Hello Taylor, We are so happy to hear that! Thank you for your feedback. We really appreciate your comments. If you ever have any questions, you can always reach out to us at customerservice@pangeareptile.com

Hello Robert, Thank you for your comment. It is always wonderful to hear your feedback. Please remember that you can always reach out at customerservice@pangeareptile.com if you ever have any questions. Take care, Sherri

Hello Cierra, Thank you for your feedback! We appreciate you taking the time to comment. Please remember that if you ever have a question or an issue, we are here to help. Our email is: customerservice@pangeareptile.com Warm regards, Sherri

Hello Greg, Thank you for your feedback. We can understand how frustrating it can be that we requested a physical address for us to ship to. FedEx does not ship to PO Boxes and that is why we need a physical address to ship your orders to. We are sorry that you felt that way but we strive for accuracy and promptness in our order fulfillment. It seems there was a delay in getting back to us when we first requested the physical address. Once we received the correct address, we shipped your order that day. Please let us know if you have any questions or an issue. We are always here to assist our customers. You can always reach out to us at customerservice@pangeareptile.com Take care, Sherri

Hello Kandi, Thank you for reaching out to us! Upon reviewing all the correspondence between yourself, our live animal shipper and customer service, we worked very hard to try to come to solution to ship your gecko. As stated on our website, you have to schedule your gecko shipment. It appears you had inquired about when your gecko will be shipped and we sent you the link to schedule that. We advised you, as stated on our website, that we ship our geckos from Monday through Wednesday of each week. You said that would not work for you because you only have Fridays off. You called us on Thursday, asking for a Friday shipment. We do not ship on Friday because FedEx does not guarantee overnight delivery for Saturday or Sunday. We recommended that someone be at your home or ship to a friend's address. There was no other address that you could provide. We suggested that we ship to a FedEx Hub and they can hold it there for pickup, due to the extremely low temperatures. However, you could not pickup at a Hub because you work from 4 am - 7 am - 6 days a week. We tried to try to work with you and provided several options to ship your gecko. We offered you every option we had to ship your gecko and that your schedule would not work with ours. We always have to consider the health and safety of our live animals. That is why we recommended the best choice of shipping to a FedEx Hub. At the present time, you have still not scheduled your gecko for shipment. You can do that at any time by visiting: https://www.pangeareptile.com/pages/live-shipment-scheduling. We are still more than happy to fulfill your free gecko order. We are just waiting on you to schedule that. Please let me know if you have any additional questions. Take care, Sherri

Hello Mary, Thank you for letting us know! We have not received any communication from you that you had an issue with your order #118139. We checked our email inbox and our inbox that we receive from customer contacted us via our website. We have no history of receiving anything under your name or your email address. We will be reaching out to you today to offer replacements for those. If you ever need to reach out to us, please feel free to contact me at customerservice@pangeareptile.com. Please let me know if you have any additional questions. Best regards, Sherri