5513
Reviews
Reviews
5513
Recommend
9 / 10
TrustScore
9.49 / 10
isabel
nice products for research, received so fast and discrete.
OswaldDaTrapGod
Sent two emails to recover my tracking number, no response. They told me that it was because there were a hidden link in it so i checked the mails and there were NO hidden links, sent one again making sure that i didn't put one accidentally and still no response. I don't know where my tracking number is, where my package is or anything. Everything tells me that they are selective scammer or they just don't know how to handle a business properly. Just give me my tracking number!!!
Deznuts
Ordered about a week ago, by my fault i lost the tracking number due to a mail problem (all my fault, not theirs) emailed them two times so they can give it to me (providing various proofs of order)... No response, it's been one week and i didn't receive any package nor mail. No way to know what happened or if it's still on its way or whatever..
edit: resent an email as asked, still no response and don't tell me there is a hidden link because i checked the latest email i sent and the two firsts too and there is absolutely NO mail. Still didn't receive my package, still didn't receive any mail, nothing. They are probably selective scamming
edit: resent an email as asked, still no response and don't tell me there is a hidden link because i checked the latest email i sent and the two firsts too and there is absolutely NO mail. Still didn't receive my package, still didn't receive any mail, nothing. They are probably selective scamming
Response from Chemical Collective
Sep 26, 2023
Hi there!
I just saw your email and I can see that it was a message hidden within a link. We generally don't open links to third parties because of the number of phishing emails we receive. Can you please send your email again along with your order number? I cannot find any orders under the email address you used to post this review.
Thanks!
Jack
Boris M
Verified Buyer
Amazing place, quality as advertised (3rd party tested, my tests just confirmed the same), customer support and staff is always helpful. I never had a single bad experience with CC during my research. Stealth is also beyond what I expected; they even offer you "notes" so I could receive it among family or work friends (as PS plus subscription in my case). My only complaint is that I couldn't order their stickers to pimp my workbench.
Giulio B
Verified Buyer
Perfectly working and on time
Zdenek F
Verified Buyer
good quality, research was successful
Jorge S
Verified Buyer
Everything was perfect, the order arrived as expected and the quality was very good. Very good experience
Norman K
Verified Buyer
The shipping is very fast and done in a way that I believe is safe to protect the product. Quality of the product is A+. Also, when I thought there was something missing and contacted them, they were very quick to resopnd to my message. Prolem sovled immidiately. Thank you CC!
SM
come on guys, i am fed up with you to the back on my teeth. scammer. i can t undersand and comprehend these good and nice rating? all self created?. order 145400, can you please tell all the customers here what happend about it? please let us talk about it here in the public area. i still roud about 2 weeks an now only why DPD say "one the way" it is regulated for you. you are really a shitty business, selfish, ripped off, ruthless, trust-less. thanks for nothing. please send me my 307 euro back. you company is pathetic
Response from Chemical Collective
Sep 26, 2023
Hi there,
This is Jack (the owner of CC). First of all, I'm terribly sorry you had this experience literally your first time ordering from us. I definitely would have been very frustrated in your situation as well.
For some very annoying reason, all the DPD orders that we handed in to the parcelshop on that day weren't scanned for a full week. It's incredibly unusual for this to happen as normally orders are scanned the same day or the next morning at the latest. We made numerous calls to DPD during this time to find out what had happened to them and all they told us was to wait for it to be scanned.
After a week, we decided it was likely they were now lost so we authorised reships for all orders shipped on that day (normally we wait 2 weeks, but we figured we'd make an exception in this case). As luck would have it, the day after we set them all to be reshipped, the tracking status finally updated, so we cancelled the reships before sending out the products for a second time.
Obviously this is absolutely no fault of your own and it is very frustrating to wait a full week with no tracking updates, regardless of the reason.
I just saw your email with Gigi, perhaps you haven't checked the tracking of your original order recently? As it was updated on September 23rd in Oirschot NL and is now at the depot in your country. It is the tracking number ending 8939, I will email you the tracking link now in case you can't access it for some reason. I'll also email you a coupon for a free product of your choice as an apology (no need to spend any money, it'll give you free shipping as well!).
All the best
Jack
Michal B
Verified Buyer
Fast delivery, well packed and quick response.
Mykhailo L
Verified Buyer
On time, discreet packaging, overall 5* experience
Manuel C
Verified Buyer
Allí perfect
Dominik G
Verified Buyer
The delivery was very fast an the acid is good.
schmitt m
Unfortunately I have to give one star otherwise I can't send a review. I have received my first order. This amounted to around 100 euros. As a result, I placed a second order for almost 400 euros. Of course this was not sent and my x complaints were only answered with. there were difficulties.order 145400 is run dry ? scammer keep away
Response from Chemical Collective
Sep 22, 2023
Hey Schmitt,
Thank you for your feedback. We have been in contact via email, and I have sent you a new response this morning to resolve this situation. Please respond at your convenience.
Gigi xo
Greg
order 145061, I placed the order on 09/12, it is 09/22 and my order has still not shipped, no response from after-sales service.
Response from Chemical Collective
Sep 22, 2023
Hey Greg,
Thank you for your feedback. I have responded to your last email, so that we can resolve this situation as quickly as possible :-)
Please respond at your convenience,
Gigi xo
LAQYGSEJ M
Verified Buyer
Great stuff, idk what else to say.
John R
Verified Buyer
very happy
Marc
the service is the last. dubious and fraudulent site. I've been waiting a week for my order number 145400. When I asked, the only response I got was blah blah. tracking number doesn't work. all fake and prefabricated praise for the site.
outrageous to say i like the service!!
outrageous to say i like the service!!
Response from Chemical Collective
Sep 22, 2023
Hey Marc,
Thank you for your feedback. I have emailed you privately to resolve this situation.
Regards,
Gigi.
Simon F
Verified Buyer
The delivery was discreet and very fast and safe delivered.
I'd order again.
I'd order again.
Nikolas A
Verified Buyer
Great
About Chemical Collective
At Chemical Collective, we are passionate about harnessing the power of chemistry to create innovative solutions that address the needs of our world. Our team of dedicated scientists and engineers work collaboratively to develop high-quality chemical products that enhance industries ranging from agriculture to pharmaceuticals.
We believe in sustainability and are committed to minimizing our environmental impact while maximizing efficiency. Our cutting-edge research and development initiatives focus on creating safe, effective, and eco-friendly alternatives that contribute to a healthier planet.
With a customer-centric approach, we pride ourselves on building strong partnerships and providing exceptional service to our clients. Whether you are looking for custom formulations or ready-to-use products, Chemical Collective is here to support your journey toward success. Join us as we explore the endless possibilities of chemistry together!
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We believe in sustainability and are committed to minimizing our environmental impact while maximizing efficiency. Our cutting-edge research and development initiatives focus on creating safe, effective, and eco-friendly alternatives that contribute to a healthier planet.
With a customer-centric approach, we pride ourselves on building strong partnerships and providing exceptional service to our clients. Whether you are looking for custom formulations or ready-to-use products, Chemical Collective is here to support your journey toward success. Join us as we explore the endless possibilities of chemistry together!
Chemical Collective is a Verified Merchant
Questions? Contact Us
staff@chemical-collective.com
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