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I returned the product the day after receiving it, It never came out of the box. That was 3 weeks ago. I still do not have a credit on my credit card and I shouldn't be charged $50 to restock something that was never removed form the package.

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Excelent service. My father had two alarms -- both by activating the device by accident -- I was called immediately, help was sent, they entered the house via lockbox and confirmed that dad was okay. I was glad that we were able to see how well the system works. Courteous and helpful customer service. Highly recommend.

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" It was very easy to set up, and it gives the family a sense of security. Knowing that if something happens when we're not there someone can help him "

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would like the libris not to flash green every 30 seconds. Wearer looks like a flashing green light.am limited to the clip because the 'rope' is way too long for petites.

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I am pleased with my unit. Fortunately, have not had to use it except for a couple timesI have given your info to a friend to perhaps sign up for her MOM.

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He has not had to use it in an emergency yet but it is nice to know that it's there when he needs it.

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The fall detector does not work. It goes off constantly when he DOESN'T fall and then when he DOES fall, it doesn't go off. For the amount of money we are paying, and given the seriousness of the reason for which we are paying you, you would expect that it would work all the time, perfectly. The fall detector has not worked correctly once, and honestly, the reason we are scared to leave the house is not becaue we are worried something may happen to dad, but rather, because we are scared the alarm will go off when he's just sitting on the couch and the police will come. He is hard of hearing and never knows when the device goes off half the time. It would be great if you could fix the fall detection.

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The device is FAR TOO SESITIVE. While walking my dog with my GOGO electric cart, I went over a bump that was VERY SMALL from the street on to the sidewalk. Another time I bent over to the ground to pick up dog's mess & it went off. Both times I was unaware it went off. My guilty part in this is not putting the correct code to negate the alarm. Both times brought about several neighbors out to help. I felt very bad that ER guys + firemen had to waste their time. It was amazing how quickly they arrived. I only wear it now outside my home if I am uncompanied. The alert noise is either too low or maybe blends in somehow with regular outside noises. Help me out here. I do not like the attention the mess up brings to me.

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Your service is terrific! I ordered Medical Care Alert for my mother, fortunately, she has not needed to use it for a real emergency. We did have accidental button push call go out and we found this service worked just as it is advertised. It's a great service and such a relief to know my mother always has help available within minutes if she has an emergency. Thank you, you're the best. Connie Kostrzewa

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Overall , I am happy with the service I receive United Health Care. The one occasion I was not very happy, was when I received a notice that a test for my wife had been refused. I was the week my WIFE DIED. Richard DeCoste

I does not get a signal as I drive to Seattle

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A problem for those with some hearing aids. I find the sound over the speaker is not loud nor clear enough to be understood. I activated the device accidently while removing clothes from a dryer and could not hear the person trying to contact me. Since I did not reply I found an ambulance dispatched to my home. FALSE ALARM! Need to do something to improve communication with hard of hearing folks. SInce many hearing aids now link to bluetooth you may need to explore that option. Otherwise I am completely satisfied with the service.

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