4.6
From 1
to 5
Reviews
21598
Recommend
10 / 10
TrustScore
9.29 / 10
beth l
Verified Buyer
Egyptian Cotton Duvet Cover
Although the item purchased has a very nice feel to the fabric, it is NOT fluffy as pictured. The verbiage in the description was misleading and it’s nothing but a duvet cover instead of the duvet and comforter as described.
We returned the item and are STILL waiting for our refund to process. The customer service representative was incredibly rude and condescending. Needless to say, we will not be purchasing from this company again.
We returned the item and are STILL waiting for our refund to process. The customer service representative was incredibly rude and condescending. Needless to say, we will not be purchasing from this company again.
Response from Silk & Snow
Oct 12, 2022
Hi Beth,
Thank you for taking the time to write in and share your feedback with our brand. We are sorry for frustration you experienced with your new duvet cover and apologize for the negative interaction you've had with customer service. We will be sure to follow up with the team accordingly as we aim to provide clear language of our products and are always looking to enhance our services where we can. We have taken a closer look at your order and can confirm you have received your refund for this item. If you have any other questions or concerns please let us know.
Sincerely,
Michelle
Andrea N
Verified Buyer
S&S Organic Mattress - US
One of the best purchases I’ve made! I am so happy I decided to splurge a bit and invest in a quality, chemical free, organic mattress. I sleep better at night not only because the bed is incredibly comfortable- just soft but firm enough (which I prefer) - but because I have piece of mind knowing I’m not breathing in harmful compounds every day. The company is extremely responsive and their financing option is a great ! 10/10 would recommend. I wish they made crib mattresses - I would have definitely purchased!
Response from Silk & Snow
Oct 14, 2022
Hi Andrea,
Thank you for taking the time to reach out and share your experience with your new organic mattress. We are so glad you are enjoying your new bed and we wish you many more comfy nights of happy sleep to come!
All the best,
Michelle
Eric C
Verified Buyer
S&S Organic Mattress - US
Overall, message isn’t bad but needs a cushion on the top. Kind of unsure how I feel about it
Response from Silk & Snow
Oct 12, 2022
Hi Eric,
Thank you for taking the time to reach out and share your experience with your new organic mattress. We appreciate your insight and if you find after more testing this mattress is not suitable for your needs please initiate your return during your 100 Night Trial by emailing our customer service team at hello@silkandsnow.com. We remain available if you have any other questions or concerns please let us know.
Sincerely,
Michelle
Julie D
Verified Buyer
Muslin Coverlet
I bought the King muslin blanket and I find it’s a nice weight...not too heavy and not too light. The oat colour is a lovely neutral and works well in my bedroom. I haven’t washed it yet but I don’t foresee any problems there. Wash in cold water and tumble dry on low.
Response from Silk & Snow
Oct 14, 2022
Hi Julie,
Thank you for reaching out and taking the time to share your feedback with our brand! We are so glad you are enjoying your new muslin coverlet. Stay cozy!
All the best,
Michelle
Jasleen S
Verified Buyer
Had an excellent experience. Bought the mattress and the wooden bed frame. Everything was delivered on time and promptly and loved the products.
Response from Silk & Snow
Oct 14, 2022
Hi Jasleen,
Thank you for reaching out and sharing your awesome feedback with us! We are so glad you are loving your new mattress and wooden bed frame. Wishing you many more comfortable nights of restful sleep to come!
All the best,
Michelle
Athanassia B
Verified Buyer
Muslin Coverlet
Love it!
Response from Silk & Snow
Oct 14, 2022
Awesome news, Athanassia! Thank you for taking the time to reach out and share your feedback with us regarding your new muslin coverlet. Happy sleeping!
All the best,
Michelle
Larry R
Verified Buyer
Egyptian Cotton Sheet Set
Sheets are cool, smooth, and already making bedtime more enjoyable. I’m very satisfied.
Response from Silk & Snow
Oct 17, 2022
Hi Larry,
We are so glad to hear you are enjoying your new egyptian cotton bedding! Thank you for taking the time to write to us and share your experience. Happy sleeping!
All the best,
Michelle
Nancy C
Verified Buyer
Down Alternative Duvet
Wonderful quality, fast order fulfillment and shipping, well packaged.
Response from Silk & Snow
Oct 14, 2022
Awesome news, Nancy! Thank you for taking the time to reach out and share your feedback with our company. We are so glad to hear you've had a positive experience. Happy sleeping!
All the best,
Michelle
Michael N
Verified Buyer
Muslin Bathrobe
It's super comfy!
Response from Silk & Snow
Oct 14, 2022
Hi Michael,
Thank you for reaching out and taking the time to share your feedback with us. We are so glad you are finding your new muslin robe so comfortable. Here's to being cozy!
All the best,
Michelle
Flora-Nichelle P
Verified Buyer
Down Alternative Duvet
Perfect. I’m in lover with all products I’ve ordered from this site so far. Never disappointed
Response from Silk & Snow
Oct 14, 2022
Hi Flora-Nichelle,
We are thrilled you are loving all your S&S products! Thank you for taking the time to reach out and share your feedback with our brand. Stay cozy!
All the best,
Michelle
Heather W
Verified Buyer
Excellent pillows!!! I'm a side sleeper and didn't even need to remove filling to achieve a perfect sleeping surface - I'm very happy.
Am now considering pillow cases and sheets - on a roll :)
Thank you.....
Am now considering pillow cases and sheets - on a roll :)
Thank you.....
Response from Silk & Snow
Oct 14, 2022
Hi Heather,
We are so glad you are enjoying your new pillows! Thank you for reaching out and taking the time to share your feedback with us. Happy sleeping!
All the best,
Michelle
Jill S
Verified Buyer
Egyptian Cotton Sheet Set
Absolutely terrible. It took me a week to try to return sheets. I was going to reorder the correct color but decided against it given the difficulty in anyone following through on a return label. Had to call 3x and 2 emails to finally get the label. That’s too bad since I was going to be a repeat customer. Awful!
Response from Silk & Snow
Oct 11, 2022
Hi Jill,
Thank you for taking the time to write in and share your feedback with our team. We are very sorry for the speed of resolution regarding the return of your egyptian cotton sheets and will be sure to follow up with the team as we are always looking to enhance our services where we can for the future. If you have any other questions or concerns please let us know.
Sincerely,
Michelle
Kathy P
Verified Buyer
Muslin Coverlet
Such a nice addition to our bedroom. This is a light weight coverlet. But adds comfort and warmth. I love the colour. We are now totally silk and snow for our sleeping comfort and pleasure.
Response from Silk & Snow
Oct 14, 2022
Hi Kathy,
We are so glad you are enjoying your new muslin coverlet! Thank you for taking the time to reach out and share your feedback with our company. Here's to many more happy nights of restful sleep to come!
All the best,
Michelle
Kerri B
Verified Buyer
S&S Organic Mattress Topper
We got this mattress topper after dealing with a sagging, extremely soft mattress. Not wanting to purchase a new mattress yet, we purchased this has a hold over. We got the firm option and after one night, I was convinced this was magic. My back pain was gone, I can’t feel my partner shifting in the night, and a month later there is a noticeable difference in my quality of sleep. No BS, this topper works like a charm.
Response from Silk & Snow
Oct 14, 2022
Amazing news, Kerri! Thank you for writing in and sharing your feedback with our team. We are so glad you are sleeping much better now with your new organic mattress topper. Wishing you many more comfy nights of restful sleep to come!
All the best,
Michelle
Marisa L
Verified Buyer
Muslin Coverlet
More of a muted gray tan than a warm tan like I was hoping.
Response from Silk & Snow
Oct 14, 2022
Hi Marisa,
Thank you for taking the time to reach out and share your feedback with our brand. We appreciate your insight and have taken a closer look at your order. We can see you are currently in the process of returning your coverlet to receive your full refund. We remain available if you have any other questions or concerns please let us know.
Sincerely,
Michelle
Annie J
Verified Buyer
S&S Organic Mattress Topper
Very happy with the purchase. Prompt correspondences and shipping.
Response from Silk & Snow
Oct 14, 2022
Hi Annie,
We are so glad to hear of your positive feedback with your new organic mattress topper and overall shopping experience. Thank you for taking the time to write to us and share your feedback. Happy sleeping!
All the best,
Michelle
Caitlyn H
Verified Buyer
Adjustable Pillow (Retail)
I’m super happy with my pillow. I’ve been sleeping on it for almost a week, and I haven’t been getting a sore neck at all. I have really struggled with my sleep and have never found a pillow I really like until now.
Response from Silk & Snow
Oct 14, 2022
Hi Caitlyn,
We are thrilled you are very happy with your new pillow and no longer getting a sore neck. Wishing you many more happy nights of cozy sleep to come!
All the best,
Michelle
Cathy B
Verified Buyer
Hand Knitted Weighted Blanket
i bought this blanket to lay at the bottom of my bed so it had to look good. It is also within easy reach when I need the extra weight to sleep. It’s a winner. The weight is perfect and the camel colour is stunning.
Response from Silk & Snow
Oct 14, 2022
Hi Cathy,
We are so glad you are enjoying your new weighted blanket. Thank you for taking the time to reach out and write to us. Here's to happy sleeping!
All the best,
Michelle
Amber V
Verified Buyer
Down Duvet
Amazing customer service and even better bedding!!
Response from Silk & Snow
Oct 14, 2022
Hi Amber,
Thank you for taking the time to share your feedback with our brand. We are so glad to hear you've had such a positive experience and wish you many more comfortable nights of happy sleep to come!
All the best,
Michelle
E. T
Verified Buyer
Hand Knitted Weighted Blanket
Product is as promised. A bit concerned about how I am going to wash it and dry it as the manual for my washer does not list a weight limit, never mind the weight once there is water added. But I think I will try putting water in a large storage bin and use a no-rinsing-required lingerie soup I have, in order to soak and freshen it up when needed.
Response from Silk & Snow
Oct 14, 2022
Hi there,
We appreciate you taking the time to share your insight with our team. We are glad you have found a way to clean your weighted blanket and thank you for taking the time to write in.
All the best,
Michelle
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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