more about the colour numbers - it's always worth checking the numbers as they do differ - another great tip there 😁! Thanks again for choosing Valentine Wigs! Wishing you all the best The Valentine Wigs Team Xx

Hi Lynn Thank you so much for your lovely feedback! We're thrilled to hear how much you love Gina SF by Belle Madame. It’s fantastic to know the fit and comfort are just right for you—and that the shine is just right! It's fabulous as well that she's become your go-to everyday style! Your photos say it all 😁 We’re so glad you’re enjoying the quality and value, and we truly appreciate your recommendation. Thanks again for choosing Valentine Wigs! Wishing you all the best The Valentine Wigs Team Xx

Hi Julie Thank you so much for sharing your experience! We completely understand how nerve-wracking it can be ordering your first wig, and we're so happy to hear that Tori was the right choice for you. It’s wonderful to know she's given you confidence—and those compliments are so well deserved! Mochachino R is such a beautiful shade, and we're thrilled it's been a great match. We truly appreciate your trust in us and look forward to helping you again in the future! All the best The Valentine Wigs Team Xx

Hi Connie Thank you so much for taking the time to leave a review. We’re truly sorry to hear that Simone by Kim Kimble didn’t meet your expectations, especially given your previous positive experiences with us — we really value your continued support. We understand how disappointing it can be when a style doesn’t work out. As noted on the warning prior to checkout, on the product page, in our returns policy and our follow up email sent to you after placing the order, the Kim Kimble range is specially imported from the United States for each individual order. Because of this, these items are classed as non-returnable. For this reason, we always recommend that customers be fully confident in the style and colour before ordering a wig from an American manufacturer — ideally having worn or seen it before — as we want to ensure complete satisfaction from the start. That said we cover all customs fees and import taxes for you, so there aren’t any extra charges to pay on delivery. If you ordered direct from America yourself, you would be liable for customs fees, duties and taxes. We're genuinely sorry this one wasn’t right for you. If we can assist in the future with helping you find a style more closely matched to your preferences, we’d be more than happy to do so. Your feedback is really important to us, and we hope to continue supporting you with styles you’ll love. Warm regards, Bet Valentine Wigs

Hi James Thank you so much for your fabulous review! We're delighted to hear that you absolutely love Zeal by Noriko. We're also so pleased to hear you had a great experience with our services. Your kind words truly made our day! Wishing you all the best The Valentine Wigs Team Xx

Hi Nikki Thank you so much for your lovely review! We're thrilled to hear that you’re enjoying Destiny by Ellen Wille and that she's proving to be a versatile choice for such a special occasion. It means a lot to know that you felt supported and well-informed throughout your experience with us. Natalie and the rest of the team truly appreciate your kind words—it was an absolute pleasure helping you. Wishing you a wonderful time at your son’s wedding! Warmest regards The Valentine Wigs Team Xx

Hi Jayne Thank you so much for your wonderful review! We're thrilled to hear that you love the curls and color of Sweet Talk and that she fits you perfectly. Your satisfaction means a lot to us, and we hope you enjoy your beautiful new look! If you have any questions or need further assistance, feel free to get in touch. Happy styling! 🌟 Warm regards The Valentine Wigs Team Xx

Hi Denise Thank you so much for your continued support and lovely review! We're so pleased to hear that Madelyn continues to deliver that natural look, and that the flexibility in the monotop design works so well for you. It's always great to know when a piece becomes a go-to favourite 💖 If there's anything we can do to make your experience a full five stars next time, we’d love to hear from you! Warmest wishes, The Valentine Wigs Team Xx

Hi Michelle Thank you so much for taking the time to leave such a detailed and thoughtful review! We're really glad to hear you're enjoying the Sage in Dark Chocolate — it sounds like a beautiful step outside your usual style, and those beachy waves and flicks can definitely add a whole new vibe 🌊✨ We’re so sorry to hear she didn’t quite have that “straight out of the box” look you were hoping for — sometimes the fringe and layers can fall a little differently due to variation between units, and we know that can be frustrating when you’re excited to try a new piece. We always want our customers to feel 100

Hi Gillian Thank you so much for your wonderful feedback! We're thrilled to hear you're loving your Peppermint E in Butterbeer Blonde – such a gorgeous shade for a timeless style! 🧡 It’s always lovely to know it’s turning heads for all the right reasons. Enjoy those compliments – they’re well deserved! If theres anything else we can help you with please do let us know Warmest regards The Valentine Wigs Team Xx

Hi Tracey Thank you so much for your lovely review! We're so happy to hear Stop Traffic is the perfect match for you – light, airy, and just the right colour 💕 Wishing you lots of confidence and good hair days ahead! Warmest regards The Valentine Wigs Team Xx

Hi Jayne Thank you so much for your kind words! We're thrilled to hear that you’re loving the fit and natural look of Cat by Ellen Wille. 💕 It’s always such a joy to know when someone feels confident and comfortable! If theres anything else we can help you with please do get in touch! Warmest wishes, The Valentine Wigs Team Xx