4.6
From 1
to 5
Reviews
21598
Recommend
10 / 10
TrustScore
9.29 / 10
Kaegan D
Verified Buyer
Things started out okay with the bed, but as it broke in, it became clear that the mattress was subpar. The layer of latex is thinner than described, and after a few months, you really start to feel the springs. The springs too despite being pocket-coiled transfer motion a lot, so even the smallest motion from your bed mate is likely to wake you up.
I contacted supported a bit after the 100 day guarantee noting these issues that had been emerged, but was told there was nothing they could do, and instead was advised to spend more money on an additional layer of latex. Ultimately I would like to return the mattress and get something better for the price.
I contacted supported a bit after the 100 day guarantee noting these issues that had been emerged, but was told there was nothing they could do, and instead was advised to spend more money on an additional layer of latex. Ultimately I would like to return the mattress and get something better for the price.
Response from Silk & Snow
Jun 04, 2023
Hello Kaegan,
We apologize for the issues you have experienced with our mattress and the subsequent response from our customer support team. We understand your frustration and disappointment, and we want to address your concerns.
While we regret that we are unable to facilitate a return past the 100-night trial period, as per our advertised policy and terms & conditions, we want to assure you that your feedback is important to us. We apologize if our suggestions to add an additional layer of latex came across as dismissive or not aligned with your expectations. Our intention was to provide potential solutions to enhance the comfort of the mattress, considering the return timeframe had passed.
Please be aware that our mattresses come with a 15-year warranty to address any performance-related concerns. We apologize for any inconvenience caused and appreciate your understanding. Your feedback helps us improve our offerings and customer experience. If you have any further questions or require assistance, please do not hesitate to contact us.
Warm regards,
Will S
Verified Email
Terry Bath Towels
We ordered the oatmeal headboard and upholstered frame. Just happen to look under the bed while pulling out summer clothes and noticed all 4 metal support legs were bent and one wooden corner leg had separated from its wood screws. We assembled in early Dec and it is only June. I'd also like to mention we as pretty kind to it ad we have very little sex on it (re: 11 month old baby) and it seems it cannot support my wife and I (360lbs combined). They look really nice but the build quality is poor
Response from Silk & Snow
Jun 04, 2023
Hello Will,
We sincerely apologize for the issues you have encountered with our upholstered frame. This is not the level of quality we strive to provide, and we understand your disappointment.
Our products are designed to meet high standards of durability and performance, and we apologize that they did not meet your expectations. We want to assure you that we stand by the quality of our products, which is why we offer a 5-year warranty with our furniture.
We invite you to reach out to our customer service team so that we can take a closer look at the issue and provide a suitable resolution. Your satisfaction is important to us, and we are committed to addressing this matter promptly and effectively.
Once again, we apologize for any inconvenience caused. Thank you for bringing this to our attention, and we appreciate your patience and understanding. We look forward to assisting you and resolving this issue to your satisfaction.
Warm regards,
Delores P
Verified Buyer
S&S Organic Mattress
So comfy & supportive. We’re plus-size people. We feel fully supported. Best sleeps ever since having this bed!
Blake V
Verified Buyer
S&S Hybrid Mattress
Stayed with friends in Toronto and our sleep experience was INCREDIBLE. Got back to Chicago and ordered a hybrid king. Absolutely incredible balance of springs and memory foam. Perfection for a thousand less than comparable mattresses. Perfect.
Colin P
Verified Buyer
S&S Hybrid Mattress
our mattress had two small stains on it when we unwrapped it. Looked like oil/lubricant perhaps from the compression machine used.
Teresa F
Verified Buyer
Percale Cotton Sheet Set
The sheets are fantastic.
Kristi P
Verified Buyer
Adjustable Pillow (Retail)
I love it!! I love that I could add or remove filling . I changed it a few times, now it’s perfect . I will be preferring one for everyone in my family!
Marsha R
Verified Buyer
S&S Hybrid Mattress
I love my new mattress! It is very comfortable and I don’t wake up with a stiff back every morning. I did lots of research and found my Silk and Snow to be the perfect fit. Not too soft and not too firm. I sleep hot but so far the mattress has kept me cool. The shipping was quick and my contact with the company was very pleasant. Thanks for creating such an excellent product!
Allana F
Verified Buyer
Flax Linen Duvet Cover
Little stuff still but such a beautiful color and quality.
Cory L
Verified Buyer
Flax Linen Flat Sheet
Absolutely love the linen sheet and pillowcases. The fabric is wonderful to sleep on .
Tanya M
Verified Buyer
Flax Linen Duvet Cover
Love them thank you.
william b
Verified Buyer
S&S Hybrid Mattress
Best bed I've ever purchased
Alexis C
Verified Buyer
Down Duvet
Perfect weight, super comfortable, keeps me cool
Bev E
Verified Buyer
I have purchased the Egyptian cotton bed sheets and, later, the plush terry bath towels. They are everything I expected and much more. The towels are as luxurious as any I have enjoyed in a high end resort or hotel. The colours are true to those shown on the website.
I am in the process of ordering some “misty rose” to compliment my “champagne” pink plush terry towels. I truly feel “spoiled” every time I have a shower. Why not!
I am in the process of ordering some “misty rose” to compliment my “champagne” pink plush terry towels. I truly feel “spoiled” every time I have a shower. Why not!
Valérie T
Verified Buyer
Natural Weighted Blanket
I love my new heavy cover.
Kelly B
Verified Buyer
S&S Hybrid Mattress
Decent mattress. Pretty decent overall. Has not helped my hips as I had hoped it would.
Barry K
Verified Buyer
S&S Hybrid Mattress
The mattress arrived in a very damaged package.. Luckily the contents seemed OK. After allowing the mattress to inflate we slept on it for a few weeks. I did find it quite soft but after a few night it seemed comfortable.
When sitting up with you feet on the floor the side of the mattress compressed with my weight so be careful.
When sitting up with you feet on the floor the side of the mattress compressed with my weight so be careful.
Jacob C
Verified Buyer
S&S Hybrid Mattress
I found a big and positive difference when sleeping on this mattresses.
Daniel S
Verified Buyer
S&S Hybrid Mattress
This is one of the most comfortable mattress I’ve ever slept in. I’ve tried endy, Douglas, and Juno mattresses and this is by far the best. Usually don’t do reviews but if you’re unsure I’d say go for it.
Theresa A
Verified Buyer
Wooden Bed Frame
Amazing quality and easy to assemble for hundreds less than another brand! This is the real deal and just what I was looking for in a new bed frame. This will last for as long as I want and will be convenient in case I have to move, again.
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
Top Rated Products
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S&S Hybrid Mattress |
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Adjustable Pillow (Retail... |
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