4.6
From 1
to 5
Reviews
21598
Recommend
10 / 10
TrustScore
9.29 / 10
Morgan B
Verified Buyer
S&S Hybrid Mattress
It’s a great mattress. The shipping didn’t get updated until the mattress arrived so that part could be improved. However the quality of the product is good
Response from Silk & Snow
Aug 26, 2022
Hi Morgan,
We're glad to hear that you're enjoying your new S&S hybrid mattress. We will be sure to follow up with the team in regards to your delivery feedback. Sincerely, Kaitlyn
Chantal B
Verified Buyer
Wooden Upholstered Headboard
Nice. As expected.
Response from Silk & Snow
Aug 26, 2022
Hi Chantal,
We’re so pleased that you’re enjoying your new bed frame with headboard! Thank you for taking the time to write to us. All the best, Kaitlyn.
Chantal B
Verified Buyer
Adjustable Pillow (Retail)
Great. I love it.
Response from Silk & Snow
Aug 26, 2022
Hi Chantal,
Thank you for writing in to let us know that you’re loving your new pillow. Happy sleeping! All the best, Kaitlyn.
Melanie M
Verified Buyer
Matelas S&S Hybride
Service impeccable et très rapide …. Matelas beaucoup moins ferme que mentionné! Je donnerais au niveau fermeté un 4/10 . Cela n’empêche pas que le matelas est de très bonne qualité !
Olivia Y
Verified Buyer
Plush Terry Bath Mat
The towels are nice but don’t seem like anything out of the ordinary or higher quality than what you can get at bed bath and beyond type places. My biggest disappointment is that I ordered two of the bundles (so 8 of each a bath, hand, and face towel plus two bath mats) and every single item came in a separate shipment. There were 26 packages! And then inside each package it was packaged again. Really ironic as every single towel has a tag reading “sustainably produced”. BS. So wasteful, but also very annoying to dispose of all that garbage and recycling. I would post a picture of the delivery but it doesn’t give me an option. I would never order from them again
Response from Silk & Snow
Aug 28, 2022
Hi Olivia,
Thank you for reaching out and sharing your concerns with your delivery and overall quality of your bath towels. We are very sorry for the inconvenience you experienced with the seperate shipments and will be sure to follow up with our team as we are always looking to enhance our products and services for the future. If you have any other questions or concerns please send us an email to hello@silkandsnow.com.
Sincerely,
Michelle
keisha d
Verified Buyer
Platform Bed
Followed instructions from the web page, felt secure and still had space underneath.
Response from Silk & Snow
Aug 26, 2022
Hi Keisha,
Thank you for taking the time to reach out to the team. We’re so happy to hear that you’re enjoying your new platform bed. Stay cozy! All the best, Kaitlyn.
Ashley
Verified Email
We bought our mattress in February. We are happy with the look and comfort. However, smell of the organic latex has not gone away almost 6months later. It’s comes through our mattress cover, sheets and pillow cases. We have let it air out with fans on it for weeks . If you your smell does not go away in a few days it may be best to return it. I contacted costumer service several times and unfortunately they were not helpful.
Response from Silk & Snow
Aug 20, 2022
Hi Ashley,
Thank you for taking the time to reach out and share your concern with our company. We are sorry you are experiencing a smell and will be sure to follow up with the team as we are always looking to enhance our products and services where we can. We remain available if you have any questions or concerns please email us at hello@silkandsnow.com.
Sincerely,
Michelle
Denise H
Verified Buyer
S&S Mattress
Great
Denise H
Verified Buyer
Great!
Response from Silk & Snow
Aug 26, 2022
Hi Denise,
We’re so glad that you’re enjoying your new S&S mattress! Thank you for taking the time to write to us. All the best, Kaitlyn.
Caroline A
Verified Buyer
S&S Mattress
J’ai reçu mon matelas très rapidement (2-3 jours)
Le matelas se monte facilement. Il est confortable, j’ai beaucoup moins de problèmes de courbatures au réveil. Me supporte bien lorsque je dors sur le dos, mais moins lorsque je dors sur le côté. Malgré tout un très bon achat et prix abordable.
Le matelas se monte facilement. Il est confortable, j’ai beaucoup moins de problèmes de courbatures au réveil. Me supporte bien lorsque je dors sur le dos, mais moins lorsque je dors sur le côté. Malgré tout un très bon achat et prix abordable.
Carol A
Verified Buyer
S&S Mattress
Very satisfied with the whole process of ordering, question answered promptly, payment plan and the mattress is VERY comfortable. It was recommended to me by two of my daughters and I would not hesitate to recommend to anyone else
Response from Silk & Snow
Aug 26, 2022
Hi Carol,
We are thrilled that you and your daughters are enjoying your S&S mattresses! Thank you for taking the time to write in and share your feedback with us. Happy sleeping! All the best, Kaitlyn.
Tiffany
Verified Email
Bed Frame with Headboard (Granite) – King
I would love to support this Canadian company but really had a terrible experience. We ordered two beds and one of them was shipped incorrectly. We had to assemble anyways due to time. Pieces didn't match at all and took us hours to put together. Very cheaply made. Workmanship very poor. Customer support took very long to get back to me and didn't offer me a fair solution. Customer support offered to refund me only $125?! They only got half the order right?! Now I am left with mismatching parts. Keep shopping my friends, because they aren't accountable for their work. Super disappointing. I will be telling my large social media group about this.
Response from Silk & Snow
Aug 23, 2022
Hi Tiffany,
Thank you for taking the time to write in and share your feedback with our brand. We are very sorry for the negative experience you have had with your bed frame and understand the frustrations caused by receiving the wrong pieces for your frame. We will be sure to follow up with the team as we are always looking to enhance our products and services in the future. We remain available if you have any other questions or concerns please let us know.
Sincerely,
Michelle
Hubert L
Verified Buyer
S&S Hybrid Mattress
hello, the mattress is too soft. I am not satisfied
Response from Silk & Snow
Aug 20, 2022
Hi Hubert,
Thank you for reaching out and sharing your experience with us. We are sorry if you do not find your new mattress suitable, if you would like to return it during your 100 Night Trial please send us an email to hello@silkandsnow.com to initiate your return once you are eligible after your required 30 day test period. Furthermore, if you have any other questions or concerns please let us know.
Sincerely,
Michelle
Jane L
Verified Buyer
Pillows are just as described - top quality, comfortable to sleep on, and you can adjust the content level if preferred! We are delighted with our “made in Canada” purchase.
Response from Silk & Snow
Aug 26, 2022
Hi Jane, We are so glad to hear that you’re enjoying your new pillows! Thank you for taking the time to reach out and share your experience. Here’s to being cozy! All the best, Kaitlyn.
Michael G
Verified Buyer
Wooden Bed Frame
The bed arrive quickly and was well packaged to prevent damage.
The bed quality and fitment is top notch, i was able to put it together on my own.
The instructions we easy to follow and made the assembly easy to accomplish.
The bed quality and fitment is top notch, i was able to put it together on my own.
The instructions we easy to follow and made the assembly easy to accomplish.
Response from Silk & Snow
Aug 17, 2022
Hi Michael,
Thank you for taking the time to share your feedback with us. We’re so happy that you’re enjoying your new wooden bed frame with headboard! Stay cozy! All the best, Kaitlyn
William G
Verified Buyer
Muslin Quilt
Splotchy color and color didn’t match online images. Customer service pressures you to keep items and offer a discount vs just letting you return.
Response from Silk & Snow
Aug 20, 2022
Hi William,
Thank you for taking the time to reach out and share your issue with our brand. We appreciate your insight on the matter. We have taken a closer look at your order and can see you are in communication with the customer service team to receive your full refund. We remain available if you have any other questions or concerns please let us know.
Sincerely,
Michelle
Heidi D
Verified Buyer
S&S Hybrid Mattress
I love this mattress!! I have Rheumatoid Arthritis and fibromyalgia that causes sleeping to be hard. Since sleeping in this mattress I wake up more refreshed and in less pain.
Response from Silk & Snow
Aug 16, 2022
Hi Heidi,
We’re so glad to hear that you’re loving your new S&S hybrid mattress! Thank you for taking the time to reach out to us. Happy sleeping! All the best, Kaitlyn.
Julie H
Verified Buyer
S&S Hybrid Mattress
We are very happy with our new mattress. Was hoping for a bit more firmness around the edge but not a big problem. Thank you for your efficient and timely delivery.
Response from Silk & Snow
Aug 17, 2022
Hi Julie,
We appreciate you taking the time to reach out and for sharing your feedback with us. If, after further consideration you find that your mattress is not suitable for your needs, please send us an email to hello@silkandsnow.com during your 100 Night Trial to initiate a return. Sincerely, Kaitlyn
MICHAEL G
Verified Buyer
S&S Mattress
way too soft, I sink right into the bed.
Response from Silk & Snow
Aug 16, 2022
Hi Michael,
Thank you for taking the time to share your feedback about your S&S mattress. We are sorry that you are having this trouble and please contact our customer service team to confirm everything is working out as it should with your mattress by emailing hello@silkandsnow.com. Once again, we apologize for this matter and remain available if you have any other questions or concerns.
Sincerely,
Michelle
Michael G
Verified Buyer
Unless my head is as heavy as a brick, it literally pushes all the way down when lying on the pillow, which causes the rest of my pillow to cover my ears.
Response from Silk & Snow
Aug 16, 2022
Hi Michael,
Thank you for reaching out and sharing your experience with your pillows. We are sorry they are not suitable for you and if you are having issues with the amount of foam filling please contact our customer service team to see how we can assist you further. You can reach them by emailing to hello@silkandsnow.com. Of course, if you would prefer to return them please send us an email to inititae your return during your 100 Night Trial. We remain available if you have any other questions or concerns.
Sincerely,
Michelle
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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