4.6
From 1
to 5
Reviews
21598
Recommend
10 / 10
TrustScore
9.29 / 10
Meg W
Verified Buyer
payment plan made this doable for me and the mattress is very comfortable. I'm really happy with my purchase.
Response from Silk & Snow
Dec 20, 2022
Hi Meg,
We are so glad you're finding your new S&S mattress so comfortable! Thank you for taking the time to write in and share your experience. Here's to being cozy!
All the best,
Michelle
Susan K
Verified Buyer
Down Duvet
My favourite blanket
Response from Silk & Snow
Dec 20, 2022
Hi Susan,
Thank you for taking the time to reach out and share your experience. We are so glad to hear your new down duvet is your favourite. Wishing you many more cozy nights of restful sleep to come!
All the best,
Michelle
Susan K
Verified Buyer
Mattress Protector
Wonderful and cuddly
Response from Silk & Snow
Dec 20, 2022
Hi Susan,
We are so glad you are enjoying your new S&S products! Thank you so much for taking the time to reach out. Stay cozy!
All the best,
Michelle
Hailey F
Verified Buyer
Storage Bed
Easy assembly with 2 people, love the look. Wish the drawer would stay closed a bit better but with an area rug underneath it helps.
Response from Silk & Snow
Dec 20, 2022
Hi Hailey,
We really appreciate you taking the time to write in and share your experience with us. We will be sure to pass along your feedback to our design team as we are always looking to enhance our products. We remain available if you have any questions or concerns please let us know.
Sincerely,
Michelle
Leslie E
Verified Buyer
S&S Organic Mattress Topper
This is the perfect firm mattress topper. It was easy to unpack, not too thick and extremely comfortable. It adds just the right firmness to a softer mattress. Most importantly, it is high quality.
Response from Silk & Snow
Dec 20, 2022
Hi Leslie,
We are so glad you are finding your new organic mattress topper so comfortable! Thank you for taking the time to write to us. Stay cozy!
All the best,
Michelle
Ron C
Verified Buyer
Alpaca Throw
It’s a Christmas gift so I review it yet
Response from Silk & Snow
Dec 19, 2022
Hi Ron,
Thank you for letting us know your alpaca throw is a gift and has yet to be received. We remain available if you have any other questions or concerns please let us know!
All the best,
Michelle
Kristyn K
Verified Buyer
Muslin Duvet Cover
So soft and cozy.
Response from Silk & Snow
Dec 20, 2022
Hi Kristyn,
We are so pleased you are enjoying your new muslin duvet cover! Thank you for taking the time to write in and share your feedback with our team. Here's to happy sleeping!
All the best,
Michelle
Kathleen C
Verified Buyer
S&S Hybrid Mattress
Arrived on time as promised. Very comfortable!
Response from Silk & Snow
Dec 14, 2022
Hi Kathleen,
We are so glad you are enjoying your new hybrid mattress! Thank you for taking the time to write in and share your feedback with our team. Here's to many more comfortable nights of happy sleep to come!
All the best,
Michelle
Nina B
Verified Buyer
Flax Linen Fitted Sheet & Pillowcases
I love my sheets! They cover me in the summer but don't overheat me. I've recommended them to all my friends.
Response from Silk & Snow
Dec 14, 2022
Hi Nina,
Thank you so much for taking the time to write in and share your feedback with our team. We are so glad you are loving your new flax linen bedding! Happy sleeping!
All the best,
Michelle
Nina B
Verified Buyer
Muslin Duvet Cover
Love the feel and texture!
Response from Silk & Snow
Dec 14, 2022
Hi Nina,
We are thrilled you are loving your new muslin duvet cover! Thank you for taking the time to write in and share your feedback with our team. Stay cozy!
All the best,
Michelle
Angela S
Verified Buyer
Flax Linen Duvet Cover
These sheet did not fit my bed well and wrinkled underneath me too much to be comfortable.
The amount of lint was too much even after 2 nd washing. I would like a refund
The amount of lint was too much even after 2 nd washing. I would like a refund
Response from Silk & Snow
Dec 13, 2022
Hi Angela,
Thank you for taking the time to write in and share your feedback with our team. We are sorry you are not liking your new flax linen duvet cover and have taken a closer look at your order. We can see you have since been in communication with our customer service team and have initiated your return during your 100 Night Trial. We remain available if you have any other questions or concerns please let us know.
Sincerely,
Michelle
Krista L
Verified Buyer
S&S Hybrid Mattress
I think I will be returning this mattress, as it is not the fit for me. It's too firm, and my shoulders and hips are not comfortable while sleeping on my side. We've been using this mattress for a couple weeks now, and I can't sleep on it without some sort of pad underneath me. My fiance however, does like the bed and sleeps well on it. They also would not follow through on their 100 day guarantee and made me find someone to donate it to, have email correspondence, then drop it off at their house, in order to get a refund.
Response from Silk & Snow
Nov 08, 2022
Hi Krista,
Thank you for taking the time to reach out and share your feedback with our team. We are sorry that you are not finding your mattress suitable for your needs and understand that it is not the feel you are looking for. In our experience, it can take up to a month for your body to fully adjust to a new sleep surface however if you find that after further testing the mattress remains unsuitable, please send an email to our customer service team to initiate your return during your 100 Night Trial. To do so, please send an email to hello@silkandsnow.com. If you have any other questions or concerns please let us know.
Sincerely,
Michelle
Wendy H
Verified Buyer
Egyptian Cotton Sheet Set
I purchased the queen size bed sheets. The sheets are high quality and soft. Delivery was fast and customer service is nice. The sheets were 10% off three weeks after my purchase, so I wrote an email to request for price match. The customer service replied me kindly within 24 hours and I got the $18 refund on the same day. It was a pleasant purchase experience, and I will be back if I need more sheets.
Response from Silk & Snow
Dec 14, 2022
Hi Wendy,
Thank you for taking the time to write in and share your feedback with our brand. We will be sure to pass along your feedback to our customer service team! Wishing you many more comfy nights of cozy sleep to come!
All the best,
Michelle
Megan P
Verified Buyer
S&S Hybrid Mattress
So incredibly happy with our new mattress. It’s comfortable, and even after 2 months still as firm. I can’t even feel my husband get out of bed in the morning, and he used to bounce me awake every day. Super comfortable, easy delivery and set up and for the price point, we are thrilled.
Response from Silk & Snow
Dec 13, 2022
Hi Megan,
We are so glad to hear this great news! Thank you for taking the time to write in and share your experience with our team. Wishing you many more comfortable nights of happy sleep to come!
All the best,
Michelle
Alexandra R
Verified Buyer
Storage Bed
Extremely unsatisfied with my bed. It is not strong or well made. It came quickly but seriously lacking in quality. Very disappointed, would not recommend.
Response from Silk & Snow
Dec 19, 2022
Hi Alexandra,
We appreciate you taking the time to reach out and share your concerns with our team. We are very sorry you are having this issue with your new storage bed and we would recommend you contact our customer service team so they may take a closer look and ensure everything is working as it should with your frame. To do so, please send them an email to hello@silkandsnow.com. We remain available if you have any other questions or concerns please let us know.
Sincerely,
Michelle
Khaled
Verified Email
S&S Hybrid Mattress - Twin
I’ve owned the mattress(hybrid) for over a year now. Seemed fine for the first bit however the firmness went down substantially since purchase. I’m a side sleeper and the springs are now creating a deeper curve in the middle of the mattress which causes me to wake up with tension. I use a pillow to increase support under my side however I don’t think that is an ideal solution. I will now have to buy a new mattress or a topper for this one…
Response from Silk & Snow
Dec 12, 2022
Hi Khaled,
Thank you for taking the time to reach out and share your experience with our team. We are very sorry for this issue you have experienced and have taken a closer look at your order. We can see you have since been in communication with our customer service team regarding this matter. If you have any other questions or concerns please let us know as it is important to us we make things right.
Sincerely,
Michelle
Robert P
Verified Buyer
S&S Organic Mattress Topper
Wow! Great Topper! Bought the 2 inch firm queen based on organic, price, and return policy. Very happy. Highly recommend. My ultra critical spouse also loves it! Lol!
Response from Silk & Snow
Dec 13, 2022
Hi Robert,
We are thrilled you are loving your new organic mattress topper! Thank you for taking the time to write in and share your feedback with us. Here's to happy sleeping!
All the best,
Michelle
Laurane R
Verified Email
Pillow - Standard
We are so happy with our pillows, the fact we can ajust them is the key ! It's been very confortable so far ! I would like to say a special thank you to the customer service team that has made that possible. At first we did not get the package - had some troubles with the FedEx delivery, but Silk and Snow believed us and send us a new package : thank you so much !
Response from Silk & Snow
Dec 13, 2022
Hi Laurane,
We are so glad you are enjoying your new adjustable pillows! We appreciate your insight and will be sure to follow up with our third party courier. Thank you for taking the time to reach out and share your feedback with us. Happy sleeping!
All the best,
Michelle
Debbie S
Verified Buyer
S&S Organic Mattress Topper
My new mattress topper is beautifully made and the quality seems top-notch. However, I wish the "firm" was even firmer.
Response from Silk & Snow
Dec 13, 2022
Hi Debbie,
We are so glad you are enjoying your new organic mattress topper. Thank you for taking the time to write in and share your feedback, we will be sure to pass along your comments to our design team. We remain available if you have any other questions or concerns please let us know.
Sincerely,
Michelle
Rumail B
Verified Buyer
S&S Hybrid Mattress
The mattress is very comfortable
Response from Silk & Snow
Dec 13, 2022
Hi Rumail,
We are so pleased you are finding your new hybrid mattress so comfortable! Thank you for taking the time to reach out. Here's to many more cozy nights ahead!
All the best,
Michelle
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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