4.6
From 1
to 5
Reviews
21598
Recommend
10 / 10
TrustScore
9.29 / 10
Linda T
Verified Buyer
Platform Bed
A little bit of a delay arriving but so easy to assemble and looks great
Response from Silk & Snow
Apr 03, 2022
Hi Linda,
Thank you for taking the time to reach out regarding your new Platform Bed. We appreciate your insight regarding your delivery and are happy to hear the assembly was smooth and looks good. Stay cozy!
All the best,
Michelle
Bev J
Verified Buyer
Pillow (promo)
Super comfy, love that it’s adjustable!
Response from Silk & Snow
Apr 03, 2022
Hi Bev,
We are so pleased you are finding your new pillow so comfy! Thank you for taking the time to reach out. Stay cozy!
All the best,
Michelle
Hien T
Verified Buyer
Wooden Bed Frame
I am not giving 5 stars because of the shipping issue, I don't have issue with the bed, very strong and easy to assemble. I only order the twin size, at the time I ordered, it said twin size is in stock, will ship within 2-4 days, I received my confirmation in 5 days, and it been postpone and change the shipping date 3 times, I end up received my bed frame in 12 days. That's the only thing I am not really happy about the purchase.
Response from Silk & Snow
Apr 03, 2022
Hi Hien,
Thank you for taking the time to write to us and share your feedback regarding the delivery. We are sorry there was a delay and appreciate you letting us know, we will be sure to follow up with the team as we are always looking for ways to enhance our products and services. If you have any other questions please send us an email to hello@silkandsnow.com.
All the best,
Michelle
Sarah V
Verified Buyer
Hand Knitted Weighted Blanket
One of the best purchases I’ve made in a while. I sleep so soundly now and hardly wake up anymore
Response from Silk & Snow
Apr 03, 2022
Great news, Sarah! We are so pleased to hear your new Weighted Blanket is helping you sleep so soundly now. Here's to many more restful nights of cozy sleep!
All the best,
Michelle
Kelsi P
Verified Buyer
Egyptian Cotton Sheet Set
My sheets are very comfortable and are holding up well to my cat's efforts to break them in!
Response from Silk & Snow
Apr 03, 2022
Hi Kelsi,
We appreciate you taking the time to reach out and share your feedback regarding your new Egyptian Cotton sheets. We are glad to hear they are feeling comfortable and holding up well. Here's to many more cozy nights of restful sleep!
All the best,
Michelle
Nicole K
Verified Buyer
S&S Hybrid Mattress
So comfy!!! My husband and I were incredibly nervous about ordering a mattress online without trying it out. We finally settled on this one based on reviews and cost and we are so happy we did! The delivery was seamless and the mattress regained its shape within a few hours after unpacking it. No funky odors. Sleeps relatively cool as advertised. Firm but the top is cushiony. Minimal movement transfer. We’re sleeping much better than we did with our previous mattress as well! I should also mention that we purchased the bed frame with headboard as well and are pleased with the quality. It was easy to assemble, makes no noise, and appears sturdy! For reference, my husband and I each weigh less than 160lbs, are athletic, and prefer a mattress on the slightly firm side.
Response from Silk & Snow
Apr 03, 2022
Hi Nicole,
Thank you for taking the time to write in and share your insight on your experience with our brand. We are thrilled that you both are now sleeping better and enjoying all the comfort your new S&S Hybrid has to offer. Happy sleeping!
All the best,
Michelle
Jordan B
Verified Buyer
Flax Linen Duvet Cover
Shipping, customer service, quality and value are all awesome! We changed our mind on duvet colour and the return process was hassle-free. We will be ordering a different colour again soon.
Response from Silk & Snow
Apr 02, 2022
Hi Jordan,
We really appreciate you taking the time to write in and share your experience with our brand. We look forward to your next purchase and for you to receive the colour you are searching for!
All the best,
Michelle
Dominika P
Verified Buyer
Plush Terry Towel
Gorgeous colours and very fluffy, absorbent towels. Appreciate the hook to hang towels. Will definitely recommend and repurchase
Response from Silk & Snow
Apr 02, 2022
Hi Dominika,
Thank you for taking the time to share this awesome feedback regarding your experience with your new Plush Terry Towels. Here's to being cozy!
All the best,
Michelle
Eileen d
Verified Buyer
Mattress Protector
Best mattress and best service.
Response from Silk & Snow
Apr 02, 2022
Hi Eileen,
We are thrilled to hear this good news! Thank you for taking the time to reach out and share your feedback regarding your experience with our brand. Happy sleeping!
All the best,
Michelle
Andrea D
Verified Buyer
Flax Linen Duvet Cover
Amazing quality! We love them
Response from Silk & Snow
Apr 02, 2022
Hi Andrea,
We are so pleased to hear you love your new Flax Linen bedding! Thank you for taking the time to write in and share your experience. Here's to many more cozy and comfy nights ahead!
All the best,
Michelle
Monika M
Verified Buyer
S&S Hybrid Mattress
ARE YOU KIDDING ME!?! A “review for good karma”! I’ve called, I’ve emailed I’ve begged and you won’t send me the promo pillows that you promised. And you did the same thing to my friend. You’re a bunch of liars. I now tell everyone who asks me about your scam. YOU SUCK!
Response from Silk & Snow
Apr 01, 2022
Hi Monika,
Thank you for taking the time to reach out and share your experience with us. We are very sorry for the delivery issues you have mentioned as this is never a situation we want our customers to find themselves in and understand the added frustration the review request has added. We have taken a look into your order and can see that there has been a FedEx investigation submitted in regards to your missing parcels, which can sometimes take longer than expected to conclude. We can see that you are currently in contact with a member on the customer service team regarding the reshipment of your promotional pillows. Once again, we apologize for the speed of resolution regarding the FedEx investigation and will be sure to follow up with the team. If you have any other questions or concerns about your order please email us at hello@silkandsnow.com.
Sincerely,
Michelle
Jane P
Verified Buyer
Muslin Duvet Cover
Super soft material, very comfortable and warm enough for our basement bedroom but not too hot.
Lovely button detail as well for the opening.
Lovely button detail as well for the opening.
Response from Silk & Snow
Apr 02, 2022
Hi Jane,
Thank you for taking the time to write in and share your experience with our brand. We are thrilled it is the perfect temperature for you and wish you many more cool and cozy nights ahead!
All the best,
Michelle
Alexandra A
Verified Buyer
Flax Linen Fitted Sheet & Pillowcases
excellent and surprising. will probably buy more.
Response from Silk & Snow
Apr 02, 2022
Hi Alexandra,
We are glad to hear of your positive feedback regarding your new Flax Linen bedding! Thank you for taking the time to reach out and share your good news with the team. Happy sleeping!
All the best,
Michelle
Kathleen H
Verified Buyer
Platform Bed
Attractive sturdy and easy to assemble
Response from Silk & Snow
Apr 02, 2022
Hi Kathleen,
We are thrilled to hear this awesome feedback regarding your new Platform Bed. Thank you for taking the time to write in and share your experience with us. Stay cozy!
All the best,
Michelle
jim h
Verified Buyer
S&S Mattress
Love the new Silk & Snow mattress. We have bought mattresses worth over $2000.00 and they have not been as comfortable as this one. Only wish we had bought another pillow, it came with one and now we are fighting over who gets the pillow at bedtime. LOL! Time to order the another pillow!
Response from Silk & Snow
Apr 02, 2022
Hi Jim,
Thank you for taking the time to reach out and share your feedback with the team. We are so happy you are finding your new S&S mattress so comfortable and that the pillow is so comfy you need another one asap! Wishing you many more restful nights of sleep to come!
All the best,
Michelle
Michael
Verified Email
Pillow - Standard
I have tried like 10 pillows. I really like this one. It's got that comfy, fluffy feel I like but is still supportive for my neck.
Response from Silk & Snow
Apr 01, 2022
Hi Michael,
We are so thrilled that you have finally found a comfy pillow that you like! Thank you for taking the time to share your feedback with us. Happy sleeping!
All the best,
Michelle
Julia B
Verified Buyer
Flax Linen Duvet Cover
Love these linen sheets! I have tried other brands, but I love these ones more. I find that they feel more gritty than others but this is what I love! Can't wait to wear them in more.
I am updating my review as I have been beyond disappointed with the customer service I have received. Shortly after putting the duvet cover on my bed, after it had been washed (following the washing directions) I discovered a large hole near the seam. I have since had barely any follow up with how Silk & Snow will assist me in resolving this issue other than to suggest I sew the hole closed myself. After spending $220 on a duvet cover and a hole appearing in less than 8 days I would expect more. Completely disappointing. I still have no resolution to this issue. My understanding is there is a 1 year warranty on these sheets - I have used them for less than two weeks and have not been able to resolve the issue.
I am updating my review as I have been beyond disappointed with the customer service I have received. Shortly after putting the duvet cover on my bed, after it had been washed (following the washing directions) I discovered a large hole near the seam. I have since had barely any follow up with how Silk & Snow will assist me in resolving this issue other than to suggest I sew the hole closed myself. After spending $220 on a duvet cover and a hole appearing in less than 8 days I would expect more. Completely disappointing. I still have no resolution to this issue. My understanding is there is a 1 year warranty on these sheets - I have used them for less than two weeks and have not been able to resolve the issue.
Response from Silk & Snow
Mar 29, 2022
Hi Julia,
Thank you for taking the time to write to us and share your feedback with your new Flax Linen sheets. We are so pleased you are loving yours and wish you many more cozy nights of comfy sleep to come!
All the best,
Michelle
Sandra G
Verified Buyer
Muslin Duvet Cover
Arrived quickly, excellent quality, perfect color for my decor.
Response from Silk & Snow
Apr 02, 2022
Hi Sandra,
Thank you for taking the time to write to us and share your experience with our brand. We are so happy you are enjoying the quality and colour of your new Muslin Duvet Cover. Here's to staying cozy!
All the best,
Michelle
Karine H
Verified Buyer
S&S Hybrid Mattress
I love my Silk & Snow hybrid. The support and confort are perfect for my back. You have to add the linen sheet set with it for an ultimate experience. Thank you
Response from Silk & Snow
Apr 02, 2022
Hi Karine,
We are very glad to hear you love your new S&S Hybrid mattress! Thank you for taking the time to write in and share your feedback. Wishing you many more cozy nights of comfortable sleep ahead!
All the best,
Michelle
Kate G
Verified Buyer
Adjustable Pillow (Retail)
I used to have horrible neck (and back) pain in the morning, after tossing, turning, and readjusting my old pillow multiple times throughout the night, but since getting this pillow, I sleep pretty much all the way through, and my neck pain is GONE. I was skeptical because I'm a back and side sleeper, but this pillow has proven to be perfect for how I sleep, and I'm convinced it's pure magic!
Response from Silk & Snow
Apr 02, 2022
Amazing, Kate! It is great to hear your pain is gone and that you are sleeping comfortably throughout the night. Wishing you many more comfy nights of restful sleep to come!
All the best,
Michelle
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
Top Rated Products
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S&S Hybrid Mattress |
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Egyptian Cotton Sheet Set |
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Adjustable Pillow (Retail... |
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