4.6
From 1
to 5
Reviews
21598
Recommend
10 / 10
TrustScore
9.29 / 10
Fanny P
Verified Buyer
Matelas S&S Hybride
Tellement confortable! Sommeil réparateur dès la première nuit. J’ai l’impression de dormir dans une grande hôtel à chaque nuit!!
Response from Silk & Snow
Nov 09, 2022
Bonjour Fanny,
Nous vous remercions d'avoir pris le temps de nous écrire et de partager tous vos commentaires positifs. Bons dodos !
Cordialement,
Michelle
Gregory M
Verified Buyer
Down Alternative Duvet
Amazing duvet! Heavy and yet fluffy and cloudy. I sleep so well since i got it!
Response from Silk & Snow
Nov 09, 2022
Hi Gregory,
That is great news! We are so glad to hear you are sleeping well with your new down alternative duvet. Here's to happy sleeping!
All the best,
Michelle
Gerardo L
Verified Buyer
Wooden Platform Bed
Some of the pieces wouldn’t fit together. Really frustrating, I had to sand them down so that they’d fit. To be honest, for the price I expected better quality, nicer cuts and finish.
Once I built the frame however, I am satisfied. My old frame sagged and this one is stable. Feels good.
Frame is good, set up is frustrating, overpriced and not as nice as expected.
Once I built the frame however, I am satisfied. My old frame sagged and this one is stable. Feels good.
Frame is good, set up is frustrating, overpriced and not as nice as expected.
Response from Silk & Snow
Nov 08, 2022
Hi Gerardo,
Thank you for taking the time to reach out and share your feedback with our brand. We are very sorry for the issues you have experienced when building your new wooden bed frame and will be sure to follow up with the team as we are always looking to enhance our products where we can. We appreciate your insight on the matter and remain available if you have any other questions or concerns please send us an email to hello@silkandsnow.com.
Sincerely,
Michelle
Dianne H
Verified Buyer
S&S Hybrid Mattress
Very comfortable. Was shipped quickly and arrived in excellent shape
Response from Silk & Snow
Nov 09, 2022
Hi Dianne,
Thank you for writing to us and sharing your feedback with our team. We are so glad you are enjoying your new hybrid mattress. Wishing you many more comfy nights of restful sleep ahead!
All the best,
Michelle
Angela F
Verified Buyer
Flax Linen Duvet Cover
great quality product
Response from Silk & Snow
Nov 09, 2022
Hi Angela,
We are so glad you have taken the time to share your awesome feedback with our company. Stay cozy!
All the best,
Michelle
Kaye K
Verified Buyer
S&S Hybrid Mattress
This bed is so comfy! Might be one of the best purchases I’ve ever made. I sleep on my side and back and I definitely feel supported in both positions. I haven’t had a bad night’s sleep since I got it!
Response from Silk & Snow
Nov 09, 2022
Hi Kaye,
We are so glad you are finding your new hybrid mattress so comfy! Thank you for taking the time to write to us and for sharing your experience. Here's to happy sleeping!
All the best,
Michelle
Sarah E
Verified Buyer
Turkish Towel
Lovely!
Response from Silk & Snow
Nov 09, 2022
Hi Sarah,
Thank you for reaching out and sharing your feedback with our brand and Turkish towels. Here's to being cozy!
All the best,
Michelle
Auntylynn
Verified Email
S&S Mattress - Twin XL
I had this mattress less than a month but knew from the first night that it is perfect. I had been looking for a soft mattress and couldn't find one for years. I'd buy one that looked soft and every time it would be hard as a rock. I love this one!
Response from Silk & Snow
Nov 09, 2022
Hi Auntylynn,
We are so glad to hear you are loving your new S&S mattress! Thank you for taking the time to reach out. Wishing you many more restful nights of cozy sleep ahead!
All the best,
Michelle
SHS
Verified Email
Sheet Set - Twin (white)
Warning: Don't ever receive these as a gift. If you get the wrong colour or item, Silk & Snow doesn't allow exchanges of gifts. They will only refund the original purchaser, and they require the gift recipient to repurchase the correct item at their own expense! I've never in my life heard of such a ridiculous policy. If you were thinking of requesting these as a gift registry item, don't!
Response from Silk & Snow
Nov 04, 2022
Hi there,
We truly apologize for this poor experience you've had with our brand and will be sure to discuss our policies as we are always looking to enhance our services. We appreciate you taking the time to write in and share your feedback with our team. Once again, we are very sorry for the negative interaction you've had with us and are available if you have any other questions or concerns please let us know.
Sincerely,
Michelle
michael w
Verified Buyer
S&S Organic Mattress - US
Everything I was hoping for in a mattress!
Response from Silk & Snow
Nov 09, 2022
Hi Michael,
Thank you for taking the time to write in and share your awesome feedback with us. Wishing you many more comfy nights of happy sleep to come!
All the best,
Michelle
Jan M
Verified Buyer
Adjustable Pillow (Retail)
Very nice pillow, always been a down pillow person and this is close. Great that is adjustable!
Response from Silk & Snow
Nov 09, 2022
Hi Jan,
We are so glad you are enjoying your new pillow! Thank you for taking the time to write to us and for sharing your experience. Stay cozy!
All the best,
Michelle
Joel D
Verified Email
Un matelas acheté 1950$ laissé en plein espace commun après avoir pris la peine d’ouvrir la porte à distance. Service de livraison médiocre. Malheureusement cette compagnie est responsable de s’associer avec un bon service de livraison. N’importe qui aurait pu prendre mon matelas.
Response from Silk & Snow
Nov 11, 2022
Bonjour Joel,
Merci d'avoir pris le temps de partager votre expérience avec notre entreprise. Nous sommes vraiment désolés pour l'expérience de livraison négative que vous avez eue avec nous et nous ferons un suivi avec l'équipe. Nous restons disponibles si vous avez d'autres questions n'hésitez pas à nous en faire part.
Sincèrement,
Michelle
Erin C
Verified Buyer
Percale Cotton Sheet Set
Very comfortable and pretty. Delivered on time.
Response from Silk & Snow
Nov 09, 2022
Hi Erin,
We are so glad to hear of you are enjoying your new percale cotton sheets! Thank you for taking the time to reach out. Here's to happy sleeping!
All the best,
Michelle
James J
Verified Buyer
S&S Organic Mattress Topper
Silk ans Snow was very easy to deal with. Ordered the King Size topper (latex) and it was backordered for a couple weeks so I emailed them to ask if they could ship after a specific date as would be on vacation. Prompt response and they emailed shipping tracking information when they shipped on the day I requested.
Unpacked the topper and rolled it right out on to our 10 year old latex mattress. No off-gassing and fit perfectly.
Been enjoying great night's sleep for over 2 weeks now.
Great company.......Great product.
Unpacked the topper and rolled it right out on to our 10 year old latex mattress. No off-gassing and fit perfectly.
Been enjoying great night's sleep for over 2 weeks now.
Great company.......Great product.
Response from Silk & Snow
Nov 09, 2022
Hi James,
We are so pleased to hear of your positive experience with our brand. Thank you for taking the time to reach out and share your feedback with us. Here's to many more happy nights of comfy sleep to come !
All the best,
Michelle
Mark L
Verified Buyer
Upholstered Bed Frame with Headboard
The bed came as described and was very easy to set up
Response from Silk & Snow
Nov 09, 2022
Hi Mark,
Thank you for taking the time to share your feedback with our brand. We are glad to hear the set up was easy. Stay cozy!
All the best,
Michelle
Angela J
Verified Buyer
Flax Linen Duvet Cover
Best sheets I have ever slept in. I wish I purchased these 20 years ago. I’m in Love! Love the feel, the look and LOVE the zipper closure on the duvet cover…it’s a game changer.
Response from Silk & Snow
Nov 09, 2022
Hi Angela,
We are thrilled to hear your new flax linen bedding are the best sheets you've ever slept on! Thank you for taking the time to write to us and for sharing your experience. Wishing you many more cozy nights ahead!
All the best,
Michelle
Charles C
Verified Buyer
S&S Hybrid Mattress
Have been sleeping on our new bed for a week now and we are loving it!
Response from Silk & Snow
Nov 09, 2022
Hi Charles,
We are so glad you are loving your new hybrid mattress! Thank you for reaching out and taking the time to share your experience with us. Stay cozy!
All the best,
Michelle
Phyllis M
Verified Buyer
Adjustable Pillow (Retail)
I bought the standard pillow 2 years ago, needed a new one so I bought this king size pillow. I don't regret buying at all, the most comfortable pillow ever!
Response from Silk & Snow
Nov 09, 2022
Awesome, Phyllis! We are so glad you are enjoying your pillows and finding them so comfortable. Here's to many more comfy nights of restful sleep to come!
All the best,
Michelle
Diane F
Verified Buyer
S&S Mattress
Love the mattress - very comfortable! And customer service was excellent from start to finish. Thank you!
Response from Silk & Snow
Nov 09, 2022
Hi Diane,
We are so glad you are loving your new S&S mattress! Thank you for reaching out and taking the time to write in. We will be sure to pass along your kudos to the customer service team! Happy sleeping!
All the best,
Michelle
Nick M
Verified Buyer
Flax Linen Duvet Cover
Perfect, comfy and keeps me cool at night!
Response from Silk & Snow
Nov 09, 2022
Hi Nick,
We are so glad you are enjoying your new flax linen duvet cover. Thank you for taking the time to reach out. Wishing you many more restful nights of cozy sleep to come!
All the best,
Michelle
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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