Everything was easy for purcher.

Everything was easy for pirchaser

My husband and I recently purchased the king bed w upholstered bed frame plus Egyptian cotton sheets for our guest room. Everything arrived in perfect time for our back to back guests who were very complimentary not only on the looks of the bed but how comfortably they slept. We couldn’t be more pleased. I also need to add that the customer service we received has been top notch. Very professional knowledgeable and couldn’t be friendlier. We truly thank you!

If you're wondering if these reviews are real, they are. I waited almost 60 days to write mine. Here's my experience. I actually give it a 4 1/2 stars only because I wish the mattress was a tad softer, but I know mattresses in a box are usually firmer. I ordered this mattress after mine and my husband's backs and hips were bothering us from our old mattress of only 4 years. It was sagging and were bigger people. Tall, solid builds. So after looking at tons of options we went with this mattress, it was the most affordable and had good reviews. After a few weeks we received the mattress, only to find it had been damaged. We were sad, BUT it was on the bottom side and did not affect the overall look and function. I let the company know right away and they took action. We kept the bed and slept on it while we waited for a response to our issue. We did not want to return the mattress or have it go to a landfill. After a few weeks the company returned with a verdict. They would credit us $200 for the damage to the underside. We were very pleased. It was a small hole that doesn't affect the sleep quality. After a few days of sleeping on the mattress my back pain was gone. I still have slight hip pain, but it's most likely NOT due to the mattress. My husband also claims he is sleeping much better.
Overall highly recommend for customer service alone. Just know this is on the firmer side, but after awhile you really get used to it. I hope this bed lasts longer than 4 years like our other 1 did!

Amazing mattress. Would have liked it a little firmer but it’s still amazing

The mattress appears to be awesome but I have only been sleeping on it for a week. It arrived within a week of ordering! I haven't slept this well in years. It is very firm which is what I wanted. The memory foam top does not "suck" me in. I bought it from this company because of reviews but also because of the eco-responsibility practices of the company, because it's not the "big mail order" place we all use too much and that I'm not fond of, and because of the local sourcing of mattress components, when possible. I may not have bought local to my hometown but I do believe this is a hometown company for the people of Toronto.

Pillow cases were on the small size

Fine, so far.

Beautiful, soft, cozy...love it!!

Such a well-made blanket. I love it and have used every opportunity to use it that I can.

I bought this muslin coverlet. It is FAR too big for my Silk and Snow queen size mattress. It also snags very easily. I love all the other products I have from Silk and Snow but this one just doesn't measure up.

This is a lovely blanket, very soft and lightweight.

Simply just a all over amazing mattress! Essential for someone on the heavy side. Has really improved my sleep. I truly sleep like a baby on the s&s hybrid

Loved the mattress we ordered a while ago so much that we're replacing another bed with a Silk & Snow mattress!!

Best bedding I’ve ever owned. Feels like sleeping in heaven

Amazing this king mattress fits in that box! Very comfortable bed, no issues adjusting to the new bed!

This duvet is so comfy and feels very luxurious. Just the right amount of weight. We got the all-season and are pretty comfortable in it, might get a bit warm in the summer or if you keep your home temperature pretty during the night.

The duvet I purchased is perfect for me. The weight is appropriate for year round use and is cozy and warm. Great value for this high quality product.

Nice and puffy in every ‘square’! No ‘flat’ or ‘unstuffed’ areas! Very warm!

The mattress is comfortable. The ordeal of organizing the delivery was a total nightmare.
The miscommunication between Silk & Snow and their 3rd party delivery service was totally unacceptable. Delivery was scheduled and then cancelled the night before without any really updates. I resorted to calling customer service daily where their reply was "we'll get back to you". It took over a week to resolve the issue. Normally, a company would make some kind of apology gesture. they did not so I suggested that they compensate me for my time. I'm still waiting for them to get back to me.