4.6
From 1
to 5
Reviews
21598
Recommend
10 / 10
TrustScore
9.29 / 10
Michael S
Verified Buyer
S&S Hybrid Mattress
Pretty much like a cloud with support.
Response from Silk & Snow
Oct 19, 2022
Hi Michael,
That is amazing news! Thank you for taking the time to reach out and share your feedback with our team. We are so glad you are enjoying your hybrid mattress. Here's to happy sleeping!
All the best,
Michelle
Lucie L
Verified Buyer
S&S Hybrid Mattress
Comfortable
Response from Silk & Snow
Oct 19, 2022
Hi Lucie,
We are so glad you are finding your new hybrid mattress to be comfortable. Wishing you many more restful nights of happy sleep to come!
All the best,
Michelle
kristin b
Verified Buyer
Down Alternative Duvet
I love this duvet! So soft, so warm, love it!
Response from Silk & Snow
Oct 19, 2022
Hi Kristin,
We are so pleased you are loving your new down alternative duvet! Thank you for taking the time to write in and share your feedback with our team. Wishing you many more cozy nights of happy sleep to come!
All the best,
Michelle
Dianne M
Verified Buyer
Muslin Duvet Cover
Timely delivery. Great customer service and most important of all, excellent quality. I absolutely love my duvet cover and blanket. The price was right too. Thank you
Response from Silk & Snow
Oct 19, 2022
Hi Dianne,
That's amazing news! Thank you so much for taking the time to reach out and share your awesome experience with our team. We are so glad you are loving youe new duvet cover and blanket. Here's to happy sleeping!
All the best,
Michelle
Blair B
Verified Buyer
Muslin Bathrobe
I was a little concerned about the light weight of the robe - and then I wore it! LOVE IT!!
It’s so comfortable and warm - plenty large enough for this big bear!!
It’s so comfortable and warm - plenty large enough for this big bear!!
Response from Silk & Snow
Oct 19, 2022
Hi Blair,
That's amazing news! We are thrilled you are loving your new muslin bath robe and really appreciate you taking the time to write in and share your feedback with our team. Stay cozy!
All the best,
Michelle
Noshin A
Verified Buyer
S&S Hybrid Mattress
I did a lot of research before purchasing this mattress but unfortunately I did have issues with it. It is definitely more softer than what I expected but still fine but after my trial period the mattress was doing the opposite of sinking.. idk how to explain it but I reached out to their customer service team, provided videos and whatever information they needed and got a new one because it's under warranty, so their customer service is great but if I could go back I would avoid because I just wanted a mattress and not worry about any issues but this was very stressful and annoying.
Response from Silk & Snow
Oct 18, 2022
Hi Noshin,
We appreciate you taking the time to reach out and share your feedback with our team. We are sorry that you experienced these issues with your mattress and we have taken a closer look at your order. We can see you have since received your replacement mattress covered under your warranty. We remain available if you have any other issues or concerns please let us know.
Sincerely,
Michelle
Martine L
Verified Buyer
Matelas S&S Hybride
J’adore mon nouveau matelas! Je suis très sélective et je magasine consciencieusement! Excellent service à la clientèle et livraison très rapide!
I love my new mattress! I sleep so well! Comfy! Fast delivery! Excellent customer service!
I love my new mattress! I sleep so well! Comfy! Fast delivery! Excellent customer service!
Response from Silk & Snow
Oct 19, 2022
Bonjour Martine,
Nous vous remercions de nous avoir écrit. Nous apprécions vraiment vos commentaires positifs et ne manquerons pas de les transmettre à notre équipe du service client. Bons dodos !
Cordialement,
Michelle
David C
Verified Buyer
S&S Hybrid Mattress
We love our new mattress. It's a great sleep; perfectly firm and cosy with the combo of foam, pocket coils and memory foam. A great sleep for both of us. Highly recommend.
Response from Silk & Snow
Oct 19, 2022
Hi David,
That is great news! We are so glad you are loving your new hybrid mattress. Thank you for taking the time to reach out and share your feedback with our team. Wishing you many more comfortable nights of happy sleep to come!
All the best,
Michelle
Klara E
Verified Buyer
Hand Knitted Weighted Blanket
This is a great quality product! I bought it for a gift for my husband because he likes weight to help fall asleep, and I liked that this is woven so that it is more breathable. Now that he has this blanket he doesn’t like going to sleep without it. I love it that it is all natural material. Shipping was fast too!
Response from Silk & Snow
Oct 19, 2022
Hi Klara,
We are so pleased to hear your husband is enjoying his new weighted blanket. Thank you for taking the time to reach out and share your experience with our brand. Stay cozy!
All the best,
Michelle
Gabriele S
Verified Buyer
S&S Hybrid Mattress
I am a side sleeper and my body is very happy with this new mattress and wakes up refreshed!
Response from Silk & Snow
Oct 19, 2022
Hi Gabriele,
Thank you for taking the time to reach out and share your experience with our company. We are so glad you are enjoying your new hybrid mattress and are waking up feeling refreshed. Wishing you many more comfy nights of restful sleep to come!
All the best,
Michelle
Andrea W
Verified Buyer
Upholstered Bed Frame with Headboard
Love this frame and headboard. Well made, great price!
Response from Silk & Snow
Oct 19, 2022
Hi Andrea,
We are thrilled you are loving your new bed frame with headboard! Thank you for taking the time to reach out and share your experience. Happy sleeping!
All the best,
Michelle
Karen J
Verified Buyer
Flax Linen Duvet Cover
I love the linen sheets and duvet cover. They are very soft and comfortable.
Response from Silk & Snow
Oct 19, 2022
Amazing news, Karen! We are thrilled you are loving your new flax linen bedding. Thank you so much for reaching out and sharing your feedback with our brand. Stay cozy!
All the best,
Michelle
Praneel R
Verified Buyer
S&S Hybrid Mattress
Perfect firmness for our back
Response from Silk & Snow
Oct 19, 2022
Excellent news, Praneel! We are so glad you have found the perfect level of firmness with your new hybrid mattress. Thank you for taking the time to write in and share your feedback with us. Here's to happy sleeping!
All the best,
Michelle
Rebecca L
Verified Buyer
Down Alternative Duvet
I love my new duvet, it is so unbelievably soft and very warm.
Response from Silk & Snow
Oct 19, 2022
Hi Rebecca,
That is great news! Thank you for taking the time to write in and share your feedback with our brand. We are so glad you are loving your new down alternative duvet! Stay cozy!
All the best,
Michelle
Julie P
Verified Buyer
Upholstered Bed Frame with Headboard
Easy to build and it actually made our mattress more comfortable! There is a double rail under the mattress and the slats are full size - they span the whole width of the king.
Response from Silk & Snow
Oct 19, 2022
Hi Julie,
We are thrilled you are enjoying your new bed frame with headboard! Thank you for taking the time to write in and share your experience with our brand. Here's to happy sleeping!
All the best,
Michelle
Jennifer K
Verified Buyer
Down Alternative Duvet
We love our new duvet! We are also glad we went with the lightweight as we are hot sleepers. Love the authentic duvet feeling too.
Response from Silk & Snow
Oct 19, 2022
Hi Jennifer,
We are so glad you are loving your new down alternative duvet! Thank you for taking the time to reach out and share your feedback with our team. Wishing you many more cozy nights ahead!
All the best,
Michelle
Keith F
Verified Buyer
S&S Organic Mattress Topper
I still haven’t received it!
Response from Silk & Snow
Oct 18, 2022
Hi Keith,
Thank you for taking the time to reach out and share your delivery experience so far. We are sorry for the delay in receiving your new organic mattress topper and have taken a closer look at your order. We can see that the delay has been resolved and your order should be arriving to you as soon as possible via our third party courier. Once again, we apologize for the wait and appreciate you writing in. If you have any other questions or concerns please send us an email to hello@silkandsnow.com.
Sincerely,
Michelle
Joanne W
Verified Buyer
Flax Linen Duvet Cover
We bought the lightweight down alternative duvet and the flax linen duvet cover, both in king-size, because, joy of joy, they are exactly the same size! Why is that not always the case? Why are king-size duvets and duvet covers all over the place in size, with even Silk & Snow's own king-size natural down duvet being a different size than their duvet covers?? Despite the perfect size match, a couple of extra inches in width on both would have provided better bed coverage...
Aside from the size issue (size matters!), we also love that the duvet has corner loops (one in the top centre would be great too) AND the duvet cover has corner ties, keeping the duvet from sliding to the bottom of the cover as happens with untethered duvets. Hint: a tag on both the cover and the duvet indicating 'top' or 'bottom' would make things easier, especially on king beds that are almost, but not quite, square.
Even this lightweight duvet runs warm, perhaps because it's less breathable than down - can't imagine how hot the winter duvet would be!
And thank goodness we threw the duvet cover in the dryer on air-fluff to ease wrinkles before putting it on the duvet - it gave off a TON of lint, some of which was trapped in the inner corners of the cover, making the always challenging task of putting the duvet inside the cover even more work.
Overall though, we're VERY happy with our purchases. And lastly, kudos to the Customer Service team for the great service, both in supplying fabric swatches on request, and dealing with an ordering issue.
Aside from the size issue (size matters!), we also love that the duvet has corner loops (one in the top centre would be great too) AND the duvet cover has corner ties, keeping the duvet from sliding to the bottom of the cover as happens with untethered duvets. Hint: a tag on both the cover and the duvet indicating 'top' or 'bottom' would make things easier, especially on king beds that are almost, but not quite, square.
Even this lightweight duvet runs warm, perhaps because it's less breathable than down - can't imagine how hot the winter duvet would be!
And thank goodness we threw the duvet cover in the dryer on air-fluff to ease wrinkles before putting it on the duvet - it gave off a TON of lint, some of which was trapped in the inner corners of the cover, making the always challenging task of putting the duvet inside the cover even more work.
Overall though, we're VERY happy with our purchases. And lastly, kudos to the Customer Service team for the great service, both in supplying fabric swatches on request, and dealing with an ordering issue.
Response from Silk & Snow
Oct 18, 2022
Hi Joanne,
We really appreciate you taking the time to write to us and for sharing your insight with our team. We are so glad you are very happy with your purchases and will be sure to pass along your kudos to the customer service team! Wishing you many more comfy nights of happy sleep to come!
All the best,
Michelle
juju
Verified Email
S&S Hybrid Mattress - Twin
La boite a été laissée au rez-de chaussé, devant l’immeuble et accessible par n’importe qui. Elle bloquait la porte des voisins. Mon appartement est au 3e étage et je ne pouvais la soulever seule, j’ai risqué me blesser. De plus la boîte était défoncée par le bas, difficile à soulever.
- Silk and Snow m'a ensuite répondu, en étant désolé de la mauvaise expérience. Merci d'avoir répondu, mais sans aucune compensation, ça ne change pas grand chose à la situation et à l'expérience client.
- Silk and Snow m'a ensuite répondu, en étant désolé de la mauvaise expérience. Merci d'avoir répondu, mais sans aucune compensation, ça ne change pas grand chose à la situation et à l'expérience client.
Response from Silk & Snow
Oct 17, 2022
Bonjour Juju,
Nous sommes vraiment désolés pour l'expérience négative et comprenons votre frustration à ce sujet. Nous ferons un suivi avec l'équipe car nous cherchons toujours à améliorer nos services là où nous le pouvons. Encore une fois, nous apprécions vos commentaires et nous nous excusons pour l'évolution de votre situation. Si vous avez d'autres questions ou préoccupations, veuillez nous en informer.
Sincèrement,
Michelle
Noelle C
Verified Buyer
Egyptian Cotton Sheet Set
Lovely look and feel!
Response from Silk & Snow
Oct 18, 2022
Amazing news, Noelle! Thank you for taking the time to reach out and share your feedback with our team. We are so glad you are loving your new egyptian cotton bedding! Stay cozy!
All the best,
Michelle
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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