Silk & Snow https://www.silkandsnow.com/ Retail
4.6 From 1 to 5
Overall Ratings
5 Stars
16248
4 Stars
3165
3 Stars
1485
2 Stars
329
1 Star
343
Reviews 21598
Recommend 10 / 10
TrustScore 9.29 / 10
Christine M
Aug 22, 2022
Verified Buyer
S&S Hybrid Mattress
We love love love our Hybrid Silk & Snow mattress.
We’ve been sleeping on it for almost 2 months and we are very happy with our purchase.
The comfort and quality of the material for the price is hard to match!
Response from Silk & Snow
Aug 26, 2022
Hi Christine, Thank you for taking the time to reach out to us and share your feedback. We're so glad to hear that you're loving your new S&S hybrid mattress! Happy sleeping! All the best, Kaitlyn
Susan G
Aug 22, 2022
Verified Buyer
S&S Organic Mattress
Very comfortable mattress and quick, easy delivery.
Response from Silk & Snow
Aug 26, 2022
Hi Susan, We’re so pleased to hear that you're enjoying your new organic mattress! We really appreciate you taking the time to reach out. Stay cozy! All the best, Kaitlyn.
Daniel K
Aug 22, 2022
Verified Buyer
S&S Hybrid Mattress
I bought this for my new rv. I couldn’t be happier. I’m thinking about replacing my less than year old mattress in my room with one from Silk and Snow
Response from Silk & Snow
Aug 26, 2022
Hi Daniel, We are so pleased you’re enjoying your new S&S hybrid mattress! Thank you for taking the time to write in to share your experience. Wishing you many more restful nights of comfortable sleep to come! All the best, Kaitlyn.
Patricia F
Aug 22, 2022
Verified Buyer
Matelas S&S Hybride
Great product, great service!
Response from Silk & Snow
Aug 26, 2022
Hi Patricia, We’re so happy to hear that you’re enjoying your S&S hybrid mattress! Thank you for taking the time to reach out to us. Happy sleeping! All the best, Kaitlyn.
Stéphany D
Aug 22, 2022
Verified Buyer
Wool Dryer Balls
Works well!
Response from Silk & Snow
Aug 26, 2022
Hi Stéphany, We’re so glad that you’re enjoying your new wool dryer balls! Thank you for taking the time to write to us. All the best, Kaitlyn.
DAN B
Aug 22, 2022
Verified Buyer
S&S Hybrid Mattress
Have only had the mattress for 2 weeks , but is very comfortable so far . It arrived very quickly and was wrapped in heavy plastic which is good as the box was in poor condition .
Response from Silk & Snow
Aug 26, 2022
Hi Dan, We are so glad that you’re enjoying your new S&S hybrid mattress so far! Thank you for taking the time to write in and share your experience. Happy sleeping! All the best, Kaitlyn.
Natasha O
Aug 21, 2022
Verified Buyer
S&S Organic Mattress
Easy, smells good, comfy and supportive.
Response from Silk & Snow
Aug 26, 2022
Hi Natasha, Thank you so much for reaching out to us to share this feedback! We are so pleased that you are enjoying your new organic mattress. Happy sleeping! All the best, Kaitlyn.
Taylor W
Aug 21, 2022
Verified Buyer
S&S Hybrid Mattress
Everything was perfect. Delivery, exceptions, reality. Perfection all the way around
Response from Silk & Snow
Aug 26, 2022
Fantastic news, Taylor! We are so thrilled to hear that your experience with S&S and our products has been perfect. Thank you for writing in to share your experience with us! Wishing you many more restful nights of comfortable sleep to come! All the best, Kaitlyn
Edith R
Aug 21, 2022
Verified Email
Wool Dryer Balls
I have tried dryer balls in the past and was never satisfied with them. These are a game changer. They actually cut down on drying time in addition to adding no scent to my laundry. I have ordered more sets for gifts to friends. Fantastic product!
Response from Silk & Snow
Aug 26, 2022
Hi Edith, Thank you so much for taking the time to reach out to us. We’re so happy that you’re enjoying your new wool dryer balls! Stay cozy! All the best, Kaitlyn.
Kevin
Aug 21, 2022
Verified Email
Bought this mattress in September 2021 and it has been the best mattress I have ever owned, ever! The firmness was a bit much for the first few nights, but after a little while, I got used to it and I’ve been sleeping amazingly for the past year. The mattress is still firm and the sides are still intact, which is a miracle compared to my previous mattress (I sleep with my head on the headboard and my arms holding me on the pillows, so the side of the mattress easily sink after few months of using and then it’s not comfortable). To all my fellow overweight humans, this is THE mattress. I’m almost 500lbs and I have not had a single bad night sleeping on this great mattress for the past year. 6/5 stars (no typo - it’s really worth it). Going to get one for my mum soon. For the smell, I haven’t had a problem with it, my sheets are clean and smell good, so it covered the weird latex smell.
Oh fair warning though: when you open the mattress, be careful, because it is crazy heavy and it’s hard to take the plastic off the bottom of the mattress. It is recommended to turn it around every 6 months, but it’s too heavy for me and my partner to turn it around right now, as it’s in the corner of our bedroom. We’ll try it again when we move the room around, because we need to grab it on both sides.
Response from Silk & Snow
Aug 26, 2022
Hi Kevin, That’s amazing news! We’re so thrilled that you’re loving your organic mattress! Thank you for taking the time to reach out and share your experience with us. Wishing you many more restful nights of comfortable sleep to come! All the best, Kaitlyn.
Vincent B
Aug 21, 2022
Verified Email
Wooden Bed Frame
- ABSOLUTELY AWFUL AND TERRIBLE CUSTOMER SERVICE. I changed my mind, post-purchase, that I wanted to buy the headboard with the bed frame and there were no options for that. I was ready to pay extra just for that piece. But all customer service said is that I had to use another headboard than theirs??? Because they wouldn't sell it separately???
- Innacurate wooden pieces, had to sand down one of the middle legs to make it fit

Response from Silk & Snow
Aug 23, 2022
Hi Vincent, Thank you for reaching out and sharing your feedback with our company. We understand the frustrations you have experienced and will be sure to follow up with the team as we are always looking to enhance our products and services where we can. Unfortunately, at this time we are unable to sell the headboard separately but hope to make this a possibility for our future customers and appreciate you bringing this issue to our attention. Once again, we are very sorry for the poor interaction you have had with our brand. We remain available if you have any other questions or concerns please let us know. Sincerely, Michelle
K G
Aug 20, 2022
Verified Email
Storage Bed
I would give this bed zero stars if that was an option. Purchased in early 2021, we set it up and wondered if all new beds were built THIS BADLY. Poor workmanship, splintered boards, staples sticking out of the bottom of the bed rail, poorly stretched fabric, plastic crinkling noises from the plastic lining in the headboard. The drawer just rolls loose, and is very hard to pull out/push in without it going crooked. It's also pretty minimal storage space - you'd better plan to put one set of sheets in there and no more.

I DO NOT RECOMMEND THIS COMPANY. Spend your money elsewhere. (Oh, and when we tried to return in just over 4 weeks after arrival, thinking that the 90 day guarantee that's all over the website applied to beds too, we found out that no, bed frames are 30 days return. And the customer service we received was extremely delayed, and AWFUL. No resolution, no apologies, no attempt to help. Just a pile of shoddy excuses and then ignored completely. We promptly returned the only-adequate mattress and sold the frame to recoup some of our loss.
Response from Silk & Snow
Aug 23, 2022
Hi KG, We appreciate you reaching out and sharing your issues with our team. We are very sorry for this negative experience you have had with our brand and understand the frustration you experienced regarding the quality of your bed frame. We will be sure to follow up with the team as we are always looking to enhance our products and services. Once again, we apologize for your experience and remain available if you have any other questions or concerns. Sincerely, Michelle
Alex R
Aug 20, 2022
Verified Buyer
Adjustable Pillow (Retail)
We ordered four premium-type pillows, one of them almost three times as expensive as the Silk & Snow. This one is by far the best pillow -- it gives without losing its supportive qualities, has a wonderful sink-in feeling, is good for both back and side sleepers, and in general leaves you refreshed and pain-free come morning. I have serious back issues and found it to be tremendous.
Response from Silk & Snow
Aug 26, 2022
Hi Alex, We are so glad to hear that you’re enjoying your new pillow! Thank you so much for taking the time to reach out and share your feedback with us. Here’s to being cozy! All the best, Kaitlyn.
Thomas d
Aug 20, 2022
Verified Buyer
S&S Hybrid Mattress
My review may be biased because of how long I've been sleeping on an old mattress. I put off buying a new one for so long, but the moment I did the benefits were immediately noticeable. I actually feel RESTED when I sleep in this bed, and no longer wake up with aches or pains. It's only been about a month but the difference is night and day. The foam section on top was slightly softer than I expected (I prefer a firmer mattress) but I think it needed a few days for the coils underneath to fully expand. It's very comfortable for all sleeping positions. Definitely a high quality hybrid mattress for this price-- especially compared to other popular "mattress in a box" brands (most of which tend to overcharge in my opinion). Highly recommend!
Response from Silk & Snow
Aug 26, 2022
Hi Thomas, Thank you so much for reaching out and sharing your great news! We are thrilled to hear that your new S&S hybrid mattress has helped to alleviate your morning pains and improve your quality of sleep. Stay cozy! All the best, Kaitlyn.
Joan B
Aug 20, 2022
Verified Buyer
Egyptian Cotton Sheet Set
I love my new sheets, cool to sleep on and feels wonderful on my skin.
Response from Silk & Snow
Aug 26, 2022
Hi Joan, Thank you for taking the time to reach out to the team. We’re so glad to hear that you’re loving your new Egyptian cotton sheet set. Happy sleeping! All the best, Kaitlyn.
Jared W
Aug 20, 2022
Verified Buyer
Adjustable Pillow (Retail)
Extremely comfortable, amazing design.
Response from Silk & Snow
Aug 26, 2022
Hi Jared, Thank you so much for reaching out and sharing your great news! We are so pleased to hear that you are enjoying your new pillow. Happy sleeping! All the best, Kaitlyn.
Aubrey P
Aug 20, 2022
Verified Buyer
What a dream. This is exactly what I needed. I had a very sore neck for months. Tried this pillow out with all the padding and it was too much. Then I took most of the padding out and perfect! Wife likes her with more padding. Love how customizable the pillow is. You don’t have to find the perfect pillow for everyone in your house. Get this one and customize.
Response from Silk & Snow
Aug 26, 2022
Hi Aubrey, Thank you for writing in and sharing your feedback with us! We’re so thrilled to hear that you’re loving your new pillows. Wishing you many more comfortable nights of happy sleep to come! All the best, Kaitlyn
Segev M
Aug 20, 2022
Verified Buyer
Egyptian Cotton Sheet Set
Soft
Response from Silk & Snow
Aug 26, 2022
Hi Segev, Thanks for taking the time to write in and share your feedback with us. Happy sleeping! All the best, Kaitlyn
Amanda M
Aug 20, 2022
Verified Buyer
Wooden Bed Frame
I am in love with this bed!! Amazing quality for the price. I do recommend having 2 people to assemble as it is heavy and everything has to be fairly level for all of the pieces to fit together. Very sturdy and so beautiful!
Response from Silk & Snow
Aug 26, 2022
Hi Amanda, We’re so happy that you’re loving your new wooden bed frame with headboard! Thank you so much for reaching out to us with this feedback. Here’s to happy sleeping! All the best, Kaitlyn.
Diana H
Aug 20, 2022
Verified Buyer
Muslin Quilt
It’s exactly what I wanted! Very happy with it.
Response from Silk & Snow
Aug 26, 2022
Hi Diana, We’re so pleased to hear that you’re enjoying your new muslin quilt! Thank you for taking the time to reach out to us. Happy sleeping! All the best, Kaitlyn.
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.

Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.

With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.

Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
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Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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