My mattress arrived in a torn box. Louisa was initially assisting me until I confirmed/ sent pictures of the damage through the vacuum sealed plastic into the mattress...for the two days since, crickets...no response to my emails. As previous reviews have indicated, getting assistance by phone is not possible as the voicemail claims the lines are busy and hangs up. The mattress continues to be rolled in the vacuum sealed wrap. Please contact me ASAP to arrange an immediate refund and pickup of the mattress. Thanks

C'est vraiment le meilleur matelas que ma conjointe et moi avions eu et pu essayer , nos nuits de sommeils sont magnifiques, on est comme sur un nuage. nous avons aussi acheté de la literie ( draps et couette, oreillers) ce tous des articles de très haute qualité et vendu a un bon prix.

Le service a la clientèle est excellent, on sent que le client est très important pour Silk & Snow, et ils vous le font savoir

Bravo a toute l'équipe et je recommande très fortement cette compagnie

I just received my two twin XL mattresses. We are so excited to try them out. They feel incredibly soft and comfy just by touch!

My this review is mainly towards your customer service representatives. I had delivery issue with my 2nd mattress and all of them have been fantastic help. I would like to mention one rep in particular, Rebecca, who went to exceptional lengths to make sure issue is corrected and followed up till the moment it was delivered! I am beyond impressed! She deserves kudos for being such kind, patient and diligent help. I sincerely appreciate her and your team’s help. Your quality product along with this kind of customer service will catapult you to heights! Bravo!

Good luck, guys!

I absolutely LOVE this blanket! I kept hearing rave reviews about weighted blankets, so after much research I purchased a traditional one with the weighted beads in small pockets. I tried that blanket for a couple of weeks trying to get used to it, but it simply was not for me. The weight was always unevenly shifting around in the pockets, and the sound of the beads moving at night was more than I could handle. I am a very light and also restless sleeper, and this made for a terrible combination for the constantly moving glass beads. I ended up returning that blanket and eventually came across this knit version of the weighted blanket. I thought since S&S has a 100 day trial that it would be worth a shot. I absolutely love everything about this blanket. I bought it in the dark blue color, and it is absolutely beautiful. The material is soft and comfy, and obviously does not have any of the problems of the beads constantly shifting around. The weight is evenly distributed at all times, and the blanket is 100% quiet. These are the things I really need at night. Also, this company is great to do business with. I reached out for clarification on the 100-day trial for the blanket, and I got a swift and courteous response. I was delighted to know that this blanket could be returned if it did not work out for me, but now that I have tried it I would never return it!!! I love this blanket and I highly recommend it.

My wife and I love our new mattress.
Purchasing and delivery was hassle free.
I Would highly recommend.
👍👍

Hi Silk & Snow team my comment is very simple. Last night was the first time for us to sleep on the mattress. This is the most comfortable mattress i ever had. We took it out from is packaging around midnight and we were sleeping on it at 2am. Perhaps I am wondering why the size of the mattress is not the same allover. the front is 73 inches the middle is 76 inches and the bottom is also 73 inches. Do you know if its gonna stay like that. For the pillows we will have to take out at least half of the foam to make it comfortable for us but this is not an issue for us. Overall i am very happy with my purchase. By the way this is the hybrid mattress

We purchased the S+S Hybrid and love it, along with the pillow and the platform bedframe. We want to know how you connect the headboard we have to the platform bed, or can you not do that. We purposely bought this to put our headboard on it. Any ideas?

I love our new duvet cover! The full length zipper closure along the bottom is amazing. The sheen of the material is so elegant too. I was a touch disappointed to discover that it did not have corner ties to keep the duvet in place, especially for the price I paid and the fact that everything else about this cover screams luxury. But overall I'm very pleased with my purchase and experience with Silk & Snow. And I love that they're Canadian!

Bought the S&S organic mattress and love it. When it was first unwrapped and rolled out, it was QUITE uncomfortable for a few days but, once it settled, it's become one of the most comfy mattresses I've ever slept on.

Also, S&S customer service was wonderful when questions or concerns arose.

i have not had any more back pains in the morning after buying the hybrid mattress, finally found a reasonably priced mattress that is comfortable, thanks to good Canadian quality and design.

I would like to thank Joanna with all my heart for looking after the delivery of my order for me. There was a delay on the platform I ordered and she went out of her way to rectify it. Today I set everything up and it all looks great and was simple to complete. We have not slept on the hybrid yet but laying on it was very comfortable. The platform fit perfectly into my bedframe and the duvet looks to be very good quality. Will review again when we've used the bed of a while.

Again thank you very much for your help, what a great job you did.

We love our bed and couldn’t believe how fast it came. Very comfortable and great service

We purchased this mattress for our bed at our second home. We only sleep on it on weekends and thank god for that. We bought the SS Hybrid, and I might as well be sleeping on my concrete garage floor its that hard. With that being said we only paid $1K for SS King vs the $7K we spent on our Tempur Pedic King in house #1. This mattress does its job looks and feels like decent quality, its just damn hard. Glad I have the Tempur Pedic at home to recover Monday to Thursday.

Nice quality and good fit.

unfortunately - a mixed review. Dealing with Silk & Snow was very good - they generally responded promptly before and after we purchased our hybrid mattress. Delivery of the mattress was quicker than we expected. Set up was easy and we were able to sleep on it the same night - a bit of off-gassing but nothing serious. As soon as we plopped the mattress into our Ikea queen-size bed frame, however, we realized that it was visibly smaller than stated in the specs on the website, at least 2 in. smaller in width and close to 1 in. smaller in length. This left gaps around -we could see the slats and even a bit of the floor. We had previously used a name brand mattress in this bed and never had the issue. Silk and Sow admitted there could be some discrepancy and did offer a discount, but we are returning it nevertheless. We're currently waiting for a charity to collect it. As for comfort, it was OK after a couple of weeks. I don't think the memory foam was responsive enough - it seemed to take too long to reshape after I rolled over from back to side sleeping - but I have no other memory foam experience to compare to, so perhaps that is normal.

Ordered the standard Silk and Snow mattress and have been sleeping on it for 2-3 weeks now. I love it. I've had a terrible time sleeping for years and now I sleep so good I might actually have to start setting my alarm for work again!! It is soft and supportive. Love that the cover zips off for washing. I sleep way cooler as well and rarely wake up during the night any more. Can't wait for my pillow to get here and try it! Buy Canadian!!!!!

Amazing blanket, provides the weight without making you hot. Material is soft and silky and there is no manufacturing odor I have found with other blankets. Would highly recommend this blanket.

Want to love this duvet cover so much, because upon opening it, the fabric is soo soft. However, upon washing it, before use, and laying it on my bed, I noticed there were random pulls through out the duvet cover. For the price I've paid, and based on the reviews, I expected more from the quality. Washed the duvet and dried exactly as per instructions but I know how to take care of my items. Not sure what to do :(

Takes some getting used to, but once you do it's amazing! Such restful sleep. Love that this is made of natural materials and not all the plastic fill or sythetics that other brands use

I ordered a hybrid mattress and it took almost a month to get it. I was told there were delays due to COVID which I understand. I also ordered a mattress protector, which I paid for in full and I was supposed to receive a free pillow. I was told the pillow would be delayed. I emailed right away to ask where the mattress cover was and have not had any response at all.

The mattress is so hard my ribs and hips are sore an my husband is now sleeping in the spare room. I have emailed the company to say the mattress is uncomfortable and asked for my money back on the protecter and have not had a response.

I went to my chiro and she suggested a mattress topper which is now going to cost me another $200 just so I can sleep on this expense new mattress.

This company is very happy to take your money but when you try to contact them about issues they don't get back to you. I regret ever buying this mattress and dealing with this company which has the worst customer service I have ever experienced.

I am now out $1000, stuck with a mattress that is hard and uncomfortable.