4.8
From 1
to 5
Reviews
55
Recommend
10 / 10
TrustScore
9.6 / 10
Larry Scheffki
available
Verified Buyer
Ion Power+ Sump Pump Backup Batteries (Qty 2)
powerful and long lasting, you get what you pay for and fast delivery
Response from SumpDirect LLC
Oct 15, 2025
Thank you so much for your positive review! We're thrilled to hear that you found our product powerful and long-lasting. It's always our goal to provide great value for our customers, and we’re glad that you feel you got your money's worth. We also appreciate your feedback on the fast delivery—it's important to us that you receive your order promptly. If you have any other questions or need further assistance, please don't hesitate to reach out. Thank you for choosing us!
Arie
Not as described
Verified Buyer
Ion Single Battery Box Stand
I ordered 2 of these quite expensive stands. The product photo is not very clear, but appears to have a solid top. However, the actual product has only 2 strips of metal at the ends and no continuous surface. That by itself is not a big deal. But the size of the whole stand is also not as described, it is advertised at 14.5 inches long, but measures at 16.25 long. The legs are also tapered, so putting two of them next to each other creates a space. The dimensions wouldn't be an issue if you have plenty of space, but it becomes a problem when you are trying to fit in tight location. BTW, the 2 stands were stacked up together for shipping and, due to the tapered legs, locked up together. I had to use a pry bar to separate them. Note to seller: if you stack them up, put something in between. Again, the stands are of decent quality but, as my headline says, they are not as described.
Response from SumpDirect LLC
Sep 09, 2025
Hi Arie:
I am sorry that the stand product picture and dimensions were not accurate. I have issued a full refund of your purchase and there is no need to return the stands.
Thank you,
Dave Daigle
Owner
SumpDirect
Dave
great pump
Verified Buyer
Ion BA33i+ 1/3 HP Sump Pump With Level Control and Alarm
Very knowledgeable, staff and fast shipping
Donna
Works great!
Verified Buyer
Ion Digital Sump Pump Switch (6" Range 10' Cord)
Very reliable switch and quick free shipping.
Response from SumpDirect LLC
Sep 05, 2025
SumpDirect is happy to hear your pump works well. Thank You.
William
Worked as advertised!
Verified Buyer
Ion Digital Sump Pump Switch (6" Range 10' Cord)
Needed to purchase a replacement digital level control for my sewer sump - the prior one was just 5 years old and gave up the ghost. The new version design seems to have less areas on the body that would build up and have corrosion. Plugged and play just like the FAQ and Instructions stated. Albeit the amount of water to trigger the pump was more than I expected, it worked fine.
Response from SumpDirect LLC
Sep 09, 2025
Dear William,
Thank you for taking the time to share your experience with our digital level control for your sewer sump. We’re glad to hear that the installation was straightforward and that the new design meets your expectations for durability and functionality.
We appreciate your feedback regarding the water trigger level. Our team is always looking for ways to improve our products, and your insights will certainly help us in this process. If you have any further questions or need assistance, please don’t hesitate to reach out to us.
Thank you for choosing our product, and we hope it serves you well for many years to come!
Best regards,
Dave Daigle
Owner
SumpDirect LLC
Rich
Pump and battery
Verified Buyer
Ion Power+ Sump Pump Backup Battery
Jeff Smith went above and beyond the call of duty. Previously working with your competitor that made a small problem into a major one.
Response from SumpDirect LLC
Sep 09, 2025
Dear Rich,
Thank you for taking the time to share your experience! We're thrilled to hear that Jeff Smith was able to assist you and turn your situation around. Providing exceptional service is our top priority, and it’s rewarding to know that he went above and beyond for you.
We always strive to resolve issues efficiently and effectively, and your feedback reinforces our commitment to our customers. If there's anything more we can do for you or if you have any further questions, please don't hesitate to reach out.
Thank you for choosing us!
Best regards,
Dave Daigle
Owner
SumpDirect LLC
Rich
Excellent service
Verified Buyer
Ion Power+ Sump Pump Backup Battery
Dave was excellent. One of my best customer service experience ever.
Jeff Carlson
Very quite unit
Verified Buyer
Ion BA50i 1/2 HP Sump Pump (10' Cord)
Very quite unit
Jeff
Very quite
Verified Buyer
Ion BA50i 1/2 HP Sump Pump (10' Cord)
Very quite unit
Joe Clement
Ion genesis replacement
Verified Buyer
Ion Genesis Controller Dual BA33 1/3 HP Pumps & Spare Sensors
Great company!! Great system!! Whole transaction went as it should and fast.
Eugene Linton
Great Product Support
Verified Buyer
Ion Digital Level Sensor (10' Cord)
I had a digital water sensor go bad in my Ion sump pump after three years of use. I had the all of the information and part numbers and thought I knew the part number of what I needed. After talking with the tech on the phone I realized the sensor I needed also came with a ten foot cord which worked much better, since I did't have to coil the unneeded length of wire, and it was also less exspensive. Thanks got your guidance and quick delivery.
Eugene
Great Product
Verified Buyer
Ion Digital Level Sensor (10' Cord)
I had a digital water sensor go bad in my Ion sump pump after three years of use. I had the all of the information and part numbers and thought I knew the part number of what I needed. After talking with the tech on the phone I realized the sensor I needed also came with a ten foot cord which worked much better, since I did’t have to coil the unneeded length of wire, and it was also less exspensive. Thanks got your guidance and quick delivery.
William Yates
Great Experience
Verified Buyer
Ion MPPIII 1/3 HP Sump Pump System With Genesis Controller
I love my new dual pump system. It is very quiet and the controller provides peace of mind. The owner called me personally before the item shipped to make sure that it would work properly in my installation.
William Yates
Great
Verified Buyer
Ion MPPIII 1/3 HP Sump Pump System With Genesis Controller
I love my new dual pump system. It is very quiet and the controller provides peace of mind. The owner called me personally before the item shipped to make sure that it would work properly in my installation.
Steven Krigbaum
Fixed the problem
Verified Buyer
Replacement Ion 2100DC Battery Charger
Fair price, company owner is a good dude. Replacement product for a 16 year-old backup sump-pump system. Controller had gone bad. This fixes the problem...generally plug & play.
George Wilson
Worked
Verified Buyer
Ion 2100DC Backup System Float Switch
I have a 2100DC backup pump system which was continually signaling that it had run when it had not. I was unable to reset the system. Ultimately, it turned out to be a faulty float switch. When I replaced the existing float switched, the system worked perfectly. Happy I was able to purchase this part through Sump Direct. It was delivered in a well packaged box and in a timely manner.
George Wilson
Worked perfectly
Verified Buyer
Ion 2100DC Backup System Float Switch
I have a 2100DC backup pump system which was continually signaling that it had run when it had not. I was unable to reset the system. Ultimately, it turned out to be a faulty float switch. When I replaced the existing float switched, the system worked perfectly. Happy I was able to purchase this part through Sump Direct. It was delivered in a well packaged box and in a timely manner.
Ken Simpson
Great
Verified Buyer
Ion Genesis Sump Pump Controller with Dual BA50M 1/2 HP Sump Pumps (10' Cords)
Easy install and setup - pumps are quiet. This is the arrangement I should have installed years ago. If you can't afford a pump failure, this is the way to go.
Ken S - Michigan
Great system
Verified Buyer
Ion Genesis Sump Pump Controller with Dual BA50M 1/2 HP Sump Pumps (10' Cords)
Easy install and setup - pumps are quiet. This is the arrangement I should have installed years ago. If you can't afford a pump failure, this is the way to go.
Response from SumpDirect LLC
Oct 22, 2024
Hi Ken. Thank you for your review! We're so glad to hear that our Ion Genesis II Sump Pump Controller and BA50M 1/2 HP Sump Pumps have been a great addition to your setup. We agree that it's always better to be prepared and prevent pump failures. Thank you for choosing our product and for sharing your positive experience. Have a great day!
James Glenke
Great Price and Customer Service
Verified Buyer
Ion Power+ Sump Pump Backup Battery
Best price I found for a replacement battery. Easy to pick up.
About SumpDirect LLC
Since 2010, SumpDirect has provided homeowners, contractors and property managers with reliable sump, sewage, and effluent pump systems. Our team is dedicated to providing high-quality services and products to our customers. With over 15 years of experience in the industry, we strive for excellence in everything we do. Transparency, integrity, and innovation are at the core of our business practices. Our commitment to customer satisfaction sets us apart from the competition. Get to know more 'about us' and discover how we can meet your needs. Thank you for visiting our page and we look forward to serving you.
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SumpDirect LLC is a Verified Merchant
Questions? Contact Us
sales@sumpdirect.com
802-318-1808
7am-5pm
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