4.6
From 1
to 5
Reviews
21598
Recommend
10 / 10
TrustScore
9.29 / 10
Miranda C
Verified Buyer
Percale Cotton Duvet Cover
Duvet cover has a zipper, which I prefer to a button closure. Product came quickly. My only regret is that the cotton is not a bit thicker.
Tania M
Verified Buyer
Surmatelas S&S organique
Bought a topper for my too firm matress and made it perfect!
SYLVAIN R
Verified Buyer
S&S Organic Mattress
Surface inégale et s'enfonce au centre. Maintien différent après quelques jours que lors de l'essai en magasin. Ressorts centraux pas assez fermes.
Response from Silk & Snow
Feb 03, 2023
Bonjour Sylvain,
Nous apprécions vraiment que vous nous écriviez et que vous partagiez vos commentaires avec notre équipe. Nous comprenons que votre nouveau matelas ne vous convient peut-être pas et si vous souhaitez le retourner une fois que vous êtes éligible lors de votre essai de 100 nuits, veuillez nous en informer et nous vous fournirons les prochaines étapes.
Sincèrement,
Michelle
Matthew M
Verified Buyer
Natural Weighted Blanket
After reading many reviews of different weighted blankets, I went with Silk and Snow because it seemed like they had a great product and customer service. I ordered the 15lb blanket for my fiancé and once it came it was the wrong size. However, the team at silk and snow quickly rectified the situation and sent over the correct product.
Blanket is super comfy and soft and my fiancé is very very happy with it. Thank you silk and Snow!!!
Blanket is super comfy and soft and my fiancé is very very happy with it. Thank you silk and Snow!!!
Tanya
Verified Email
Sheet Set - Twin (white)
I just received my order, which was the Egyptian cotton sheet set. It was supposed to include a flat sheet, a fitted sheet, and two pillowcases, but instead it came with two flat sheets and no fitted sheet. Very disappointed.
Response from Silk & Snow
Feb 03, 2023
Hi Tanya,
Thank you for taking the time to write in and share your feedback with our team. We are sorry that you did not receive the right item in your Egyptian cotton sheet set and have taken a closer look at your order. We would recommend you reach out to our customer service team by sending an email to hello@silkandsnow.com so they may assist you with this matter. Once again, we apologize you did not receive the correct items and remain available if you have any other questions or concerns please let us know.
Sincerely,
Michelle
Carson R
Verified Buyer
S&S Hybrid Mattress
Item was shipped quickly upon order and delivered without issue. Set up was easy and quick. I purchased this bed while on sale and I feel that the value is good. Bed is comfortable. Didn’t smell funny like some of the reviews said. I would be confident in another purchase from Silk and Snow.
Response from Silk & Snow
Feb 10, 2023
Hi Carson,
We are so glad to hear of your positive experience with our company. Thank you for taking the time to write in.
All the best,
Michelle
Michael R
Verified Buyer
S&S Hybrid Mattress
Great mattress!
Response from Silk & Snow
Feb 10, 2023
Hi Michael,
Thank you so much for taking the time to reach out! Here's to being cozy!
All the best,
Michelle
Mike
Verified Email
Wooden Bed Frame
I can't give 4.5 stars, so I'll round up to 5. It took a little bit of time and work to get the bed frame up and going, but now that it is fully functional, our whole setup is great! No squeaks, no loose fitting pieces and a great sleep. If you have to deal with customer service for anything, my experience says be persistent. They are kind and good to deal with but it seems to me that dealing with an online company makes communication a little more challenging when issues arise, which can slow things a bit. The trade off is worth it in my opinion as the price is well worth the quality of product. I was referred to S&S by a friend and I will be happy to do the same for anyone thinking of choosing them.
Response from Silk & Snow
Jan 17, 2023
Hi Mike,
Thank you for reaching out and sharing this issue you've had with your new wooden bed frame with headboard. We appreciate you bringing up this concern and have taken a closer look at your order. We can see you have since been in communication with our customer service team and will be receiving replacements parts instead. Once again, we apologize for this experience with our brand and if you have any other questions or concerns please let us know and we will be ready to assist you further.
Sincerely,
Michelle
Laura G
Verified Buyer
S&S Hybrid Mattress
Absolutely love this mattress! It is a game changer for sleep. Super comfy, doesn’t make me overheat and fits my silk and snow frame perfectly. I never leave reviews but the customer service and overall experience with this company has been so wonderful that I needed to share!
Response from Silk & Snow
Feb 10, 2023
Hi Laura,
That is such great news! We will be sure to pass along your kudos to our customer service team. Happy sleeping!
All the best,
Michelle
Adelaide Z
Verified Buyer
S&S Hybrid Mattress
Extreme to comfy mattress! Super happy with my choice to purchase this mattress over other brands.
Response from Silk & Snow
Feb 10, 2023
Hi Adelaide,
We are so glad you are finding your new hybrid mattress so comfortable! Thank you for taking the time to reach out and share your feedback with our brand. Here's to many more cozy nights of happy sleep to come!
All the best,
Michelle
Nicole S
Verified Buyer
Adjustable Pillow (Retail)
Great pillow! At an amazing price
Response from Silk & Snow
Feb 10, 2023
Hi Nicole,
We are so glad you are happy with your new pillow! Thank you for taking the time to reach out. Stay cozy!
All the best,
Michelle
Amit N
Verified Buyer
Silk Pillowcase
It's very soft and made from actual silk. Only negatives are the price is pretty high for just one pillowcase. It would normally be fine to pay this price for a silk pillowcase, but my two cases had some slight imperfections and what looked like a scratch/little tear. There's also this small dark spot that looks like a stain but has a different texture than the rest of the pillowcase. I would expect for the price that there wouldn't be these little imperfections. Overall, it is very soft and feels nice on my face. If you can get them on sale, would recommend it.
Response from Silk & Snow
Feb 10, 2023
Hi Amit,
We appreciate you taking the time to reach out and share your feedback with our brand. We will be sure to follow up with our team accordingly as we are continuously looking to enhance our products whenever possible.
Sincerely,
Michelle
gary p
Verified Buyer
Percale Cotton Sheet Set
Sheets are ok. They are not that comfortable while sleeping and they wrinkle an awful lot even while washed solely on their own.
Response from Silk & Snow
Feb 10, 2023
Hi Gary,
We appreciate you reaching out and sharing your feedback with your percale cotton bedding. If you find after further testing you would prefer to proceed with a return, please send our customer service team an email to hello@silkandsnow.com during your 100 Night Trial. If you have any other questions or concerns please let us know.
Sincerely,
Michelle
Jeremy H
Verified Buyer
Hand Knitted Weighted Blanket
Have this at the end of my bed, so it’s rest on my feet and it relieves a bunch of work stress! Would buy again
Response from Silk & Snow
Feb 10, 2023
Hi Jeremy,
We are happy to hear you are enjoying your new weighted blanket! Stay cozy!
All the best,
Michelle
James A
Verified Buyer
Mattress Protector
Great protector, but dropped a star for slipping off my corner of the mattress every few nights (though I do tend to toss and turn pretty hard). Worth it for a certified product that reduces the chemicals we are exposed to in our beds.
Response from Silk & Snow
Feb 10, 2023
Hi James,
We appreciate you taking the time to reach out and share your feedback with our brand. We will be sure to pass along your feedback to our design team as we are always looking to enhance our products when possible.
Sincerely,
Michelle
Jeremy K
Verified Buyer
Adjustable Pillow (Retail)
A very comfy pillow. Great for side sleeping
Would definitely recommend it
Would definitely recommend it
Response from Silk & Snow
Feb 03, 2023
Hi Jeremy,
We are so glad you would recommend us and appreciate you taking the time to reach out. Happy sleeping!
All the best,
Michelle
Carole B
Verified Buyer
Matelas S&S Hybride
Tres bon !
Response from Silk & Snow
Feb 02, 2023
Bonjour Carole,
Nous apprécions vraiment que vous nous écriviez et que vous partagiez vos commentaires positifs avec notre équipe. Bons dodos !
Cordialement,
Michelle
Richard O
Verified Buyer
S&S Hybrid Mattress
Happy with mattress so far but disappointed in edge support.
Response from Silk & Snow
Feb 02, 2023
Hi Richard,
Thank you for taking the time to reach out and share your feedback with our brand. We will be sure to follow up with the team accordingly as we are always looking to enhance our products for the future. If you have any questions or concerns regarding your new mattress, please contact our customer service team by sending an email to hello@silkandsnow.com.
Sincerely,
Michelle
Steve V
Verified Buyer
Not so good for side sleepers. Collapses, and tends to scoot out from under my head. Great for sleeping on my back.
Response from Silk & Snow
Feb 03, 2023
Hi Steve,
Thank you for taking the time to write in and share your feedback with our brand. We are sorry that you are having some issues with your new pillows and will be sure to pass along this information to our design team accordingly. If you find that after further testing your new pillow is not suitable for your needs, please send the customer service team an email at hello@silkandsnow.com during your 100 Night Trial. Please let us know if you have any other questions or concerns.
Sincerely,
Michelle
James S
Verified Buyer
S&S Hybrid Mattress
Received quickly and very happy, i suffer from liwer back pain and sciatic pain, this has been a huge pain reduction
Response from Silk & Snow
Feb 02, 2023
Hi James,
We are so glad you are feeling reduced pain now that you are using your new hybrid mattress. Thank you for taking the time to reach out. Happy sleeping!
All the best,
Michelle
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
Top Rated Products
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S&S Hybrid Mattress |
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Egyptian Cotton Sheet Set |
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Adjustable Pillow (Retail... |
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