I just received mattress and am not happy with the way I received it.The box is all ripped and the one end is completely gone first time dealing with Silk&Snow and will be the last time. I have bough other bed in box and never received in this condition.

I bought my S&S Hybrid Mattress - Queen on March 2021. Still love it. I recommand.

Update: I’m writing this review after 30 nights using this mattress…It was easy to unpack, there wasn’t any noticeable smells from this mattress. The side seems were loosely sewn together, a concern if it will be durable enough to last a few years. The dimensions of this bed is a few inches smaller in width and length compared to other standard Queen size beds. It is constantly shifting on my bed frame because it’s smaller than the standard mattress size. It is also thinner and softer than i'd like. It’s medium firm only if you lay flat in the centre with evenly distributed weight. But after sleeping on it every night for about 2 weeks, I noticed an obvious permanent dip or sagging on the spot that I sleep on. I’m about 150 pounds, 5’5”. I’m mostly a side and back sleeper, my back pain is gone, but my arms get numb and tingly, and my body feels stiff and sore in the morning. Maybe this mattress will be better for lighter weight and strict back sleepers.

Instructions that tell you to get the slats from the headboard are also in the headboard 😅. I'd recommend putting the instructions outside the headboard.

Bed comes together easily and works great.

I purchased two twin xl Egyptian Cotton duvet covers for our new down alternative duvets. When they arrived, I didn’t like the feel of them when I opened up the package (I’m picky that way). But once I washed them and used a eco-friendly animal friendly softener, they feel great! Our dog and cat both love our new purchases too. They curl up and sleep so soundly … a noticeable difference! Thank you Silk & Snow! Fast delivery! Beautifully packaged (both the duvet covers and the duvets)! Great quality! Couldn’t be happier. P.S. Forgot to add, because of ties inside duvet cover and loops on duvet, it is so easy to put on! Easiest system I’ve ever come across. Love the zipper too. Well made and goes across entire bottom!

So far pretty good, I gave 4 stars because the bed is a bit more firm then I had hoped.

I recently purchased two twin xl Down Alternative Duvets: a Lightweight & an All-Season for our King bed. I am head over heels in love with this new sleeping experience! Duvet cover only, I cocoon under my lightweight, rarely getting too warm and if I do, I just pull my arms out or a foot and I cool down quickly. I love how fluffy it is and I love the sounds it makes. It’s just wonderful! And the sewn in loops across each corner make it so easy to put the duvet covers (which I also bought) on. All at an affordable price. My husband loves his all-season one as well. I did my research. This duvet was recommended time and time again and it didn’t disappoint! I’m so very pleased! Thank you Silk & Snow!

Finally at last the pillow I have been looking for after dealing with neck pain and shoulder pain. I have purchased at least a dozen pillows and spent good money trying to find one that would support my neck. Most of them where to hard and only caused more pain. After going online and looking at reviews again as I do often I came across this one as the reviews where great I thought I got nothing to loose and what’s one more pillow to add to my collection. I’m so happy I did. This pillow is so soft and supportive it’s like sleeping on a cloud. I’m a back sleeper side sleeper and occasionally a stomach sleeper. I now tell everyone about this pillow this pillow is everything I’ve wanted in a pillow. I’m ordering me a spare and will keep it in my closet in case I ever need a back up. Thank you Silk and Snow this pillow I will never be without.

I am very disappointed with these sheets. I received these sheets near the end of September. I have followed all care instructions and my fitted sheet (and pillow cases) are pilling like crazy and it’s only been about two months of using them.

Pros
- I ordered the wooden bed frame + headboard on November 22nd and received the delivery on November 24th in Southern Alberta.
- Customer service was prompt and they were responsive (I assume they were because I was interested in purchasing the bed frame. I can't say the response times would be more fast should an issue arise with the order/delivery).
- Easy setup and a booklet guide (and instructional video) was provided in the box containing the headboard.
- I was able to set it up alone and it took approximately 1.5 hours to remove everything from the packaging and assemble the bed frame.
- The bed frame itself is really beautiful and the photos do not provide enough justice.
- Absolutely no creaking (only time will tell though, you get a 5 year limited warranty).

Cons
- As noted by others, there is still a quality control issue with their bed frames:

1. Let's talk about the center support legs. The legs kept falling off during assembly. They also kept falling off after I placed my mattress onto the bed frame.

My piece of advice to anyone looking to buy this bed frame: cut some of the harder pieces of cardboard from the headboard packaging as a means to support the legs/prevent them from falling off.

2. As noted again by others, the corner legs do not line up nicely with the headboard or the footboard. You will need to get some sand paper to ensure the pieces fit together without forcing them in.

3. Last, the bed slats are lifted due to the tension caused from either the misaligned bed slat slots from the manufacturing process OR the fabric holding the slats together.

In conclusion, I went with Silk and Snow Wooden Bedframe + headboard as there is another competitor (not naming them but they are located in the US) but they were not able to ship to Canada unless you get a mail forwarding service.

I've had the mattress for about 45 days. It's okay but not the glorious mattress I was hoping for. It does have some challenges, it seems to have a bit of soft spot indentation all the way around the edge, and some other areas that are not as firm, which is odd, it should be consistent for the full expanse of the mattress. And, it is not. The first interaction with customer service asking bout exchanging has not been that stellar. They are requesting to jump through a number of hoops to then maybe assist with the issue. None of which are outlined in the returns or exchange guidelines. We'll see how it goes.
Update...a couple weeks later and am still waiting for a clear communication and process. So far the messages have not been fully read and the responses are cut and paste. I am so disappointed. I messaged the CEO so maybe that will promote some progress.

Very impressed with this mattress! I was skeptical ordering a mattess in a box as we have bigger bodies but we absolutely love it!

I had a lovely purchase experience BUT mattress hasn't full opened. The top part of the mattress fills the bed frame side to side, but the bottom half is several inches narrower. The mattress came last Monday, and it was open up onto the bed frame. I was disappointed in the stitching, the lines were't straight and there were loose threads.
After 3 full days I called to ask about why the bottom wasn't expanding, and I was told it would, just needs a bit more time.
I called this afternoon today it was now over 7 days and still not fulled open.
thats when I started to be told that your mattress are custom sewn and that it can very by several inches?!@?. What?
This is not cool, nor was the person I spoke to on the phone. really DISAPPOINTED - still haven't even slept on it.

Mattress quality is good, no issues. The memory foam top layer is barely noticeable, it feels like a standard spring mattress.

Customer service on the other hand is very poor. Neglected to respond, had to reach out several times to get an answer. Attempted to price match to a new sale after purchase. After many attempts, they finally agreed to match but only under the condition that I forfeit my trial period. That was very concerning - I decided to stick with my original price to ensure the remainder of my trial period remains valid.

After two weeks of use, this topper is more than I hoped it would be! It didn't have any scent when opened, stays cool through the night and is SO comfortable. My mattress was too firm and it would wake me up from discomfort. The topper saved me from getting a new mattress. Worth the back order wait!

We’re very happy with the quality… great price/full value and arrived within 3 days!

- 6/10 firmness.
- Great motion isolation.
- The off gas smell will go away in 48hrs
- This foam mattress isn’t made for me, woke up with terrible back pain for three days in a row. (Side sleeper)

Really love this duvet!! It's really light-weight and high quality. Haven't had to turn on heating in our home, since this product is great at keeping us warm (but not too warm). Would highly recommend!

The mattress protector is fine (can't say that it's cool-to-touch though). The item arrived with a giant yellow stain on it. The customer service asked me to wash it and report back?? Which in hindsight, I shouldn't have bothered to do (since I paid for a new and clean product), but I did. The stain was less visible after washing, but didn't go away fully. After 14 emails back-and-forth with customer service, I decided it's not worth my time to try to get it exchanged for a clean one, which means that I paid for a new mattress protector and now I have a stained one that may have possibly been used... disappointing.

My partner, suffering from hot flashes, felt the cooling of these sheets right away!