4.6
From 1
to 5
Reviews
21593
Recommend
10 / 10
TrustScore
9.29 / 10
Tyler Kohut
Verified Buyer
I haven't been overly impressed with this purchase....the delivery company dropped it off at a different location and then silk and snow did not confirm that I actually got the mattress. After I called to inform the delivery company dropped my mattress off at the wrong address they said they would contact the delivery company and sort it out and no one contacted me. I had to go pick up the mattress myself from the wrong location. Good thing I have a truck and am capable of carrying a king size mattress. As for the quality of the bed and pillow I cannot give a proper answer other than I am not raving about it...thanks for the apology I guess....
Response from Silk & Snow
May 10, 2021
Hi Tyler,
We just wanted to apologize for your negative experience with us and your Organic mattress. We are incredibly sorry that our shipping partner misdelivered the package and for our lack of follow-up afterwards. While we are happy that you did end up with the mattress, in the end, we apologize again for the fact that you had to move it yourself. We hope that the mattress continues to be acceptable for you and wish you all the best. - Dane
Svetlana V
Verified Buyer
Hand Knitted Weighted Blanket
I love this blanket! It’s super comforting, soft, beautiful and well made. Originally I bought 15 lbs based on recommended weight 10-12% of body weight and my previous experience with “traditional” weighted blanket. However this blanket feels different due to its woven construction. I exchanged it to 20 lbs - and I am in love with it now.
Great customer service, attentive and personable. Fast delivery. Would definitely recommend.
Great customer service, attentive and personable. Fast delivery. Would definitely recommend.
Response from Silk & Snow
May 10, 2021
Hi Svetlana
Great news! We're thrilled to hear that you're enjoying your weighted blanket :)
Thank you for taking the time to let us know!
Susan
Kelsey C
Verified Buyer
Down Alternative Duvet
It feels like my old down duvet (but I rest easy knowing it’s not down). Very warm during the winter months.
Response from Silk & Snow
May 10, 2021
Hi Kelsey
Thank you for taking the time to write to us, we're so happy you're snug as a bug in your new duvet!
Susan
Patty R
Verified Buyer
We are enjoying our new mattress. Our backs do not hurt anymore (it did take a week or two to get used to it) and we sleep well. Only reason for a four is it does sag where we sleep-just surprised so soon but has not affected sleep at this point. We have had it for 4 months.
Response from Silk & Snow
May 10, 2021
Hi Patty
Thank you for your honest review and feedback, we will certainly pass this on to our QC team. Please feel free to reach out to us if you have any further questions at all.
All the best,
Susan
Patty R
Verified Buyer
Flax Linen Fitted Sheet & Pillowcases
Love my new pillow! It’s versatile for comfort and has held up well.
Response from Silk & Snow
May 10, 2021
Hi Patty
Great news! Thank you for letting us know!
Susan
Jeremy V
Verified Buyer
S&S Organic Mattress
Un peu surpris de l’odeur du matelas durant les premiers temps mais il semble inodore maintenant. Content d’avoir pu mettre la main sur un matelas fait de matériaux durables à un prix que j’étais capable de m’offrir.
Response from Silk & Snow
Jun 22, 2021
Merci beaucoup d'avoir pris le temps de partager votre avis sur notre produit, Jeremy! C'est très apprécié par notre équipe et nous sommes heureux de vous savoir satisfait. Tout le meilleur, Dane
Melissa N
Verified Buyer
S&S Hybrid Mattress
We are a couple who is 6'5 and 5'3, and this bed works amazingly for the both of us! We are very happy with our mattress, and have recommended it to others who might need one. One of us is a side and back sleeper, and the other is a side and front sleeper, and it works well for the both of us. We also got the pillows, and took some of the stuffing out to make it perfectly suited for each of our types of sleeping.
Response from Silk & Snow
May 10, 2021
Hi Melissa
Great news! We're so happy you're both loving your new Hybrid :) Here's to many more nights of happy sleep.
Susan
PS thank you for recommending us to your friends, we appreciate it!
Monica r
Verified Buyer
Upholstered Bed Frame with Headboard
Communication about delivery was poor. Shipped in two shipments, second shipment was delivered weeks later than the first shipment. When we finally received the second shipment - bed frame was easy to assemble and product appears to be good quality
Response from Silk & Snow
May 10, 2021
Hi Monica
We are so sorry to hear that the communication from the team was sporadic - we will certainly bring this up to management to ensure it doesn't happen again . We are also sorry that there was such a huge gap in the shipment of the second box. We're glad the bed was easy to assemble and so far you're happy with the quality - please reach out to us if you have any further issues.
All the best
Susan
monica r
Verified Buyer
S&S Hybrid Mattress
We were pleased with this mattress - would recommend
Response from Silk & Snow
May 10, 2021
Hi Monica
Great! Thank you for taking the time to let us know.
All the best
Susan
Jane C
Verified Buyer
S&S Hybrid Mattress
love it.
Response from Silk & Snow
May 10, 2021
H Jane
Great! Thank you for taking the time to let us know.
Susan
MaryAnne A
Verified Buyer
S&S Hybrid Mattress
I was worried about buying a mattress online so did a lot of research. Silk and Snow has been amazing. The mattress was delivered quickly and it is the most comfortable mattress we have ever had. We bought the hybrid in king and are extremely happy with our purchase.
Response from Silk & Snow
May 10, 2021
Hi MaryAnne
We are so thrilled that you're loving your mattress :) Thank you for taking a chance with us, we truly appreciate your business!
All the best
Susan
Katy N
Verified Buyer
S&S Hybrid Mattress
This mattress is very comfortable - been sleeping on it for about 6 weeks now. My only issue is that I can still feel my husband moving more than I would like...but he's a big guy and maybe I always will! Great purchase!
Response from Silk & Snow
May 10, 2021
Hi Katy
Thank you for your honest feedback, we appreciate it!
All the best
Susan
Juan R
Verified Buyer
Storage Bed
.
Response from Silk & Snow
May 10, 2021
Hi Juan
Thank for the thumbs up!
Susan
Beata S
Verified Buyer
S&S Hybrid Mattress
I love my mattress and pillow .I will recommend this product . Costumer serves is very good and professional .
Response from Silk & Snow
May 10, 2021
Hi Beata
Excellent news! We are so happy you had a great experience and are enjoying your Hybrid :)
All the best
Susan
Terry F
Verified Buyer
S&S Hybrid Mattress
Great bed so far, really helped with the back problems I was having. The Hybrid is definitely good for a big guy (I’m 260lbs) I’m a side and stomach sleeper and enjoy how firm the mattress is. The sides are softer than a normal mattress but I barely notice unless I’m sitting on the edge putting on socks. The frame seems to be good quality so far as well. Delivery was about a week and a half. Boxes came pretty beat up, but that’s probably on the delivery driver, no damage to the products. All around great purchase and would recommend.
Response from Silk & Snow
May 10, 2021
Hi Terry
Thank you for taking the time to write such a great, detailed review - we appreciate it! We are thrilled that you had a good experience, despite the condition of the boxes, and we hope you enjoy many comfy nights on your Hybrid.
All the best
Susan
Erin
Verified Email
Silk & Snow Natural Hand Knit Weighted Blanket
I received this blanket a couple of weeks ago in Tempest Blue. It is a beautiful design and the colour is wonderful. It is very breathable so there is no fear of overheating and it is incredibly comfortable. It washed well when I first got it and has been holding up well to daily use thus far.
Response from Silk & Snow
May 10, 2021
Hi Eric
We're so happy to hear that you're enjoying your weighted blanket so far :). Thank you for taking the time to write to us!
Susan
lissi d
Verified Buyer
S&S Hybrid Mattress
Took a long time to arrive. Comfortable right from the start. Worry it isn't going to last. I can already feel a hump in the middle.
Response from Silk & Snow
May 10, 2021
Hi Lissi
We are so sorry to hear about the long delivery, thank you for being so patient. We're happy that your body adjusted straight away - please reach out if you are worried about the durability - we are here to help.
All the best
Susan
Catherine Volcan
Verified Buyer
Comfortable and easy to move and install and excellent payment plan.
Response from Silk & Snow
May 03, 2021
Hi Catherine, thank you so much for your review! Happy sleeping :) - Dane
Alexis S
Verified Buyer
S&S Mattress
I LOVE my S&S mattress. Before my mattress, I had spent the last 6 months in a cheap futon, so switching to a high-quality mattress felt like a sudden change - it took a few nights until the mattress no longer felt extra firm in comparison, but after a week I began to sleep wonderfully. Now, almost two months later, I still find myself sleeping all through the night and waking up feeling refreshed. About a year ago, I had a Tempur Pedic mattress, and I can happily say that I love this mattress even more. I’m a side sleeper for the most part, but I’m comfortable on my back as well. No more back problems, no more waking up through the night - just a restful night’s sleep, every night!
Response from Silk & Snow
May 10, 2021
Hi Alexis
I loved reading your review - we are thrilled that you're sleeping well :)
Thank you for taking the time to fill in our review!
Susan
Rick H
Verified Buyer
I'm a side/back and stomach sleeper so always difficult when doing a mattress purchase. My partner and I have been sleeping on it now for 2+ months; so far so good.
Initial impressions are good build quality, no smell (had a memory foam once and the smell lasted for weeks), comfortable, firm. A bit more motion transfer felt from my partner then I was expecting but after 2 months I'm over it.
Debated about putting a small topper (1 to 2 inches) on in the first month but wanted to hold out a bit longer before making that decision. As a stomach sleeper wanted to error on the side of firm and adjust with a topper if necessary. Too soft and my back starts hurting and no way to firm it up afterwards.
Also purchased their frame bed. Went together easy and is a nice quality. Definitely enjoy the lower height when getting out of bed in the morning and the kids (dogs) like it too.
Overall I would recommend this bed.
P.S. The king was quite heavy and difficult getting up stairs. Definitely a 2-3 person job.
Initial impressions are good build quality, no smell (had a memory foam once and the smell lasted for weeks), comfortable, firm. A bit more motion transfer felt from my partner then I was expecting but after 2 months I'm over it.
Debated about putting a small topper (1 to 2 inches) on in the first month but wanted to hold out a bit longer before making that decision. As a stomach sleeper wanted to error on the side of firm and adjust with a topper if necessary. Too soft and my back starts hurting and no way to firm it up afterwards.
Also purchased their frame bed. Went together easy and is a nice quality. Definitely enjoy the lower height when getting out of bed in the morning and the kids (dogs) like it too.
Overall I would recommend this bed.
P.S. The king was quite heavy and difficult getting up stairs. Definitely a 2-3 person job.
Response from Silk & Snow
May 10, 2021
Hi Rick
Thank you for the detailed review and picture, we truly appreciate your feedback. Give your sweet dog a scratch under his chin!
All the best
Susan
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
Top Rated Products
|
S&S Hybrid Mattress |
|
|
Egyptian Cotton Sheet Set |
|
|
Adjustable Pillow (Retail... |
|
Facebook
RaveCapture Commitment
RaveCapture transforms how businesses collect and showcase customer experiences. We take authenticity seriously and only allow 100% verified buyer reviews and UGC.
Guarantee
- RaveCapture Companies Are Held Accountable
- All Reviews Are Verified Customers
- Negative Reviews Can Never Be Deleted
With RaveCapture, you’re not just managing a reputation — you’re sharing the voice of your raving fans.
