Relatively easy to assemble. Quick delivery. Quality good.

The mattress showed up and we unpacked it and set it up. There was a stain on their mattress that I had to take a picture of and send so that I’m not blamed. After a week it has only risen about 10 1/2 inches, it should be 12 I’m told. Not as soft as I thought it would be I may end up being returning this.

I love it! Good quality

My linen duvet cover arrived with a hole in it. When I contacted customer service they were slow to respond and have only offered me a $30 credit. No offer to replace or refund the damaged duvet cover.

I love how I can add or take out material to adjust the firmness of the pillow. Great purchase and would definitely buy more in the future.

My wife and I live in a very rural and low-income area. We eschewed christmas and birthday gifts in order to purchase a new bed. It was very exciting for us, as there really isn't anywhere where we live to buy new beds. Unfortunately, shortly after we ordered our mattress and bed frame, we were hit with shipping delays. Of course, this is no fault of the manufacturer, but concerning for us as we were obligated to dispose of our old bed before the anticipated delivery date. Our bed frame arrived before the mattress, which is no problem, however, it was the incorrect size. When we contacted silk and snow's customer service about this, we asked if the mattress we ordered would also be the incorrect size. The individual helping us informed us that they had checked the weight of the mattress shipment, and they were confident it was the correct size as ordered. When it came to the incorrect sized frame, we were instructed to take and submit pictures of the box. I understand this is a normal practice. However, if a representative is able to check a package by weight, and determine that it is correct from that, I struggle to conceive why we would need to prove to the supplier, after a shipment is bought and paid for, that it is incorrect via photographic evidence. We live in BC, and though shipping delays are expected, the limited and condescending support we have received in trying to receive a product that has already been paid for has been nothing short of abysmal.

Based on the response to the 2-star comment, we just bought a mattress. It's nice to see that a company "cares". Can't wait for the mattress (also wife's recommendation!).

I had high hopes for this bed... id say its "just ok".
Pros : 1) Color is very true to what you see online. I ordered the queen size storage bed in Oatmeal and it is exactly what you see. 2) Storage drawer is a decent size and can hold quite a bit. 3) As others have said slats are close together and seem pretty sturdy

Cons: 1) I had issues with shipping. I understand this is probably not Silk and Snows fault but it was super annoying that the bed is shipped in TWO packages.... shipping partner apparently put them on two separate trucks. One made it to me a week before Christmas, the other half of the bed (necessary to put anything together) didnt arrive until just before New Years. Major annoyance. 2) Although the underside seems pretty sturdy, the overall quality gives a little left to be desired. The fabric looks very nice but its clearly some cheap foam inside the headboard and the fabric almost looks like it has some minor discoloration throughout the headboard. It might just be the fabric? Hard to tell. And when pressed upon at all, the headboard does wiggle and has give and take. I wish it was a little more sturdy than that. 3) Biggest complaint is just like so many others have mentioned-- the storage drawer is not on any tracks or rails so it pulls out crooked or one sided almost every time and it also has no way to "latch" to the bed to stay in place or stay closed. This seems like a huuuge flaw in design that could have been easily been rectified with some minor design changes to add pull out rails (.... like any other drawer in the world nowadays has) to keep the drawer on a track.

Overall? I guess I'm happy with it. It's "ok". I don't dislike it enough to go through the hassle of replacing it, I suppose. But would I purchase again or suggest to others? Probably not.

How can I rave about a mattress that I paid for in October and to this day have not received it or any explanation WHY I HAVE NOT I am a senior citizen with a small pension and my back is getting worse waiting for my Mattress.
Disappointed customer. Lorraine

Just a week after setting it up, one of the legs bent out of shape and broke off. Not sturdy at all; its so lightweight, it slides over the floor whenever just sitting down on the bed. Disappointed, because I really love the S&S mattresses that I ordered from Silk & Snow in the past.

I've had my mattress for a year now and I can honestly say I love it. It's stayed quite firm and supportive and my sleep has greatly improved

This bed fit my needs exactly! I was looking for a bed that my cats couldn't fit under and my dogs toys wouldn't get stuck underneath too, and this fit the bill. It's sleek and simple, and the colors are neutral to fit any color scheme, plus the storage helps save on taking up my small closet. Delivery was also quick considering we ordered around right around Christmas time. Customer service was the best too. They reached out immediately when there was a problem with my order and it was fixed right away. A customer for life, thank you silk and snow :D

Our order was fast and I was very satisfied with the products I ordered. On top of that The company went up and beyond and sent us a free gift which was well appreciated. Great product great customer service an amazing company. You definitely will get my service in the near future.

LOVE IT !!!! Super warm, comfortable and lightweight😘
Also, extremely proud and happy to support ( Made in Canada )

Great quality and super fast delivery

It’s a comfortable bed but not the true size of a California King. About 3 inches short on length and 1.5 on width

Great support. The pillow does not heat up after sleeping on it. The price point is worth it, as I will have this pillow a long time.

Très confortable assez ferme pour les douleurs au dos, tout en restant moelleux. Il s’ajuste bien à notre lit articulable

I was initially hesitant to order a duvet online but this has exceeded my expectations. I got the all season version because I'm a very cold sleeper, and now I no longer need three other blankets on my bed at night! It's very fluffy and I personally love the crinkly sound it makes. Would recommend.

The weight of the blanket is great. I use it every night. My only issue is that you need a blanket as well because the weaving doesn't trap in the heat. Overall it is still pretty awesome