Hello Connor, Thank you for keeping us informed! We are sorry to hear that your order took so long to deliver. We received your order on 2/22/23 and we shipped it the same day! You chose the standard FedEx delivery rate which is a flat rate of $6.99. According to that rate, it can take 4-7 days to be delivered. Please remember that FedEx does NOT include Saturdays and Sundays as business days and they do not count them. We do see that you emailed us on 2/27/23 inquiring about your order. We advised you that it is still "in transit" according to FedEx and I provided the tracking information. We also advised you at that time that standard delivery is 4-7 business days. When counting shipping days, FedEx does not count the day of shipping as a "shipping date" since they are picking up at our warehouse and taking it to the local warehouse for FedEx. We received no additional questions or responses from you. We see your order was delivered on 3/2/23. According to the FedEx website, the standard delivery time, date shipped, excluding the weekend, that your order was delivered within that time frame. When placing your orders, our ordering/shipping software does allow you to choose other options for shipping other than the standard 4-7 days. You can pay an additional fee to upgrade to 2-Day FedEx or Overnight. We hope that in the future, you will reach out to us directly to allow us the opportunity to address any issue that you may have. We strive for excellence in our customer service from the moment the order is placed until the order is received. Even though we do not control FedEx and their deliveries, we can always make a call or follow up with FedEx. You mentioned that your order was in Chile for 6 days. We do see that on the FedEx website details for your tracking information. I have no response for why FedEx sent the package to Chile and then back to the United States. If we would have been notified again at that point, we could have reached out to FedEx. We hope that if you ever have a question or an issue in the future that you will reach out to us directly at customerservice@pangeareptile.com to provide us the opportunity to make it right. Thank you for bringing this to our attention. Please let me know if you ever have any questions or an issue. We are always here to help! Warm regards, Sherri