4.6
From 1
to 5
Reviews
21598
Recommend
10 / 10
TrustScore
9.29 / 10
Matt
Verified Email
BEWARE OF THE TERMS. Despite their "100 night, risk free" language, there is fine print in the terms that ensures it isn't hassle free. You are REQUIRED to sleep on the mattress for 30 DAYS before you can ask to return it. No matter how uncomfortable it is. No matter how certain you are it isn't suitable for you. They expect you to endure it and "adjust" your body to be sure. That's frankly an unrealistic and unnecessary clause which I'm sharing as a warning. My calendar is marked, and it'll go back immediately, and I'll be sure not to recommend the company based on their customer service. I should also mention, they suggested I buy some plywood at the hardware store to put under it to try and make it better, or add one of their $400 toppers. Laughable. Be aware of this if you decide to try it - there is a risk.
Response from Silk & Snow
Oct 07, 2022
Hi Matt,
We are very sorry for the negative experience you have had with our brand. While many of our customers have adjusted comfortably to their mattress after further use we understand this is not the case for you at this time. We appreciate your insight and will be sure to follow up with the team as we are always looking to enhance our policies and services where we can for the future. Once again, we apologize for the frustrations this situation has caused and we remain available if you have any other questions or concerns please let us know.
Sincerely,
Michelle
Janet K
Verified Buyer
S&S Hybrid Mattress
Great mattress, awesome service, highly recommend
Response from Silk & Snow
Oct 12, 2022
Awesome news, Janet! We are so glad to hear of your great experience with our brand. Thank you for taking the time to reach out and write to us. Stay cozy!
All the best,
Michelle
Amanda E
Verified Buyer
S&S Hybrid Mattress
Better than I could have ever imaged ❤️ been great for heavier sleepers!
Response from Silk & Snow
Oct 12, 2022
Amazing news, Amanda! We are thrilled you are enjoying your new hybrid mattress. Thank you for taking the time to write in and share your feedback with us. Here's to happy sleeping!
All the best,
Michelle
Joannie T
Verified Buyer
Adjustable Pillow (Retail)
So comfy ! I have neck arthrosis and I'm always struggling with my pillows. So far, the best I've tried to reduce morning pain !
Response from Silk & Snow
Oct 12, 2022
Hi Joannie,
We are so glad you are finding your new pillows so comfortable and that your morning neck pains have been reduced. Here's to many more cozy nights of restful sleep ahead!
All the best,
Michelle
Alison D
Verified Buyer
Flax Linen Fitted Sheet & Pillowcases
Love the feel of these linen sheets! Great value
Response from Silk & Snow
Oct 12, 2022
Hi Alison,
We are thrilled you are loving the feel of your new flax linen sheets. Thank you for taking the time to reach out and share your feedback with us. Stay cozy!
All the best,
Michelle
Shawn R
Verified Buyer
Adjustable Pillow (Retail)
This was bought as a gift for my wife. She absolutely loves this pillow. She has been sleeping better now than ever before. Keep up the great work.
Response from Silk & Snow
Oct 12, 2022
Amazing news, Shawn! We are thrilled your wife is loving her new pillow. Thank you for writing to us and sharing your feedback. Here's to happy sleeping!
All the best,
Michelle
Andrea M
Verified Buyer
Egyptian Cotton Sheet Set
Purchased for 5 star quality for a luxury Airbnb!
Response from Silk & Snow
Oct 12, 2022
Awesome news, Andrea! Thank you for taking the time to write in and share your feedback with our team. Stay cozy!
All the best,
Michelle
David W
Verified Buyer
Great product…transaction was seemless
Response from Silk & Snow
Oct 12, 2022
Awesome news, David! We really appreciate you taking the time to write to us and share your feedback. Happy sleeping!
All the best,
Michelle
Natalie A
Verified Buyer
Egyptian Cotton Sheet Set
Love my new sheets. Super soft! Wash well! 10/10 would recommend!
Response from Silk & Snow
Oct 12, 2022
Amazing, Natalie! Thank you for taking the time to share your experience with our team. We are thrilled you are loving your new egyptian cotton sheets! Here's to happy sleeping!
All the best,
Michelle
Tanya S
Verified Buyer
S&S Hybrid Mattress
The experience of ordering and delivery was excellent. I contacted customer service with a question and received a prompt reply. I am still considering a change in mattress and look forward to experiencing that drrvice since it seems like an incredible service to offer.
Response from Silk & Snow
Oct 12, 2022
Awesome, Tanya! Thank you for writing in and sharing your feedback with our brand. We will be sure to pass along your kudos to our customer service team. Happy sleeping!
All the best,
Michelle
Donald M
Verified Buyer
Sturdy mattress. Very firm, which is what we were looking for. Standard mattress toppers work very well with it. Fast delivery, even during peak labour day sale. Easy set up, although it is quite heavy, so best to go with two people. You will notice the latex smell, but it is not bad at all. Let the mattress air out for a few hours and then put a mattress protector on and you'll eliminate 90-95%. Kinda reminds me of coffee and vanilla.
Response from Silk & Snow
Oct 12, 2022
Awesome news, Donald! Thank you for writing in and sharing your experience with our team. Wishing you many more comfortable nights of happy sleep to come!
All the best,
Michelle
Brenda F
Verified Buyer
S&S Hybrid Mattress
Great from first night. Very firm and comfortable.
Response from Silk & Snow
Oct 12, 2022
Hi Brenda,
That is awesome news! Thank you for taking the time to share your feedback with our team. Here's to happy sleeping!
All the best,
Michelle
Sharlene W
Verified Buyer
Turkish Towel
Great company! Great product!
Response from Silk & Snow
Oct 12, 2022
Hi Sharlene,
Thank you for taking the time to reach out and share your feedback with us. We really appreciate your positive feedback. Stay cozy!
All the best,
Michelle
Ariane G
Verified Buyer
Flax Linen Duvet Cover
The cover came ripped and they kindly replaced it for free! I kind of wanna knock off 1/2 a star because the size of the cover is very unusual so I've had a hard time finding a blanket that fits inside that isn't one sold by them. I do like the zipper enclosure as apposed to buttons.
The linen does come quite scratchy but after a few washes it is softening up, hopefully it keeps softening as time goes by. Really love that it's sustainable as well!
The linen does come quite scratchy but after a few washes it is softening up, hopefully it keeps softening as time goes by. Really love that it's sustainable as well!
Response from Silk & Snow
Oct 12, 2022
Hi Ariane,
Thank you for taking the time to reach out and share your feedback with us. We are glad that we were able to help you in a timely manner and appreciate your insight on the matter. Wishing you many more comfy nights of restful sleep to come!
All the best,
Michelle
Phillippa W
Verified Buyer
Delivery was quick and easy. The mattress was incredibly comfortable from day one!
Response from Silk & Snow
Oct 12, 2022
Awesome news, Phillippa! We are so glad to hear of your positive shopping experience with us and wish you many more nights of comfortable sleep ahead!
All the best,
Michelle
Linda P
Verified Buyer
Oreillers très confortables.
Response from Silk & Snow
Oct 12, 2022
Bonjour Linda,
Nous vous remercions pour votre commentaire positif et d'avoir pris le temps de nous écrire. Bons dodos !
Cordialement,
Michelle
Anne F
Verified Buyer
So far I am super impressed by these pillows! I've been looking for something affordable yet supportive, and also a little luxurious for ages. I've been sleeping on my pillow for about 2 weeks now and the shape retention is amazing. Every night i lay my head down it feels like the first day they arrived. I am also a combo sleeper: sometimes back, side or belly, I never know, and I am always comfortable. I just really love sleeping and I love being comfortable, so if you also love these things, I highly recommend this pillow!
Response from Silk & Snow
Oct 12, 2022
Amazing, Anne! Thank you for taking the time to share your experience with your new pillows. We are thrilled to hear you are so comfortable and wish you many more restful nights of happy sleep to come!
All the best,
Michelle
Kevin H
Verified Buyer
Egyptian Cotton Sheet Set
Great quality!
Response from Silk & Snow
Oct 12, 2022
Hi Kevin,
That is great news! We appreciate you taking the time to write to us. Happy sleeping!
All the best,
Michelle
Ron P
Verified Buyer
Adjustable Pillow (Retail)
I have neck issues and have searched for a comfortable pillow for a long time. This is by far the best pillow I have found yet and have stopped searching now.
Response from Silk & Snow
Oct 12, 2022
Hi Ron,
That is great news! Thank you for taking the time to share your experience with our brand. Wishing you many more restful nights of happy sleep to come!
All the best,
Michelle
Danielle G
Verified Buyer
Wooden Bed Frame
We are so happy with this purchase! Super beautiful solid wood, very sturdy, and a dream to snap together quickly and intuitively. 100% recommend!
Response from Silk & Snow
Oct 12, 2022
Hi Danielle,
Thank you for taking the time to share your feedback with our brand. We are so glad to hear that your new wooden bed frame was easy to put together and you are enjoying the look of your frame. Stay cozy!
All the best,
Michelle
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
Top Rated Products
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S&S Hybrid Mattress |
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Egyptian Cotton Sheet Set |
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Adjustable Pillow (Retail... |
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