My sisters and I got this for my mother as she has Dementia and is over 80 years old. She was also staring to fall a bit. We got her the necklace so she could wear it outside. However, she never used it nor did she ever wear the necklace. However, the few times I had to call the call center, everyone was always very nice and helpful.

Very helpful and professional.

Good service so far, but we’re not installed yet. Still awaiting delivery of the system.

so far everything is fine.

I spoke with a rep to update some account information. They were very professional, caring and helpful

This system is great. It is very light weight. I usually put in in the charger durung dinner and then put it on again. It charges very quickly!

I did and it does not show

It was a good experience. No problems in setting the system up. Contacts were friendly and helpful.

Great service!

The lack of demo videos of the Home & Yard device meant we had to order & test it. We returned it, unaware when placing the order there would be a restocking fee.

Your representative was professional, knowledgeable, courteous and very helpful.

I will be calling to get help for setting the unit up. The paperwork that came with it hasn't helped me enough.

Great so d Far

All good

Great service

I'd like to thank Lisa and the other lady(I can't remember her name) for their assistance and patience in setting up this system for my husband.

Extremely helpful associate that helped us exchange one system for another. Very friendly and patient. Thank you.

I believe I spoke with Toni. She was helpful, friendly and we got my changes done efficiently.

Easy to purchase and install

I was very happy with your service and working with your personnel was a pleasure.

The test was successful. Thank you

5 star customer service!

Very easy to set up and test. Price is reasonable.

good

one thing I feel should be changed is to have the pacemaker notice more visible as at very start of your presentation. Then one could call Dr. and see if alright before going any further. I did not see the notice until I had already ordered and received the kit.. As it turned out he said it would be ok to wear. Bill Timberman A ten likely.

Except for the phone tag we played to get connected, I would say that the experience was extremely easy. All my questions were answered with respect and the process to start the system was very easy.

Fast and easy transaction when I had to close my account. Thank you for your service you are the BEST.

Everyone was very helpful

Very helpful

Very kind, courteous and always helpful when asking questions.

works great, talk right into the device

Polite and helpful

Very pleased with the service provided.

Excellent service. Returned unit. Now waiting for refund. My husband died.

Always very pleasant and helpful when dealing with you.

We weren’t able to use your service....but your kindness in helping us was 5star..❣️❣️

Thanks for all your help, every senior adult need to get one.

I'm still in the learning process that is the reason for 4 stars. IF I'm outside and accidental bump the button-their is no way T can hit reset on the monitor to cancel the call. So far I'm very pleased with the equipment. I love the range it gives me more freedom. Another BIG plus I'm in my own home.

Very efficient and timely. Well done

It was an accident that she hit the button but the operator was very understanding and sweet!

Courteous and helpful

Very satisfied... Thank you for all your help! Sincerely, Donna (Shirley's daughter.)

I am extremely disappointed and quite honestly angry because the Alert devices I purchased were not operational at all. My father, 85 years young, fell at his residence on Thursday morning (7/16), and was not able to contact anyone. Fortunately, his visiting nurse walked in shortly after his fall and she contacted me right away. I called your customer service line, and with the help of your phone agent, we were able to sync up the devises so that they now work correctly. I was told initially when I purchased the devices that they were "ready to go" upon their delivery. Not true, and this is absolutely, positively and inexcusably unacceptable and wrong. This "error" could have been fatal for my father if his nurse had not arrived when she did. I expect a phone call from your management regarding this incident. Ernie Lombardi 904-316-4209 lombardiernie@gmail.com

Very good customer service.

It's really nice & we love it! Thank you

VERY EASY TO ORDER AND MY QUESTIONS WERE ANSWERED

Will write more after I have had it for a longer time -- Only a week so farl.

To pushy

see previous review

just wonderful!

Five Star!

I have not received the medical alert bracelet yet. I received notification that it was shipped but nothing was delivered to date.

Very Helpful

I did not speak with anyone, only updated account info.

Thank you Medical Care Alert for giving us peace of mind with our mom. You helped us so many times, with both our parents.

It was easy quick very good communication I'm glad I joined Medical Care alert thank you

Too many false alarms.

This was a great experience with this company. They were always quick and professional to respond to emergencies.

always concern when medical alert doesn’t receive signal however it was due to no power because of a Hurricane

The young man who helped me set up my Mom’s replacement equipment was a saint! He was so patient with me. I’m not the sharpest knife in the drawer when it comes to stuff like that! Anyway, finally got it going and just as we did, I accidentally disconnected us without thanking him! I was running late for an appointment so I didn’t call back to thank him and then it just slipped my mind later. I’m not sure but I think his name was Fred. I would appreciate it if you could pass on to him my sincere thanks for his help that day. I have said from the beginning that your customer service is second to none and that’s why I recommend your company any time the subject of this type of service comes up. Sincerely, Kathy Koontz

So far we have been very pleased, it’s going on 2 weeks now. We plan on testing the devices weekly and did the first one this week...it went well. It gives us peace of mind as my mom is 91 and has had 3 falls recently. I do think however that the customer service hours should be extended. We are on the west coast and there is a three hour difference.

Very helpful for such matters-- life or death or well-being

Returned equipment was confirmed to have been received prior to required return date... but because one Medical Care Alert department did not communicate with another I was charged for one month. While the charge was immediate, I am still waiting on the charge to be returned ... 24 days later and counting!!

Totally satisfied.

After checking out many of the Medical Alert companies, I decided to go with Medical Care Alert. I feel they have the best selection of systems at a very reasonable price. I corresponded with Debbie Elie and she was very helpful and informative. I ordered a complete package and so far have been very happy with their service.

very good service. thank you

During the process of ordering my medical care alert, I made a mistake in my email address. When I could not figure out how to correct it myself, I contacted medical care alert via email. I was surprised that within 10 minutes I received a call and the representative was extremely friendly and helpful. She corrected my email as we were on the phone and when I hung up the change was already made. I have also contacted your company by phone and found a similar experience. I would say your customer service ranks at the top.

Medical Alert program provides a feeling that I can live alone and get help if I fall, have a heart attack or stroke or other medical problem.

I recently purchased a MCA Elite pendant for my mother. I was very, very impressed with the level of knowlege displayed by the sales rep, Debbie, and with her patience and willingness to answer all my questions thoroughly and thoughtfully. Unfortunately my mother went into the hospital within days of receiving her pendant and now she can not be left alone, so I can't speak to the quality of the pendant or the call service. Customer service helped me with the return and eventually MCA refunded most of the purchase price. That process seemed excessively slow. High marks for customer service though. The MCA reps are so efficient and helpful. Great people!

0

The customer service person was very good about giving me my options and making sure we had a new system for my mom as soon as possible. Very friendly and informative.

I'm pleased with the system and regret it has gone off my mistake several times.

Customer service staff have always been efficient, professional and helpful. Thank you!

We have appreciated the extra layer of protection for my mother in law, as we are both having to work full time this summer, so she is on her own much of the day.

Your ad in AARP is not clear on actual cost with additional services. Why not just give the full facts on cost and billing.?? Skip all the small print and use the color graphic spaces for full information?

I needed a system right away and I was treated with respect and I felt the person I was talking to was trustworthy. Unfortunately, it hasn't arrived yet because of delays in shipping with USPS. But that can't be helped.

December 1 was supposed to delivery. Today is December 16th and still not delivered. USPS just tells me in transit

Please let me know when I can expect my account to be credited for returned, unopened product. Thanks.

The responses are immediate and informative. I've been in contact twice and found both times very helpful.

This person was very courteous and I hope I helped her.

I have recommended MCA to several people. Though my mother is no longer in need of the device, I felt she was safer for wearing it. The fall protection is worth the piece of mind.

My experience with medical care alert has been wonderful during the past year and a half. I subscribed to it for a friend, who is deaf. She had several falls during the course of the past 18 months and her bracelet always resulted in getting the help needed, despite her inability to vocally ask for it. The alerts were always relayed to me and emergency responders dispatched immediately when needed. The medics transported her to the hospital where she got care until her passing. As a result, we no longer need the service, but will be forever thankful for the assistance received. Having the medical care alert bracelet allowed me to know that my friend had access to assistance day or night and that your response would be immediate. That gave us peace of mind and allowed Dorothy to remain living independently, which was her greatest desire. Thanks to all!

Happy to have this system for my mom!

always there when we call

Lori is a pleasure to work with. Very congenial

I was hesitate in getting the system because I had some problems a few years back with another company but everything has worked out fine so far.

Helpful. Patient. Pleasant.

Very helpful. Prompt service.

Wish there was an amplifier on little device so easier to hear. Unhappy that new device took so long to be sent After 1 pm call, 2 day mail turned into 6 days. Other than that services are great.

This is the second time I have had to use your services. It is rewarding to have the quality of service that I pay for, Thank you.

Great

very good system, plus customer service is very good

No issues. All went well.

Excellent Service; Recommend to all my friends that have elderly parents trying to stay at home

Very not ice and informative

Debbie provided excellent customer service. She answered all of my questions and provided a detailed description of the product and how it works. She put me at ease and supported me through the process.

Surprisingly easy to set up. We have both mobile unit and landline. Tested system and no problems. Very satisfied so far and hope not needed but feel safe if we should need help. Personal very pleasant and helpful. Thank you! Gail

We purchased this system for my now 96 year old mother. She never wanted to wear the pendant & was annoyed by it. She liked previous system that had a wrist band for the alert. Over the past couple of years she has not been using it much. My brother is now living with her & she almost never gets out. I thought it wss a good system.

Medical CareAlert customer service personnel are most accommodating and responsive to my questions and needs.

So far, product is great.