2129
Reviews
Reviews
2129
Recommend
10 / 10
TrustScore
9.7 / 10
islandcrazy12
Verified Buyer
"Very satisfied w/how they alerted us!"
betsboston
Verified Buyer
"Only one experience and I just called the telephone number to test and the operator put me in touch with a Dispatcher due to my situation. All parties were alerted and I received all expected service including ambulance."
kengingrich
Verified Buyer
"We never used the service so I cannot comment on the response."
kpahnke
Verified Buyer
"Hi
The service has been great but we have had three calls that my wife said she did not punch. Could it be the equipment or something on line that is giving these false calls?
Ken, Barbara's husband."
The service has been great but we have had three calls that my wife said she did not punch. Could it be the equipment or something on line that is giving these false calls?
Ken, Barbara's husband."
Response from Medical Care Alert
May 23, 2014
“Hi - thanks for your comments, we will check your account settings today and call you to make sure everything is set up correctly. Thanks!”
JM 3
Verified Buyer
"The device literally saved my mother's life less than a week after we installed it. The operator stayed on the line until help arrived, comforting her and reassuring her. We are beyond grateful."
Response from Medical Care Alert
May 05, 2014
“Thank you SO MUCH for sharing your story! We are so glad your mother is ok! Please remind her to test her system weekly, and let us know if you need anything at all! - Medical Care Alert”
margwinokur
Verified Buyer
"Thank goodness, I didn't have to use it!"
marymccamy
Verified Buyer
"There was no incidents no calls so I had only the hope that I was wearing that ugly thing for safety in getting help if I needed it. I did not order it on 04/08/2014 I sent it back on that day and am looking for credit on my Visa card in May. I will not be needing it any longer Thank you, Mary Mccamy"
cotajan
Verified Buyer
"Great customer service. Thank you!"
vbaar1
Verified Buyer
"I have not had to use the Medical Care Alert but am so happy to have the assurance of help if and when needed. When I had a question I received an answer promptly. I am glad to have it but hope I never have to use it."
lildi13
Verified Buyer
"I am now putting my phone by my bed!! Did'nt hear the phone ringing @ 3am but the response team was there to put my mom back to bed after she fell and couldn't get up. Luckily she was not hurt...Thank you, Life Alert!"
maryster-13545
Verified Buyer
"Have always has excellent customer service any time I have called them with any problem--also had excellent monitoring service when I received a call from them alerting me that my battery in my pendant needed to be changed. I was a new customer at the time and thought I didn't need to change it as long as I tested it regularly and it tested out OK, now I routinely change it every month."
magic213
Verified Buyer
"Great company. Very satisfied."
andreathompson2
Verified Buyer
"I feel sooo good knowing my mom wears her medical care alert and once she made a mistake and the ambulance was dispatched so now I know it works!!"
adlalger
Verified Buyer
"It's been a little difficult for me to check-in and test...but that's me getting use
to the system...so its really not the systems fault..."
to the system...so its really not the systems fault..."
lynpaq
Verified Buyer
"The peace of mind knowing mom was protected made a difference for her, and the rest of the family!"
cyndi1005
Verified Buyer
"We are definitely satisfied with the service we are receiving. Our original piece of equipment began to malfunction and the company notified us that they were sending a replacement. It is comforting to know that the company is on top of things. I will recommend them to family and friends."
Response from Medical Care Alert
Apr 23, 2014
“Hi - thanks for taking the time to give us feedback, and we are so happy your are pleased with your service. Let us know if you need anything, and please remember to test your system weekly! - Medical Care Alert”
hankdeanthe8th
Verified Buyer
"Customer care has been very helpful, but the operation has been less than perfect."
joangordong
Verified Buyer
"customer service rep spoke too fast"
BabetteSchieman
Verified Buyer
"Everyone was so nice and encouraging."
jandarow
Verified Buyer
"The communication is not as clear as I hoped which MAY be related to the telephone line. The wristlet that came with it was missing one end and therefore needed to be taped shut. I will say a replacement came ASAP. The device seems to come out of the wristlet a little too easily. It also seems the second phone contact has never been called. On several occasions only the first and third contact have been used."
Response from Medical Care Alert
Apr 21, 2014
“Hi - thanks for your feedback, we're glad the new wrist strap is working better for you. Customer Service will reach out to you this week to make sure we have the latest information for your second contact number. Thanks!”
About Medical Care Alert
Our "Help At The Touch Of A Button" service protects thousands of seniors in all 50 states. Get the peace of mind you and your family deserve, knowing your loved one can get help 24/7 for just around $1 a day. A+ Rated with BBB, family owned and operated, with award-winning customer service and monitoring...we will take great care of you!
Learn more about our affordable medical alert systems today at 1-855-272-1010
Visit Website
Medical Care Alert is a Verified Merchant
Questions? Contact Us
customerservice@medicalcarealert.com
877-913-3680
M-F 9:00 AM to 8:00 PM, Saturday 9:00 AM - 4:00 PM
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