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This is something you buy, hoping never to use, however knowing it's there, if you need it, gives you and your family a feeling of security, and therefore consider it worth the cost. I THINK IT'S GOOD INVESTMENT.....

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While I hope I never have to use it my Medical Alert gives me great peace of mind. I like the wrist model and it is so comfortable I often forget that I am even wearing it. My family also appreciates knowing that I am protected. Mary F.

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I tried to set it up & you kept thinking I was calling for help. Put it back in the box and never used it. Moot point now. My mother is in assisted living and no longer has need for your product. Will be sending it back.

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My husband has had to have the medical alert activated about 12 times just since he got it the end of April. It has made it so much easier on me knowing someone can help him if I am not there.Or even when I am here as I can not get him up off the floor. They respond immediately and I appreciate that very much.

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Mom's fall detection pendant too sensitive, resulting in false alarms. Needs to be replaced.

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The pendant is not waterproof, as I was lead to believe, and consequently, I rarely use it anymore. I would like to suspend your service, as of August 31, and get a full refund for the remainder of the year.

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The cost is right. I hope i never need to use it.

Prompt response and pleasant "crew". They apparently did not know where house key is located. I did not discuss it with them, didn't notice it till thinking about it later. I have called and you have the correct info. Key under handrail at side door.

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I have had some problems with the sensitivity of the alarm. While talking to your representative, I pressed the button as she said it should be set every week to be sure it is working. While talking to her, I pressed the button but set it off and they tried to call me but I was talking to your representative, so they sent an ambulance. I also set off the alarm when the metal support in my bra hit the button. As a result, I am slightly intimidated and afraid I will set it off. i also have a hearing problem and may not hear the response. I think it is a good protection, but am not using it as much as I should.

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I have been very satisfied so far but I am new and need more time to make a recommendation. So far customer service has been great.

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I have only had the unit for a month. I have checked it twice and found the representatives helpful. I have not had to use it in an emergency. One drawback: The unit must be close to my computer as it is on the cable. They have trouble hearing me if I am not about 20 feet away.

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Battery life to short.

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