4.6
From 1
to 5
Reviews
21598
Recommend
10 / 10
TrustScore
9.29 / 10
Aline L
Verified Buyer
Percale Cotton Sheet Set
Thanks to the Silk and Snow team. Excellent service! I ordered percale sheet set in the wrong Color. Return was fast and easy. The percale sheet set is of great quality, soft and very confortable! I would recommand Silk and Snow for their products.
Response from Silk & Snow
Dec 12, 2022
Hi Aline,
We are so glad to hear you are enjoying your new Percale Cotton sheets! Thank you for taking the time to reach out. Here's to happy sleeping!
All the best,
Michelle
Selina
Verified Email
S&S Mattress - Twin XL
I haven’t slept so good in years ! I didn’t even know how much I actually needed this mattress until I bought it and have now, in hindsight, kkow how terribly I was sleeping before- which I thought was my baseline. I was wrong, and I have been sleeping all through the night, feeling rejuvenated and everyday “wow I slept amazing”. I bought the king size and it is so comfortable, I also fall asleep very quickly which I wasn’t able to do prior to sleeping on this mattress. I am beyond thankful to have this mattress and highly recommend to anyone looking for that “Goldielocks “ sleep. Just right. 100% quality sleeps !
Response from Silk & Snow
Dec 12, 2022
Hi Selina,
We are thrilled to hear this great news! Thank you for letting us know you are sleeping much better with your new S&S mattress. Stay cozy!
All the best,
Michelle
Jen M
Verified Buyer
So far so good. We have only had the mattress for a month, but it has been great. Ordering, shipping and delivery were all a breeze. We got this mattress for our youngest and at first I was afraid it was too soft. I must say, I have slept on it several times and it’s been a great sleep. I like a firm mattress so this was really surprising to me. We will see how it hold up over the next month or so, but we have been happy with it so far.
Response from Silk & Snow
Dec 12, 2022
Hi Jen,
We are so glad to hear this great news! Thank you for taking the time to write in and share your experience with us. Happy sleeping!
All the best,
Michelle
Jenny Z
Verified Email
Wooden Nightstand
It looks cute and super easy to assembly. Love it!
Response from Silk & Snow
Dec 12, 2022
Hi Jenny,
That is great news! Thank you for taking the time to share your experience. We are so glad you love your new nightstand!
All the best,
Michelle
Blair M
Verified Buyer
Plush Terry Towel
I love my new pillows.
Response from Silk & Snow
Dec 12, 2022
Hi Blair,
We are so glad you are loving your new pillows! Thank you for taking the time to reach out. Happy sleeping!
All the best,
Michelle
Ayesha W
Verified Buyer
S&S Mattress
I love my mattress. I needed a softer mattress for two bad shoulders with support for my back. A perfect match at a fantastic price.
Response from Silk & Snow
Dec 09, 2022
Hi Ayesha,
We are so glad you are loving your new S&S mattress! Thank you for taking the time to reach out. Happy sleeping!
All the best,
Michelle
Emily E
Verified Buyer
S&S Hybrid Mattress
Have been sleeping on our hybrid for almost 3 weeks. Very happy with the balance of support and pressure relief. We are heavier (200 lb) mostly side sleepers. I have hip pain which I find has improved since sleeping on this mattress, perhaps because I can very comfortably sleep on my back sometimes. Excellent for all positions, even stomach. We also received the winter weight duvet as part of a promotion. I may love this the most!
Response from Silk & Snow
Dec 09, 2022
Hi Emily,
We are so glad you are sleeping so well with your new hybrid mattress! Thank you for taking the time to write to us and for sharing your experience. Wishing you many more comfy nights of cozy sleep to come!
All the best,
Michelle
Zooey B
Verified Buyer
Muslin Duvet Cover
Love it!
Response from Silk & Snow
Dec 09, 2022
Hi Zooey,
Thank you for taking the time to write in and share your experience. We are so pleased you are loving your new muslin duvet cover! Here's to happy sleeping!
All the best,
Michelle
Zooey B
Verified Buyer
Down Alternative Duvet
Love it!
Response from Silk & Snow
Dec 09, 2022
Hi Zooey,
We are thrilled you are loving your down alternative duvet! Thank you for taking the time to reach out and share your experience. Happy sleeping!
All the best,
Michelle
Michael W
Verified Buyer
Percale Cotton Sheet Set
Love the sheets. Mine was missing a pillow case but they responded quickly and are sending another.
Response from Silk & Snow
Dec 09, 2022
Hi Michael,
We are so glad you are loving your new percale cotton sheets. Thank you for taking the time to reach out. Wishing you many more comfy nights of happy sleep to come!
All the best,
Michelle
Peter J
Verified Buyer
S&S Organic Mattress - US
I will never do business with this company again.
Poor order fulfillment, customer service that is slow to respond and decide, and reactive communication.
I cancelled my order after a month of still not recieving my order. They sent it out almost 2 weeks from being paid, only after I brought it to their attention that they still had not given me a tracking # for my mattress. It then has been at a fedex facility for over 2 weeks, and 1 week since they reported it damaged in transit to silk and snow. It took a week for them to let fedex decide if I should receive a damaged mattress. I don't believe I should receive a damaged order when I paid for it. This is all after my prompting to get my order fulfilled. The company did nothing proactive in handling this matter.
The company was great at taking my order, just no good at fulfilling it.
Poor order fulfillment, customer service that is slow to respond and decide, and reactive communication.
I cancelled my order after a month of still not recieving my order. They sent it out almost 2 weeks from being paid, only after I brought it to their attention that they still had not given me a tracking # for my mattress. It then has been at a fedex facility for over 2 weeks, and 1 week since they reported it damaged in transit to silk and snow. It took a week for them to let fedex decide if I should receive a damaged mattress. I don't believe I should receive a damaged order when I paid for it. This is all after my prompting to get my order fulfilled. The company did nothing proactive in handling this matter.
The company was great at taking my order, just no good at fulfilling it.
Response from Silk & Snow
Dec 12, 2022
Hi Peter,
Thank you for taking the time to reach out and share your concerns with our team. We are very sorry for the negative experience you've had with us and will be sure to follow up accordingly. We have taken a closer look at your order and can see that you have since been in communication with our customer service team to resolve this matter. We remain available if you have any other questions or concerns please let me know.
Sincerely,
Michelle
Andrea M
Verified Buyer
S&S Hybrid Mattress
I tried the mattress at Eq3 and laid on it for some time. My mother in law has the same mattress so I spent time on hers. I wanted to be 100 percent sure. The mattresses that arrived seem like completely different mattresses than in the show room/ my mother in laws mattress. And I double checked and triple checked the style ( we got the hybrid). The mattresses feel like a hard foam and are very uncomfortable, I suspect they changed materials of the hybrid model. Im super disappointed I have to likely go through a lengthy return process!!!
Response from Silk & Snow
Dec 08, 2022
Hi Andrea,
We appreciate you taking the time to write in and share your feedback with our brand. We are very sorry your new mattresses are not suitable and you are having issues with the comfort. To initiate your return please send our customer service an email at hello@silkandsnow.com to receive the next steps. We remain available if you have any other questions or concerns.
Sincerely,
Michelle
Rachad C
Verified Buyer
Matelas S&S Hybride
mattress never received after 1 month of waiting I got reimbursed I do not recommend this company especially the telephone customer service
Response from Silk & Snow
Dec 08, 2022
Hi Rachad,
Thank you for taking the time to write in and share your experience with our team. We are very sorry for the negative shipping experience you've had with us and will be sure to follow up with our third party courier. We have taken a closer look at your order and can see you have since received your refund in full. We remain available if you have any other questions or concerns please let us know.
Sincerely,
Michelle
Roblin M
Verified Buyer
This is a wonderfully comfortable bed. It arrived quickly and there was no off gassing of odours. I would recommend the Silk and Snow mattresses.
Response from Silk & Snow
Dec 09, 2022
Hi Roblin,
We are so glad you are enjoying your new S&S mattress! Thank you for taking the time to write in and share your great news. Here's to happy sleeping!
All the best,
Michelle
Jacque V
Verified Buyer
Percale Cotton Duvet Cover
I love our new cover, a little pricey but I believe it will be very durable!!
Response from Silk & Snow
Dec 09, 2022
Hi Jacque,
We are so glad you are loving your new percale cotton duvet cover! Thank you for taking the time to write in. Happy sleeping!
All the best,
Michelle
Sandra H
Verified Email
S&S Hybrid Mattress - Twin
I bought this mattress hoping for the best. Well after 3 nights sleeping on it, I can say it is the best! I wish I would've bought it sooner. It's a medium firm mattress with just the right support. I don't wake up nearly as sore as I did with my old mattress. I highly recommend it to anyone with arthritis/joint issues.
Response from Silk & Snow
Dec 09, 2022
Hi Sandra,
We are so glad you are enjoying your new hybrid mattress! Thank you for taking the time to write in and share your feedback. Happy sleeping!
All the best,
Michelle
maria c
Verified Buyer
Egyptian Cotton Sheet Set
wonderfully soft and cool sheets
Response from Silk & Snow
Dec 09, 2022
Hi Maria,
Thank you for taking the time to write to us and for sharing your experience with your new Egyptian cotton bedding! Happy sleeping!
All the best,
Michelle
Jonathan P
Verified Buyer
Plush Terry Towel
Amazing towels!!!
Response from Silk & Snow
Dec 09, 2022
Hi Jonathan,
We are so pleased you are enjoying your new terry towels! Thank you for reaching out and writing in. Here's to being cozy!
All the best,
Michelle
Catherine M
Verified Buyer
Egyptian Cotton Sheet Set
Quick delivery and adjustments to make me happy 😃
Response from Silk & Snow
Dec 09, 2022
Hi Catherine,
We are so glad you to hear of your positive shopping experience with our company! Thank you for taking the time to write in and share your feedback. Here's to happy sleeping!
All the best,
Michelle
Cole P
Verified Buyer
Flax Linen Fitted Sheet & Pillowcases
Super soft, high quality, well made, gorgeous colour, and super breathable!
Response from Silk & Snow
Dec 09, 2022
Hi Cole,
We are so glad you are enjoying your new flax linen bedding! Thank you for taking the time to write in and share your feedback with our brand. Here's to being cozy!
All the best,
Michelle
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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