4.6
From 1
to 5
Reviews
21593
Recommend
10 / 10
TrustScore
9.29 / 10
Corey
Verified Email
Terry Bath Towels
Just an awful mattress for the price. The company isn't much better either. My mattress came with a super obvious dip all the way down the mattress in one spot, about an inch deep and 2 inches wide. Ridiculous already. So I asked for a new one, expected it would not use up my warranty or my 100 night trial period. But it did. They said if I get the obviously defective one replaced, I can never get a refund or another replacement, if the new one is also not good. It was weeks at a time waiting for responses from emails about all this. Then weeks (possibly more than a month) for them to remove the mattress from my property because they were "having a hard time finding a donation partner in my area". I had to suggest myself after a while, that it should just be recycled since it's taking so long, and that it's clearly wrong to donate a defective mattress anyway.
Real review: Regardless of all that, the mattress itself (except the dipped part) was almost good, except that my hips and butt sank in after a very short time and absolutely caused me pain and sleepless nights. No amount of breaking it in would solve that problem. I had hoped it was just more defective than I thought, but I could never find out since they essentially said I would be stuck with the new one no matter what. I was pretty excited to finally be able to sleep without pain, since it was the most expensive one I've ever bought.
Real review: Regardless of all that, the mattress itself (except the dipped part) was almost good, except that my hips and butt sank in after a very short time and absolutely caused me pain and sleepless nights. No amount of breaking it in would solve that problem. I had hoped it was just more defective than I thought, but I could never find out since they essentially said I would be stuck with the new one no matter what. I was pretty excited to finally be able to sleep without pain, since it was the most expensive one I've ever bought.
Harley
Verified Email
Terry Bath Towels
The mattress itself is very comfortable and I enjoy it.
The customer support, however, is lacking. The mattress cover on my mattress begun to fray along where it is zipped up. I sent pictures to customer support and they immediately confirmed it was abnormal. After several weeks of back and forth they determined I removed the cover and damaged it myself, which I stated multiple times that I did not. They refused to stand by their product.
The customer support, however, is lacking. The mattress cover on my mattress begun to fray along where it is zipped up. I sent pictures to customer support and they immediately confirmed it was abnormal. After several weeks of back and forth they determined I removed the cover and damaged it myself, which I stated multiple times that I did not. They refused to stand by their product.
Response from Silk & Snow
Apr 19, 2021
Hi Harley,
Thank you for you feedback! While we are happy to hear you are enjoying the mattress, I am sorry to hear that the customer service experience has not been the same. We pride ourselves on offering quality product and service and we dropped the ball here by not providing that service. We always like to take a look at all possibilities but of course, more than one possibility should be investigated. A customer service representative will be following up with you shortly so that we can resolve this for you and ensure you are happy with your purchase. Please reach out to us with any questions or concerns and we will be here to help as it is important we make things right for you.
All the best,
Claire
Jennifer
Verified Email
S&S Organic Mattress
We are obsessed with our new Silk & Snow organic mattress! We love that this wonderful company cares about what is inside the products they are manufacturing. We love that they source materials from local suppliers and assemble these fabulous products right here in Canada! We just love our new mattress! We are delighted with our overall experience with Silk & Snow. We placed an order on a Monday evening and we received our new mattress on Saturday. The quality is wonderful! The materials feel so fresh and natural. There is no harsh fumes or foam scent. The mattress is incredibly supportive and comfortable. We have not been waking up with the muscle stiffness we experienced with our previous mattress. The latex top is firm but forgiving. You feel like you’re floating on the surface. There is a bit of a bounce with the latex which makes it very easy to get comfortable. My husband and I are side sleepers and we just love it! This mattress is amazing! We are so happy with our purchase! Thank you for making this outstanding product!
Response from Silk & Snow
Apr 16, 2021
Hi Jennifer
Thank you for taking the time to write such a detailed review, we appreciate it! We are thrilled to hear that you're loving her organic mattress and sleeping well :)
All the best
Susan
Alana B
Verified Email
Egyptian Cotton Bedding
I just received my Egyptian cotton sheets and was so excited to get them on the bed - they felt so silky and soft out of the package! I washed them first and they came out stiffer than they were fresh from the package - I am hoping the smooth soft feel comes back with time. Happy to be supporting a Canadian company with ethical production practices.
Response from Silk & Snow
Apr 16, 2021
Hi Alana
Thank you for supporting Silk & Snow, we appreciate it! We wanted to follow up to find out how the sheets are after you've slept on them for another week or so now. If you're still experiencing issues please send an email to hello@silkandsnow.com and one of our Customer Service Reps would be happy to assist you.
Thank you!
Susan
Ayesha
Verified Email
Terry Bath Towels
I purchased the duvet cover and I have really been shopping around for a good cover that is the right price point but can still offer a high level of quality and finish. I am in love with this product! The cotton is so soft and rich, the stitching is seamless and the look is so luxurious. I’m so happy with my purchase!
Response from Silk & Snow
Apr 16, 2021
Hi Ayesha
We are so happy to hear that you're loving your S&S Mattress!
All the best
Susan
Mike S
Verified Email
Hybrid Mattress
I was desperately in need of a new bed as my old bed was a coil mattress with two 4" memory foam toppers.
I had researched online for a couple of weeks as well as checked out a few brick and mortar stores.
After careful consideration, I decided to purchase the Hybrid mattress due to several factors. How it's designed, constructed, warranty and that it's Canadian made.
Well it was the best decision i ever made when it came to a mattress purchase. It was a little firmer then what i was expecting, but within 3 sleeps I was use to it and found it super comfortable.
I found it so comfortable, i decided to also order the Silk and Snow king pillow and again as it has been the most comfortable well built pillow I've ever owned.
The customer service that this company has provided has truly been a great experience as they have gone above and beyond of what customer service is these days. I highly recommend their ptoducts.
I had researched online for a couple of weeks as well as checked out a few brick and mortar stores.
After careful consideration, I decided to purchase the Hybrid mattress due to several factors. How it's designed, constructed, warranty and that it's Canadian made.
Well it was the best decision i ever made when it came to a mattress purchase. It was a little firmer then what i was expecting, but within 3 sleeps I was use to it and found it super comfortable.
I found it so comfortable, i decided to also order the Silk and Snow king pillow and again as it has been the most comfortable well built pillow I've ever owned.
The customer service that this company has provided has truly been a great experience as they have gone above and beyond of what customer service is these days. I highly recommend their ptoducts.
Response from Silk & Snow
Apr 16, 2021
Hi Mike
Great news! Thank you for taking the time to let us know, we are so happy that you had a good experience with us!
All the best
Susan
JB
Verified Email
Down Duvet
Beautiful duvet cover. The weight of the fabric is just perfect and the cover is well constructed. Also, customer service is...excellent. I had an issue with my cover and the customer support team went above and beyond to resolve it. Thank you.
Response from Silk & Snow
Apr 16, 2021
Hi JB
Excellent! We are so happy that you had a good experience and that we were able to resolve any issues you had.
Thank you!
Susan
Greg P
Verified Email
Hybrid Mattress
After extensive research into various options my final 2 choices were between the Silk & Snow Hybrid and Logan & Cove Hybrid due to them being Canadian Companies and great reviews on both. The decision was made much easier due to the excellent costumer service when I had a few questions and huge savings compared to the other company ( $250 off for Military members is greatly appreciated). The bed arrived within 10 days even though they commented they were backed up with orders. Set up was a breeze , I could carry the Queen size in the box by myself. We have no box spring so the mattress went directly on the frame with no issues and it did not affect the comfort at all. Off gassing was completely gone within 2 days and we slept on it the first night.
I have had back issues forever and it was the main reason we replaced our old mattress which was a Stern's & Foster. I have had nothing but great deep sleeps now with no pain. It is firm but it has just the right amount of cushion for us. I rarely write reviews however this deserves one , don't even think about it just buy it now.
I have had back issues forever and it was the main reason we replaced our old mattress which was a Stern's & Foster. I have had nothing but great deep sleeps now with no pain. It is firm but it has just the right amount of cushion for us. I rarely write reviews however this deserves one , don't even think about it just buy it now.
Response from Silk & Snow
Apr 05, 2021
So glad to know you're enjoying the bed so far Greg, here's to many more deep sleeps! - Dane
David
Verified Email
Mattress Protector
La housse ne tient pas bien sur le matelas. Elle glisse. Nous l'avons achetée en novembre 2020 et nous l'avons lavée une fois.
Sinon, le matériel et les coutures sont de qualité.
Sinon, le matériel et les coutures sont de qualité.
Pascale
Verified Email
Hybrid Mattress
J’ai longtemps cherché pour un bon matelas fait au Canada ayant un bon rapport qualité/prix. Cette recherche m’a amené vers Silkandsnow et j’ai acheté le matelas hybride Queen ainsi que le protège matelas et draps en lin en octobre 2020.
6 mois plus tard, je constate que le protège matelas fait des petites boules de peluches à cause de la friction avec le drap de lin également acheté chez Silkandsnow. J’ai envoyé des photos et on me dit au service à la clientèle que cela ne vient pas nuire à la fonction première du protège matelas. Je suis un peu déçu étant donné que ce dernier était quand même à 100 $. Ce qui n’est pas rien à mes yeux.
De plus après 6 mois, je suis désolée d’avoir à écrire que le matelas hybride est beaucoup trop dur. Je regrette beaucoup d’avoir attendu après la période d’essai pour arriver à cette conclusion. Étant donné que c’était la première fois que j’investissais une telle somme dans un matelas, j’ai voulu donner le bénéfice du doute en pensant que mon corps d’adapterait au nouveau matelas, mais je dois admettre que ce n’est pas le cas. Selon la description du produit, le matelas hybride semblait représenter le meilleur des deux mondes…et voilà que maintenant je réalise que je vais devoir acheter un surmatelas en mousse mémoire pour dormir car la douleur ressentie dans le bas du dos ainsi qu'à l'épaule au réveil est beaucoup trop intense pour continuer comme ça. Ce n’est pas avec plaisir que je dois admettre que je regrette mon expérience d’achat.
6 mois plus tard, je constate que le protège matelas fait des petites boules de peluches à cause de la friction avec le drap de lin également acheté chez Silkandsnow. J’ai envoyé des photos et on me dit au service à la clientèle que cela ne vient pas nuire à la fonction première du protège matelas. Je suis un peu déçu étant donné que ce dernier était quand même à 100 $. Ce qui n’est pas rien à mes yeux.
De plus après 6 mois, je suis désolée d’avoir à écrire que le matelas hybride est beaucoup trop dur. Je regrette beaucoup d’avoir attendu après la période d’essai pour arriver à cette conclusion. Étant donné que c’était la première fois que j’investissais une telle somme dans un matelas, j’ai voulu donner le bénéfice du doute en pensant que mon corps d’adapterait au nouveau matelas, mais je dois admettre que ce n’est pas le cas. Selon la description du produit, le matelas hybride semblait représenter le meilleur des deux mondes…et voilà que maintenant je réalise que je vais devoir acheter un surmatelas en mousse mémoire pour dormir car la douleur ressentie dans le bas du dos ainsi qu'à l'épaule au réveil est beaucoup trop intense pour continuer comme ça. Ce n’est pas avec plaisir que je dois admettre que je regrette mon expérience d’achat.
Response from Silk & Snow
Apr 19, 2021
Bonjour Pascale,
Merci pour votre message honnête et détaillé.
Nous sommes désolés d’apprendre que le matelas Hybride ne vous convient pas et que vous en êtes venue à regretter votre achat. Cela est évidement quelque chose qui nous peine à lire et certainement pas ce que nous souhaitons pour nos clients. Il est vrai que notre modèle Hybride est un peu plus ferme que notre modèle tout en mousse et est considéré comme mi-ferme.
Cependant, cela reste subjectif est s’agit d’une question de préférence personnelle. C’est pour cela que nous offrons notre période d’essai de 3 presque 3 mois (100 jours) afin de vous permettre de vous donner une idée réelle du ressenti de ce-dernier. Avec le temps et l’usage, le matelas devrait se ramollir légèrement mais avec les ressorts, le soutien restera inchangé car il s’agit ici de la fonctionnalité première du produit. Nous comprenons et respectons parfaitement qu’un seul matelas ne peut pas convenir à tous les utilisateurs. Toutefois, nous avons quelques astuces pour vous aider à profiter au mieux de votre matelas et nous serions heureux de vous les communiquer si cela peut vous être utile. Certains facteurs contribuent également à une fermeté accentuée de votre matelas, telle que la base sur lequel il se repose.
En ce qui concerne le protège-matelas, il est aussi vrai que la friction du drap de lin (qui est naturellement plus rêche que des draps en coton égyptien) peut y jouer malheureusement quelque chose. La bonne nouvelle c’est que cela ne devrait pas entacher les propriétés imperméables du protège-matelas ni créer un inconfort. Nous recommandons également d’éviter de mettre votre protège-matelas à la sécheuse, car celui-ci pourrait perdre sa couche imperméable et par conséquent pelucher. Dans tous les cas, vous êtes couverte par notre garantie pour chacun des produits achetés. Si ceux-ci s’avèrent ne plus fonctionner comme il se doit, notre équipe bilingue se fera un plaisir de vous aider !
Cordialement,
Louisa
Laura
Verified Email
Hybrid Mattress
Very bad smell to it!!! I bought the organic mattress and upon opening it, it had a strong smell. It’s day 3 of off gassing (which I didn’t think would be needed for an organic mattress).
Response from Silk & Snow
Apr 19, 2021
Hi Laura,
Thank you for your feedback regarding the Organic mattress. We are very sorry to hear that there was an unpleasant smell to your mattress and see you are currently in contact with our customer service team. While the latex inside the organic mattress can have a natural latex smell especially upon first opening and the following few days, we always want to get more insight and appreciate you providing more details so that we can see if this was the case. It is important to us as a brand that focuses on no off gassing to make sure we take a closer look into this. Rest assured there are no toxins in the mattress so it is safe to breathe in. Our team is happy to assist resolve this issue concerning a foul smell and please reach out to us with any questions or concerns. We are here to help!
All the best,
Claire
Jenn
Verified Email
Pillow
I've been battling insomnia for weeks now and decided I needed a pillow upgrade. I cant say enough how much I LOVE these pillows!! I didn't take out any filling either. It's the best pillow I've ever had and have been sleeping like a baby. Thank you!!
Response from Silk & Snow
Apr 16, 2021
Hi Jenn
Great news!
Thank you for letting us know, we are thrilled to hear you're loving your new pillow :)
All the best
Susan
Maëlle
Verified Email
Flax Linen Duvet Cover
Après plusieurs mois d'utilisation, les draps sont toujours aussi confortables et doux. Très belle qualité et très facile d'entretien.
J'ai pris la couleur "neige" qui est un bleu/gris très léger. Même si je pensais recevoir des draps blanc, je suis très contente de cette couleur et du rendu. C'est comme dormir sur un nuage !
J'aurai toutefois une remarque à apporter concernant les taies d'oreillers : ce serait bien de rajouter des rabats pour pouvoir mieux envelopper l'oreiller. Ca donnerait un aspect plus pratique et qualitatif.
J'ai pris la couleur "neige" qui est un bleu/gris très léger. Même si je pensais recevoir des draps blanc, je suis très contente de cette couleur et du rendu. C'est comme dormir sur un nuage !
J'aurai toutefois une remarque à apporter concernant les taies d'oreillers : ce serait bien de rajouter des rabats pour pouvoir mieux envelopper l'oreiller. Ca donnerait un aspect plus pratique et qualitatif.
Response from Silk & Snow
Apr 18, 2021
Bonjour Maëlle,
Merci d’avoir pris le temps de nous écrire ce gentil commentaire. Cela nous fait grandement plaisir de savoir que les draps vous plaisent toujours autant et que la couleur rend bien avec votre décor. Nous prenons note de ce point très constructif et nous passerons le mot à notre équipe marketing pour concevoir des taies d’oreillers avec rabats. Il me semble que cela a été discuté et il est toujours bon de savoir ce que les clients souhaiteraient voir. Nous souhaitons continuellement améliorer nos produits alors nous serons heureux de prendre cela en compte lors du développement de nouveaux produits. Bonne continuation !
Simon E
Verified Email
Hybrid Mattress
We were very excited to receive our S+S Hybrid Mattress last summer on July 30th, 2020. Eight months later unfortunately for us it hasn't lived up to our expectations. My wife has quite severe hip pain, she is not a heavy person, which was alleviated when moving to both a memory foam mattress in another room and the original high end spring mattress the S+S was meant to replace. Basically this mattress is unusable for us due to it being so uncomfortable. I would rate it on the softer side to be honest and it's already started to sag in the middle. I wish I could return this but I fear I have left it way too long. Wanted to be sure it was the mattress causing my wife's discomfort first. We love Silk and Snow as a company and have purchased other items from them but for us the Hybrid mattress was a fail. Sorry S+S
Braden
Verified Email
Hybrid Mattress
The mattress has high quality components, but the finishing left a little to be desired - stitching looked a bit rough but this is understandable with such high demand and everyone wanting their mattresses as quickly as possible. This did not affect the functionality of the mattress.
The comfort didn’t work out for my wife and I, but Silk and Snow made the return process pretty straight forward. Their mattresses are definitely worth a try - especially since everything is sourced and made in Canada!
The comfort didn’t work out for my wife and I, but Silk and Snow made the return process pretty straight forward. Their mattresses are definitely worth a try - especially since everything is sourced and made in Canada!
Response from Silk & Snow
Apr 16, 2021
Hi Braden
Thank you for taking the time to write to use, we appreciate your honest feedback. We are sorry that the mattress didn't work out for you but we are happy to hear that the return process was a smooth one. With regards to the stitching, thank you for letting us know - we have been in touch with the manufacture to resolve this.
All the best!
Susan
Mary O'Riordan
Verified Buyer
S&S Hybrid Mattress
The mattress is great! I would buy it again. The pillow is thoughtfully designed; I made two pillows by separating the components.
The bed frame looks very nice in our room. The drawer is on wheels and the slats are visible, although the plus side is that the frame is able to manage variations in queen size mattress sizes.
The delivery was a bit challenging as the mattress and then the bed came in two deliveries. This was during the fall of 2020 so the supply system was understandably under stress at that time.
Any questions I had concerning the delivery were answered very promptly so customer service is attentive and informative.
The bed frame looks very nice in our room. The drawer is on wheels and the slats are visible, although the plus side is that the frame is able to manage variations in queen size mattress sizes.
The delivery was a bit challenging as the mattress and then the bed came in two deliveries. This was during the fall of 2020 so the supply system was understandably under stress at that time.
Any questions I had concerning the delivery were answered very promptly so customer service is attentive and informative.
Response from Silk & Snow
Mar 25, 2021
Hi Mary,
Amazing! We are thrilled to hear you are loving the mattress and we're all about making Frankenstein pillows. As for your bed frame we are sorry that you have experienced both delivery issues and concerns with the frame itself. As always, we are always happy to take a look if you'd like by emailing hello@silkandsnow.com. Our team really appreciates your patience as we went through unprecedented times due to the current state of the world and love hearing that we were able to provide the communication needed. Thank you so much for sharing!
All the best,
Claire
J. L
Verified Email
Terry Bath Towels
A five star experience with Silk and Snow, high quality silk pillow cases and excellent customer service. Silk and Snow customer service representative Dane, processed the order in a timely manner and took extra care to ensure efficient delivery. The order was processed and delivered within a week of the original order date. Kudos to Silk and Snow and their exceptional customer service team. Thanks!
Response from Silk & Snow
Apr 16, 2021
Hi J.L
Excellent! Thank you for the feedback, we appreciate it.
All the best
Susan
Valentyna G
Verified Email
Hybrid Mattress
I did a LOT of research and finally purchased a Silk and Snow hybrid twin xl (for me) and an organic twin xl (for my husband). We have been sleeping on them for almost three months. Overall, I give five starts because I have had an excellent experience with the company, from purchase, delivery, trial, to (unfortunately) return. I am returning our mattresses because a) mine came defective making it sag on the sides and a little shorter than it should be, which wouldn't have been an issue if it wasn't being paired with another mattress I guess. My husband's organic mattress is not defective, but he finds that the sides do not hold up to his weight and he needs more support there. I have loved how soft the hybrid is, with just enough softness while giving good support and no sinking. The major drawback (other than the defect) was that it took well over a month for that new mattress smell to go away. The organic mattress is firmer with slightly more "bounce" because of the latex. It is a really nice mattress and probably great for any average sized person looking for a more firm mattress that is still comfy. I was super impressed that his did not off gas at all after the first day. While two twin xls allowed us to have different firmnesses for our preferences, we were frustrated by how they would not stay together (even with a conversion kit) - though again, the defective bulging mattress was probably responsible for this. We also got two pillows with our order which we absolutely LOVE and will be keeping.
Response from Silk & Snow
Apr 16, 2021
Hi Valentyna,
Thank you for the honest feedback! We appreciate that you took the time to let us know and we do apologise for the various hiccups that you experienced.
All the best
Susan
MJ
Verified Email
S&S Organic Mattress
This mattress is incredible. I never write reviews but I've been sleeping so good I feel like I have to. The mattress is on the firm side but for anyone with back and shoulder pain you know this is better and corrective for these. My shoulder pain has completely gone away and I've had it for years. I would usually toss and turn all night from the pain and we haven't even had our mattress a week and it's gone. HIGHLY recommend.
Response from Silk & Snow
Apr 16, 2021
Hi MJ
Best news!
Thank you for letting us know, we appreciate it :)
Susan
Jenn W
Verified Email
Hybrid Mattress
After a couple weeks of owning this mattress I am prepared to leave my review. At first I was worried after reading some of the reviews - mostly about customer service, but I was pleasantly surprised. We had a little difficulty ordering at first but then were contacted by Louisa who went out of her way to ensure that we were able to order without any difficulties and made sure to check in with us after purchase. The mattress arrived really fast - and was easy to set up. It’s definitely in the firmer side and feels like you are sleeping on top of it rather than inside it. We love this mattress. I was having back aches on our old mattress and those have since disappeared. I would definitely recommend purchasing a silk and snow to anyone!
Response from Silk & Snow
Apr 16, 2021
Hi Jenn
We are so happy to hear that despite a few hiccups to start, everything worked out well. Here's to many more comfy nights on your mattress!
All the best
Susan
About Silk & Snow
At Silk & Snow, we believe that everyone deserves a good night's sleep. That's why we've dedicated ourselves to creating high-quality, thoughtfully designed sleep products that enhance your comfort and elevate your sleep experience.
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Visit Website
Our collection features premium mattresses, pillows, and bedding, all crafted with the finest materials to ensure durability and support. We take pride in our commitment to sustainability, using eco-friendly practices and materials whenever possible.
With a focus on innovation, our products are engineered to cater to various sleep preferences and needs, helping you find the perfect balance of softness and support.
Join us on the journey to better sleep and discover the difference that quality craftsmanship can make. Sleep well, live well—experience the Silk & Snow difference today.
Silk & Snow is a Verified Merchant
Questions? Contact Us
hello@silkandsnow.com
1-855-777-0033
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