Silk & Snow https://www.silkandsnow.com/ Retail
4.6 From 1 to 5
Overall Ratings
5 Stars
16244
4 Stars
3164
3 Stars
1483
2 Stars
329
1 Star
343
Reviews 21591
Recommend 10 / 10
TrustScore 9.29 / 10
Julie G
Aug 18, 2020
Verified Buyer
S&S Mattress
Still not sure if it is firm enough for me...
Response from Silk & Snow
Aug 23, 2020
Hi Julie Thanks for taking the time to send us your feedback - please do keep us posted! All the best, Susan
Trevor D
Aug 17, 2020
Verified Buyer
We ordered two beds for our daughters, they are both very happy with the mattresses. We were notified that the bed frames were not in stock and that they were coming in. Estimated time was realistic and mattresses and frames showed up together.
Thanks
Response from Silk & Snow
Aug 18, 2020
Hi Trevor, Great news! We're happy to hear that your daughters are happy with their mattresses! Thanks for the review :) All the best, Chloe
Karèle L
Aug 17, 2020
Verified Buyer
Matelas S&S Hybride
Surprenant!! Très confortable! Très heureuse de mon achat !
Michael T
Aug 17, 2020
Verified Buyer
S&S Mattress - Full
Wonderful mattress that really improved my sleep. It's been 2+ years and it's still holding up pretty well. Highly recommended!
Response from Silk & Snow
Aug 18, 2020
Hi Michael, Wow! We're so happy that you like both mattresses :) Thanks for your great review! All the best, Chloe
Michael T
Aug 17, 2020
Verified Buyer
Mattress Protector
I've purchased 2 mattresses from them bacause I was so impressed with how comfortable they are to sleep in. It's been over 2 years and I still think it was a great purchase. I understand that not everyone likes a medium-firm mattress, but if you do then I'd recommend giving them a go.
Response from Silk & Snow
Aug 18, 2020
Hi Michael, Wow! We're so happy that you like both mattresses :) Thanks for your great review! All the best, Chloe
Chandni C
Aug 17, 2020
Verified Buyer
Mattress Protector
It fits well on my queen size silk and snow mattress. Doesn't make crinkly sounds. Haven't tested its waterproof-ness yet but so far so good.
Response from Silk & Snow
Aug 18, 2020
Hi Chandni, We're glad that you're enjoying your mattress protector so far! Thanks for the review :) All the best, Chloe
Marc C
Aug 17, 2020
Verified Buyer
S&S Hybrid Mattress
Bonjour je suis déçu du support que le matelas procure jusqu’à présent. Quand je m’assois le côté du matelas sont trop mou. Je suis encore indécis à savoir si je le garde ou non
Gail L
Aug 17, 2020
Verified Buyer
S&S Hybrid Mattress
We have been sleeping on this mattress for about a month now and find it comfortable enough. Do wish it was a bit firmer but it is not uncomfortable and we aren't complaining about joint aches in the morning.
Response from Silk & Snow
Aug 17, 2020
Hi Gail, We're glad that you find the mattress comfortable :) Thanks for the review and feedback! All the best, Chloe
Alvin B
Aug 17, 2020
Verified Buyer
S&S Hybrid Mattress
Received in timely manner, comfortable mattress, have only had for 4 weeks. Price maybe slightly high, but if quality holds up would be alright
Response from Silk & Snow
Aug 17, 2020
Hi Alvin, We're happy to hear that you're enjoying your mattress so far. Thanks for the review! All the best, Chloe
Melissa H
Aug 16, 2020
Verified Buyer
S&S Hybrid Mattress
Great mattress. My husband and I love it
Response from Silk & Snow
Aug 17, 2020
Hi Melissa, Great news! We're happy that you and your husband love the new mattress :) Thanks for the review! All the best, Chloe
Francois D
Aug 16, 2020
Verified Buyer
S&S Hybrid Mattress
Service à la clientèle excellent. J'ai enfin trouvé un matelas confortable et parfait. Un seul bémol, je ne suggère pas la ousse protectrice..., Elle glisse trop. Sinon, un matelas que je rachèterait certainement
Mosey S
Aug 16, 2020
Verified Buyer
Love the mattress! Iwas worried because my husband wanted a “firm” mattress and it is very soft, but he has had no trouble adjusting. This was our first foam mattress, so the feel was a bit of an adjustment. If you have small kids crawl in with you in a queen, someone will probably fall out, it was weird getting used to the no hard edges but very comfy. I would suggest getting a mattress cover as the cover that it comes in is really more part of the mattress, but it is easy to take off and clean, i just think that most things might seep through. Also, we are warm sleepers and have not felt warmer with this foam as opposed to coil.
Response from Silk & Snow
Aug 23, 2020
Hi Mosey Thank you for taking the time to write to us, we appreciate your feedback! We are happy to hear that you're enjoying your S&S Mattress! All the best Susan
Jonathan B
Aug 15, 2020
Verified Buyer
S&S Hybrid Mattress
Good value. Fast delivery and very comfy
Response from Silk & Snow
Aug 17, 2020
Hi Jonathan, Excellent! Thanks for the review. We're glad that you're enjoying your new mattress! To many more comfy nights :) All the best, Chloe
Mélanie R
Aug 15, 2020
Verified Buyer
S&S Hybrid Mattress
Ne nous convient pas
Trop mou
Response from Silk & Snow
Nov 13, 2020
Bonjour Mélanie, Merci pour votre commentaire. Nous sommes désolés que le matelas ne vous ait pas convenu et nous avons eu un plaisir à vous assister à retourner ce dernier. Il est intéressant de recevoir les avis de nos clients car la majorité trouvent que le matelas Hybride est ferme et cela montre qu'il est toujours mieux de voir par soi-même car il en vient d'une préférence personnelle, tout simplement. Nous espérons que vous avez réussi à trouver le matelas de vos rêves. Bonne continuation, - Louisa
Douglas J
Aug 15, 2020
Verified Buyer
S&S Hybrid Mattress
Awesome bed. More awesome sleeps
Response from Silk & Snow
Aug 17, 2020
Hi Douglas, Excellent! We're happy that you're enjoying your new mattress and that you're getting a good sleep! Thanks for the awesome review :) All the best, Chloe
marc L
Aug 15, 2020
Verified Buyer
S&S Hybrid Mattress
Soo surprised
Response from Silk & Snow
Aug 23, 2020
Hi Marc We're hoping it was a good surprise, if not please let us know! Thanks! Susan
Mark H
Aug 15, 2020
Verified Buyer
S&S Mattress
Ico
Chris B
Aug 15, 2020
Verified Buyer
S&S Hybrid Mattress
I had a queen coil mattress and decided to treat myself to a King. I purchased a Douglas bed. The buying (and return) experience for the Douglas bed was A+. However, I found the mattress to sleep too hot. Thus, I decided to return it and try a Silk and Snow hybrid mattress. The buying experience for the Silk and Snow was a B+ experience. Shipping updates were poor/inaccurate. Maybe because of COVID? Having said that, it arrived relatively quickly; I was just less informed than I was when I purchased the Douglas (also purchased during COVID). I wouldn't hesitate to buy from either though.

I found the Silk and Snow mattress sleeps a lot cooler than the Douglas. I also found the Silk and Snow mattress to have much better edge support than the Douglas. Thus, I am intending to keep the S&S. Having said that, the S&S is still not as cool as a coil mattress. I tend to sleep on fairly firm beds. The S&S is tending to be fairly soft for me. Almost too soft. I'm 240 lbs. It was firmer than the Douglas though. My wife is 160 lbs, and she finds both the Douglas and S&S to be firmer than the coil mattresses we sleep on (I find they are both much softer). Thus, weight makes make a huge difference to the support a mattress gives.
Response from Silk & Snow
Aug 23, 2020
Hi Chris, Thank you for taking the time to write to us, we appreciate your honest review and feedback. We are sorry to hear about the B+ experience with our customer service. COVID has certainly thrown a few speed bumps our way and we truly are the at mercy of 3rd party couriers at the moment. Regardless, we are happy to hear that you're keeping your Hybrid! All the best, Susan
Lydia G
Aug 14, 2020
Verified Buyer
S&S Mattress
Good
Response from Silk & Snow
Aug 17, 2020
Hi Lydia, We're happy that you're enjoying your new mattress! Thanks for the review :) All the best, Chloe
Scott M
Aug 14, 2020
Verified Buyer
S&S Hybrid Mattress
I did a lot of research online for mattresses in a box prior to making this purchase and I think the right choice was made. Delivery was super fast... We ordered on Monday and the mattress had arrived by the next Monday. Easy enough to unpack with two people. I'm no mattress expert since we're only just replacing our Sealy we've had for 10 years
Response from Silk & Snow
Aug 17, 2020
Hi Scott, Thanks for the great review! We're glad that you received your mattress quickly and that it was easy to unpack :) Enjoy your new bed! All the best, Chloe
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.

Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.

With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.

Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
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Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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