Thanks Dave for your help with my Sumpro backup system! Your expertise helped narrow down the possible causes of the system issues. And, I appreciate your advice on working with the system manufacturer to get a resolution.

I found this same pump on 2 different sites. It was $80 cheaper on the other site. I chose this one because the other site stated that it would arrive unlabeled. This made me suspicious that it may be a knock off brand with unknown quality. I talked to someone on the phone at sump direct, who told me that this is the manufacturers pump. When it arrived, it was also unlabeled. I don't know if that means it was not the manufacturers pump or maybe they leave off the label so it can't come off and damage the pump in use. The box also did not have the part name on it, so I suspect it is no different from the other company who revealed on their site that it would arrive unlabeled. They should probably include the same disclaimer if that is how the pump will arrive. Top notch customer service. This is the second review for the same purchase. I didn't see a way to add updates to the last review. The product seems to work great, but it has not been in service long. Time will tell. The customer service was outstanding. After my first review, they responded immediately and addressed the complaint. They updated the site to describe the product more accurately based on what I shared with them. It's called sump direct, so it is reasonable that they may not see exactly what the manufacturer ships. This kind of responsiveness isn't that common anymore. It is good to see it occasionally.

I stumbled across Dave's website by accident and I am so grateful I did. He expertly talked me through a sump pump crisis, and I was overwhelmed by his knowledge and friendliness. I can't remember the last time I've had customer service this good in any industry. In addition to fixing my sump pump, I wish Dave could be my auto mechanic, my dentist, and my marriage counselor. He literally told me 'you can go buy this battery from somebody else cheaper.' I told him I valued his expertise so much that I didn't care that it cost more. I only wanted to buy it from him. Think of the last time you had somebody inspire that kind of confidence. I don't wish anybody's sump pump to fail, but if it does fail, do yourself a favor and call Dave.

First the folks at Sumpdirect are the best, NO ONE BETTER . The Sumpro Platinum is Top Of The Line in every way. I love this system every part is well built and solid if you are thinking about battery back system this is the one. But that said I am so pleased with Sumpdirect if I was to buy anything related to Sump Pumps, Dave at Sumpdirect is the only place I would buy, they are that good. The Sumpro is the best, the Rolls Royce of systems.

Kudos to David Daigle for outstanding customer service and support. I spent hours trying to find a replacement part for my battery backup sump pump system and could not find the part. Two other vendors told me the part was obsolete and not available. David went above and beyond to help, including an updated email at 6:30pm that evening and then another email with a link to order the part at 6:00am the next morning. Amazing 5-star customer service! I received the part quickly, installed it and resolved my problem. I can't thank David and SumpDirect enough!!

Great system that provides pump redundancy while giving you the capability to alternate pumps. Very easy setup after plumbing it all up. Highly recommend.

Update: Dave followed up with me to figure out the issue. Appreciate the extra support. As for the inverter, this is the third one in 6 years. I replaced the original which was under warranty, but was told by ION that they wouldnt replace it again. 3 years later, the inverter started passing to much wattage and overcharged their $400 battery to the point it got swollen. Bought anew one because i didnt to change the whole set up but not acceptable for a product worth several thousand dollars. Youll find other people with same issues in youtube. I would suggest checking another system or be ready to replace it often.

Bought as a spare for a sump pro / battery backup and inverter set I got from Dave. The gear is excellent and Dave has been above and beyond helpful. Highly recommend both.

Kudos to David Daigle for outstanding customer service and support. I spent hours trying to find a replacement part for my battery backup sump pump system and could not find the part. Two other vendors told me the part was obsolete and not available. David went above and beyond to help, including an updated email at 6:30p that evening and then another email with a link to order the part at 6:00a the next morning. Amazing 5-star customer service! I received the part quickly, installed it and resolved my problem. I can't thank David and SumpDirect enough!!

Purchased from SumpDirect great price great product! Great Company helped me pick out the right size Ion Package for my small sump pit. Company was great at taking the extra time to help me out and answer all my questions they were extremely professional best part about these pumps is the fact is the switch is NOT mechanical taking one of the top reasons for flooded basement out of the picture and with the inverter will put out the same gpm as it would under normal operation. The cost is well worth it in my book consider this

Excellent!

The Ion BA33i sump pump is best pump I ever purchased in the last 20 Years. The digital level control works great! Dave Daigle was very helpful and went out of his was to take care of me. I will be buying my products from Sump Direct.

Works great. Part # matched and everything. Installed, and it started working no problems. Id definitely buy from here again if I needed too. Excellent service. Ordered and shipped the same day. Took like 2 days total and I had it. They provided me with tracking #s to track it.

ION GENESIS CONTROL SENSOR works great had to replace lower sensor.

I contacted the manufacturer of our sump pump back up power system when it started alarming. Sent me the link to purchase this battery - ordered and came within a day! Swapped out the battery and no more alarm!