4.6
From 1
to 5
Reviews
21593
Recommend
10 / 10
TrustScore
9.29 / 10
christy f
Verified Buyer
Flax Linen Fitted Sheet & Pillowcases
It is my second set of sheet and I love them but I would have to say the first set i was a little disappointed that after the first wash on cold one of the sheets lost color over the other one.
Response from Silk & Snow
Oct 23, 2020
Hi Christy
Thanks for taking the time to write to us, we appreciate your feedback. I'm so sorry to hear that your sheets lost colour - can you send us an email with some pics so we can take a look at it?
We would like to figure out what went wrong.
All the best,
Susan
Lili-Anne J
Verified Buyer
S&S Mattress
I’m french , so: j’ai eu besoin d’un 10-15 jours d’adaptation. J’aime mon nouveau matelas mais quand on s’assoie sur le bord c’est mou. Je m’y suis habitué. La livraison fut dans les délais. Tout compte fait, je le recommande. Pour qualité prix c’est ok. Bonne journée.
Response from Silk & Snow
Nov 11, 2020
Salut Lili-Anne, nous sommes contente d'apprendre que vous aimez votre matelas S&S. Nous vous remercions d'avoir pris le temps de nous écrire, ceci est vraiment appréciée. Bon dodo! :)
-Rébecca
Krzysztof S
Verified Buyer
People, give yourself time and try. I was very skeptical, I was about to send it back, all parts of my body hurt, but I stubbornly wanted to try. After 45 days I finally get enough sleep, no pain. I am satisfied. All thanks to the customer service that convinced me to give myself more time to try out. You have nothing to lose, believe me, and the convenience is 100%
Response from Silk & Snow
Oct 23, 2020
Hi Krzysztof,
We really appreciate your feedback! So glad to hear that you are satisfied with your mattress.
Happy sleeping,
Yvonne
Bailey R
Verified Buyer
S&S Hybrid Mattress
We are so happy with our purchase of a new bed, headboard and pillows! Only reason I didn’t give it a 5 star is because the shipping was a disaster.
Response from Silk & Snow
Oct 23, 2020
Hi Bailey
Thank you for taking the time to write to us, we appreciate your honest feedback. Thank you for your big order! We apologise for the poor shipping experience you had, but we are thrilled to hear that you're happy with your mattress, headboard, and pillows regardless.
All the best
Susan
Heather M
Verified Buyer
Adjustable Pillow (Retail)
This pillow is perfect. Right amount of loft and extremely soft and comfy. I now own two.
Response from Silk & Snow
Oct 23, 2020
Hi Heather,
Double the pillows, double the comfort! Thank you for your amazing feedback.
Cheers,
Yvonne
Manuel P
Verified Buyer
S&S Mattress - Twin XL
It was comfy on day one, but after my 100 day trial, my body didn’t seem to enjoy it anymore. I have no choice but to keep trying. Customer service is great, I just wish the trial time was slightly longer
Response from Silk & Snow
Nov 16, 2020
Hi Manuel,
We appreciate your honest feedback, thank you. We're sorry to hear that the mattress didn't work out for you, however I'll definitely pass on your kudos to our customer service team!
All the best,
Yvonne
Manuel P
Verified Buyer
Adjustable Pillow (Retail)
Great pillow! My wife tries take it all the time
Response from Silk & Snow
Oct 23, 2020
Hi Manuel,
Looks like we'll need to include a warning label with our pillows :) Glad to hear you (both!) are enjoying the pillow.
Cheers,
Yvonne
Susan S
Verified Buyer
I find it way to hot I would never buy another box mattress
Harold C
Verified Buyer
S&S Hybrid Mattress
Good Bed. Best pillows.
Response from Silk & Snow
Oct 23, 2020
Thank you for your feedback, Harold!
We're happy to hear you're enjoying your new mattress and pillows.
All the best,
Yvonne
Allison L
Verified Buyer
S&S Hybrid Mattress
A bit softer than I would have liked. Next time will go for the firmest one. Warning that adjustment takes a few weeks but after that I have been sleeping better!
Response from Silk & Snow
Oct 23, 2020
Hi Allison,
Thank you for your honest feedback, we really appreciate it!
Happy sleeping,
Yvonne
Jean P
Verified Buyer
Hand Knitted Weighted Blanket
Excellent product
Response from Silk & Snow
Oct 23, 2020
Hi Jean
Thank you for taking the time to send us a review. We are thrilled to hear you're happy with your weighted blanket!
All the best
Susan
Nandini N
Verified Buyer
Hand Knitted Weighted Blanket
Great blanket. I've been sleeping more deeply and I like the material and the look a lot.
Just a note for other cat owners, I think it's because the knit pattern is quite big, my cat is scared of walking on the blanket so he's not sleeping over me anymore. I guess that contributes to help my sleep :)
Just a note for other cat owners, I think it's because the knit pattern is quite big, my cat is scared of walking on the blanket so he's not sleeping over me anymore. I guess that contributes to help my sleep :)
Response from Silk & Snow
Oct 23, 2020
Hi Nandini,
Apologies to your cat :) Great to hear you're getting a better nights' rest with the blanket!
Cheers,
Yvonne
Kathryn S
Verified Buyer
Hand Knitted Weighted Blanket
I’ve never slept better
Response from Silk & Snow
Oct 23, 2020
Hi Kathryn,
Wonderful news! We're so glad to hear that you're enjoying the weighted blanket.
Thanks for your feedback,
Yvonne
Alonso M
Verified Buyer
S&S Hybrid Mattress
Good product
Response from Silk & Snow
Oct 23, 2020
Hi Alonso
Thank you! We appreciate your feedback.
All the best,
Susan
Melissa C
Verified Buyer
Upholstered Bed Frame with Headboard
Great looking bed frame and headboard! I would have given it 5 stars except for 2 things:
1) the head board attaches to the back of the frame in 3 spots, so when you lean against it, it moves a bit backward, like its not securely connected (We have thick, almost 2 inch baseboard in our home, so that might be partly why, as its not sitting flush with the wall - I think if it was you wouldn’t notice this issue).
2) One of the top corners of the headboard is sewn/stapled so that the corner is messy, and you can see the free edges of the fabric. I’m tempted to remove the top staple and fold over the fabric myself, but haven’t done so in fear of making it look worse.
Overall though, definitely worth buying. We looked at hundreds of bed frames online, and this one really stood out due to its design and it was a huge bonus that it’s a Canadian company. I’m always hesitant to buy large pieces of furniture online without trying them out first, or from places like Wayfair (where you can never be sure of its true quality). This frame and headboard was a great price and so far it’s held up really well (We’ve had it for 2 months so far). We got the pebble grey color, and its exactly as pictured on the website. Even with the two flaws above, I would recommend this product to others.
1) the head board attaches to the back of the frame in 3 spots, so when you lean against it, it moves a bit backward, like its not securely connected (We have thick, almost 2 inch baseboard in our home, so that might be partly why, as its not sitting flush with the wall - I think if it was you wouldn’t notice this issue).
2) One of the top corners of the headboard is sewn/stapled so that the corner is messy, and you can see the free edges of the fabric. I’m tempted to remove the top staple and fold over the fabric myself, but haven’t done so in fear of making it look worse.
Overall though, definitely worth buying. We looked at hundreds of bed frames online, and this one really stood out due to its design and it was a huge bonus that it’s a Canadian company. I’m always hesitant to buy large pieces of furniture online without trying them out first, or from places like Wayfair (where you can never be sure of its true quality). This frame and headboard was a great price and so far it’s held up really well (We’ve had it for 2 months so far). We got the pebble grey color, and its exactly as pictured on the website. Even with the two flaws above, I would recommend this product to others.
Response from Silk & Snow
Oct 23, 2020
Hi Melissa,
Thank you for taking the time to write to us, we appreciate your honest feedback and I will certainly share your issues with our product development team. We are so happy to hear that you're enjoying your bed frame regardless of the problems you experienced.
All the best
Susan
Maria g
Verified Buyer
Egyptian Cotton Sheet Set
Excellent quality!
Response from Silk & Snow
Oct 23, 2020
Hi Maria
Great news, glad you're enjoying your sheet set.
All the best,
Susan
Jacqueline T
Verified Buyer
I've been sleeping on this mattress for nearly 2 months, and it's the best purchase I've ever made. I had been sleeping on a futon for the past year, so I was in desperate need of an upgrade...and this was it. Wow. This bed is incredible. I was worried that it would be too hard or too soft, but Goldilocks-style, it is just right. I never feel like I'm sinking in, because it's very supportive (even allows me to sleep on my back!), but it feels so supple and lovely. I highly recommend this mattress.
Response from Silk & Snow
Oct 23, 2020
Hi Jacqueline
Your feedback made our day! We are so happy to hear you're sleeping just right :) Here's to many more nights of happy sleep!
All the best
Susan
Craig B
Verified Buyer
S&S Hybrid Mattress
Love this mattress. Only drawback over traditional spring mattress is that is has no edge support.
Response from Silk & Snow
Oct 23, 2020
Hi Craig
Thanks for taking the time to write to us, we appreciate your honest feedback. Glad to hear you're enjoying your Hybrid regardless of the lack of edge support that you're experiencing.
All the best
Susan
Lydia G
Verified Buyer
Mattress Protector
Love my mattress!!!!
Response from Silk & Snow
Oct 23, 2020
Hi Lydia
Fabulous!
Happy sleeping :)
Susan
Alain V
Verified Buyer
S&S Mattress
J’ai acheté ce matelas sur votre site EN FRANÇAIS et vous m’envoyez un courriel de suivi en ANGLAIS...
I purchased this mattress on the FRENCH version of your web site and you send me this review mail in ENGLISH. Send me the french version that I should have received and I’ll answer your review...
I purchased this mattress on the FRENCH version of your web site and you send me this review mail in ENGLISH. Send me the french version that I should have received and I’ll answer your review...
Response from Silk & Snow
Nov 11, 2020
Bonjour Alain, je suis désolée que nous vous avons envoyés le lien en anglais. Nous allons rectifiés cela et le lien français vous sera envoyé dès demain!
- Rébecca
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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