4.6
From 1
to 5
Reviews
21598
Recommend
10 / 10
TrustScore
9.29 / 10
David L
Verified Buyer
Upholstered Bed Frame with Headboard
it said that my order was delivered. I did not get my mattress but I did receive the free duvet for orders over $800. So I am not very happy. It was either stolen from my house or it did not arrive
Response from Silk & Snow
Dec 19, 2022
Hi David,
Thank you for taking the time to reach out and share your feedback with our team. We apologize for this negative shipping experience you've had with us and have taken a closer look at your order. We can see that since you've reached out your package has been delivered. Once again, we are sorry for this frustration and will be sure to follow up with our third party courier accordingly. We remain available if you have any other questions or concerns please let us know.
Sincerely,
Michelle
Kristen V
Verified Buyer
S&S Organic Mattress - US
We love our new mattress! It’s the perfect combination of support and firmness, yet it still forms around your body for a super comfortable sleep. We were worried about it being too firm, but we’ve been sleeping fantastic since we got our new mattress. Customer support was also above and beyond when the shipping carrier wouldn’t deliver the package. Highly recommend Silk and Snow!
Response from Silk & Snow
Dec 13, 2022
Hi Kristen,
Thank you for taking the time to write in and share your feedback with our brand. We are so glad you are loving your new organic mattress! Happy sleeping!
All the best,
Michelle
Jose B
Verified Buyer
Upholstered Bed Frame with Headboard
The quality is very good for the price. I was disappointed in granite colour, seems more on blue side then black.
Response from Silk & Snow
Dec 13, 2022
Hi Jose,
We appreciate you taking the time to write in and share your feedback with our team. Wishing you many more cozy nights of restful sleep to come!
All the best,
Michelle
Lawrence G
Verified Buyer
Love our pillows!
Response from Silk & Snow
Dec 13, 2022
Hi Lawrence,
We are so glad you are loving your new pillows! Here's to happy sleeping!
All the best,
Michelle
Lauren C
Verified Buyer
S&S Hybrid Mattress
Customer service needs improvements
Response from Silk & Snow
Dec 12, 2022
Hi Lauren,
Thank you for taking the time to write in and share your feedback with our company. We are very sorry for the negative experience you have had with us and have taken a closer look at your order. We can see you have since been in communication with our customer service team to rectify this issue as promptly as possible. We remain available if you have any other questions please let us know by sending an email to hello@silkandsnow.com.
Sincerely,
Michelle
Mona W
Verified Buyer
Plush Terry Towel
Love, so soft.
Response from Silk & Snow
Dec 13, 2022
Hi Mona,
We are thrilled you are loving your new terry towel! Thank you for taking the time to reach out. Here's to being cozy!
All the best,
Michelle
Dwain K
Verified Buyer
Down Alternative Duvet
Love the 3 season duvet. Keeps us toasty on these cold winter nights. High quality & fill stays in place.
Response from Silk & Snow
Dec 13, 2022
Hi Dwain,
We are so glad you are enjoying your down alternative duvet! Thank you for taking the time to write in and share your experience. Stay cozy!
All the best,
Michelle
Mike H
Verified Buyer
Adjustable Pillow (Retail)
They were great. The communication regarding our order was excellent. We’re very happy with the mattresses as well! We purchased 4!
Response from Silk & Snow
Dec 13, 2022
Hi Mike,
We are so glad you are enjoying your new pillows! Thank you for taking the time to reach out and share your experience with our team. Wishing you many more comfy nights ahead!
All the best,
Michelle
Karine B
Verified Buyer
Flax Linen Fitted Sheet & Pillowcases
They are simply the greatest linen sheets I’ve ever had! And they are less expensive than others.
Response from Silk & Snow
Dec 13, 2022
Hi Karine,
We are thrilled you are loving your new flax linen bedding! Thank you for taking the time to write in and share your feedback with the team. Here's to happy sleeping!
All the best,
Michelle
Diane D
Verified Buyer
Matelas S&S Hybride
We bought this mattress for our son. He absolutely loves it. He has suffered from restless sleep for years and says he has finally started getting restful sleep since receiving this mattress. It is firm enough for his heavy build but cozy enough to softly surround his body and allow him to sleep without pressure points. He wakes up rested and most of his aches and pains have disappeared ( he works 10 hour shifts as cook). So bravo for a product that offers sturdiness with a velvet touch!
Response from Silk & Snow
Dec 13, 2022
Hi Diane,
We are thrilled your son is loving his new hybrid mattress! Thank you so much for taking the time to reach out and share your experience with our brand. Here's to many more cozy nights of happy sleep to come!
All the best,
Michelle
Jolie G
Verified Buyer
Muslin Coverlet
Beautiful blanket, purchased for an extra layer over my duvet and to use as a light bed topper in the summer. The size is generous and more than covers my queen bed when it’s unfolded. It is not super durable – if you have pets that love to make your bed for you, FYI, it won’t hold up to paws & claws. The fabric is fairly delicate. In terms of texture, it’s definitely like a raw cotton, not brushed or super soft. It matches what I was looking for and I would buy it again.
Response from Silk & Snow
Dec 13, 2022
Hi Jolie,
We appreciate you taking the time to reach out and share your experience with our team. We are glad you are enjoying your new muslin coverlet and will be sure to pass along your feedback to the rest of our design team. We remain available if you have any other questions or concerns please let us know by sending an email to hello@silkandsnow.com.
Sincerely,
Michelle
Kelsey S
Verified Buyer
S&S Hybrid Mattress
It’s just been a few weeks now but we are loving our new mattress! It was super easy to set up and is not too soft or too hard. Very comfortable.
Response from Silk & Snow
Dec 12, 2022
Hi Kelsey,
We are so glad you are finding your new hybrid mattress very comfortable! Thank you for taking the time to write in and share your feedback. Happy sleeping!
All the best,
Michelle
Francoise M
Verified Buyer
Light, comfortable, perfect
Response from Silk & Snow
Dec 12, 2022
Amazing, Francoise! We are thrilled you are enjoying your new S&S mattress. Thank you so much for taking the time to write to us and for sharing your experience!
All the best,
Michelle
Natasha L
Verified Buyer
Adjustable Pillow (Retail)
Absolutely love my new pillow, amazing that you can customize the size of it to your liking. So happy I found out about Silk & Snow!
Response from Silk & Snow
Dec 12, 2022
Hi Natasha,
We are thrilled you are loving your new pillow! Thank you for taking the time to share your experience. Wishing you many more comfy nights of happy sleeping!
All the best,
Michelle
Alex B
Verified Buyer
Down Alternative Duvet
Just great! Fluffy, light, warm , she loves it !
Response from Silk & Snow
Dec 12, 2022
Hi Alex,
We are so glad you are enjoying your new down alternative duvet! Thank you for taking the time to reach out. Happy sleeping!
All the best,
Michelle
Dan D
Verified Buyer
Down Alternative Duvet
Great product. Provides great warmth. Shipping was quick. Excellent value for money.
Response from Silk & Snow
Dec 12, 2022
Hi Dan,
We are so glad you are enjoying your new down alternative duvet! Thank you for taking the time to write in and share your feedback with our team. Wishing you many more comfy nights of happy sleep to come!
All the best,
Michelle
Sierra E
Verified Email
Duvet - Full/Queen
Luxury and at an amazing price! We got the all season down alternative duvet with the Egyptian cotton sheets from the company and are so happy with our purchase. It’s light weight & cozy. Keeps you warm but not too hot. My husband runs hot in the night and he loves this duvet
Response from Silk & Snow
Dec 12, 2022
Hi Sierra,
We are so pleased you are enjoying your new duvet! Thank you for writing in and sharing your feedback. Happy sleeping!
All the best,
Michelle
Sierra E
Verified Email
Sheet Set - Twin (white)
Just buy them lol seriously the most luxurious sheets we’ve ever had. Every morning and night I’m just so excited to be in bed. Washed them according to directions on website. We purchased the colour sand and will definitely be buying other sheets for guest bedrooms
Response from Silk & Snow
Dec 12, 2022
Hi Sierra,
We are thrilled you are enjoying your new Egyptian cotton bedding! Thank you for taking the time to write in and share your experience. Happy sleeping!
All the best,
Michelle
Sierra E
Verified Email
Bed Frame with Headboard (Granite) – King
Just received this bedframe last week. Shipping was ridiculously quick! The headboard and frame are very good quality. We had purchased a different bedframe previously and returned it. 10/10 quality on for this furniture. For the price it’s a great deal, LUXURY!
Response from Silk & Snow
Dec 12, 2022
Hi Sierra,
We are so glad you are enjoying your new bed frame and appreciate you taking the time to reach out. Wishing you many more cozy nights ahead!
All the best,
Michelle
Mathieu P
Verified Email
Flax Linen Duvet Cover
Mauvaise qualités. Drap de contour très mince. Après seulement 18 mois le drap est déchirer alors que j’ai pris soins de le laver à délicat dans une laveuse sans agitateur. Malheureusement ne peu pas recommander, très déçu.
Response from Silk & Snow
Dec 12, 2022
Bonjour Mathieu,
Merci de nous avoir contactés et de partager ce problème avec notre équipe. Nous sommes désolés pour cette expérience négative et nous vous recommandons de nous contacter en envoyant un e-mail à hello@silkandsnow.com pour vous assurer que tout fonctionne comme il se doit avec votre literie. Si vous avez d'autres questions ou préoccupations, veuillez nous en informer.
Sincèrement,
Michelle
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
Top Rated Products
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S&S Hybrid Mattress |
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Egyptian Cotton Sheet Set |
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Adjustable Pillow (Retail... |
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