"Hi The service has been great but we have had three calls that my wife said she did not punch. Could it be the equipment or something on line that is giving these false calls? Ken, Barbara's husband."

"I'm more than satisfied with this company. Excellent customer service and the price is right. Staff is very warm and accommodating. I would definitely recommend them."

"There was no incidents no calls so I had only the hope that I was wearing that ugly thing for safety in getting help if I needed it. I did not order it on 04/08/2014 I sent it back on that day and am looking for credit on my Visa card in May. I will not be needing it any longer Thank you, Mary Mccamy"

"Great customer service. Thank you!"

"Great company. Very satisfied."

"Everyone was so nice and encouraging."

"Very pleased the representative was very helpful"

"Have not had to utilize the Medical Alert System for any emergency. However, just having the unit in my possession, affords me tremendous confidence and peace of mind."

"Very good company, very helpful people."

It works at the next door neighbors house I have seen many commercials about elderly people falling and couldn't get up. My dad suddenly became one of these elderly folks after being traumatized by a fall. I started by calling several companies not realizing there were several that had a system. I got a customer service sales lady that was very helpful. The one special selling point was the range, which worked all around the house and yard. So far so good. Dad and I feel safer and at ease now.

I am well satisfied with Medical Alert I am very happy with Medical Alert, I have used them twice now & they come with in a very few minutes. They are always gentle & kind & help my husband & I get back on our feet. Thank you

it seems to be a good choice with just one problem the main box lite keeps flashing red and green surely wouldnt have to replace anything yet .please respond .thank you anitadollarhide

Happy Customer Reasonably priced, received quickly, easy to install.

"We never used the service so I cannot comment on the response."

"Luckily I have not had to use this service. I have fallen, in the past, and injured my self. All three of my phones were out of my reach from the floor. My saving grace was that I had forgotten to hang up one of the cordless phones. This inspired me to seek another avenue to insure my safety in my home. Medical Care Alert has provided this peace of mind."

"Thank goodness, I didn't have to use it!"

"The peace of mind knowing mom was protected made a difference for her, and the rest of the family!"

"Have always has excellent customer service any time I have called them with any problem--also had excellent monitoring service when I received a call from them alerting me that my battery in my pendant needed to be changed. I was a new customer at the time and thought I didn't need to change it as long as I tested it regularly and it tested out OK, now I routinely change it every month."

"customer service rep spoke too fast"

"I was impressed with the tiimeleness and effeciency of your staff."

"From the ordering to the installation, everything went great and the people I talked to were very helpful and friendly. One thing, when I accidentally pushed the button a few weeks ago, it seemed like quite a few minutes went by before a human answered. I guess that is the regular response time, but I had thought it would be quicker."

"SUE WAS EXTREMELY HELPFUL AND ANSWERED ALL MY QUESTIONS AND HELPED ME HELP A FRIEND."

My mother's Medical Alert System. My siblings and I bought the Alert system for our mother for our own peace of mind. My mother is very conservative and would never have purchased it for herself even though she lives alone. I tested it myself in and around the house when we got it and was very pleased in its coverage. Medical Alert regularly check to see it is operational and recently replaced the entire system because they were not satisfied with its performance. We did not detect any problems at all. The system does what we wanted in that we know our mother will be able to get any needed assistance should she need it by pushing a button on her necklace.

this was very easy to set up and seems to be a good system. I have only had this for 1 day so I do not have any reviews yet

Makes your loved ones happy just knowing that you are not alone when you need help makes you feel some relief. as long as you are wearing it.

I love my medical alert system I think its easy to use and simple to set up - hope to never have to press the button!

"Only one experience and I just called the telephone number to test and the operator put me in touch with a Dispatcher due to my situation. All parties were alerted and I received all expected service including ambulance."

"I appreciate the continual checks by medical care to make sure the system is fully functional. It gives me a lot of peace of mind knowing my mother has it available if she ever needs it."

"I am now putting my phone by my bed!! Did'nt hear the phone ringing @ 3am but the response team was there to put my mom back to bed after she fell and couldn't get up. Luckily she was not hurt...Thank you, Life Alert!"

"It's been a little difficult for me to check-in and test...but that's me getting use to the system...so its really not the systems fault..."

"Customer care has been very helpful, but the operation has been less than perfect."

"I have not used this product much yet."

"The system was for my parents and my mom has had a great experience with Medical Care Alert."

"We have not needed to use the pendant, but my mother, age 96, and myself, feel much more secure in having the devices. Especially since a person doesn't have to be in the same room as the base."

"I got Med-Alert for my mom last year, one day she was cleaning and 'bump'' the button by accident, An operator responded and asked if she was alright, and needed help, She was suprised by this and told the operator she was fine, mom said the person was very concearned and helpful. This made me feel easy knowing shes in good hands when it comes to medical Alert night or day. Best investment I've made in years, Thanks guys!! ;)"

I am satisfied with the service. So far, I have had no crisis or emergency situation. And quite frankly I have not tested the system or my use of the system as much or as often as I should have. But it has been there, working as I expected every time I have tested it.

Great, easy to use equipment with AMAZING customer service!! After researching the different options available for home monitored alert care, and reviewing ALL the reviews on Angie's List, I contacted Medical Care Alert back in September of 2013. They were able to help me find the perfect equipment to help with my grandmother's care. Their customer's service is the best that I have ever experienced! They treat you like you are one of their own family members. I have spoken to a few of them since we first started using the service. Each one of their employees have been overwhelmingly helpful, respectful, and attentive to all of my needs and have been more than willing to take all the time necessary to answer any and all questions until I felt 150% comfortable using the equipment. Their follow-up customer service is just as amazing. When my grandmother lost her pendant, we did have to pay for a new one. However, they said that as soon as we located the other one we could send the new pendant back and receive a full refund. This was very comforting knowing that my grandmother would still have the ability to use the system and we could send the new pendant back. Almost like loaning us the equipment until we were able to locate the old equipment. We did locate the old pendant, but decided to keep the new one as well, just in case we encountered the same situation again in the future. Since initiating service with this company, we have had to use it when my grandmother fell out of bed and was unable to get herself back up again. Once she pressed the call button, the response team was on the line within seconds, helped her to remain calm and let her know that they would be contacting me immediately. And that is exactly what they did. They made sure they were calm and helped me feel reassured when making me aware of the situation. I would recommend Medical Care Alert to any family wanting to make sure their loved ones are taken care of and able to get the help they need in case of an emergency. And since you pay a flat fee, it makes it where my grandmother can get ahold of me at any time, in case she can't find the phone. ;) It is a wonderful and easy way to ensure peace of mind. I am completely satisfied with the service that Medical Care Alert had provided and have not second guessed my decision once! Definitely an A+ in my book (and I'm extremely hard to please, lol)!

I had an equipment problem and one very pleasant discussion resolved it. Minor problem but easily resolved.

Call for more information never leave a loved one alone. Ask for Debbie @ 888.402.3808

"Very satisfied w/how they alerted us!"

"The device literally saved my mother's life less than a week after we installed it. The operator stayed on the line until help arrived, comforting her and reassuring her. We are beyond grateful."

"I have not had to use the Medical Care Alert but am so happy to have the assurance of help if and when needed. When I had a question I received an answer promptly. I am glad to have it but hope I never have to use it."

"I feel sooo good knowing my mom wears her medical care alert and once she made a mistake and the ambulance was dispatched so now I know it works!!"

"We are definitely satisfied with the service we are receiving. Our original piece of equipment began to malfunction and the company notified us that they were sending a replacement. It is comforting to know that the company is on top of things. I will recommend them to family and friends."

"The communication is not as clear as I hoped which MAY be related to the telephone line. The wristlet that came with it was missing one end and therefore needed to be taped shut. I will say a replacement came ASAP. The device seems to come out of the wristlet a little too easily. It also seems the second phone contact has never been called. On several occasions only the first and third contact have been used."

"The only direct experience I've had with the medical care alert came about two weeks ago (April 8) when a representative called to inform me that mine had become disconnected from the telephone and wasn't operating Knowing you keep tabs on the unexpected is a definite plus. Thank you."

"I love it. I had to use the service twice this past week and my call was answered immediately I would not be without it."

"WHAT ORDER are we talking about??"

It worked right the first time So far the ordering of the Life Alert button has been smooth as silk. They were quite professional on the phone, sent a confirming email immediately, I got the equipment on the timing they said, installed same, ran the test to see if it worked and it did. No hassles. This is our first day of using it.

''OUTSTANDING'' 10Plus stars!! We brought the unit for mom caused she's up in age now, we reserached many care alert systems, Her doctor reckmended medical care alert as one of the best, So we went with it. The set up was easy, the techs were very knowledgeable, and help full. Acouple of weeks after she got the unit, she accidentley bumped it while doing dishs. A tech notifed her within secounds, ask her if she was ok, and if she needed medical help. She was so suprised at this, Now she feels safe haveing this with her 24-7. Thanks Med Alert.

Promised my friends I would do this. I wish I didn't have to have this but I promised my friends I would do this for their peace of mind. I found the equipment a bit unwieldy. Have only one place in my home where I have the proper connections available. It would be nice if they weren't so large. They are supposed to be where you can talk to the operator if you push the button but this is in a room that I don't use so hope that silence will get their attention. Was happy with the discount for paying a full year at once. And the folks I've dealt with on the phone have been very helpful.

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