1043
Reviews
Reviews
1043
Recommend
10 / 10
TrustScore
9.9 / 10
Robina
Verified Buyer
This is the first time I’ve shopped with Valentine Wigs. It certainly will not be the last. From the superb customer service when I submitted a Vat form on a Sunday which was dealt with within minutes to the receipt of my wigs and a gorgeous surprise gift of chocolates everything has been perfect.
The wigs themselves that I received from Valentine Wigs were fabulous. While not the most expensive but within my budget they look great on and one of the most important points is that they smelled fresh. I’ve had “new” wigs from other stockiest that have been extremely smelly and one that smelled as though it was stored in a dark moldy cupboard.
From now on, Valentine Wigs are My only valentine and I’ll stay faithful.
The wigs themselves that I received from Valentine Wigs were fabulous. While not the most expensive but within my budget they look great on and one of the most important points is that they smelled fresh. I’ve had “new” wigs from other stockiest that have been extremely smelly and one that smelled as though it was stored in a dark moldy cupboard.
From now on, Valentine Wigs are My only valentine and I’ll stay faithful.
Response from Valentine Wigs
Feb 25, 2019
Hi Robina, Thank you so much for your lovely review, we do try our best to provide an all round good customer service and it's lovely to know when we have achieved that aim. It's great to have you on board as part of our lovely customer group and hope we can be of service to you in the future. Don't forget to join our Discount Club if you haven't already. We send out fantastic offers regularly for money off coupon vouchers which can save you large amounts of money off your favourite wigs. Richard
Catherine H.
Verified Buyer
Fast friendly efficient and discreet service. Excellent quality and excellent price. Highly recommended.
Joy S.
Verified Buyer
As usual, perfect and friendly service from everyone at Valentine Wigs. Thank goodness I ‘found ‘ them afew years ago after 40 plus years of chopping and changing suppliers because of service,choice, delivery times,and price. This company is a little gem and I cannot speak highly enough of them all and would recommend them to anyone in need of great service, good advice and a HUGE hoice of wigs. Thank you everyone x
Response from Valentine Wigs
Feb 16, 2019
Hi, it's a pleasure Joy, that's what we are here for, to provide the best service we can. We are glad you feel satisfied enough to stay with us, it's lovely to hear. Richard :)
Angela
Verified Buyer
Excellent fast service. Have used Valentines several times and have found them really reliable. In the past I have used other companies but have found Valentines to be the best. Thank you for the chocolates. A lovely thoughtful touch.
Response from Valentine Wigs
Feb 15, 2019
Hi Angela, no problem, just a little Valentine's treat for you. Everyone deserves a treat now and again!. We are so glad you are happy with our service, we do try really hard to provide a good service :)
Dorothy G.
Verified Buyer
the service that I have received from this company is so helpful I spoke to Richard to place my order and I found that he is so considerate I have used this company before and shall do so again and again they are so helpful which made me feel at ease so thank you
Response from Valentine Wigs
Feb 15, 2019
Hi Dorothy, Glad you feel at ease with us, that's what we like to hear, we do try hard to help our customers and do the very best for them. Richard :)
Julie
Verified Buyer
Shopping online is always hit and miss but when I spotted Valentine Wigs’ recent sale it turned into a real hit. As an alopecian, I’ve been looking for a suitable grey wig for a while so took the plunge and ordered. All the Team were first class and Michael in particular was so friendly, helpful, understanding and kind that I felt like it was a personal service which was wonderful. There was excellent communication and updates regarding my order and they even upgraded my delivery time. Thank you so much for all your help, everyone. I can’t thank or recommend you enough. Oh, and my new wig, Risk Comfort in Snow Mix, is gorgeous! What a lovely experience with Valentine Wigs!
Julie, Roxburghshire
Julie, Roxburghshire
Response from Valentine Wigs
Feb 15, 2019
Hi Julie, So glad you are happy with your new wig and with our customer service, we do try very hard to help our customers and provide the best service just like we would expect from elsewhere. I'm so pleased you were happy with our Michael he is turning out to be a real star. Richard :)
Angela W.
Verified Buyer
Since suffering Alopecia 3yrs ago I have found Valentine wigs to be one of the best wig retailers. Excellent quality with a choice of colours and styles to suit everyone. My favorite is from the Rene of Paris collection called Bailey, so stylish and natural looking.
Response from Valentine Wigs
Feb 11, 2019
Hi Angela, Thank you for your kind words, we are so glad you feel this way. We do try very hard to provide a good service for our customers and it's always nice to hear good feedback from customers. Richard
Christine I.
Verified Buyer
A truly excellent experience shopping here. So helpful. Staff are highly qualified, they understand all aspects of their business. I am and will remain a customer.
Gwendolen M.
Verified Buyer
All sorted on the phone in 5 minutes, and posted out immediately,as we are returning customers, very good service
Response from Valentine Wigs
Feb 07, 2019
Hi Gwendolen, we are glad you are happy with our service, we do try our best to help customers wherever possible. Richard
Paula B.
Verified Buyer
I order wigs regularly from Valentine Wigs and find that the customer service is excellent! A great company to deal with , very efficient and keep you informed. No complaints at all !! I will keep ordering from them!
Response from Valentine Wigs
Feb 01, 2019
Hi Paula, We are glad you are happy with our service and it's always nice to hear good comments from our customers, we do try our best.
Mary F.
Verified Buyer
So sorry to say I was not happy I have been using your company since Mavis was there I ordered 2 and paid for 2wigs only 1 arrived I feel I should have had a message telling me there had been a mistake but sadly no
However I now have been debited for one of the wigs
Geraldine Mines
However I now have been debited for one of the wigs
Geraldine Mines
Response from Valentine Wigs
Feb 12, 2019
We are very sorry, we messed up on this order. Normally if two wigs are ordered and only one arrives from the warehouse we would offer the customer the option of dispatching the first immediately or waiting until the other arrives. We made a mistake this time, down to human error unfortunately and sincerely apologise. Kind regards, Richard
Linda H.
Verified Buyer
Very friendly and personal touch. Prompt delivery and well packaged
Karen D.
Verified Buyer
I have been purchasing wigs from Valentine for approximately 12 years. Their helpfulness has always been first class. I would highly recommend them.
Response from Valentine Wigs
Jan 29, 2019
Hi Karen, Thank you very much for your lovely review, it's nice to know you are happy with our service, we do try our very best to be helpful to our customers :)
Chris J.
Verified Buyer
Great quality wigs. Wonderful service. Wouldn't shop anywhere else for my mum's wigs. Thank you Richard for always going out of your way to make sure we get best service and quality.
Response from Valentine Wigs
Jan 29, 2019
Hi Chris, thank you for your kind words, I'm so glad you are happy and your mum also. We try our very best to help all our customers and to provide the best customer service we can. Richard
Teddyburr
Verified Buyer
The obvious success of this company must be thanks to their outstanding customer service. Some wig suppliers sell "quick and cheap", just to get the wig out of their door!!, with no concern about the customer's issues. Also, you CAN return the wig! When you're spending hundreds of pounds on a wig, how about if you've made a mistake on the size, colour, or if the style just doesn't suit you when it's on. You would end up with a VERY costly mistake. I don't know any places you can go to TRY WIGS ON before you buy (maybe in London there may be high end shops that sell wigs - but at an extortionate price I bet). I am going to buy again from Valentine Wigs in the future, safe in the knowledge that I can get a refund of the considerable amount that wigs cost, if I need to return a wig. Wonderful "sales" emails fro. valentine - just not in the style I want - yet!! Keep up the good work Valentine.....and you'll keep your existing customers - and get more new buyers!! Xxx
Response from Valentine Wigs
Feb 11, 2019
Hi Teddy, Thank you for your lovely review, as you know we try hard to ensure our customers get good customer service, we feel that is the least our customers deserve. With our vast amount of experience we are able to advise customers whenever we can and try to help make difficult decisions as easy as possible. Richard
Patricia J.
Verified Buyer
It is a pleasure to deal with this company. Always so helpful and efficient.
If you are not entirely happy with a purchase, a refund is always done as soon as they receive your return. Thank you Valentine Wigs.
If you are not entirely happy with a purchase, a refund is always done as soon as they receive your return. Thank you Valentine Wigs.
Lorraine M.
Verified Buyer
Richard and this company have been incredibly professional, helpful and responsive. Cannot fault and would highly recommend.
Response from Valentine Wigs
Jan 05, 2019
Hi Lorraine, Thank you for your lovely review, we do try our very best to help our customers whenever possible and we appreciate feedback, good or bad, this helps us to stay on track :)
deb
Verified Buyer
I have received nothing but excellent customer service from the team at Valentine Wigs, Richard is so helpful; I would not hesitate to recommend buying from them.
Tracey
Verified Buyer
Ordered Megan wig in the sale, the company noticed I lived locally and hand delivered it. It's a lovely wig as well. Would recommend it & Valentine Wigs to everyone !
Response from Valentine Wigs
Jan 03, 2019
Hi Tracey, we are so glad you like your new wig and would recommend it. Thank you for your kind words also, we do what we can to please our customers :)
Clare C.
Verified Buyer
I’ve been using Valentines for many years and have always had a good experience. Richard is always kind and helpful and the service is very efficient.
Response from Valentine Wigs
Dec 29, 2018
Hi Clare, thank you for your lovely comments, we do try very hard to provide a good service. Also thank you for your photo you look amazing :)
About Valentine Wigs
Valentine Wigs is an independent family-run online UK business supplying branded ladies wigs, hair pieces and topper enhancements.
Founded in 2005 with a purpose – to passionately provide our customers with a Personal and Discreet Shopping Experience.
We are committed in ensuring you are delighted with our quality customer service. Your satisfaction is our guarantee.
Don't hesitate to email or use our 'chatbot' or 'Contact Us' page for helpful and attentive support. You can be assured of our very best attention at all times.
Visit Website
Founded in 2005 with a purpose – to passionately provide our customers with a Personal and Discreet Shopping Experience.
We are committed in ensuring you are delighted with our quality customer service. Your satisfaction is our guarantee.
Don't hesitate to email or use our 'chatbot' or 'Contact Us' page for helpful and attentive support. You can be assured of our very best attention at all times.
Valentine Wigs is a Verified Merchant
Questions? Contact Us
sales@valentinewigs.co.uk
01453 624624
11.00am - 3.00pm
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