4.6
From 1
to 5
Reviews
21598
Recommend
10 / 10
TrustScore
9.29 / 10
Temitope A
Verified Buyer
The pillows are not as firm as we thought they would be. Still having neck soreness
Response from Silk & Snow
Sep 13, 2022
Hi Temitope,
Thank you for taking the time to reach out and share your experience with your new pillows. We are sorry that they are not as firm as you expected and if you find after further testing they are not suitable for your needs, please send us an email to hello@silkandsnow.com to initiate your return during 100 Night Trial. We remain available if you have any questions or concerns please let us know.
Sincerely,
Michelle
Sean S
Verified Buyer
S&S Organic Mattress
Very comfortable mattress. It’s a bit smaller than what it says on the website.
Response from Silk & Snow
Sep 13, 2022
Hi Sean,
Thank you for taking the time to reach out and share your experience with our company. We will be sure to follow up with our team regarding the sizing as we are always looking to enhance our products where we can.
All the best,
Michelle
Chloe W
Verified Buyer
Towels are soft and absorbent, but they had threads coming off all over after the first wash.
Response from Silk & Snow
Sep 09, 2022
Hi Chole,
Thank you for reaching out and taking the time to share your experience with your new terry towels! We appreciate your insight and in our experience this issue should subside after the first few washes. However, we will be sure to follow up with our team as we are always looking to enhance our products where we can. We remain available if you have any questions or concerns please let us know by sending an email to hello@silkandsnow.com.
Sincerely,
Michelle
Marco F
Verified Buyer
S&S Hybrid Mattress
Very happy with it !!!
Response from Silk & Snow
Sep 13, 2022
Hi Marco,
We are thrilled you are enjoying your new Hybrid mattress! Thank you for taking the time to reach out and share your feedback with your new bed. Happy sleeping!
All the best,
Michelle
Lorne P
Verified Email
Approximately, 11 months ago we purchased two organic queen mattresses and pillows from Silk and Snow for our Airbnb in Beaumont, Alberta. We have been operating the Airbnb for about nine months and in that time have had 18 groups/guests use these beds and leave reviews. 65% of these reviews make some mention of the quality of our beds and bedding and the good nights rest that they experienced. This is a remarkable response! Thank you Silk and Snow for contributing to the positive experience our guests are having.
Response from Silk & Snow
Sep 09, 2022
Hi Lorne,
We are thrilled to hear this great news! Thank you for taking the time to reach out and share your experience with our team. Wishing your guests many more comfortable nights of restful sleep ahead!
All the best,
Michelle
Lesley K
Verified Buyer
Wool Dryer Balls
Great for use with sheets, towels and drying bulky items. Well worth the purchase. Glad I discovered Silk & Snow when purchasing a Silk & Snow bedframe.
Response from Silk & Snow
Sep 13, 2022
Hi Lesley,
Thank you for taking the time to reach out and share your experience with our company. We are so glad you are enjoying your new wool dryer balls. Stay cozy!
All the best,
Michelle
Lisa N
Verified Buyer
These are the nicest towels I have found in years. The colors are beautiful. They are soft and absorbent and wash well. I will be purchasing more.
Response from Silk & Snow
Sep 13, 2022
Hi Lisa,
We are thrilled to hear you are loving your new terry towels. Thank you for taking the time to write in and share your feedback with our brand. Here's to being cozy!
All the best,
Michelle
Cassandra
Verified Email
S&S Hybrid Mattress - Twin
I purchased the Hybrid Mattress and Mattress Protector and received a duvet free. The mattress is great, very plush on top but firm enough underneath to provide support - it expanded to full size almost immediately and there was no bad smell. The mattress protector however was disappointing as I purchased it thinking it would be a snug fit since it was made for the mattress but it was terribly loose. It was so loose it would slide around my mattress all night and cause my sheets to bunch of terribly, every morning I would have to completely readjust the protector and my sheets. Needless to say, I returned it and bought something else. I have yet to use the duvet as it's still summer but it does feel nice - I prefer a crunchier duvet so I think I'll be happy with it.
Their customer service requires some work. It was not a smooth experience making the purchase or returning the protector and definitely makes me think twice about recommending them.
5 stars for the mattress, 1 star for the protector and 2 stars for customer service so I'll average that to 3 stars.
Their customer service requires some work. It was not a smooth experience making the purchase or returning the protector and definitely makes me think twice about recommending them.
5 stars for the mattress, 1 star for the protector and 2 stars for customer service so I'll average that to 3 stars.
Response from Silk & Snow
Sep 09, 2022
Hi Cassandra,
Thank you for reaching out and taking the time to share your feedback with our brand. We are sorry that you have experienced these issues with your protector and overall speed of resolution regarding your return. We appreciate your insight and will be sure to follow up with the team accordingly. We remain available if you have any other questions or concerns please let us know.
Sincerely,
Michelle
Maryanne C
Verified Buyer
Adjustable Pillow (Retail)
Received this pillow a couple of weeks ago, and immediately started sleeping better! The pillow is soft but supportive, and does not require much adjustment at all throughout the night. Highly recommended!
Response from Silk & Snow
Sep 13, 2022
Hi Maryanne,
We are so glad to hear you are sleeping better with your new pillow! Thank you for taking the time to reach out and share your experience with us. Here's to happy sleeping!
All the best,
Michelle
Joseph D
Verified Buyer
Pillow Fill
Great product, great packaging, great customer service.
Response from Silk & Snow
Sep 13, 2022
Hi Joseph,
Thank you for reaching out and taking the time to share your feedback with us. Here's to happy sleeping!
All the best,
Michelle
Deborah R
Verified Buyer
Wool Dryer Balls
Wonderful
Response from Silk & Snow
Sep 13, 2022
Hi Deborah,
Thank you for taking the time to share your experience with your wool dryer balls. Stay cozy!
All the best,
Michelle
Maryann U
Verified Buyer
Wool Dryer Balls
The mattress arrived quickly and was actually delivered to our door! Delivery to our island is often not an option. It unpacked easily and was comfortable from the start. And it's organic!! We're pleased with our purchase from Silk & Snow.
Response from Silk & Snow
Sep 09, 2022
Hi Maryann,
Thank you for taking the time to reach out and share your feedback with our team. We are so glad you are enjoying your new purchase from us. Stay cozy!
All the best,
Michelle
maria m
Verified Buyer
S&S Hybrid Mattress
Nice mattress, doesn’t quite fit the bedframe so that slats show on the side. More pillow top than expected….hope it holds up for 10+ years at the cottage. The flax linen bedding was expensive...had weird fluff balls all over after sleeping in them the first night and not very soft (hopefully it softens considerably over time with incremental washes). The free down alternative duvet was crunchy and weird feeling - I can see why it was given free with $500+ purchase. The bedframe with headboard is decent and I like how it came constructed but it is a bit wobbly once assembled (we can’t put the headboard right up against the wall due to the baseboard heater being in the way so the headboard is a few inches away from the wall).
Response from Silk & Snow
Sep 07, 2022
Hi Maria,
Thank you for taking the time to reach out and share your feedback with our company. We appreciate your insight on the matter and will be sure to follow up with the team. We remain available if you have any questions or concerns please let us know.
Sincerely,
Michelle
John J
Verified Buyer
Adjustable Pillow (Retail)
Not firm enough
Response from Silk & Snow
Sep 07, 2022
Hi John,
Thank you for taking the time to reach out and share your feedback with us. We are sorry you find your pillow less firm than you would like and we would recommend you reach out to our customer service team to see how we can help resolve this issue. Of course, if you prefer to initiate a return instead, please send us an email to hello@silkandsnow.com during your 100 Night Trial. We remain available if you have any other questions or concerns please let us know.
Sincerely,
Michelle
Wesley B
Verified Buyer
Egyptian Cotton Duvet Cover
All I can say is "YES"!
YES I will buy again
YES I will tell all my friends and family
YES I have finally found a hypo allergenic duvet that is just as good (if not better) than traditional duvets!!
YES I will buy again
YES I will tell all my friends and family
YES I have finally found a hypo allergenic duvet that is just as good (if not better) than traditional duvets!!
Response from Silk & Snow
Sep 09, 2022
That is fantastic news, Wesley! Thank you so much for taking the time to leave us such a positive review. We are thrilled you are enjoying your new duvet and appreciate your support! Stay cozy!
All the best,
Michelle
Rose L
Verified Buyer
S&S Mattress
We love our mattress. We travelled to Alberta in our rv with our new mattress. We slept like babies.
Response from Silk & Snow
Sep 09, 2022
Hi Rose,
We are thrilled you are loving your new S&S mattress! Thank you for taking the time to reach out and share your feedback with our team. Wishing you many more comfy nights of happy sleep ahead!
All the best,
Michelle
Tanya K
Verified Buyer
I had purchased the bundle set of towels and oh my goodness they are so soft!!! Absolutely love them!
Response from Silk & Snow
Sep 09, 2022
Hi Tanya,
Thank you for taking the time to write to us and share your experience with our company. We are so glad you are loving your new terry towels! Stay cozy!
All the best,
Michelle
Jeff H
Verified Buyer
RV Mattress
Excellent quality and comfort!! Bought this for travel trailer prior to going on a trip, and it arrived the night before we left. After a long drive on the first day, falling to sleep was fairly easy as the mattress was comfortable. The best was in the morning when after a 6 hour sleep waking refreshed and completely painless. It was the best night’ sleep I had had since my teens sleeping in a truck camper. I would not hesitate to purchase another rv queen mattress should the need arise.
Response from Silk & Snow
Sep 09, 2022
Hi Jeff,
That is amazing news! Thank you for taking the time to write to us and share your awesome experience with your RV mattress. Happy sleeping!
All the best,
Michelle
Danny M
Verified Buyer
Egyptian Cotton Sheet Set
So smooth and cool, fantastic product.
Response from Silk & Snow
Sep 09, 2022
Hi Danny,
Thank you for reaching out and sharing your experience with our brand. We are so glad you are enjoying your new egyptian cotton bedding! Here's to happy sleeping!
All the best,
Michelle
carole s
Verified Buyer
S&S Hybrid Mattress
Super confortable.
Response from Silk & Snow
Sep 09, 2022
Hi Carole,
Excellent news! We are so glad you are finding your new hybrid mattress comfortable. Thank you for taking the time to share your experience. Here's to many more restful nights of happy sleep ahead!
All the best,
Michelle
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
Top Rated Products
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S&S Hybrid Mattress |
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Egyptian Cotton Sheet Set |
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Adjustable Pillow (Retail... |
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